Rated 3.8 out of 5 by 208
Rated 4.0 out of 5.0 by cal1 Very comfortable
We had a very comfortable stay with everything we needed for a family of four. No complaints at all. Quiet and peaceful, great pool.
November 3, 2013
Rated 1.0 out of 5.0 by Gottfridp Useless hotel
This is by far the worst hotel i ever stayed in!
Service is not bad it is useless and the rooms are not in a standard of a 4star hotel!
I promise you i will never comeback!
November 2, 2013
Rated 5.0 out of 5.0 by Naylor4 Weekend break excellent
My family of four stayed at the Holiday Inn Bloomsbury for a weekend break. The hotel was great, comfortable and clean. We were at the front of the hotel but no traffic noise disturbed us. The breakfast was excellent and the manager during breakfast worked extremely hard. Staff were helpful. The Indian cuisine restaurant was great and the kids loved it. The only negative was the tube station was about a ten minute walk but to be honest this was welcomed after the great breakfast
November 1, 2013
Rated 5.0 out of 5.0 by JO98 Fab Fab Fab
Loved the hotel and as my review ratings show. I could not fault it one bit. I will always try and stop in a Holiday Inn in the areas I am travelling too.
October 31, 2013
Rated 4.0 out of 5.0 by Pounce comfortable room, good service
Service was pleasant and painless. Room was clean fairly modern. four stars. would stay there again.
October 31, 2013
Rated 1.0 out of 5.0 Not happy
Make sure your room is not next to the lift as you can hear this whirr all night. Apparently I had an upgrade. Hard to believe as I booked for three people and got a sofa bed and no room to swing a cat. You would also think that booking for three people meant you'd have facility for three. I phoned down for an extra cup as only two provided and it never came. What a waste of points. I asked for a refund and apparently they don't know how to do this!!
October 30, 2013
Rated 1.0 out of 5.0 by cla1 Just too much hassle to be worth it
i stay (stayed) at this site regularly as a platinum elite member, every two weeks, also book my staff in here. it is convenient but is just far too much hassle.
yet again when i arrived i was told they had no record of my booking - happens two out of three times. showed them my booking in Intranet then to be told my card had been refused but they hadn't informed me of any issues prior to arrival.
the attitude of the staff at front desk is indifferent to the point of rudeness. i did not get an apology, just given my card with no explanation - again
things do go wrong on occassions - but this place it happens all the time. i have now decided to stay at the Bloomsbury site, about 5 minutes further walking - never once had an issue there with my bookings.
i know they are franchised sites but come on IHG get them in order.
October 28, 2013
Rated 5.0 out of 5.0 comfortable room
Very please with our stay and Experience any criticism would be
value for three nights stay, otherwise very pleased with the service and helpfulness of the Staff.
October 25, 2013
Rated 4.0 out of 5.0 by Fhmboy Usual middling service level
Stayed for one night, large comfortable and clean room, standard for this type of hotel, don't be out off my the bad reviews, staff were very helpful, quite close to kings cross and euston, about ten mins walk to Russell square tube station, quite a nice walk really. Breakfast was plentiful tasty and hot. Evening meal was delicious especially the lamb. Would recommend for a family trip due to the pool, was lovely to have a swim after a full day with two youngsters in the city.
October 24, 2013
Rated 2.0 out of 5.0 by Madwil wouldn't stay again!
Room dusty no complimentary soft drinks rude staff
October 24, 2013
Rated 4.0 out of 5.0 by GMCN Long Weekend
Made to feel at home with the friendly staff, we all had fun at the pool & sauna's. Room basic but clean all in all great value break...
October 24, 2013
Rated 5.0 out of 5.0 by Sara4 Superb
We had a lovely stay in the hotel. Staff were very friendly, room spotless and beds very comfortable. I had my two young granddaughters so we liked the large busy breakfast room. They also enjoyed the pool. Will definitely be back.
October 20, 2013
Rated 4.0 out of 5.0 by Lisachris Good experience
Lovely hotel.great decor.
Temperature was comfortable throughout the hotel. Buffet breakfast had hot and cold choices.
I would recommend this hotel .
October 19, 2013
Rated 3.0 out of 5.0 by Ville Oldish room - excellent service
Overall pleasant stay. The room was outdated, but clean and the floor was peaceful and quiet. This was essential as our 8 months old twins needed a good night sleep. Really helpful and friendly staff.
October 17, 2013
Rated 5.0 out of 5.0 by Jeff1062 great service and comfortable stay
Just a one night stay the second visit to the hotel staff meet n greet was welcoming.The room was clean and comfortable same as the bathroom . The breakfast was of a very good standard with plenty of choice. We had a drink in the bar the service was good as was the price. Looking forward to staying again in the near future and would recomend to familiy and friends.
October 15, 2013
Rated 3.0 out of 5.0 by PepperMax Holiday Inn Kings Cross
Generally a good hotel, let down by a few points:
Mixing smoking & non-smoking rooms on the same corridor, means non-smokers walking through the unpleasant smell of stale cigarettes.
Being woken up at 05:00 by a truck loading or unloading a skip directly outside the bedroom window.
Sending a 'Thank You for Choosing Us' email with a broken review link.
October 7, 2013
Rated 3.0 out of 5.0 by MikeTheMagyar Good, but outfashioned
There is no metro station nearby and London buses are not so convenient.
There is no club lounge.
It is a hotel si comfotable, but without charm.
Price was competitive.
October 7, 2013
Rated 3.0 out of 5.0 by Ani38 Comfortable room with coffee/tea facilities
A simple, comfortable experience. Nice beds and pillows. Some staff very helpful but some could be friendlier. Cleanliness has room for improvement. We ate lunch at the restaurant and the food was of very fair quality, especially the children's meals. Close to Kings cross station with a public bus service, very handy late at night .
September 25, 2013
Rated 5.0 out of 5.0 by majb great overnight stay
stopped at holiday inns a few times now.everthing met our expectations. comfortable room & bed. good view. staff on reception very helpful, staff in restaurant 10/10 special mention for a guy called Chris we could not help but listen to the table near us (being so loud and rude) but the guy Chris kept calm and professional. well done.
September 24, 2013
Rated 3.0 out of 5.0 by stevey3 will not be treated rudely
I am pleased you have asked for feed back on our experience at your hotel. We booked 2 stays each 2 nights at the same time. Our first stay 6/7 was excellent and the staff were friendly and kind after we had been severely delayed on our travels. Our room had been upgraded and so we had the upgraded b'fast as well. When we came for our second stay they attendant told us that we were not having breakfast at all but she seemed new and not able to do anything so we asked to speak to the manager on duty A W came and rang the central booking people and we spoke to them also. they said it was purely up to the hotel if they wanted us to have b'fast. Ms Welling said we had made an incorrect booking and we could not have b'ast and suggested we were trying to get something we were not entitled to. She then offered us free wifi which we are entitled to as Gold Club members- which we never use anyway. The question is if this is how you treat priority customers one feels very sorry for the rest. When we stay we always use the restaurant so the £7 she saved the co on breakfast cost you several hundred pound and a good customer. It must be distressing for other hotels in the chain who are always polite even if they can't always give us what we need. Rudeness is never an option. I guess you would rather keep trying for new customers rather than treat you regular clients with respect and this is conveyed very clearly through some of your staff who have been promoted well above their ability. I can commend the gentlemen when we arrived on our first stay. The indian restaurant and staff were excellent on our first stay- second stay we didn't want to support you at all.
September 21, 2013
Rated 2.0 out of 5.0 by Thomasmj Run down rooms
This hotel is poorly located, very outdated there was mould in e bathroom and the nearest tube was a fifteen minute walk, rooms in a real med of an update ,I expected a lot better.
September 20, 2013
Rated 5.0 out of 5.0 by Hazel48 Customers Matter!
Location ideal for rail, underground and bus. Within walking distance of landmarks and locations e.g. St Pauls, Fleet St and River Thames.I have always found the staff friendly and helpful and I have never had to make a complaint.
September 16, 2013
Rated 2.0 out of 5.0 by CatD Poor front desk staff and hugely overpriced breakfast
When we arrived at 10 am after an overseas flight, we were told our room would not be ready until 2 pm. While we sat there with very expensive $8 cups of coffee, everyone else who came was checked in. Finally after an hour I asked the staff to please check again and they "found" us a room. When we commented that the hotel was a greater distance from the train station than we expected, they said there was a short cut but did not offer directions even when asked. We had a very early tour one morning and decided to have the "hot" breakfast. The cost was $30.00 for 2 people. This was a tremendous rip off for some scrambled eggs and Campbell's baked beans. Finally when we checked out,, we asked for a cab and were told the "light on the street" was on. We were under time constraints to catch an early train and waited a full 20 minutes. I have never experienced such poor service from front desk staff at an IHG brand before, nor have I ever been taken advantage off in an IHG restaurant before. We were never recognized as IHG gold members. Would not recommend this property and we will not be staying here when we return to London.
September 14, 2013
Rated 4.0 out of 5.0 by Charline Good for business travel when wifi works consistently
Comfortable and clean. Lots of meeting rooms. Spacious lounge area. However, wifi did not work in one room, so I had to switch rooms the next day.
September 10, 2013
Rated 5.0 out of 5.0 by Berwick14 Great all round hotel
We were pleasantly surprised and happy with this hotel, the amenities were brilliant, relaxing and cant say enough on how the food, room and overall experience of staying here was. Our grandaughter was most happy having a great big double bed to herself. Lovely place. Would recommend to everyone.
September 10, 2013
Rated 5.0 out of 5.0 by JREwing So quiet and yet in Central London
Everything about our stay was excellent.The room was the perfect size for my wife and I and our two young daughters.
There was no street noise at all and the air-conditioning kept the room at a comfortable temperature.
Breakfast was excellent and I wasn't hungary for the rest of the day.The childern enjoyed the swimmimg pool for a couple of hours before we checked out.
The staff couldn't be faulted.
Our overall experience was excellent.
September 3, 2013
Rated 3.0 out of 5.0 by Deano56 Bar Staff
good hotel and on the whole staff very Pleasant, certian Bar staff had a very poor attitude and was rude and unhelpful to not just myself and collegues but to other customers as well, other than that enjoy the place
September 3, 2013
Rated 4.0 out of 5.0 by Judith71 Big room, very comfy double, not so great sofa bed
We reserved a double room with sofa bed for our 7 year old. We were told at check in that we had been upgraded. The room was twice the size of the standard rooms but the sofa bed was still just as uncomfortable - ok for a tired small child but not great for anyone else.
The room was tucked in a quiet corner of the 7th floor - away from lifts, traffic noise, etc., which was great!
You have to pay for the use of the pool, which we didn't realise until we checked in.
Breakfast was ok - nothing special.
Ok value for London but considering we'd just returned from Florence, where we paid half as much per night for an even bigger room, with 3 proper beds and the most amazing breakfast, we felt a little hard done by. Why does London have to be so expensive??
September 2, 2013
Rated 5.0 out of 5.0 by Cjm42 Great stay
Excellent, helpfull staff.
Our room was clean and comfortable, problem with our shower but fixed the same day.
Excellent value for money.
Easy to find, good location.
September 1, 2013
Rated 3.0 out of 5.0 by Smj71 Clean but room well worn and smelly
Booked family room for 2 nights. Although it was clean, the upholstered furniture had seen better days and the room didnt smell very fresh at all. Hate a bathroom with a shower curtain and the towels also smelled. The breakfast was lovely although the restaurant was busy and we had to keep asking for things that had run out which was annoying (orange juice, cutlery, jam, bread). Was bearable overall but wouldn't stay there again.
A bus trip to the kings cross stn better if travelling with kids.
August 31, 2013