Rated 3.8 out of 5 by 316
Rated 1.0 out of 5.0 by Visitor3000 *worst holiday inn ever*
After struggling to find a parking space due to taxi's waiting, finally checked in to find the concierge rude and not bothering to be polite - he simply gestured to the vehicle registration book to fill my details in. When leaving the hotel for the evening and requesting a mini-cab to be called I was instructed to "just wait outside"!
Returning to the hotel in the evening the bar staff were surly and informed me that I would only be able to order one drink as the bar was closing due to the fact I was the only guest there! There was a 'gift shop' where I was told I could purchase soft drinks but this took over half an hour as the member of staff required to open this shop couldn't be found.
The room I was placed in was next to a service door which was constantly in use from the early morning with staff having no regard for guests and slamming this door closed.
I would not recommend this hotel to anyone.
July 17, 2014
Rated 4.0 out of 5.0 by Jo72 Comfortable average hotel for its class
Having spent 5 weeks travelling through China, Mongolia, Russia, Poland France and then London at the end of my trip, this hotel was at the standard expected of a 4 star hotel - and better than some. Good points - helpful reception staff, nice breakfast, good room service. Only sour note - someone from front office giving me the put down when I asked for a brochure or post card of the hotel (I collect these for my records as I can't remember every place I visit) saying they don't have one because people go on line and get the info they need from the website these days (not true I have brochures from the other 15 hotels I have stayed in on this trip) BUT I am not surprised they don't have a photo because from the outside this is the ugliest building I have ever stayed in - typical of the ugly brown bricks in much of England but fine inside if you get over the exterior
July 16, 2014
Rated 5.0 out of 5.0 Good location
A good place for lodging in downtown London. Walking distance to Kings Cross. Wifi is not stable though.
July 15, 2014