Rated 4.2 out of 5 by 462
Rated 4.0 out of 5.0 by Zed22 Location, friendly staff and great breakfast
The location is brilliant, central for most attractions with many within walking distance. Great breakfast for the family with the pancake machine a great hit with the kids. Bar and restaurant reasonably priced for Mayfair.
August 25, 2014
Rated 4.0 out of 5.0 by GelG Great potential, however not fully implemented
Great hotel location. Right next to Ritz. Close to underground and Starbucks :-). Great and friendly staff. Information desk always occupied with helpful staff. Great restaurant with amazing service. Bathroom sink had a single faucet (like it should be - a separate BIG THANK YOU just for that. Having 2 as accustomed in UK could have ruined the whole vacation on its own - at least for us).
However, few drawbacks that did ruin an otherwise perfect experience:
1. Cleanliness - just upon arrival, when I put my hands on receptionist counter (first 5 seconds in the hotel) - felt disgusted as it was sticky from dirt or old age or whatever.
2. Bathroom was old, partly broken and felt severely neglected. No user friendliness at all. Just few examples - sink at one end and the towels are at the opposite end of the bathroom (whoever have thought of this should have been fired), 1 double hook for 4 guests - are they THAT expensive?
3. Room size is as minimal as only possible. Few inches less and it would have to be a single room.
I know it is a 4 star hotel, and maybe I am too harsh with my review, but IMHO, a great hotel should always strive to reach 5 stars and not look at 3 stars and say we are OK.
August 24, 2014
Rated 5.0 out of 5.0 by PghTom Wet Shave
Real close to the Gentlemen Street (Jermyn Street) - went to Lord and Taylor of Old Bond Street to get first Head Wet Shave.....Hotel could not have been any closer! Why stay anywhere else - close to everything you need to see and be.
August 21, 2014
Rated 5.0 out of 5.0 by JSCantor Great Location, Service and Value for the Money
Given the location in Mayfair which is arguably the most expensive in London, this hotel provides excellent value for the money. Except for the expensive prices in the bar/restaurant which goes with the territory, there was nothing to take issue with. The staff was on par with any leading hotel.
August 21, 2014
Rated 4.0 out of 5.0 by Act1 Great position and comfortable rooms
Great location for visiting London. Good quality hotel close to tube station. Within walking distance of many attractions.
August 20, 2014
Rated 5.0 out of 5.0 by Topcat321 Fantastic location and great hotel
Really central and lovely area of London. Very pleasant reception staff and efficient restaurant staff. Excellent deal with 3 course meal included for the evening and breakfast was a bonus too. Would return definitely.
August 19, 2014
Rated 5.0 out of 5.0 by ads2121 GOOD STAFF
Well what can i say apart from i wish all holiday inn staff were as a helpful and professional as the staff at this hotel, i was greeted by a chap called peter who upgraded me as the smoking room i asked for was not available, some mix up between call center staff and my p.a. but was resolved very quickly and satisfactory.
August 19, 2014
Rated 5.0 out of 5.0 by sherf good services
it very good hotel for services and location , also the staff is very helpfull . and bar is nice, and included all you needs, the hotel near to undergroud and very easy to walk for shopping area
August 14, 2014