Rated 4.2 out of 5 by 486
Rated 4.0 out of 5.0 Citytrip London 05/04/2013
Best location in London, with Green Park tube station just around the corner, which makes London reacheable within a few minutes.
The rooms are rather old and need to be 'freshed up', but overall nice and clean. After all, a very relaxing stay...
Staff is very friendly and helpfull : One of our 6 rooms we stayed in wasn't ready at check-in time, so they upgraded to an executive room (with plenty of space).
We only had a reservation with breakfast, which was simple, but very nice...
April 17, 2013
Rated 5.0 out of 5.0 by redrach Anothe enjoyable stay
This was our third time in this hotel and I never tire of going
Room comfortable and cleaned every day, lovley fluffy towels, a nice clean smell on the corridors, requested were met for extra towels
Good breakfast where you can eat as much as you want, staff very attentive
Location is brilliant, a few steps away from Green Park tube station, a nice walk through Green Park brings you to Buckingham Palace
The bar is London prices, but very comfortable at night with bar snacks available
April 16, 2013
Rated 4.0 out of 5.0 by MPM59 Romantic Getaway
Being on a romantic getaway it is unfortunate that the staff can not read the quantity of guests that will be in the room. By which I mean when two people check into a room why is only one bath robe provided? If there are two guests there should be two robes and slippers provided. You should not have to phone for housekeeping!!
Hoovers and housekeeping trollies were left in the halls all night. These could have been put away.
On the plus side there is a safe provided in the room.
April 12, 2013
Rated 3.0 out of 5.0 by Tony545 Average
We was greeted by a very helpful concierge who helped us with parking and luggage. He also gave us a map of the area which was gratefully received.
Bed was extremely hard and the central heating system could be heard all night even when thermostat was turned right down. This meant we didn't sleep very well at all.
Was served the wrong drink from the bar in the evening and was then was expected to pay for it?!? Barman's response was did you not want it then??
April 11, 2013
Rated 5.0 out of 5.0 by RigaM Very good experience
We spent 2 nights in a family room (2 queen beds). The hotel is perfectly situated to visit London. The Room was confortable and very clean. Really excellent. The personnel was friendly and willing to help and very good common facilities. Also breakfast was at a reduced price! We will surely go back!
Only a piece of advise to the management: the bathroom was clean and working, but a little out of date: separate taps should be replaced by mixers some day... anyway, thank you for making our stay in London nicer and for your kind help!!!
April 11, 2013
Rated 4.0 out of 5.0 by Mich11 Clean and comfortable bed
Ideal treat, dinner at Claridges, Jersey Boys Show, then off to The Ivy for supper, to return around 1am. To be awoken by the fire alarm and had to evacuate the room at 4am. Only thing I have ms, dropped foot climbed down 7 floors by fire stairs with which the rail was filthy. Entered the foyer to staff saying nothing. All guests squashed in foyer. I walked into the breakfast room to put my splint on. Everyone followed to sit down. The situation, whilst not the fault of the hotel, could have been eased with forthcoming information from the staff, even on the room floors would have been helpful. Feel your staff need more fire training, not just a waistcoat.
April 8, 2013
Rated 5.0 out of 5.0 by MelanieB Lovely stay
We stayed for one night to celebrate my daughters 21st birthday. On arrival to departure we felt very valued as guests. All the staff were helpful and friendly. We were given a lovely room and gift which my daughter loved and made our stay extra special. Location is perfect for getting around central London. We did not eat at the hotel so cannot comment. We had a lovely stay thanks again to all the staff.
April 7, 2013
Rated 4.0 out of 5.0 by Rudetraveller Greatest location in London
This hotel has the bet location inLondon. Nothing more to be said about this. Staff is fantastic, great service with a smile. Pity they charge for wifi when Holiday Inn Express hotels give it for free. Also charge to retain bags after check out. Small gripes but free wifi would make this a 5 star hotel.
April 6, 2013
Rated 4.0 out of 5.0 by Casablancan This excellent hotel deserves a better bar
The hotel location is wonderful the staff always helpful and friendly but the bar area is so dull that we feel obliged to go and have a drink outside. Divide the bar off from the restaurant with a curtain or trellis, improve the seating and the lighting and I am sure that you would quickly cover your costs through higher bar traffic.
April 5, 2013
Rated 5.0 out of 5.0 by Shah111 Strategically located with superb servive
The receptionist greeted me well and immediately offered late check in service as an IHG Club member. This was my first experience, Rooms were comfortable and showers were good.Breakfast was very nice too, liked the crispy soft croissant. Would come back here again if in London especially if the price is right.
April 3, 2013
Rated 5.0 out of 5.0 by QSentry Great Location!
We had a very nice stay at the Holiday Inn London-Mayfair. You clearly cannot beat the location in central London and the value paid. There is so much to do near the property - and very close to the tube station. The staff was extremely friendly and very helpful with ideas and recommendations. Highly recommend this hotel!
April 2, 2013
Rated 3.0 out of 5.0 by Yosoynash The welcome at the hotel was not the best
when I got to the hotel at 11 pm on March 26 with my confirmed reservation for the Holiday Inn staff thought it would be nice to come and rest after being my fifth city in Europe. However, the hotel manager, a tall, dark, told me that my reservation was canceled because my card had been rejected. I told him I had a reservation number and a mail confimado where only a week ago I asked if everything was OK with my book and that people of Holiday Inn had replied that it was. The reservation is canceled dijoy I have no more rooms ... after discussing without receiving any answer from the manager of the hotel, we were approached by a person who kindly tried to speak Spanish and convinced the manager to give us a room with a cash deposit. So I asked how much was the deposit and the manager asked me 300 pounds more than what the room cost, what the concierge helped us negotiate with the man at the desk asked me only 100 pounds and he understood that deposit requested was excessive. After half an hour we could have a room and rest ... after that the other staff was friendly and efficient, but the hotel manager made me feel very discriminated against.
It is a shame because the other staff does do a great job. The hotel is a bit old and could improve the facilities for the 4 stars not solid leads in Mexico would be a maximum 3-star hotel. I expect an email with the answer to my complaint. Thank you.
April 2, 2013
Rated 2.0 out of 5.0 by AH13 Poor staff service!
The service at breakfast was poor due low levels of staff that were clearly not trained.
I also ordered a taxi for 06.30 in order to be at the train station for 07.15. Even though I checked this on 3 separate occasions, they still failed to ensure a taxi was there meaning I missed my train!
March 31, 2013
Rated 5.0 out of 5.0 by Loolop Lovely Staff
I have stayed here three times in the last two weeks and due again end of April. The staff are delightful and helpful and the rooms I stayed in were all really nice and comfortable. Being a woman on their own in London it is so good to stay somewhere where you feel at home.
March 29, 2013
Rated 4.0 out of 5.0 by Cunningham The staff make the difference
Another really good visit (business/pleasure). Staff at reception as helpful as ever and bar team also ready to engage with guests. Good working environment in room as well with good Internet access. Thanks.
March 29, 2013
Rated 4.0 out of 5.0 by Hwaca Great Concierge Service & Quite Room
Your Concierges are exceptions. They answered all my questions & needs. Your concierge, Justin, gave outstanding service is unforgettable.
March 27, 2013
Rated 3.0 out of 5.0 by JustaDad Holiday inn Mayfair
We stayed 3 days. Great Location. train is steps away from Hotel. Staff is exceptional. Breakfast was great. Very fair price.
The customer service is terrific. The team works well together.
No wifi unless you pay for it. This stinks. Kids hated it, PArents hated it. Granted its a few dollars per day...for 2 devices only, but it should be complimentary or at least free for holiday inn rewards members. But it make the hotel look cheap.
The only really bad thing is the rooms and bathrooms.
They need updating badly. The carpets in the rooms need a facelift. They are old and dirty..wear shoes or slippers in the rooms. Get a carpet cleaner is there atleast.
The bathrooms are a bit dirty. Not horrible, but the tile and wood around the tubs are in need of an upgrade. The are chipped, painted over (not very good mind you). It just wasnt what i expected from a holiday inn. The toilet was a little tempermental too. The flush was a bit weak to say the least.
But again, great location, great staff,. If they put a little bit of work into their bathrooms and bedrooms plus do something about the WIFI, This hotel would get 5 stars.
March 27, 2013
Rated 5.0 out of 5.0 by Grandi Best Hotel in London
Great hotel, with wonderful staff, good food and very very comfortable beds, great value for money. We visit London several times a year and would not stay anywhere else.
Thanks to all the staff for making us feel so much at home.
March 25, 2013
Rated 3.0 out of 5.0 by Derek10 Staff
When checking in the manager assured me breakfast was included (I did not think so). Then upon checking out I got charged £67 for breakfast 2 days one of which was only cereal!!
Not impressed. Have stayed in Holiday Inns all over the world, never had an issue like this before. When I challenged the manager I found him aggressive and dismissive saying I heard wrong about the breakfast being included. But the people with me heard it also.
March 25, 2013
Rated 4.0 out of 5.0 by 1sunshine Highly recommend, would stay again
Property was a very quick walk from the Underground (Green Park stop). As a PCR Platinum, I was upgraded to a beautiful corner room with a welcome gift. My reservation included free wi-fi, which I had to inquire about to receive the voucher. Unfortunately I couldn't stay for the free continental breakfast also included in my booking, so unsure of food/beverage. Overall, the hotel was in a great location, very clean and comfortable. The staff was extremely friendly and helpful. Would definitely recommend and stay again!
March 24, 2013
Rated 5.0 out of 5.0 by FHerrera Excellent location
I believe it would be extremely hard to find a hotel in town with better location than this property. It is just a few steps away from a major subway station that connect to 3 lines, including the subway line that travels from Heathrow airport.
Breakfast was way better than expected, with good variety and plenty of food to choose from.
Rooms are large and beds are quite comfortable.
March 23, 2013
Rated 5.0 out of 5.0 by FrequentFlier Tremendous value
I recently stayed at the Holiday Inn Mayfair. The hotel enjoys an excellent location, right at the Green Park Tube Station and easy walking distance to Picadilly Circus or Leiscter Square. The rooms are most comfortable and the concierge service excellent.
A fabulous value.
March 22, 2013
Rated 4.0 out of 5.0 by edith8172 Good location and helpful staff
Our stay at the Mayfair Holiday Inn was just fine. I did not think it was great, but we did not have any real problems either. By great, I mean, for the advertised price, I would have expected a couple more bells and whistles. It was clean, the staff was super nice, and the location was great. However, as mentioned, I was expecting something a bit special and did not see it. The noise level was a bit high. It didn't seem to be high enough of a noise level that we could not sleep though (and I had two tween kiddos with me). The one issue we did have was that the room service closed down all hot foods by 11pm. Since we were on a different time schedule, my kids were hungry late and it was a bit of a bummer that they could not order anything other than a turkey sandwich. Other than that, we would stay there again, because I personally rank a good front desk staff as very important. So, between the nice front staff, clean rooms, and location, the hotel is overall a winner. Note to the hotel management... it may be hard to fix the room noise levels and room service foods available after hours, however it would be certainly nice if hair conditioner was available for customers. Even if by request, it would be better to have conditioner available than be required to travel with my own in my luggage.
March 22, 2013
Rated 4.0 out of 5.0 by Pbutchers review
Overall a good experience.
Used for Business, nice location , easy tube access and access to the the park.
March 21, 2013
Rated 1.0 out of 5.0 by DANIELINA NOT WORTH THE MONEY...
THE ONLY BENEFIT TO THIS HOTEL IS the Area!!!
The service was "terribble".....They make sure the guests feel that there is a shortage in their revenue!!!!!!
And the "Nick the head of security,was making an effort to make your stay as uncomfortable as possible does NOT give you anythng,or answers??(BLAMES)the chain brand for lack of service in the hotel,when it clearly shows it isn't the case......The (Regional manager) needs to change over the whole team "apart from Peter the night manager"who checked us in!! Hope he does well in the industry!
Small lobby,small bar!(un welcoming period).
It is not aplace for family? there is better for value!!
March 18, 2013
Rated 5.0 out of 5.0 by redhorse65 Great Location, value and service
The location of the hotel is excellent and accessing all of the West End is easy from here. The family room we booked was good value, comfortable and quiet. The staff were both pleasant and efficient.
We ate out so cannot comment on the restaurant/bar facilities.
We will certainly be booking this hotel again in the future.
March 18, 2013
Rated 1.0 out of 5.0 by ladd32 5* price 1* quality
This is definately NOT a 5* hotel, trust me. I stay in the Mayfair district of London at least 6-8 times a year for 3 or 4 days at a time. Due to late booking i could not get into my 3 preferred Hotels in the area. In desperation i booked into the Holiday Inn purely for convenience with meetings i had to attend. Dark outdated and dingy, with staff trying their very best but obviously not believing in their product.
I would rather change meetings than return to this particular Hotel.
March 17, 2013
Rated 5.0 out of 5.0 by Clare41 Great Location
Clean, comfortable and warm, a brilliant base for a week-end in London
March 16, 2013
Rated 1.0 out of 5.0 by disnae Food not up to standard expected
Not a pleasant experience on this special family occasion
March 15, 2013
Rated 3.0 out of 5.0 by Percy23 Internet confusion & concerns
We arrived at this property towards the end of a trip that included staying in priorities in Los Angeles, Singapore & HongKong. The way we were treated as platinum members regarding the use of our internet was beyond disgraceful. Internet is available almost everywhere in London except in our Mayfair Holiday Inn room. It is like saying in 1992 that you cannot have use of a telephone. At one point a staff member gave us a code for 25 hrs in the lobby. Later we were informed that should not have been given it. Later we were given 1 hour. This is terrible, you can do nothing without the internet in terms of even finding out what is going on and where.
Part of our stay was an advance purchase weekend 3 nights including breakfast. We received no points for this stay and we had to spend time with platinum support after our return home trying to get it sorted out.
The concierge staff was outstanding, They could not do enough for us.
March 10, 2013