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Rated 4.2 out of 5 by 504 reviewers.
Rated 5.0 out of 5.0 by Great Location - Fantastic Staff My wife & I stayed here for 3 nights in October on a London break with our 2 grandchildren. Our stay was most enjoyable and the trip was a complete success. The staff were quite excellent - polite, attentive and friendly. I can thoroughly recommend this hotel because of its great location in Mayfair and the people who work there! October 23, 2012
Rated 5.0 out of 5.0 by Excellent location and service We were agreeably surprised to find the bathroom in our room had been modernized. Service in general had greatly improved, which contributed to making our stay a very relaxed experience. In times of crisis, the hotel staff proved extremely efficient and kind. Due to the hotel location, we were able to get everywhere without stress. The many restaurants and cafés in the area give guests a great choice. There was no need for us to go out of Mayfair for meals, shopping, or just walk the parks. The hotel bar is a very nice place to share a meal or drinks, or just wait to meet someone. All in all, we will definitely return to this hotel. October 23, 2012
Rated 4.0 out of 5.0 by Warm cosy room, bathroom needs some work. My husband and myself stayed at this hotel for 3 nights in October 2012 and were pleasantly surprised by the size of our room (722) the bed was very comfortable and the room was warm and cosy which was great for the rainy London nights. The only downside about the bedroom was that there was no veiw from the large window. We were on the top floor of the hotel and there seemed to be a barrier or wall of some sort outside the window so we had to stand on our tip toes to see over the wall. The bathroom let the room down, it was very small and cramped with an over the bath shower that could not be set at a different angle, but it was clean and had plenty of fluffy white towels. We never ate at the hotel so can't comment on the food but we did enjoy a nightcap in the comfortable bar. October 18, 2012
Rated 3.0 out of 5.0 by Stay marred by receptionist What would have been a wonderful stay at a very nice hotel was sadly marred by one middle-aged receptionist on the desk on the morning of Sept 26th.I felt I was treated with contempt by the way she spoke to me,and also had the impression that she deemed myself and my family members to be unsuitable clientele for "her" hotel.On both encounters with this person,my requests,although spoken pleasantly and politely each time,were not answered in a manner that I felt the hotel management would consider to be respectful or courteous.I can only hope that the two other staff members on the reception desk that morning relate to guests in a far more pleasant manner,and that they are not influenced to use the same scathing tone of voice to which I was subjected. On the other hand,I would like to compliment the hotel on the exemplary service of the waiter(of Oriental heritage,I think) who was working in Nightingales on Sept 25th,he is a major asset to the hotel.Throughout the evening he attended our table in a very professional manner but still maintained a friendly and relaxed rapport with each of us. October 14, 2012
Rated 5.0 out of 5.0 by This hotel is a gem in a great location Had a wonderful stay, feeling really welcomed by all the staff. Food was great and room was lovely and comfortable. Location is ideal. Loved it! Recognition for Priority Club members was the best I've seen. Concierge has a wide knowledge and can help with anything. October 13, 2012
Rated 4.0 out of 5.0 by Good service and very central Always stay in this hotel when I come to London. Myself and my family know our way round there now. Whatever you pay extra you save in fact that everything is within walking distance. Friendly reception and concierge service. My last stay was marred though by a conference going on in room next to mine hence very noisy on my first afternoon/evening. Had to phone down to complain. Hope they factor this next time before offering rooms to regular clients. October 13, 2012
Rated 1.0 out of 5.0 by Disappointing Stay I'vr always loved this hotel for the location and service. So I chose it to give my sister and niece a great taste of london for their first visit ever. Bad move. We got Room 524 which was cramped and as a Platinum Elite member I was told this was the best they could do. It was noisy as if we were in a construction zone; the toiletries and coffee/tea complimentary items were provided for one (and not 3 guests- even after we drew this to attention of staff) and the airconditon was an unholy racket making sleep impossible. The quality was unaceptable. Furthermore, there was no level of attention or acknowledgement provided for a Platinum Elite Member. the duty manager on check -out on October 08 was attentive and apologetic and now I will have to weigh whether to give my former favourite London hotel another chance. October 12, 2012
Rated 4.0 out of 5.0 by Location excellent,service good, Hotel was excellent situated for central London, Rooms were a little tired and needed some refurbishment. Staff and service were very good and we would definitely stay there agin. October 7, 2012
Rated 5.0 out of 5.0 by Great Location and very friendly staff Staff very helpfull and friendly, breakfast very good, good selection. Location great, very close to Green Park tube. October 6, 2012
Rated 5.0 out of 5.0 by Great experience I stayed at this hotel using my priority club points and was really pleasantly surprised. The location of the hotel was excellent, the reception staff were very pleasant and helpful and the room was more than expected. There was plenty of room and there was very little noise from the main road and other guests which is always something that usually bothers me in hotels. I had a great night sleep except for the drilling noise from the adjacent building that started at 8am. This wasn't the hotel's fault and they did give us prior warning so it wasn't such a hardship. Overall a wonderful stay and I would definitely recommend this hotel to others. October 6, 2012
Rated 3.0 out of 5.0 by Just ok I have stayed in a great number of Holiday Inns during the past year or two and this was probably the worst of all, which is a shame as it really should be the Holiday Inn flagship. I have just put this experience down to it being a generic expensive hotel in central London with a very high customer throughput and very little customer service. (dont ask for anything and you will not be disappointed) The room was dirty and very tired, the bathroom covered in mildew above shoulder height and rather unpleasant. I shal not be staying there again. October 3, 2012
Rated 4.0 out of 5.0 by Great place to stay when in London Loved location. Helpful staff and comfortable room. Delicious breakfast. Good value September 30, 2012
Rated 5.0 out of 5.0 by Excellent location for a good hotel and great service Stayed here for a London break using priority points and was very pleased with this hotel. I was upgraded to an executive room on the 7th floor which was a good size for central London, huge flat screen tv, large bed. The room was huge, with a jacuzzi bath, the most enormous bed. Everything was spotlessly clean. Very friendly and helpful staff. Nearest tube station two minutes away which made all parts of London accessible. Worth a stay for a short break. All in all, great location, great staff, great food. Will diefinitely recommend and will be booking again. September 27, 2012
Rated 1.0 out of 5.0 Very Poor room 345 - there were silver fish in the bathroom, which means warm damp conditions. in the restaurant for breakfast - the cup handle was broken and the cup almost landed in my lap, i waited over 10 mins for someone to bring me some tea - the pot that the lady used was very dirty and very stained - it does not give a good impression, the food at breakfast was very average to say the least. I have stayed at many hotels in london over the last year and this was by far the worst experience i have had, which is a shame because i have stayed at this hotel in the past and always enjoyed it. September 27, 2012
Rated 5.0 out of 5.0 by Excellent location and quiet room. Brilliant location for Rayal Academy and on useful tube lines. Excellent service - Complimentary drink while a quieter room was prepared. Quiet room, comfortable bed, slept well. Felt comfortable as a lone woman in the bar. Good breakfast apart from very strong, bitter coffee. Had extra hot water, but still not good. Over all, very good. Would stay again. September 26, 2012
Rated 5.0 out of 5.0 by Good overall Very nice room, super view, although a bit noisy until we realised someone had left the outside windows open. Always peeved that HI charge so much for internet service, which these days is as essential as a tv. I usually get a 1 gig SIM from 3 which is way cheaper. Excellent breakfasts. Nice meal for the family group in the restaurant - Nora was extremely accommodating when we decided to eat in the bar instead of the rather unattractive breakfast restaurant. September 25, 2012
Rated 5.0 out of 5.0 by Great Location and service A very clean and comfortable stay unfortunately it was only for one night on route to Heathrow. The location was perfect for an afternoon and evening out all main attractions and great restuarants were within easy walking distance. The valet parking was great and all staff happy and helpful. Will diefinitely recommend and will be booking again. September 23, 2012
Rated 5.0 out of 5.0 by Allen I had occasion to stay at Holiday Inn-Mayfair for six nights last month. Overall, the stay was quite enjoyable and would not hesitate to use this inn on my next trip. First, the location of the inn is fabulous. Located on a street just off Picadilly, the underground, Green Park, Buckingham Palace and various shops and restaurants are just a short stroll from the hotel. While I did not use the restaurant, there was a nice, attached bar to have a cocktail. The server(s) were hospitable and prompt. All of the staff that I met at the hotel were attentive to any need a person may have. Additionally, the room was quite comfortable and well maintained. My British friends, indicated that they never knew this Holiday Inn was there and they were impressed by its location and value. I like to go to London once a year. This Holiday Inn will be my first choice for future visits. September 16, 2012
Rated 5.0 out of 5.0 by L Roberts This hotel is always well above average and the Concierges are excellent! September 16, 2012
Rated 3.0 out of 5.0 by Nice hotel but charge for internet Nice hotel and excelent locations, but the price is really high and the internet is not for free. August 21, 2012
Rated 5.0 out of 5.0 by great location excellent customer care Hotel is located in a superb position for sites and shows. Staff were attentive to all our needs . Room was agood size and quiet. July 25, 2012
Rated 5.0 out of 5.0 by Best choice in London! This hotel is outstanding in every respect: staff, service, location ( too good to be true!), rooms, little welcome gift breakfast - just everything! Nira from Michigan ( you can use my name) . July 23, 2012
Rated 4.0 out of 5.0 by Great Location, tired room Nice hotel in a great location, just around the corner from Green Park tube station, and next to the Ritz. Check in was fine, I was a Priority Club Platinum member on a reward stay. I did not feel I got much in the way of recognition for my Platinum membership, just a letter and a form I could fill in to enter a monthly draw for 25k points. Why did I need to fill in a form? they could have just automatically entered me into the competition? Room was ok, furniture was scuffed, and the table was a little sticky (see photo) there were spots on wallpaper. Internet was expensive but I had my 3G internet so I didn't need it. TV was very good most of the 'freeview' channels plus Sky Sports, there were also a load of international channels which you could access for £5 extra a day. The guide to hotel services was on the TV. I don't really want to have to navigate through the hotel Intranet using a TV remote control to find the answer to a simple question like where is the ice machine. Bathroom and hot water were great, although the toilet paper seemed a bit cheap. Bed and bedding were good and we slept very well. Great hotel for a business trip but doesn't really hit the spot for a romantic weekend away. July 21, 2012
Rated 5.0 out of 5.0 by Reception Reception were not very welcoming. Did not smile and felt like they did not want me there. July 17, 2012
Rated 5.0 out of 5.0 by Midweek London break Great location, drove in and paid congestion tax then left car in car park for two days. Worked out about the same a s getting the train but much less hassle. On arrival the main door man was excellent and my partner felt immediately calmed as he took care of everything. From then on plain sailing. He gave us all the advice we needed on places and how to get there etc. The location meant we could walk to all the places we planned to visit pretty easily. Our room was on the seventh floor and we had a great view of Houses of Parliament, and Westminster Abbey in the distance and the Ritz across the street. I think the door mans name was Colin, he is a credit to the hotel along with all the other staff we spoke to. July 17, 2012
Rated 3.0 out of 5.0 by Good location for London site-seeing This is a good location for London site-seeing. We walked to the Thames / London Eye and took morning runs through the St. James and Green Parks. Our room was very clean and comfortable. There were many breakfast places near the hotel, but few reasonable dinner restaurants. Thus you will need to walk for dinner or eat at the restaurant at the hotel. July 14, 2012
Rated 4.0 out of 5.0 by Excellent location Excellent location near Hyde Park. Staff was very kind and at our service. I recommend this hotel for travellers wishing to take a walk around the park and in the city. July 13, 2012
Rated 5.0 out of 5.0 by Location, Location, Location The room was very comfortable and the staff very helpful. However, the star of the show is the location -- just off Piccadilly and within walking distance of almost everything in central London: theaters, restaurants, galleries, parks, etc. July 12, 2012
Rated 4.0 out of 5.0 by Comfort and great location Ideally situated, the hotel is nothing fancy but very comfortable. The staff were very helpful, friendly and attentive. The rooms were a bit warm, but not overly hot (though this was in late March). You can't beat the location, centrally located near the Green Park tube stop. If you can get a good price on rooms, this is an ideal place to stay. July 12, 2012
Rated 5.0 out of 5.0 by Welcoming staff We received first-class attention from very friendly and efficient staff, who made our stay (for my 60th birthday) all the more enjoyable. Thank you! July 11, 2012
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