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Rated 4.2 out of 5 by 773 reviewers.
Rated 5.0 out of 5.0 by 符合假日酒店管理的水准 工作人员训��有素,前台办理入住和退房迅速,行李处工作人员友好专业,小孩遗忘在房间里的玩具在退房数小时后能很快速的取回。 July 24, 2015
Rated 5.0 out of 5.0 by Ubicacion Este hotel esta muy bien ubicado y reune todos los requisitos de un holidayy inn, recomiendo altamente este hotel, Londres es una ciudad muy cara y este hotel es una gran relacion de valor / precio. lo recomiendo mucho para el que vaya de placer a turistear a Londres. gracias., July 23, 2015
Rated 4.0 out of 5.0 by Excellent hotel The Holiday Inn Mayfair is an excellent hotel with clean well serviced rooms and helpful staff. The hotel is centrally located and has buses and tube station nearby. July 22, 2015
Rated 4.0 out of 5.0 by 1 Night Family Stay in Mayfair While the hotel outside look is not the greatest, its location is second to none and decently priced against other offers in the area. The room was decent size for our family of 4. After its location, sleep quality was the other strong point of the place. In the end, we clearly recommend for whoever would be looking to be place right in the centre of London with walking access to key areas whether for shopping, visiting, theatres etc... July 21, 2015
Rated 2.0 out of 5.0 by Third Word Experience I have stayed at other holiday Inn properties in London and this was the worst. We stayed for a week and had to ask for a bath cloth (face towels) EVERY day. Really? They supplied liquid bath soap but no bath clothe and we had to ask every night. This was a 25th anniversary trip for me and my wife so I asked for wine and chocolate covered strawberries or a box of chocolates. What I received was some whole fruit (2 apples, 1 orange and 1 banana) in a plastic bag along with 4 Holiday Inn chocolates that were way out of date and couldn't be eaten. The wine was acceptable. Holiday Inn has never been known for exceptional quality and service but the levels of service and accommodation at this property in Mayfair/London were not even on par with remote properties in the states. Very disappointing. July 21, 2015
Rated 5.0 out of 5.0 by Great Location The hotel is very centrally and conveniently located in Mayfair near the Tube and Piccadilly. The A/C in our first room was not working and the staff moved us to a larger room on the same floor at the same rate. We dined in the restaurant for dinner one evening and the food was delicious. The hotel Concierge, Ernesto, was very attentive, particularly in getting us a cab during the Tube strike. July 19, 2015
Rated 5.0 out of 5.0 by THE place to stay in London!! This was our third multi week stay with the Holiday Inn Mayfair and each time we visit it feels more like coming home than staying at a hotel. Once again, from guest services (registration and concierge), to room service to housekeeping the experience was a complete 10 out of 10! Although the overall experience was once again truly memorable, as with every stay at this property there were individuals who made the visit exceptional. Nicoletta assisted with check in and with moving us to the room where we spend our anniversary a year earlier. She made a point each time she saw us to not only say hello bus ask how our holiday was if we were happy with our accommodations. She was wonderful and extremely helpful! Philipos, the Night Manager for the hotel who had taken such care of us so during our prior visits again greeted us warmly and was as always amazing!! As with prior stays he became our “go-to” person when we needed anything. The best word to describe his customer care is… outstanding! We also want to mention the team at the concierge station who contributed to our “at home” experience. Mark, Emerson and Alexanders were our primary points of contact during this visit. Each was each extremely friendly and helpful and went out of their way to make us feel at “home”. However, even those team members with whom we did not routinely speak were always quick with a smile and a genuine welcome. A quick word for the room service and kitchen…. The food & room service at the Holiday Inn Mayfair is really good! The menu offers a number of choices and the food is always fresh and flavorful. Room service is also prompt to ensure it reaches the room fast! Last but certainly not least we want to say a BIG THANK YOU to the amazing housekeeping team. Ms. Judith, the Executive Housekeeper was (as always) absolutely incredible!! We were also fortunate to have Florentina as our housekeeper again this year (she is the BEST). To say that they took excellent care of us would be an understatement! Both Ms. Judith and Florentina went out of their way to ensure we had an experience to remember and one that will guarantee we will return to Holiday Inn Mayfair! We are currently planning a return trip to London before the end of the year and we are looking forward to seeing our Holiday Inn family again at that time!! July 18, 2015
Rated 3.0 out of 5.0 by Not Fair I have been a long-term guest at this hotel. However, since my last stopover management and staffing have changed dramatically. When going to the bar for my drink one of the female staff kissed strongly on the face the girl serving my drink. That is unacceptable behaviour in a hotel of this past quality as known to me. The removal of certain furniture in the entrance area makes checking-in uncomfortable. Both toilets in the reception were both closed at one time, and guests were left confused. Clearly, something is wrong in the management of the hotel matched against my experience at many other hotels within the Group. July 17, 2015
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