Rated 4.1 out of 5 by 428
Rated 5.0 out of 5.0 by Tooly1 Holiday Inn Mayfair - our Home from Home!
Superb location and friendly, obliging staff keep us returning to The Holiday Inn Mayfair.
The Executive Rooms still need some updating and upgrading. For example, the mattresses are not up to the standard of hotels in the same category. Some of the bathrooms have a musty smell which needs attention.
One gripe - it is unacceptable to have to pay for wireless in the lobby and in the room. Most hotels are now providing this service free to Club members.
All in all, another good visit to london. We will be back
June 20, 2013
Rated 2.0 out of 5.0 by JMoh Great location, weak service
Location is wonderful for exploring London. However, there is little to no customer service. We were initially put in a room with broken air conditioning, and it was difficult to get switched to a room where it was working properly. We were awakened our third morning by another family opening our door very early (thankfully we had the chain latched so they couldn't get all the way in); the front desk had checked someone else into our alredy occupied room. No recognition for Priority Club Platinum membership; they promised a free newspaper, but it was never there. The conceirge never followed through on helping us with directions, and never put in our request for a wake-up call as they promised (making us late on our checkout morning). Wifi cost is outrageous, so we just went to the Starbucks across the street when we needed Internet. Housekeeping staff was excellent, though, and the rooms, while very small, were adequate. I would stay again, but only knowing this time not to rely on the front desk or concierge for anything.
June 17, 2013
Rated 4.0 out of 5.0 by Abba Conveniently located
Holiday Inn London-Mayfair was conveniently located. We were able to walk to the Buckingham Palace, Westminster Abbey, Big Ben, and the parks. The Hotel was surrounded by quite a variety of restaurants which were also a walking distance. The room was comfortable as well, however, the staff could have been a little more friendly.
June 14, 2013
Rated 5.0 out of 5.0 by LilyWH Great hotel! Worth every penny!
We stayed in this hotel for four nights for our first time visit to London. I couldn't be happier with our choice of this hotel! The location is just great! You can walk to most of the major attractions. If you need to take subway or bus, there are bus stops right around the corner and a tube station across the street. If you want to get free Wifi, yon can go to the Starbucks right across the street. ( You do need to pay for the hotel room wifi though.) There is also a super market across the street where you can buy almost everything. The staff in the front lobby are very helpful and courteous. So I strongly recommend the hotel!
June 10, 2013
Rated 4.0 out of 5.0 by Cookie15 Great Location
Location is close to Underground, bus tours, walkable to major tourist attractions, and restaurants. The rooms are rather rundown and definitely in need of sprucing up. The staff was great. I would have given five stars for staff and service, but the second elevator was inoperable several days and the guest lobby computer was down for a day. The rooms are expensive; the location is the value. Wireless is quite expensive but the lobby computer is free if you ask the reception staff for a password. The restaurant was expensive so we did not eat there. Many other options including grocery store are nearby.
June 9, 2013
Rated 5.0 out of 5.0 by asb1404 first hotel for my 13 days journey
He was the first hotel, in my journey was very cool, nearby places and landmarks that I want to visit, the crew great deal very respectable, I forgot my wallet in the room and I have my return room was arranged from the wallet was not taken anything of them, thank the hotel staff on their honesty and their dealings
May 29, 2013
Rated 5.0 out of 5.0 by TonyU Who needs taxis!
The Holiday Inn in Mayfair is in a really great location. There is a Tube station (Green Park) very close by but, for many of London's attractions, you will not need it.
Excellent room and very courteous and attentive staff.
We didn't eat in the hotel so we can't comment but the menu looked good.
May 28, 2013
Rated 5.0 out of 5.0 by gmanl Great location
We were here on a 1st trip to London. The location was excellent to access all of the tourist sites, tube and tour bus. the room was comfortable and the staff were pleasant and helpfull. For the money you cant beat this location. An easy walk to the shows, buckingham palace and restauraunts. The big red bus tour is right around the corner. I would recommend this Hotel to others.
May 25, 2013
Rated 3.0 out of 5.0 by Steph57 Bon rapport qualité/prix
Close to Green Park metro station and Picadilly Circus.
Rooms are a bit old-fashioned but clean. Anyway the purpose is not to spend a lot of time in the room when you come to London !!!
May 22, 2013
Rated 5.0 out of 5.0 by Family66 NIce family stay
We staid at the Holiday Inn Mayfair 3 nights with our children (8-9) and had a nice and quiet stay.
The hotel is very well located, in front of the Rytz, Green Park and the Green Park metro station. Full and good breakfast in the morning. A concierge helps you booking attractions or bus tickets.
I will recommend this hotel !
May 19, 2013
Rated 5.0 out of 5.0 by storyteller Walk to almost everything
This property in in the middle of just about everything. Using priority club points make it a great stay. Breakfast is just ok for the price. Staff goes out of their way to help in any they can.
May 18, 2013
Rated 5.0 out of 5.0 by TravellingMac great room and great location
We had 2 excellent nights in Lndon, the location is superb, walk to Buckingham Palace through Green Park, walk to Picadilly etc etc
May 14, 2013
Rated 5.0 out of 5.0 by Jackie22 Fantastic Hotel
We stayed at this hotel over the bank holiday weekend. We arrived in London early and didn't expect to check in. However, reception staff were excellent. They knew we were travelling with a special needs child and did everything possible to help us get booked in quickly and efficiently. We found the room was excellent, everything we needed. The bar and restaurant staff were very friendly.
On our first morning my son and I were out by 5am (due to him not sleeping) the night staff were very friendly, when he told them he was going to the park.
It is often very stressful for parents to travel with a special needs child, but staff at this hotel made it a very enjoyable experience.
We are currently looking for offers to return in September.
May 13, 2013
Rated 4.0 out of 5.0 by reporter Top location, very attentive personnel
A problem with the room was solved quickly and to our full satisfaction. The staff was very helpfull. Carpet and furniture have seen better days. Would stay there again
May 13, 2013
Rated 4.0 out of 5.0 by Asaf71 Enjoyable weekend
My wife and I stayed in Holiday Inn Mayfair for a long weekend and we really enjoyed the hotel.
The hotel is not new and should be renovated soon. Nevertheless, the room was very clean and hospitable.
The Staff was welcoming and concierge was very helpful.
The main advantage of the hotel is its grate location. The hotel located one minute walk from the Green Park subway station, 10 minutes walk from the Piccadilly square and 10 minutes walk from Buckingham Palace.
May 11, 2013
Rated 5.0 out of 5.0 by Hilde Great location
I stayded there for three nights with my friend. We booked a dobble room and was lucky to get a family room so we got lots of space for all our shopping. The location is great both regarding getting from Heathrow airport and all the tourists sights. I will definately stay there next time I go to London. There are many places to get breakfast nearby if you don't want to eat at the hotel.
May 11, 2013
Rated 5.0 out of 5.0 by Dave20130419 Great stay
Myself, my wife and two sons stayed in a family room over the London marathon weekend. The late checkout on the Sunday was great and overall the hotel was exactly what we neede. Fantastic location and the staff were all friendly and helpful.
May 11, 2013
Rated 4.0 out of 5.0 by Lacinium1 Exellent location and good service
This hotel is in a great location for Central London trips.
I've stayed there for pleasure and with the family. The hotel was quiet, clean, and we all enjoyed the breakfast, although the good service there was not always perfect.
Nice places to eat and the Tube are within easy walking distance.
Room is pleasant,bed is comfortable and location is excellent, at walking distance to Westminster, V&A, British museum, Buckingham palace and Hyde Park .
May 10, 2013
Rated 4.0 out of 5.0 by postie20 very good service
our stay was extremely very pleasant indeed. the service from staff
was excellent the room was spacious and quiet which aided us to have a peaceful and comfortable sleep, as the bed was very comfy indeed. i would definately stay here again next time i visit London
May 8, 2013
Rated 3.0 out of 5.0 by Tatui Great position
We have stayed at this property for a week, 5 years ago. We don't particularly like the hotel, but we love the position. We found front desk staff not very welcoming. We arrived, got handled our key and that was it.
The rooms are just as we remembered, very dated; the fridge is overstocked, so no room to put anything in. Our bathroom, although large, is very dated and the taps in the basin are hard to work. We very nearly cold scalded several times. The fact that you have old, non-mixer taps, which don't work as you turn them on, then gush out, can be very dangerous. No one uses them anymore! Same applies to shower curtains. There’s also mould around the taps.
Internet at 5 pounds an hour was ridiculous. We travelled for 3 weeks around Italy, before arriving in London and had free Wi-Fi included at all of the hotels we stayed at.
Breakfast gets very boring after a couple of days, as there's no variety. It's convenient that we can have it downstairs. Please give your guess the choice of using cups, rather than mugs.
I still recommend the hotel to friends and family, due to the fantastic position. My sister-in-law and family stayed there on our recommendation for a week in September last year.
May 5, 2013
Rated 4.0 out of 5.0 by Berico Great location, comfortable room and very comfortable bed.
Fair pricing, good location, provided services are good and the staff is friendly and efficient.
May 4, 2013
Rated 3.0 out of 5.0 by Graham76 Great location not so great stay
Location of the hotel was excellent for strolls around nearby parks, simple to visit shops or go sight seeing. The stay was not the best experience I have had, as the TV did not work for first day and half, service for food in the bar was slow, although food itself was above average,. The staff were friendly when required.
April 30, 2013
Rated 5.0 out of 5.0 by Jamison1 Great location and comfy beds.
This hotel is in an excellent location right beside green park tube station.The food was excellent value for money.The hotel has a very relaxed atmosphere and staff are very helpful.There are some great deals on at times and worth watching out for. Overall 10 out of 10 .
April 29, 2013
Rated 4.0 out of 5.0 by murgs fantastic location
Had a very quick one night stay on the 23 rd April . In a family room, great location, super staff and fantastic breakfast. Would stay again
April 28, 2013
Rated 5.0 out of 5.0 by jackie1702759 thanks for providing a smoking room
good smoking room but it would be better if you did twin beds not just doubles
April 27, 2013
Rated 5.0 out of 5.0 by Hoya Great Location
Start with the assumption that London is expensive, and you realize that this is a great location with spacious rooms at a price well below its neighbors.
April 27, 2013
Rated 5.0 out of 5.0 by Husky322 Even Better
As a regular guest at this hotel I was aware of its perfect location and the friendly and efficent staff. I was plesantly surprised however to be assigned a newly redecorated room. The improved room made a great hotel even better. I will continue to use the Mayfair Holiday Inn as my London home.
April 26, 2013
Rated 5.0 out of 5.0 by meggs1104 EXCELLENT CUSTOMER SERVICE
We stayed at this Hotel for my Husband's 50th Birthday treat and we took our two teenager children and stayed one night. The hotel is very central and easy to reach any places of interest easily. The hotel adjacent to The Ritz at the bottom of the road, a lovely quiet area. The customer service we received was outstanding. Nothing was too much trouble for the staff and all the family enjoyed our stay here. They made you feel welcome and special. A very nice treat! The room was lovely and clean and the beds were very comfortable. The bathroom was clean and ok but not a wow factor. The breakfast was very good with plenty of choice and an abundance of food with every need catered for. Above all the hotel staff and services was outstanding. Also, a birthday card, a bottle of wine and a bowl of fruit was sent up by the Duty Manager which was a lovely touch and made my husband smile. Thank you for a lovely stay, we shall be back
April 26, 2013
Rated 5.0 out of 5.0 by Ritchie59 Another relaxing break in the busy capital
We've stayed here several times before,and always enjoy this 4 star hotel with it's excellent staff and location.Another visit is a certainty.
April 25, 2013
Rated 5.0 out of 5.0 by FridaysChild Fantastic staff and a great location
As well as the best location for London visits, the staff at this hotel bring the Holiday Inn brand to a new level, making sure they welcome guests as if they were old friends. The bar and restaurant serves high-quality food and beverage, and the rooms are comfortable and well-equipped. The staff really make all the different to a hotel stay, and Holiday Inn should be proud of this property.
April 23, 2013