Rated 4.5 out of 5 by 469
Rated 4.0 out of 5.0 by emmgee Pleasant friendly greeting
The staff on the front desk were helpful and pleasant on arrival which makes a difference after travelling and you are tired and just want to relax. Thanks.
May 29, 2014
Rated 5.0 out of 5.0 by Slaymaker57 Suite
Great location and very comfortable
Staff are very friendly and helpful at all times
will visit again
May 29, 2014
Rated 5.0 out of 5.0 by jw245 My wifes first international trip
My wife and I finally took that long planned vacation to London and the Crowne Plaza Kensinton helped make it a great hoiday. Not too far from the parks and close to the tube made the experience pleasurable and easy. The staff is outsatnding - ready to jump into action to attend our every need.
What was especially nice was the outside area on the back of the hotel - totally unexpected in downtown London. The area is partially covered, accomodates smokers and has bar / restaurant service - it is also heated. A nice spot to sit back and relax with a nice cigar after a hard day of site seeing.
The room was great - spacious with all of the ammenities.
My wife had never traveled internationally before although I do on a regular basis for business. She is particular and while broad minded enough to know things will be different, she still likes her coffee just so. She enjoyed herself immensely which says a lot for the hotel.
May 28, 2014
Rated 5.0 out of 5.0 by RayFran Perfect London Location, Service and Value
From the moment we checked in for our six-night visit with Simon to our departure for the airport assisted by Concierge George, our entire stay was perfect. Our room and access to the Club Lounge truly allowed us to enjoy our vacation, relax and recharge. All staff we encountered were professional, helpful and genuinely dedicated to our comfort. The Concierge staff of George, Diego and Simonne were very helpful with theater reservations, maps and route suggestions. Our King Executive Club room was quiet, large and the access to the Club Lounge provided a complimentary breakfast, snacks and drinks throughout the day and a generous two plus hours in the evening with complimentary hot and cold snacks and cocktails. This was definitely worth the room cost. The hotel location is steps away from the Gloucester Road Underground stations with convenient access to the Circle/Piccadilly and District lines. We will definitely stay at this hotel for our next visit to London within the next year.
May 27, 2014
Rated 5.0 out of 5.0 by anilva Excellent hotel, great location
Stayed with my family for 5 nights. Great hotel, very clean and upto the high standards of Crowne Plaza. Nice staff and the location of the hotel is super. Next door to shopping, London underground and in a up market location. Highly recommended.
May 26, 2014
Rated 4.0 out of 5.0 by mak82 Good Location
Good Location - Right opposite the gloucester road tube station. Lots of options for dining in front of the Hotel. Tesco and Waitrose near the Hotel.
May 26, 2014
Rated 5.0 out of 5.0 by jake88 great service
Great service from attentive staff. Location is excellent.
May 25, 2014
Rated 5.0 out of 5.0 by Choco1 Great Location
The location is great - subway across the street, several banks across the street as well as pubs and even a large grocery store. Service was wonderful. Enjoyed the hotel restaurant for both breakfast and dinner. Especially enjoyed taking our bottle of wine into the back garden - lovely spot!
May 25, 2014
Rated 5.0 out of 5.0 by Angela2 Excellent accommodation in the heart of London
The staff in this hotel are friendly and helpful and the food is superb. It is close to many of the sights of London.
May 24, 2014
Rated 5.0 out of 5.0 by Dubai Professional consistent quality
Excellent concierge staff and Great location of this hotel coupled with no-nonsense approach of all the staff..makes this hotel my favourite hotel in London. Once you stay, you sure are gonna make it your place in London..i made it my address when in London..
May 24, 2014
Rated 4.0 out of 5.0 by Canada Traveller Excellent location
Stayed for 5 days at the Crowne Plaza Kensington. Good proximity to Tube station, shopping
May 23, 2014
Rated 5.0 out of 5.0 by Cally 123 Staff very friendly and Helpful
My friend and I had a wonderful weekend on 16th may.We could not find fault with anything.One of the best hotels I have ever stayed in!
Great Breakfast choice and Bed v comfy!!
Would have no hesitation in recommending this hotel!!!
Keep up the good work!!
May 21, 2014
Rated 5.0 out of 5.0 by Jim1940 Great Service
Very nice hotel with excellent staff. Diego and Simone were especially helpful with tour arrangements, directions and assistance. Daily water and snacks are a nice touch and room cleanliness was excellent. Only drawback was lack of drawer space to unpack for our 8 night stay.
May 21, 2014
Rated 5.0 out of 5.0 by jfwjfw77 Lovely room and excellent service
I have stayed at this hotel several times before and was greeted like an old friend by the staff. I was upgraded to a suite and really enjoyed my stay. The quality of food available at all times is high with a great choice - something for everyone. The Umami Restaurant is a delight. I cannot recommend this hotel highly enough.
May 20, 2014
Rated 5.0 out of 5.0 by Waffuccia My experience in this hotel was wonderful
I enjoyed my one week stay in this hotel so much. the staff were friendly and respectful. In the restaurent, lounge, at the reception, at the Concierge..all of them were nice and professional.
May 18, 2014
Rated 4.0 out of 5.0 by wlday Excellent location
Your hotel location is excellent.
Our waitress in the Asian hotel restaurant was extraordinary. The food was good, but the service was excellent.
This hotel needs to renew some room furnishings. A few years ago I contracted with a Crowne Plaza for a block of rooms for a military reunion. We were highly satisfied with the reunion hotel. That is why we booked for six nights in London. We are return Crowne Plaza customers.
May 17, 2014
Rated 3.0 out of 5.0 by Charlton5658 Beware of small bed
This is our second stay at this hotel but only for one night and we booked a standard double room situated at the front on 6th floor. The bed was a very small double and only one bedside light and light switches it was therefore only really suitable for a single guest. The bathroom amenities were good. With the room situated at the front and being light sleepers we could hear the hum of the traffic on the busy road outside despite the multiple glazing.The foyer and bar area along with staff services are very good. We only used the restaurant for breakfast which we found to be satisfactory. Overall we do like this hotel and likely to stay there again but would request a room overlooking the garden at the back as we had on our first visit and will also check the bed size and that we have two bedside lights.
May 14, 2014
Rated 5.0 out of 5.0 by mitch23 superb service
Fantastic stay and the service was great. Many thanks to Moniker who really put herself out for us and made it a great time.
May 13, 2014
Rated 1.0 out of 5.0 by SAPtraveler Practical location; poor service
Great location when visiting London. Unfortunately, the staff is there for the money.
May 12, 2014
Rated 1.0 out of 5.0 by Cathy100 Stay at Crowne Plaza Kenzington
The staff woke me up two nights in a row at unacceptable times. The second night I was woken up 3 times between 4.00am and 4.30am with wake up calls which I had not ordered. The staff did apologise but the calls kept coming!!!
May 12, 2014
Rated 5.0 out of 5.0 by Apollo 5235 Excellent service and hotel!
We enjoyed our stay at the Crowne Plaza. The service was excellent and so was the hotel! We will definitely stay at the Crowne Plaza if we are ever in London again!
May 10, 2014
Rated 4.0 out of 5.0 by alli43 lovely hotel, very clean and tidy
The hotel is lovely, the rooms are lovely and everything is very very clean and modern. I really liked this hotel overall and felt very relaxed in our nice spacious room.
My only negative experience was the concierge. He just had no idea about local facilities which was really surprising. I believe he tried hard to help us but it was clear he didnt have a clue.
I was particularly surprised he couldnt tell us how to get to the airport from the hotel that seems like the most fundamental question a guest might ask.
May 7, 2014
Rated 5.0 out of 5.0 by Jimmysboots Guest Experience Review
The hotel was excellent and exceeded my expectations.
May 7, 2014
Rated 5.0 out of 5.0 by Coffee Connoisseur The only place to stay in Kensington!
The Crowne Plaza London - Kensington is a beautifully appointed hotel. The staff is courteous and attentive. I met several clients from around the world there for a two day business meeting and all were impressed with the business center and conference room and by the speed and ease of the WIFI. The hotel's restaurant is very good and within walking distance there are many excellent shops, cafes and restaurants. The garden in the back of the hotel is a relaxing oasis.
May 6, 2014
Rated 5.0 out of 5.0 by LondonJa Excellent location, comfortable hotel!
Concierges were very knowledgeable about the local tours and were able to give us tips to save some money. Hotel is at a great location, near most bus and train hubs.
May 3, 2014
Rated 5.0 out of 5.0 by Tibbie Excellent service and great location
I stayed with my family four nights and we really enjoyed the accomodation in a quiet and confortable room.
I recommend this hotel for its proximity to downtown and the excellent service received.
April 30, 2014
Rated 5.0 out of 5.0 by Dalpol Good location
Very close to Gloucester Road tube (on the Piccadilly line to Heathrow) makes it easy to get around. Breakfast excellent, staff helpful, wonderful garden to the rear of the property.
April 28, 2014
Rated 5.0 out of 5.0 by geordie777 Excellent rooms and location
Fantastic location and excellent hotel with very convenient commute from Heathrow.
Highly recommended and the staff, especially the concierge was friendly and more than helpful during the stay.
April 27, 2014
Rated 4.0 out of 5.0 by derwahrebetze1 toll mit kleinen einschränkungen
wirklich alles super wie immer als stammgast (und besonders wieder die Bar und das Restaurant), bis auf eine ausnahme:
suite 109 gehabt. und da leuchten die scheinwerfer ausserhalb des hotels derart intensiv ins zimmer, dass es nie richtig dunkel ist, selbst wenn die vorhänge zugezogen sind.
April 25, 2014
Rated 4.0 out of 5.0 by Latimer Beautiful garden
I like staying at this hotel when we are in London.
The garden is lovely and it's really nice to sit in the lounging area after a day in the city
April 25, 2014