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Rated 3.9 out of 5 by 255 reviewers.
Rated 5.0 out of 5.0 by Best Weekend My friend and I booked this to take our daughters christmas shopping. The hotel location was perfect, close to the shops and the hustle and bustle but in a quiet location without having to walk too far! The staff on Saturday and Sunday morning were helpful, friendly and just lovely, however the staff on Sunday evening were not quite as helpful, they said they could not call us a cab and that we would have to walk to Oxford Street and get one, which was easier said than done with 2 exhausted kids, suitcases and shopping bags, and pouring rain! We did it though eventually so not a real problem just a bit of a pain. Overall we had the best time and will be returning to this hotel every time we go to London for a shopping trip. Thank you Holiday Inn for a fantastic weekend and a memorable experience our kids had the best time!! November 17, 2014
Rated 1.0 out of 5.0 by Worst Stay in IHG Hotels ever !! It was the worst stay ever in IHG Hotels ! The reception staff generally are very impolite especially a traniee whose name is Tudor ( I think). Most of the front desk staff lack basics of customer service. They don't know how to smile at least except one lady! The other 2 Italian ladies were rude too (I could tell that they are Italian from the badge which shows the flag). The hotel generally should be 3 stars or less from all aspects ! November 13, 2014
Rated 5.0 out of 5.0 by Great Service - Good Location We stayed two nights at this hotel visiting London with our young grandson. The staff were so friendly and helpful and made us feel very welcome. Location was very good, close to Oxford Circus underground and ideal for visiting all the sights. Only minus point was the work that was being done in the area with loud machinery waking us at 8.00a.m. Not a great problem when you have so much to do. Would definitely stay there again and recommend it. November 12, 2014
Rated 5.0 out of 5.0 by customer service The front desk and bar employees provided great customer service, always greeted as entered property and made to feel at home. Ate in bar area and did not use restaurant but did look at menu and buffet in dining room and looked very good, just not what we wanted that evening. November 11, 2014
Rated 5.0 out of 5.0 by good choice this was my first time in this hotel and not my last - I have no complaints about the hotel staff or food - it is clean, comfortable and quiet breakfast is very good with a wide choice of hot and cold items November 4, 2014
Rated 4.0 out of 5.0 by Great location Me and my wife stayed here in early November 2014. The room was clean, a little smaller then we are used to but standard double. We could not get the heating to work, hotel staff came to sort it out however could have been quicker. Shower powerful, clean towels and bedsheets. Great location, 5 minute walk from Oxford Street shopping. We parked in NCP for 24 hours and the hotel gives you discount, also 3-5 mins walk away so really convenient. Breakfast was lovely, plenty of variety and the time to have breakfast runs up to 11.30am so could have a little lie in. Would stay here again. November 3, 2014
Rated 5.0 out of 5.0 by Weekend away Good location for shopping in central London. Good value for money based on location. November 2, 2014
Rated 5.0 out of 5.0 by Excellent central location We needed a reasonably priced hotel in the centre of London as we were visiting London to see the poppies at the Tower, visiting the Imperial War Museum and doing some shopping. The hotel also offered a dinner, bed and breakfast option which was ideal for us. The staff at the hotel were very friendly and helpful. Dinner was a carvery but with other choices and the staff were very attentive. Children were well catered for and the pizza was a great success. The rooms were large and comfortable. For such a central location the street outside was not too noisy or busy. This hotel offered good value for money and we enjoyed our stay. October 30, 2014
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