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Rated 3.8 out of 5 by 244 reviewers.
Rated 4.0 out of 5.0 by Good Location The complimentary intenet connection is the slowest I have ever encountered in all IHG hotels that I have stayed in. No mention of complimentary upgrading for platinum memeber. Understandable that for environmental reasons bed linens are not changed everyday ( in fact only changed I think every 3 nights of stay), however, no card for guest to place on the bed to request for change. Keep taking away the additional card given (from the room after cleaning the room) to keep the power on. Having said all the above negative comments, the hotel location is excellent. October 27, 2014
Rated 3.0 out of 5.0 by room too hot The room was very hot even having turned the heater down as low as it would go 17deg. The air con was very disappointing & the hotel was unable to provide a fan! The bed however was very comfortable especially having the choice of pillows too. The breakfast was luke warm & scrambled eggs very runny with no vegetarian option. The hotel is however well located for Oxford Street & theatre land. The hotel has steps to the entrance with no disabled access. October 24, 2014
Rated 5.0 out of 5.0 by Friendly staff on reception When you first arrive at a hotel anywhere it is so nice to be treated in a friendly manner by a member of staff who has a genuine smile. We were dealt with by a young lady who recognized us as priority club members and gave us a voucher to enjoy a drink in the bar. Great stay in a comfortable and quiet room and a good breakfast the following morning. October 20, 2014
Rated 3.0 out of 5.0 by Convenient but a bit squashed Annoying to arrrive at noon, be told that no rooms until 2pm - and then (despite a promise to accelerate it) not ready until 2.10. Room itself barely large enough. October 20, 2014
Rated 1.0 out of 5.0 by Our worst hotel experience Our Superior room at this hotel was run down and in need of refurbishment, there were no' extras' not even a bottle of water in our room. The bathroom walls grubby paint peeling from the woodwork beside the bath and there was a hole in the wooden bath panel. We complained to the reception staff about the state of the room only to be told that the room was due for refurbishment. A more positive note the breakfast was good. October 14, 2014
Rated 4.0 out of 5.0 by Good Location, quite place & perfect of Oxford street shoppers 5 min walk away from bond station. sort of quite place causy perfct location for oxford street shoppers October 14, 2014
Rated 3.0 out of 5.0 by Wifi The only hotel I have been in the last 2 years that does not offer free wifi in common areas at least!! October 11, 2014
Rated 3.0 out of 5.0 by house keeping house keeping and cleaning the room started at 5 PM which is not acceptable October 11, 2014
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