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Rated 3.9 out of 5 by 220 reviewers.
Rated 1.0 out of 5.0 by Very Disapointed Needed a last minute Hotel whilst on business in London over a weekend, struggled to book by phone, kept waiting for 20 minutes and never answered. Managed to book on-line and use points for the stay. No Hotel parking, NCP a short trek down the road in a grotty building. Overall Hotel was not what I would have expected from past London experience's, in fact just about the worst stay I have encountered anywhere. Reception staff did their best, but overall very underwhelmed. Unable to purchase breakfast as we had not pre booked / pre paid. This Hotel is clearly still in the Dark ages. Other London Holiday inns are better value, and much more agreeable. March 12, 2014
Rated 1.0 out of 5.0 by Great location but needs serious renovation Hotel is located very centrally and is conveniently close to many areas of interest in central London. However, it does require some serious renovation as furniture is very old and room conditions are below average (compared to other Holiday Inn hotels worldwide). March 11, 2014
Rated 4.0 out of 5.0 by central, easy reach of city centre This hotel is ideally placed for the shopping and theatres etc. In a fairly quite street away from lots of traffic though it is easy to get a cab outside if required. The concierges were very helpful for this as were all the staff. The restaurant is good value for money. March 8, 2014
Rated 5.0 out of 5.0 by Stayed for League Cup Final and a few days after. Excellent all round. Hotel staff were very good at providing service on a busy cup final weekend. Great homely feeling right in the middle of London. One of my best stays at a hotel for a long time. Martina on the front desk was exceptional. Lots of other guest on the weekend also commenting about the great service. We had reasons to be grumpy as Sunderland fans because we got beat 3-1 in the League Cup final however the servise was great and really made the weekend. Well Done. March 7, 2014
Rated 3.0 out of 5.0 by Hotel ok but breakfast was poor The breakfast was cold, I had to ask for more fried eggs which also arrived cold and dry. Did not get a fill up of coffee and was unable to eat toast as the bread was put through 3 times and was still like bread. March 7, 2014
Rated 5.0 out of 5.0 by Excellent Hotel I stayed here with a friend as I was down for the Capital One Cup Final. I chose a more centrally located hotel as we both wanted to be nearer to an abundance of bars and places to eat. The Hotel itself is ideally located about 5 mins walk from Oxford Circus and the undeground station situated here. We also managed to walk quite comfortably to Leicester Sq (where we ate) and to Carnaby Street too for some quaint, homely bars. We chose to also drink in the Bar on the ground floor of the Hotel and were welcomed by friendly, attentive bar staff and relaxed in a nice ambience with other football fans. The room was large and had two double beds. We were in a corner room and had a lovely view down the street, laden with quintessential english buildings either side. The beds were comfortable, pillows were plentiful and we both managed a great nights sleep. The bathroom was spacious, but felt old and that it had not been cleaned in a (very!) long while. The shower was dirty, tiles looked old and worn and there was a distinct lack of bathroom amenities (just a Dove hand/body wash attached to the wall). I was welcomed as an IHG member and the check-in process was seamless and efficient. I would easily recommend this Hotel but I think the bathrooms need to be a little cleaner. March 6, 2014
Rated 4.0 out of 5.0 by HI Oxford Circus A brilliant location if you want to shop in the Oxford/Regent/Bond Street area with easy underground access to Westfield Shepherds Bush. You are also close to the theatres and restaurants in West End. Highly recommended for a weekend in central London. March 5, 2014
Rated 4.0 out of 5.0 by Convenient Location The location is convenient for Oxford Street shopping and for Bond Street underground station. Internet access is ridiculously expensive and I informed the receptionist that this would prevent me from staying with Holiday Inn in the future. It transpired that the service is free if you sign up to the hotel chain's reward scheme and the receptionist had omitted to inform me! A leaking tap had not been attended to prior to our visit. With a televised rugby match in progress there was no quiet corner to sit and talk with visiting friends. On the plus side, my wife and I arrived at 09:00 direct from a long-haul night flight and a room was found for an early check-in, so thank you! February 28, 2014
Rated 5.0 out of 5.0 Stay in Holiday Inn We had an excellent stay in the Holiday Inn hotel. I would specially like to mention that the staff at reception 'Ingrida' in particular was very helpful. It was my wife's birth day and the duty manager 'Elena' arranged a bottle of wine for her, which was a very kind gesture. Excellent staff and excellent location. Cheers, Pal February 27, 2014
Rated 5.0 out of 5.0 by Location location location Stayed in this hotel with my friend last weekend. Fantastic location and fantastic value for money. So close to everything. Rooms clean and beds were comfortable. Have nothing negative at all to say about this hotel. Will 100% stay here again. February 26, 2014
Rated 4.0 out of 5.0 by Do something with Internet Extremely annoying pricing of internet services. Internet should be free at least for a few hours, then 5pounds could be accepted as a 24hr price. This hotels cost for this is beyond reason. In the US internet on hotels and motels are free. February 20, 2014
Rated 1.0 out of 5.0 by Poorly maintained hotel The rooms have clearly not had much maintenance in this hotel. Damaged doors, damaged paint work, very tired and dated. Smelly bathroom. Poor quality beds and Pillows. Room very cold. Not really got much positives to say. Breakfast room again very dated and dark. Food was okay, but only okay. Bar area again dark and dated, service was okay. I would only stay here if there were no other choice. Location is good though, Ah found a positive! February 17, 2014
Rated 5.0 out of 5.0 by Great Room and Great Staff I have travelled a lot for business and have found the Holiday Inn chain to be one of the best. The rooms are wonderful and the choice of pillows is just one example of the little things that makes your stay. The staff are welcoming, try to do everything to make your stay comfortable and enjoyable. The location of the Oxford Circus hotel is very convenient as it is in the centre of London. The only downside I have with this hotel is the limited food choice, it would be nice to have a wider range of food, but I am probably being over critical. I would recommend this to others but am afraid if I do so I won't get in myself :-) February 9, 2014
Rated 1.0 out of 5.0 by room location and type the first room we were allocated was beside an inner 'well' so lots of wind noise......reception without hesitation found us another room - but this was an adjoined room and was very noisy from guests returning at 2am with no regard for other guests and obviously sleeping 3/4 to a room so disappointed as previous stays had been okay So the type and location of the room is important February 4, 2014
Rated 5.0 out of 5.0 by lovely hotel Stayed 20th December for 2 nights went see a show and had a great time got hotel at a good deal Hotel placed central to the palace and loads of land marks round corner from oxford st lovely hotel going again in summer February 1, 2014
Rated 5.0 out of 5.0 by Fantastic experience...thank you!!! :) Excellent hotel! I have stayed many times at this venue, and I can honestly say it is in the heart of central London. Staff are great, friendly and accommodating. Cannot fault the hotel in any way! Thank you for a great stay! January 24, 2014
Rated 4.0 out of 5.0 by Great location, nice staff Very good location close to Oxford Steet and Bond street. Nice, helpful staff. Rooms slightly dated, but quite big. Could not make TV in room 177 work, but did not bother to tell staff. Will return. January 24, 2014
Rated 4.0 out of 5.0 by Beds nice and amenities in room were good. We stayed there at we had a short business meeting in Central London the next day. We found the hotel to be comfortable and the staff friendly and welcoming. On this occasion it was only a short stay but I would definitely stay there again if I was coming up again for a leisure break. January 18, 2014
Rated 3.0 out of 5.0 by Adjoining rooms We booked one room through my prioity points and paid for the second - we had adjoining rooms which was ideal as our grandson was looking forward to coming in and out of our room. A fault with the flushing system on the toilet kent a room change for my daughter and grandson this was very disappointing. I would also make the point that at 9-30 the cooked breakfast was very dry and not at all enjoyable. That said the general staff were helpful and courtesy January 10, 2014
Rated 4.0 out of 5.0 by Pleasant room but incredibly hot and stuffy!! Pleasant but small twin room and hotel was conveniently located. However, the room was incredibly hot and there was no way of turning down the heating, so we had to keep the air-conditioning on at 19oC for the entire time. Ridiculous waste of energy!!! I was meant to receive a bonus 500 points as set out in a letter from the hotel, but lack of transparency in membership statement makes this all but impossible to check, along with other points earned during our stay. This is a relatively minor gripe which I would have set out in an email directly to IHG had I been able to find a contact email address on the web-site (please take this as a recommendation to include customer service contact details). January 6, 2014
Rated 4.0 out of 5.0 by Comfortable room, smelled of paint Pleasant room and hotel was conveniently located. Only downside is that it must have been recently painted and the smell was quite strong. I cannot understand why the hotel did not award points for this room (I also booked a twin room for 3 nights, this double room was deemed to be an "overlapping stay" for which no points were earned). Pretty lousy rules. It is also difficult to see the breakdown of the points awarded on my recent statement, so no way of checking if all is correct - I was meant to receive a bonus 500 points as set out in a letter from the hotel, but lack of transparency in membership statement makes this all but impossible to check. These are relatively minor gripes which I would have set out in an email directly to IHG had I been able to find a contact email address on the web-site (please take this as a recommendation to include customer service contact details). January 6, 2014
Rated 5.0 out of 5.0 by Great stay A truely enjoyable stay with great facilities and access to the shopping and London life. A good hotel for kids and we thoroughly enjoyed it. January 3, 2014
Rated 5.0 out of 5.0 by Great Times Good hotel, handy for the best shopping and near the subway for finding your way around London. December 30, 2013
Rated 5.0 out of 5.0 by Great Location A great location for an overnight stay just before Christmas. Welcoming receptionist. Efficient lift to 6 floor room. Very quiet and comfortable. Couldn't fault it. Would recommend and hope to return. December 26, 2013
Rated 4.0 out of 5.0 by excellent hotel staff but..... wonderful hotel, clean and fresh. staff were brilliant, particularly the restaurant staff. Room was clean but bathroom needed some repair, flaking paint around door and bath panel was loose. Also we were woken at 6.50 each morning to the sound of vibrating pipes in the bathroom, beware room 193 and any nearby! oh yes and air con didnt work!!! December 24, 2013
Rated 5.0 out of 5.0 by Highly recommended! I cannot recommend this hotel and it's staff enough! They accomodated our family of 5 and made sure that everything was ready and set up for when we arrived. All the staff were friendly, polite and extremely helpful. Breakfast the next morning was a feast of fresh food then never seem to run out. We are looking forward to visiting them again soon! December 23, 2013
Rated 4.0 out of 5.0 by December 14th and 15th 2013 This was our first experience of the Holiday Inn Oxford Street. A small hiccup on arrival as there was a delay with the cleaning and a maintenance problem which delayed access to our room after many hours travelling not what you want to hear, however after 30 mins the helpful reception staff found another room for us... The hotel is a great location and of a very good standard, the bar area is small, the bar person didn't understand our request for a "port".. Don't let this put you off.. Highly Recommended and we intend to stay again in 2014. December 23, 2013
Rated 4.0 out of 5.0 by Another tay at the Holiday Inn Oxford Circus Well, another great stay at the Holiday Inn t Oxford Circus Hotel; GREAT location (just off Oxford Street) in the fabulous W1 area of town, Really friendly & helpful staff who made check-in (to the Priority Member Level room) a very smooth quick & pleasant experience. The ONLY downside was the Managers form over breakfast; in the past, being Platinum IHG members, when our rooms have been upgraded (to a Priority Member Level room), the breakfast was included (Including previously at this hotel on the same type of booking). On his occasion, the Manager kept repeating over & over it was not included (& was not listening to us) & wanted £10 each from us for Breakfast! Sad that he preferred to argue for so long over £20 & upset 2 long-time Priority Club Platinum members but,, I guess, some people love looking at the small picture (saving pennies on the breakfast) while ignoring the Big Picture (that there are plenty of other chains out there, eg Best Western, Crowne Plaza, etc who do reward their VERY LOYAL customers consistently, regularly & appropriately for regular UK & global travel). This was after good recent experiences at Holiday Inns at Rugby/Northampton & Bloomsbury within the past month... Overall, another good stay but a bit of a bad taste left in the mouth by the actions of the duty manager on the Thursday morning... December 22, 2013
Rated 5.0 out of 5.0 by Very enjoyable stay Stayed in Holiday Inn Welbeck Street 5-8th December 2013. We all had a very enjoyable stay. Location excellent, room was comfortable, staff very helpful and friendly, breakfast delish. On a small negative note, bedrooms slightly tired looking and Breakfast room was a bit on the small side to accommodate the guests. In saying that, we didn't have to wait too long for a table! Overall excellent stay and would definitely go back. December 12, 2013
Rated 5.0 out of 5.0 by Best customer service a home away from home. After a night on the town the Holiday Inn Oxford Circus was a haven. The staff and the service was excellent even late at night , I have nothing but praise for everyone involved in making our stay memorable. Thank You Amos December 9, 2013
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