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Rated 4.0 out of 5 by 542 reviewers.
Rated 5.0 out of 5.0 by Lovely refurbished rooms Excellent new rooms, very comfortable and perfect sleep conditions. Eating in the hotel is a bit hit and miss. Breakfast is generally good, but evening meals could be much better. Room service is not speedy. September 17, 2014
Rated 2.0 out of 5.0 by Nice bed Nice room, clean and comfortable. Wifi mediocre. Primary problem was being told we could not eat in the restaurant for the next TWO hours because they were saving the seats for a tour bus group. And this is an airport hotel with nowhere else to eat nearby. And there were open seats in the restaurant. So they sent us to the bar to eat....and it was packed. September 17, 2014
Rated 5.0 out of 5.0 Great pre-flight venue Booked hotel for one night prior to my flight home to Australia. Convenient as I had a hire car with Greenmotion and their office is outside the hotel. Hotel room very comfortable EXCEPT that the air-conditioning unit did not seem to be working. Reported it to the front desk, who said that an engineer would come to look at it. No-one ever came. However, I was able to sleep. Complimentary internet worked well Excellent breakfast and service in the hotel, and the Hoppa bus took me and my luggage straight to the terminal. September 16, 2014
Rated 5.0 out of 5.0 A ROYAL WELCOME AT HOLIDAY INN I made reservation online with much ease and obtained a reservation confirmation while back in Nigeria. Upon my arrival the customer service executive warmly and courteously asked of my last name and I was given a key to my room. My food was served promptly on order and my receipt promptly tucked into my room even while I was still sleeping. What a hassle free experience. September 15, 2014
Rated 4.0 out of 5.0 by GOOD VALUE FOR MONEY A FINE HOTEL LOCATED CLOSE TO LHR AIRPORT WITH A GOOD BREAKFAST BUFFET AND FRIENDLY STAFF September 11, 2014
Rated 5.0 out of 5.0 by A pleasant stay Good ample parking space. Got a decent average looking room, slightly dated. Air conditioning did not work but did not make a fuss overnight as temperature was okay. Mentioned it to the staff the next morning and she was surprised and apologised straight away. She then upgraded me to an executive room which was very lovely! 5 stars for customer service and friendliness. Decor very nice but the standard rooms can be quite dated. Hopefully the hotel will upgrade the standard rooms as other aspects of the hotel are good. Will definitely come again. September 10, 2014
Rated 5.0 out of 5.0 by Information already Stated in survey Rating for most services (human) excellent apart for quality of food. Fish and chips ordered - Quantity of fish fillet minimal, batter -crisp and golden. Chips- steak chips size and oily wihin. September 10, 2014
Rated 5.0 out of 5.0 by 5 stars service. A very nice hotel with great staff . A very speedy check in and a good night sleep, excellent breakfast with very friendly staff. September 8, 2014
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