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Rated 4.0 out of 5 by 538 reviewers.
Rated 5.0 out of 5.0 by Made to feel like a guest! Fabulous greeting at Reception considering how late I arrived that evening ...genuine willingness to help and make sure my stay was special. Complimentary glass of wine was a nice touch. Very comfortable spacious room with little plane noise. Definitely revisit :)) October 20, 2013
Rated 3.0 out of 5.0 by Bedroom I booked a king bed and was actually given a room that was tacky, hadn't been cleaned properly as there were paperclips left in the room. The bed wasn't a king size bed but 2 single beds pushed together, with sheets that didn't fit. I didn't sleep and as you can imagine, best not pleased. I was in a meeting in the hotel the following day, lunch I thought was terrible, but my colleages semed ok with it. I am back in January for another meeting and we are holding our convention with you in March, so standards better improve October 18, 2013
Rated 3.0 out of 5.0 by Poor standard and hard to find We were disappointed with the standard of the room (977). The bed was small and the pillows were so small they fell down behind the bed. The worst thing was the bathroom. How can it be acceptable to let a room with a cracked washbasin? Think of the germs that could be trapped within the cracks!! I did not want to use it for cleaning my teeth. Compared with a similar costing hotel in LA, the Holiday Inn presents a poor example to international travellers and does not show the UK hospitality industry in a favourable light. At the Hotel in LA the bed was huge, the pillows big and soft and the bedding of excellent quality. The bathroom was immaculate with all the fiitments clean and well maintained. We have travelled extensively in Europe, Russia, US and Eastern Europe and so have wide knowledge of hotel standards abroad. Holiday Innn needs to up its game! October 14, 2013
Rated 3.0 out of 5.0 by evening meal overall stay My overall stay was comfortable and relaxing rom was clear and tidy but very warm during the night as the aircon was noisy so had to turn it off Food was fine and little over priced for my liking, However I was let down as I had to wait for almost 20mins for desert October 7, 2013
Rated 5.0 out of 5.0 by Comfortable room, good food & great service I stayed on the 1sf floor and as usual the room was well kept and very comfortable. My stay was 3 nights with bar food eaten on night1, Private (corportate) buffet in Sanpans night2 & a private corportate function in Callahans Bar night3 all of which were good food and great service. October 7, 2013
Rated 3.0 out of 5.0 by Practical and convenient Convenient location for late night journey to London close to m4 quick to drop in and sleep! 24h feel with airport style useful for travel. Good selection of food. October 6, 2013
Rated 4.0 out of 5.0 by Nice short stay hotel Clean and comfortable. Good food and service. Friendly and helpful staff. October 5, 2013
Rated 2.0 out of 5.0 by Bad experience while entering the room and leaving it - Arriving the Hotel at 8:00pm; - Entering my room: TV out of order with no signal, Internet asking for a rate rather than being free as it should be. Result: 45 min to get it fixed by maintenance services. After that, hot line to egt the internet fixed as well. - Leaving in the morning: received a wrong invoice copy Under my door, with another name, other rate, other evrything... - A bit random as an experience unfortunately October 5, 2013
Rated 5.0 out of 5.0 by 5 day stay 5 stars In brief Great staff, great breakfast , Asian restaurant highly recommend it. Drinks prices not to bad for London Better than a 4/5 star hotel in chiswick (my last stay in London ) October 4, 2013
Rated 5.0 out of 5.0 by Great Place to Stay when Passing thru Heathrow Very good facilities. Helpful attentive staff. Good restaurant choices. Handy to Heathrow. October 4, 2013
Rated 3.0 out of 5.0 by Great Location Good location, Hoppa bus service very convenient. All the staff friendly and efficient. Food we had was good; however the service was not good. Not enough staff, they were apologetic and helpful when they could but they were swamped. Also paying for internet is ridiculous. October 4, 2013
Rated 2.0 out of 5.0 by disappointed and deceived At first this was one of my top picks due to convenience by the airport. But then had second thought because I could not see paying almost $100 extra for internet for 5 days. I called the customer service to ask about them having a pool and they said no. But while on the line she told me that if I signed up for ihg club or something I eould get free internet so I did and was sold. I was very happy now and booked the hotel. Disappointment set in as I pulled up. The rooms looked nothing like the pics, no free internet for me because I wasnt the right status. Breakfast was overpriced, but maybe this was so you could claim the 4 star status. We usually can only afford to stay in 2-3 star hotels and really wanted to splurge on this trip. This hotel was no different except paid internet, no pool, room? October 3, 2013
Rated 4.0 out of 5.0 by Comfortable stay while attending a near by course. Friendly and helpful staff throughout. Room service were helpful on the phone and front desk did their best to sort out an issue with my TV. The room was clean and comfortable, however, there was a large stain on the carpet and a nail varnish stain on the bedside table. Food was lovely and well presented. Close to Heathrow airport, although not affected by noise. October 2, 2013
Rated 5.0 out of 5.0 by It's always a pleasure to stay at M4J4 My wife and I look forward to our regular stay at Holiday Inn M4J4 every 6-8weeks to spend 2 nights of total relaxation knowing that the services are excellent and with staff like CHARITO at the reception, it all makes up to a perfect relaxing value for money weekend. Thank you. October 2, 2013
Rated 4.0 out of 5.0 by Busy Hotel, good location for Heathrow Airport This hotel is very busy, its in a good location for returning hire cars and flights in and out of Heathrow Airport. Rooms are big, disappointing that you have to pay for internet and movies, meals and drinks quite expensive. October 1, 2013
Rated 4.0 out of 5.0 by Relaxing one night stay with car parking deal We stayed one night in order to not worry about reaching Heathrow for a mid-morning flight to Istanbul - and to take advantage of free parking. The hotel was pleasantly bustling but with a calm mood in the excellent Chinese rerstaurant. Overall we enjoyed our brief stay. September 30, 2013
Rated 5.0 out of 5.0 by Comvenient for London Heathrow The hotel offered good accommodation and comfort. I cannot criticise anything in particular except that the Bar food menu did not provide many choices, portions were small and quite expensive. Car parking was chaotic and could do with some traffic control to ease congestion. Over all good. Thank you. September 30, 2013
Rated 5.0 out of 5.0 by Beyond excellent We had been travelling through Spain and came across some really nasty hotels. The Holiday was a perfect way of ending our vacation. We were in transit to Houston and only managed to stay for a few hours, but the sleep my hubby and I had was as if we had had the whole night there. So comfortable. We woke up fresh for our early morning long haul flight. The only con I can find is that you have to pay for wifi to print out your boarding passes. We will definitely be staying here again. September 26, 2013
Rated 3.0 out of 5.0 by no free wi-fi We have been 4 weeks in Europe and this was the only hotel that did not have free wi-fi. The other Holiday Inn at Heathrow did and every other hotel but this hotel cost 5 pounds an hour. Needless to say we did not take advantage of the great offer. on the plus side the staff were kind and helpful. It was also curious to us that Britain that is known for its bed and breakfast, every hotel we stayed at in Britain charged us for breakfast and yet every hotel on the continent we got the breakfast in the price of the hotel. September 26, 2013
Rated 4.0 out of 5.0 by Good location and good facilities The hotel is in the ideal location for early morning flights from Heathrow, the room was a nice size and the bed comfortable. Staff were friendly. September 26, 2013
Rated 5.0 out of 5.0 by Very modern I stay at a lot of Holiday Inns and this one did impress me with the updated design and style of the room. I don't know if they're all updated like this one, but it was clean and comfortable. September 25, 2013
Rated 5.0 out of 5.0 by Unexpectedly good! Booked online at short notice with few expectations. Was pleasantly surprised - nice comfortable room (free upgrade), friendly staff and great buffet style breakfast in the morning. Great value for money without the hassle of having to rush to Heathrow to catch a flight. Will use again and highly recommend. September 25, 2013
Rated 4.0 out of 5.0 by Great Location Great stay. everything very good. Ridiculous to pay for internet though! Might influence me not to stay there again! September 24, 2013
Rated 5.0 out of 5.0 by The right room Very impressed with front desk staff who put a lot of energy in to finding us a quieter room. They did it with a smile. And they got it right. For this reason we prefer to use Holiday Inns. September 23, 2013
Rated 2.0 out of 5.0 by Holiday inn - ok for one night The room was rather shabby, but was comfortable enough September 22, 2013
Rated 5.0 out of 5.0 by comfortable rooms very friendly staff had a great weekend enjoyed every minute at your hotel. September 22, 2013
Rated 5.0 out of 5.0 by Good Heathrow location and comfortable stay Once I found the road in the hotel was very clean and the roome was comfortable. Staff great. Would stay again. Better than some more expensive airport hotels September 20, 2013
Rated 4.0 out of 5.0 by chocolate! I'd had a terrible day - missed a plane and had to change airports so the bar of chocolate by my bed really cheered me up! September 19, 2013
Rated 5.0 out of 5.0 by Concierge service is excellent I spent an extra night here so I could visit Windsor Castle before my flight home to the US. The Concierge staff was very helpful in arranging transportation. I was especially impressed by their refusal to take a tip for service. September 16, 2013
Rated 4.0 out of 5.0 by Good spot near Heathrow for rest and picking up rental car We rented a car from Ace Car Rental right out front of the hotel. upon arrival to London. Easy to get to the hotel with the airport hotel bus shuttle. We drove around the countryside for a few days and then stopped back at Holiday Inn to drop off car and spend one night before heading to London for 5 days in the city. The food in the pub was good and the room was clean and functional. Concierge was helpful in providing options and suggestions for getting to our next hotel in the city. We chose to cab it to the airport for a ride on the Tube to our hotel near the Tower of London and it took about a little over an hour. We just wanted a coffee and a muffin in the morning so the Starbucks in the lobby was convenient and fast. We would recommend and stay here again September 15, 2013
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