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Rated 4.1 out of 5 by 574 reviewers.
Rated 3.0 out of 5.0 by Pleased/ROOM FOR IMPROVEMENT! I have stayed at this property several times now. Location is VERY convenient when either arriving or departing. The Hotel "Hoppa" busses are very frequent & convenient from Heathrow. My one (AND ONGOING) complaint is....the air conditioning/heating in the room DOES NOT WORK! I was FROZEN....yet again! I called the front desk; was advised "maintenence" would come to "CHECK"....they never did....AS USUAL! The rooms are too hot in the summertime and FREEZING in the wintertime. I keep giving this property the benefit of the doubt....but I think I am done now. Overall, staff are great, but it doesn't matter if your stay is not comfortable. ALSO....I think 16 Pounds for 1 day of WiFi/Internet Access is REDICULOUS/extremely EXCESSIVE! December 10, 2013
Rated 5.0 out of 5.0 by One of the best business hotels in LHR Very pleasant stay - always made welcome at this hotel. Short taxi ride to the airport Plenty of smiles, good food December 9, 2013
Rated 5.0 out of 5.0 by Best Conference Venue & Staff I regularly have to facilitate training all over the country in different venues and hotels. The conference team and facilities at the Academy here at the Holiday Inn are the best! Having stayed / trained here last week for 4 consecutive days - Nothing is too much trouble and the staff genuinly want ot make your experience a good one. It takes a lot to 'wow' me with service - but the team here know that it''s small things that make the biggest difference. The catering and snacks available for delegates and facilitation team in the Academy go way beyond the norm of packet biscuits. Fresh Cookies, icecream, Forzen Yoghurt, health juices, seeds and name it - they provide it. Overall - this hotel has really raised the standard and i look ofrward to returning next month December 8, 2013
Rated 5.0 out of 5.0 by Lovely hotel friendly staff Stayed at this holiday inn a few times now never been disappointed , in fact I always look forward to staying there, friendly staff, very helpful, looking forward to next stay December 6, 2013
Rated 5.0 out of 5.0 by Good stay Very convenient from the M4. I came by train - nothing to do with the hotel but £16 for two HOPPA BUS returns is a rip off. Next night was at the Crowne Plaza, LAX, Los Angeles. Cost of hotel transfers there - Nothing. That aside (and it's the same for all Heathrow hotels) M4Jct4 is a large well organized hotel. Nice bar - selection of food outlets and good breakfast. It is my heathrow hotel of choice. December 5, 2013
Rated 4.0 out of 5.0 by Super friendly and professional staff It was a short stay before an early flight out of Heathrow the next morning. The staff were all very friendly from the reception to the restaurant, particularly Jude at the restaurant. The food was good. Access to the airport is very convenient through the Hoppa service. Only better if the hotel itself provided a free shuttle service. Some of the common areas (carpets in the corridors to the rooms) were a bit run down. Overall I had a pleasant stay and will look into this hotel next time I have another early departure from Heathrow. December 5, 2013
Rated 4.0 out of 5.0 by A nights stay with parking The hotel is ideally situated for access from the M4 especially after a long drive from the West Country. The reception staff were most courteous and helpful and the room clean and comfortable; ideal all round. The car parking manager and his staff were very helpful. This was especially so when we returned to pick up the car after a long flight, in fact the manager could not have been more helpful on that occasion. The only fault was at the bar near the reception. The food was as lacklustre as the service. Pity! It knocked a star off the overall experience and a point from the staff and service We will definitely use this hotel again, but avoid the food. December 4, 2013
Rated 3.0 out of 5.0 by my stay at j4 m4 Fixtures in room were a bitty tatty and worn- need a French polisher going in and sorting it out , also need a few plug sockets that are heavily marked changing. Food was ok apart from skinny fries. Breakfast was good, no complaints. Not a bad holiday inn though, food is usually better than most.Staff always good here, quick check in. December 3, 2013
Rated 3.0 out of 5.0 by Hotel wi-fi Nice hotel, clean good facilities. Shower in hotel room needs improving though. But big bug bear is that they charge for their wi-fi!! Until this policy changes I won't be staying at this hotel again when so many others have moved forward with this policy. Holiday Inn.......please move into 21st century!! December 1, 2013
Rated 4.0 out of 5.0 by Very Good Close to the airport with a cheap hire car company (green motion - mixed reviews) located just outside the main foyer. The National Express 'Heathrow Hoppa' bus is just £8 return to terminal 1 with very few other stops. Comfortable room and good facilities at a very reasonable price (providing you shop around for a good rate), especially for a large hotel within just 5-10 min of the airport. November 30, 2013
Rated 5.0 out of 5.0 by Excellent hotel in an enviable location close to London Heathrow. Our holidays begin as soon as we check into the Holiday Inn and not just as we arrive at the terminal. That is why we choose to stay at the hotel at both the beginning and end of our journeys overseas. The staff are always welcoming and efficient and seem to enjoy looking after us. Meals are available from the many and varied restaurants in the hotel. This enables you to choose just what you want to eat and how much you want to spend. We always make sure we have enough time to enjoy the full breakfast at the hotel. The range and quality of food available is excellent and the service available from the chefs on duty has to be sampled to be fully appreciated. Make sure you allow yourself plenty of time to sample all the delights on offer before you go rushing off to catch the Hoppa bus to the Terminals. November 29, 2013
Rated 2.0 out of 5.0 by A HOTEL DECLINED My family and I have stayed at this Hotel long before it was known as the Holiday Inn and have continued to stay here everytime we have passed through Heathrow or the area due to its proximity to London, M4 and other attractions. Sadly, it hurts me to say it, but over recent years we have watched the gradual decline of this Hotel and it is nowhere near the level of its yesteryear predecessors and we will in future consider other accommodation options in this area. Room temperature over recent years has always been problematic, but this year the room temperature was set by the Devil himself and the controls refused steadfastedly to be adjusted to a more ageeable level and Front Desk confirmed that the temperature was set centrally (by a sadist). Obviously we had a very uncomfortable night. The evening buffet used to be excellent, with multiple choices from comfort foods, kids choices, to carvery joints to suit every taste and it used to be delicious. But that is no more. The current buffet offered one choice of soup (tomato), and played it culturally safe with one carvery meat of "Turkey" that had the texture of cardboard and was devoid of any taste (with the exception of an unpleasant and strange after-taste) which we pushed to one side. With limited salad offerings and a couple of main courses the only selection was "Do we eat here, or not?". Seriously, I have seen and enjoyed better in UK Motorway Service Stations. Clearly a strong cost cutting exercise has been implemented here and unfortunately there is no more fat or muscle to cut, its already down to the bone!! November 28, 2013
Rated 5.0 out of 5.0 by staff excellent service and attitude in all areas of the hotel November 27, 2013
Rated 5.0 out of 5.0 by my stay at m4 junction 4 holiday inn sipson road heathrow Firstly a great thankyou to the check in staff well done ,even though you were very busy you made me feel really valued as a customer ..Great hotel plus amazing a smoking room that is upto a great standard ..very comfortable bed ,great shower spotless and clean ..tried the oriental onsite eatery great sevice lovley food ..i really cannot fault this hotel ...just be aware that there are 3 holiday inns within a 2 mile radius please use a satnav i dint and ended up going round and round and round untill i found the right holiday inn ..But once i got there amazing lovley ...thankyou November 25, 2013
Rated 2.0 out of 5.0 by Bad night's sleep and poor service Arriving late at night and struggling with ski gear, no help offered to the room. No free wifi in public areas or room. Room stuffy and overheated, pillows v bad quality leading to poor sleep quality. No drinking water or mini bar in room, so nothing to drink when woke up dehydrated from heat in the room. November 25, 2013
Rated 5.0 out of 5.0 by Great place to stay I stopped at the M4 Junction4 for 2 nights, Staff very good service, Had a meal at Sanpans food was excellent and service also, very good experience. Many thanks, Richard November 25, 2013
Rated 5.0 out of 5.0 by Great location and helpful staff Great place to base out of when arriving at Heathrow and traveling to London. Staff was friendly and knowledgeable. Excellent breakfast choices. A first class fitness center. November 25, 2013
Rated 5.0 out of 5.0 by Excellent Stayed overnight for business. We had also a trip the following day. Very good hotel in every way, food was great both in the evening and breakfast, couldn't fault room in any way. All staff were very helpful and nice especially in restaurant. Only one point I would make if leaving a car and flying from airport, the coach service is £4 and a taxi is only £12 therefore if 2 or more are travelling I would recommend a taxi. November 22, 2013
Rated 5.0 out of 5.0 by Our favourite Heathrow hotel We have been coming to this hotel for a few years now and it feels like coming home each time. Super comfortable beds, clean and spacious rooms, and an excellent breakfast buffet. Our only criticism is that internet access should be provided free of charge. Please don't change anything else! November 19, 2013
Rated 1.0 out of 5.0 by A Mixed Bag Stay at a number of HI’s on M4 corridor and would consider this particular HI, the flagship of the M4. Usually an excellent experience so much so that we now have a corporate rate however this last trip was a real mixed bag. Inter-connecting room which resulted in a disturbed sleep the entire stay; room so cold it made the Antarctic seem like the Caribbean and a faulty remote control which meant no entertainment! On the positive side complaints were dealt with immediately, the staff are always friendly and the breakfast is simply superb. November 17, 2013
Rated 5.0 out of 5.0 by Whole Deal Although we were only there for one night all the staff from check in to bar to room to restaurant to check out were all on board all the time. November 17, 2013
Rated 4.0 out of 5.0 by Cannot fault the staff! I checked into my room and all looked fine. Perhaps a little dated, but nevertheless fine. I always stay at this hotel the night prior to travelling, so I know it fairly well! I looked about my room, and my attention was drawn to a spider that had been squashed on the ceiling! Obviously the cleaners had never noticed this, and it looked like it had been there for a few days. I complained, was given a new room, and a free drinks voucher! The staff service was excellent! After re-locating to the new room it too was marred by a cleanliness issue that I guess is out of people's hands! There was a huge red wine stain on the carpet next to the bed! ABout 2 feet long by perhaps 4 to 8 inches in width! The rooms are getting a little dated. (8th floor!) I went eat at Sampans, to find it closed, and that their menu was being served from the main restaurant! The atmosphere in the main restaurant does not match Sampan! A let down! This actually affected the enjoyment of my stay! I will return to the hotel of course, as I trust it. But on this stay, I have to say I was very disappointed! November 13, 2013
Rated 5.0 out of 5.0 by Overnite stop Staff were excellent. Both reception and bar/restaurant November 10, 2013
Rated 4.0 out of 5.0 by Overnight accommodation whilst in transit Have stayed here a couple of times and use IHG hotels quite often around the country. Only negative on this visit was that the Sampan Asian restaurant was closed due to a large coach party being accommodation; had asian food in main restaurant which lacked the usual atmosphere. However the staff within the restaurant were enthusiastic as always. November 10, 2013
Rated 1.0 out of 5.0 by Not a good experience The hotel is modern with a very high standard of finish downstairs. The room was worn looking, cracked paintwork, marked walls generally looking tired. A real let down considering the rates for the room. The bar meal was a complete joke. Our group had our main meals arrive over a 15 minute period not acceptable. Some were cold, some even completely wrong! One member of our table received a chicken dish when he clearly ordered Welsh rarebit, not even similar... Personally my experience was a complete let down. Would take a lot for me to return. November 9, 2013
Rated 5.0 out of 5.0 by Good base if flying from Heathrow Booked into this hotel as concerned about travel plans given the predicted gales! Was very glad we did as it took a lot of the strain out of a long journey to the US. Shuttle service is prompt and frequent, room was excellent, reception service was friendly - overall good value. Only niggle was the high charge for wifi use - surely this is not justified these days? Clearly many other guests thought so too given the receptionist's reaction when we commented on this! November 5, 2013
Rated 3.0 out of 5.0 by Not an average Holiday Inn! The room was nice and clean and the staff very attentive and quick. But - we found everything else somewhat expensive compared to other Holiday Inns we have stayed in. And having only an Asian restaurant was different. November 4, 2013
Rated 5.0 out of 5.0 by Just what you would want Excellent stay every time, excellent location and far enough from the airport. November 4, 2013
Rated 5.0 out of 5.0 by nice hotel everything fine. Toni at front desk very professional and helpful and courteous. October 28, 2013
Rated 3.0 out of 5.0 by Two Holiday Inns on Sipson... VERY CONFUSING Having two hotels at the airporet makes good sense except when both are on the same street name... One is on Sipson Way and the other is on Sipson Road. Needless to say I was dropped off at the wrong one. I was very surprised they did not honor the reservation and the rate. Instead I ended up walking about a mile and a half to the other one since I did not have correct change for the bus and the driver said it was only a short walk... WRONG. At the second Holiday Inn, the desk attendant did offer a free pint at the pub as a small consolation for my troubles. Pub was very slow in getting a meal .. not sure what the trouble was... others were getting food who ordered after me... finally went to the bar and asked for my order... My guest room (#973) had a leak in the ceiling. They offered to move me but it was not a big deal. Looked liked they repaired it while I was detained at the Pub for dinner. Unfortunately they only slowed it down and relocated it about six inches closer to the bathroom entrance. October 27, 2013
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