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Rated 4.2 out of 5 by 886 reviewers.
Rated 4.0 out of 5.0 Comfortable Room and services I had a great stay in this neat, quiet and friendly hotel with great ambience. July 25, 2015
Rated 5.0 out of 5.0 by Very comfortable bed and great service. The room and the facilities were very good but I mainly want to highlight the staff cortesy and kindness July 24, 2015
Rated 5.0 out of 5.0 by Quiet, comfortable, clean hotel I found the staff to be very courteous and friendly, going out of their way to be helpful. The room was comfortable, clean, and well-furnished. The convenient location near Heathrow made a perfect place for our London stay. July 23, 2015
Rated 5.0 out of 5.0 by enjoyable stay we planned a leisure weekend in London and dropping my Son to the airport at the end of our stay. From the moment we arrived, we were made to feel welcome by the staff, and nothing was too much trouble for them. The concierge staff were great, and booked tickets for us and advised the best way to complete the attractions which we wanted to visit. The hotel was well maintained, clean and modern looking, and good value for money. For me personally, I did not find the mattress to be very comfortable, however it would not stop me staying again. July 23, 2015
Rated 2.0 out of 5.0 by Unattentive staff. I ve raised previously the problem i ve encountered in this hotel trying to reach the front desk ,phone never answered or connection faulty and i ve been contacted by the manager who assured me there was a fault and its been fixed in that particular room. Last time i ve tried to reach reception because my minibar was blocked even though i ve given my credit card for any extras. Do the staff learn from past mistakes??NO. Again this time credit card given, minibar still blocked and connection faulty to front desk (room 663) but thanks God operator were helpful to unblock the minibar. I will attach picture of the apple offered by the hotel, its not the freshest you can find, needless to say i didnt touch it. July 22, 2015
Rated 4.0 out of 5.0 by Nice stay I stayed with my family only for a night but I found this hotel very confortable July 22, 2015
Rated 5.0 out of 5.0 by One Night Wonderful Stay We had to stay overnight for a connecting flight back to the US. The stay was wonderful! Staff were extremely accomodating and courteous. Accomodations were also great for the night. Expecially loved the proximity to Heathrow, which was extremely convenient!! Kuddos especially to our waiter at the in house Chinese restaurant; not only was the food great but the services was extraordinary!! A++!! July 21, 2015
Rated 4.0 out of 5.0 by Stay near heathrow Busy hotel, and had to wait a while to check in. However staff very friendly and gave extra ihg points for the delay. Clean room and good breakfast. July 21, 2015
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