Rated 3.9 out of 5 by 328
Rated 4.0 out of 5.0 by Peter137 A nights stay with parking
The hotel is ideally situated for access from the M4 especially after a long drive from the West Country. The reception staff were most courteous and helpful and the room clean and comfortable; ideal all round.
The car parking manager and his staff were very helpful. This was especially so when we returned to pick up the car after a long flight, in fact the manager could not have been more helpful on that occasion.
The only fault was at the bar near the reception. The food was as lacklustre as the service. Pity! It knocked a star off the overall experience and a point from the staff and service
We will definitely use this hotel again, but avoid the food.
December 4, 2013
Rated 3.0 out of 5.0 by george35 my stay at j4 m4
Fixtures in room were a bitty tatty and worn- need a French polisher going in and sorting it out , also need a few plug sockets that are heavily marked changing. Food was ok apart from skinny fries. Breakfast was good, no complaints. Not a bad holiday inn though, food is usually better than most.Staff always good here, quick check in.
December 3, 2013
Rated 3.0 out of 5.0 by 1Bob123456789 Hotel wi-fi
Nice hotel, clean good facilities. Shower in hotel room needs improving though.
But big bug bear is that they charge for their wi-fi!! Until this policy changes I won't be staying at this hotel again when so many others have moved forward with this policy.
Holiday Inn.......please move into 21st century!!
December 1, 2013
Rated 4.0 out of 5.0 by Pongid Very Good
Close to the airport with a cheap hire car company (green motion - mixed reviews) located just outside the main foyer. The National Express 'Heathrow Hoppa' bus is just £8 return to terminal 1 with very few other stops. Comfortable room and good facilities at a very reasonable price (providing you shop around for a good rate), especially for a large hotel within just 5-10 min of the airport.
November 30, 2013
Rated 5.0 out of 5.0 by KathyMac Excellent hotel in an enviable location close to London Heathrow.
Our holidays begin as soon as we check into the Holiday Inn and not just as we arrive at the terminal. That is why we choose to stay at the hotel at both the beginning and end of our journeys overseas. The staff are always welcoming and efficient and seem to enjoy looking after us. Meals are available from the many and varied restaurants in the hotel. This enables you to choose just what you want to eat and how much you want to spend. We always make sure we have enough time to enjoy the full breakfast at the hotel. The range and quality of food available is excellent and the service available from the chefs on duty has to be sampled to be fully appreciated. Make sure you allow yourself plenty of time to sample all the delights on offer before you go rushing off to catch the Hoppa bus to the Terminals.
November 29, 2013
Rated 2.0 out of 5.0 by JWC55 A HOTEL DECLINED
My family and I have stayed at this Hotel long before it was known as the Holiday Inn and have continued to stay here everytime we have passed through Heathrow or the area due to its proximity to London, M4 and other attractions.
Sadly, it hurts me to say it, but over recent years we have watched the gradual decline of this Hotel and it is nowhere near the level of its yesteryear predecessors and we will in future consider other accommodation options in this area.
Room temperature over recent years has always been problematic, but this year the room temperature was set by the Devil himself and the controls refused steadfastedly to be adjusted to a more ageeable level and Front Desk confirmed that the temperature was set centrally (by a sadist). Obviously we had a very uncomfortable night.
The evening buffet used to be excellent, with multiple choices from comfort foods, kids choices, to carvery joints to suit every taste and it used to be delicious. But that is no more.
The current buffet offered one choice of soup (tomato), and played it culturally safe with one carvery meat of "Turkey" that had the texture of cardboard and was devoid of any taste (with the exception of an unpleasant and strange after-taste) which we pushed to one side. With limited salad offerings and a couple of main courses the only selection was "Do we eat here, or not?". Seriously, I have seen and enjoyed better in UK Motorway Service Stations. Clearly a strong cost cutting exercise has been implemented here and unfortunately there is no more fat or muscle to cut, its already down to the bone!!
November 28, 2013
Rated 5.0 out of 5.0 by AndyT44 staff
excellent service and attitude in all areas of the hotel
November 27, 2013
Rated 5.0 out of 5.0 by paula1931 my stay at m4 junction 4 holiday inn sipson road heathrow
Firstly a great thankyou to the check in staff well done ,even though you were very busy you made me feel really valued as a customer ..Great hotel plus amazing a smoking room that is upto a great standard ..very comfortable bed ,great shower spotless and clean ..tried the oriental onsite eatery great sevice lovley food ..i really cannot fault this hotel ...just be aware that there are 3 holiday inns within a 2 mile radius ..so please use a satnav i dint and ended up going round and round and round untill i found the right holiday inn ..But once i got there amazing lovley ...thankyou
November 25, 2013
Rated 2.0 out of 5.0 by Christy70 Bad night's sleep and poor service
Arriving late at night and struggling with ski gear, no help offered to the room. No free wifi in public areas or room. Room stuffy and overheated, pillows v bad quality leading to poor sleep quality. No drinking water or mini bar in room, so nothing to drink when woke up dehydrated from heat in the room.
November 25, 2013
Rated 5.0 out of 5.0 by ALI1066 Great place to stay
I stopped at the M4 Junction4 for 2 nights, Staff very good service, Had a meal at Sanpans food was excellent and service also, very good experience.
November 25, 2013
Rated 5.0 out of 5.0 by DrJohn Great location and helpful staff
Great place to base out of when arriving at Heathrow and traveling to London. Staff was friendly and knowledgeable. Excellent breakfast choices. A first class fitness center.
November 25, 2013
Rated 5.0 out of 5.0 by Steve83 Excellent
Stayed overnight for business. We had also a trip the following day. Very good hotel in every way, food was great both in the evening and breakfast, couldn't fault room in any way. All staff were very helpful and nice especially in restaurant. Only one point I would make if leaving a car and flying from airport, the coach service is £4 and a taxi is only £12 therefore if 2 or more are travelling I would recommend a taxi.
November 22, 2013
Rated 5.0 out of 5.0 by Barnaby2you Our favourite Heathrow hotel
We have been coming to this hotel for a few years now and it feels like coming home each time. Super comfortable beds, clean and spacious rooms, and an excellent breakfast buffet. Our only criticism is that internet access should be provided free of charge. Please don't change anything else!
November 19, 2013
Rated 1.0 out of 5.0 by HeyJudes A Mixed Bag
Stay at a number of HI’s on M4 corridor and would consider this particular HI, the flagship of the M4. Usually an excellent experience so much so that we now have a corporate rate however this last trip was a real mixed bag. Inter-connecting room which resulted in a disturbed sleep the entire stay; room so cold it made the Antarctic seem like the Caribbean and a faulty remote control which meant no entertainment! On the positive side complaints were dealt with immediately, the staff are always friendly and the breakfast is simply superb.
November 17, 2013
Rated 5.0 out of 5.0 by Sualan Whole Deal
Although we were only there for one night all the staff from check in to bar to room to restaurant to check out were all on board all the time.
November 17, 2013
Rated 4.0 out of 5.0 by DiMegaia Cannot fault the staff!
I checked into my room and all looked fine. Perhaps a little dated, but nevertheless fine. I always stay at this hotel the night prior to travelling, so I know it fairly well!
I looked about my room, and my attention was drawn to a spider that had been squashed on the ceiling! Obviously the cleaners had never noticed this, and it looked like it had been there for a few days.
I complained, was given a new room, and a free drinks voucher! The staff service was excellent!
After re-locating to the new room it too was marred by a cleanliness issue that I guess is out of people's hands! There was a huge red wine stain on the carpet next to the bed! ABout 2 feet long by perhaps 4 to 8 inches in width!
The rooms are getting a little dated. (8th floor!)
I went eat at Sampans, to find it closed, and that their menu was being served from the main restaurant! The atmosphere in the main restaurant does not match Sampan! A let down! This actually affected the enjoyment of my stay!
I will return to the hotel of course, as I trust it. But on this stay, I have to say I was very disappointed!
November 13, 2013
Rated 5.0 out of 5.0 by Brownie07 Overnite stop
Staff were excellent. Both reception and bar/restaurant
November 10, 2013
Rated 4.0 out of 5.0 by barney2277 Overnight accommodation whilst in transit
Have stayed here a couple of times and use IHG hotels quite often around the country. Only negative on this visit was that the Sampan Asian restaurant was closed due to a large coach party being accommodation; had asian food in main restaurant which lacked the usual atmosphere. However the staff within the restaurant were enthusiastic as always.
November 10, 2013
Rated 1.0 out of 5.0 by Voodooman Not a good experience
The hotel is modern with a very high standard of finish downstairs.
The room was worn looking, cracked paintwork, marked walls generally looking tired. A real let down considering the rates for the room.
The bar meal was a complete joke. Our group had our main meals arrive over a 15 minute period not acceptable. Some were cold, some even completely wrong! One member of our table received a chicken dish when he clearly ordered Welsh rarebit, not even similar...
Personally my experience was a complete let down. Would take a lot for me to return.
November 9, 2013
Rated 5.0 out of 5.0 by AlisonB Good base if flying from Heathrow
Booked into this hotel as concerned about travel plans given the predicted gales! Was very glad we did as it took a lot of the strain out of a long journey to the US. Shuttle service is prompt and frequent, room was excellent, reception service was friendly - overall good value. Only niggle was the high charge for wifi use - surely this is not justified these days? Clearly many other guests thought so too given the receptionist's reaction when we commented on this!
November 5, 2013
Rated 3.0 out of 5.0 by Hockey2 Not an average Holiday Inn!
The room was nice and clean and the staff very attentive and quick. But - we found everything else somewhat expensive compared to other Holiday Inns we have stayed in. And having only an Asian restaurant was different.
November 4, 2013
Rated 5.0 out of 5.0 by paul147 Just what you would want
Excellent stay every time, excellent location and far enough from the airport.
November 4, 2013
Rated 5.0 out of 5.0 by tony0 nice hotel
Toni at front desk very professional and helpful and courteous.
October 28, 2013
Rated 3.0 out of 5.0 by SEMichiganMike Two Holiday Inns on Sipson... VERY CONFUSING
Having two hotels at the airporet makes good sense except when both are on the same street name... One is on Sipson Way and the other is on Sipson Road. Needless to say I was dropped off at the wrong one. I was very surprised they did not honor the reservation and the rate. Instead I ended up walking about a mile and a half to the other one since I did not have correct change for the bus and the driver said it was only a short walk... WRONG. At the second Holiday Inn, the desk attendant did offer a free pint at the pub as a small consolation for my troubles.
Pub was very slow in getting a meal .. not sure what the trouble was... others were getting food who ordered after me... finally went to the bar and asked for my order...
My guest room (#973) had a leak in the ceiling. They offered to move me but it was not a big deal. Looked liked they repaired it while I was detained at the Pub for dinner. Unfortunately they only slowed it down and relocated it about six inches closer to the bathroom entrance.
October 27, 2013
Rated 5.0 out of 5.0 by wendy1230 Very nice Hotel
Enjoyed our stay here .The room was clean ,comfortable & great value for money .Room service was fast & the food delicious .Will certainly stay here again when visiting London.
October 26, 2013
Rated 4.0 out of 5.0 by Winnie43 Good hotel with good service
I stayed one night at this hotel before flying out from Heathrow which made it quick and convenient. Left my car there also included in the price.
Accommodation was good, only slight downside is that there was a smell of damp in the room but as I had left early in the morning I didn't get the opportunity to feed this back.
I ate at the bar and the food and service was good. The reception staff were very helpful and again on my return to collect my car.
Would use the hotel again if flying from Heathrow.
October 23, 2013
Rated 5.0 out of 5.0 by SteviAe Easy to find from the M4
Great place to stay on the night before going to the airport. The bed was very comfortable and we were able to get a good night's sleep before our early start. Excellent choice of food though you need to eat at the hotel as there is little else around. Only a short drive to Heathrow's Long Stay Parking which was included in the price of our one night's stay. The price was very competitive.
October 22, 2013
Rated 4.0 out of 5.0 by Rog217 poor bathroom serviceability Room 303
As noted on key card and informed on leaving to reception...
1) The basin plug leaked water into the drain so that it was necessary to leave the tap 'running' in order to maintain the water level in the basin.
2) The bath plug was in effective. It didn't matter which way the plug control was turned, - the bath would not hold water, so much so that bathing was abandoned.
October 22, 2013
Rated 4.0 out of 5.0 by Forshawj Very good hotel
The hotel is very good overall. The staff - Ahmed, Zam, Carol, Josie and Ana make me feel very welcome and home from home (as best as working away can).
The rooms are abit tired but no wonder being so busy - although looking forward to the planned refurb.
October 20, 2013
Rated 5.0 out of 5.0 by Paty21 Confortable bed and great service
More variety in the restaurant menú for the Buffet, in the case of breakfast is good.
October 20, 2013