Rated 5.0 out of 5.0 by DENNIS1 ROOM VERY COMFORTABLE WITH ALL EXTRAS REQUIRED
THE ROOM WAS VERY SPACIOUS, CHECKIN WAS SEEMLESS AND VERY QUICK ALL MY DETAILS WERE TO HAND BY THEM FROM MY PRIOR RESERVATION.
BREAKFAST WAS ALSO VERY WELL PRESENTED AND TASTY.
December 13, 2012
Rated 5.0 out of 5.0 by Knotty A smile works wonders
Tanya is potentially one of the nicest meeters and greeters the Holiday Inn has ever had. She provides such a warm and friendly welcome and is a credit to IHG.
December 13, 2012
Rated 4.0 out of 5.0 by HolidayExpert Pit Stop for Early Flight
Hotel was very satisfactory, large room with plenty of space for the price. Comfortable and Quiet. My stay was not much more than a nap but it worked for me, use the shuttle to/from airport, very convenient.
December 11, 2012
Rated 5.0 out of 5.0 by PeterVS Just what we needed
Following a trying time on our plane, the experience at M4J4 Hol Inn and the nice breakfast the following morning was just what we needed to bring us back down to earth.
December 9, 2012
Rated 5.0 out of 5.0 by dozydai Nice park and stay hotel
Stayed at the hotel pre flight at the beginning of December. Booked on line quite easity, Hotel is easy to find just off the motorway,reception staff were very nice,check in painless, the room was very nice for the price we paid and big enough for a one night stay. We did not eat at the hotel but ate at the plough pub next door. Had a drink and thought the prices were a bit on the expensive side,We used the park and go deal,and we parked the car more or less outside reception,and it did not move for the four days till we returned. We used the HOPPA bus to the terminal, it starts about 0400 till about midnight,stops right outside the reception of the hotel ,and takes about 20/30 minutes tops. Price is £7 return which I feel is reasonable.
In conclusion, a nice hotel for a stop over and I feel we will use it again should the need arise, which I am sure it will
December 9, 2012
Rated 4.0 out of 5.0 by MFhau Overnight to catch a plane
Great place to stay when meeting an early flight.
Great pub and and good food
December 7, 2012
Rated 1.0 out of 5.0 by Sacha Clean and quiet room.
Always an enjoyable stay at the Holiday Inn M4 J4. The staff are always helpful and their appearance and bearing are always of a high standard. I only have one observation, (NOT A COMPLAINT). I would prefer to have soft feather pillows otherwise NO further observations!!
December 5, 2012
Rated 2.0 out of 5.0 by CliveT Not a good experience
This Hotel does not recognize Priority Club levels. I am a Platinum Ambassador and I was not recognized when I entered the hotel other than to offer me a chocolate bar for being a Priority Club "member". When I asked about our benefits as an Ambassador Platinum, for example an upgrade or water etc., I was told that the hotel does not recognize any levels of Priority Club or Ambassadors!
The beds are not good. If you turn over the chances are your partner will be bounced out the other side of the bed! The wi-fi cost is exorbitant...go to MacDonald s...its free!
I will be hard pushed to go there again.
December 4, 2012
Rated 4.0 out of 5.0 by Dufferman Long Haul and off to bed
As a frequent business traveller I am well accquainted with airport hotels.
After a 9hr flight form the USA I turned up tired and hungry at this hotel at 10.00am in the morning. The wonderful Reception Team Leader pulled out all the stops to enable myself and my partner to check in as early as possible in order to get some well needed sleep.
What a welcome change from some other airport hotels!
December 4, 2012
Rated 4.0 out of 5.0 by MSP05 Four night stay.
My overall experience during the four nights was good, considering that there was a problem with the heating system upon check-in. The building maintenance man Phil was very attentive to the situation, and offered a remedy in short order. Room service was very good, as was the quality of food ordered. In the bar each morning, Valerie provided very good coffee service, as well as pleasant conversation. The shuttles to, and from Heathrow ran like clockwork, no problems. I was not recognized as a Priority Club member, but would not hesitate to stay again.
November 28, 2012
Rated 3.0 out of 5.0 by Jmf123 Could do better
We stayed in 2 rooms at the beginning of November 2012, one was a family room, when we checked in we were told the room was ready for us, but when we went to the room the child bed was not made up, we left our baggage & went out for half an hour, when we got back the small bed was made up, this should have been done before we were allowed in the room. There was a cupboard for a fridge but there was no fridge in it.
The other room was a smoking room but the ventilation was not working, although we are smokers we do not like the room filled with smoke. Although we spoke to reception on 2 separate occasions we did not even receive a call from anyone apologizing or a visit from an engineer. The fridge in the smoking room was also not working. When we mentioned this to reception on departure & mentioned the problems we had the receptionist did not even apologize. Saying that the beds were comfortable & the hotel was clean, but these small problems really need to be sorted.
We have stayed in Holiday Inns around the world & have never encountered any problems with them before.
November 27, 2012
Rated 5.0 out of 5.0 by jixantony Best hotel for family stay
We stayed with two 8 years old children for about a week. The stay was pleasant. Kids liked the food and the ambience. Front desk staffs were courteous and helpful.
The staff near customer service desk was irritated whenever we approached him for help about bus services, etc. Also the staff in the front desk of the restaurant was very rigid. Not even a single time she smiled at us. All those six days this was the case. But these are little issues one can forget because of the pleasant nature of the hotel and other staffs
We had a little issue with the safty locker but this was resolved in minutes and engineer came to fix deserves a special mention.
We would strongly recommend this hotel for any family.
November 25, 2012
Rated 3.0 out of 5.0 by CTeyssier The lobby and common spaces are renovated, but not the rooms
The 700 rooms are fairly old and in need of being refreshed.
Also, be prepared to pay a lot for anything extra (5 pounds for an hour of internet access, 12 pounds per day for parking, 10 pounds for breakfast)
The space outside of the main entrance that you would expect to use for drop of and check in is actually used by a rental car company for their cars. So you have to go park and haul your luggage.
November 22, 2012
Rated 5.0 out of 5.0 by Ecuagl Great service - check in and restaurant , Great overall
Rebecca in Reception was outstanding - very friendly and personalised. We had a little chat and cracked some jokes. I even got a chocolate since she reminded me that I was a Priority Club member! I had a very pleasant and welcoming experience so I went in a good mood to my room. Everything was clean and in working order. Very comfortable bed.
At Sampan's restaurant I had a similar experience. June was very pleasant and nothing was too much trouble. I met a friend and we wanted a shared platter but also prawns so he changed one of the items for what we wanted. No problems.
Great place to stay for business or if you want to take a flight from Heathrow. Will stay again in December.
November 22, 2012
Rated 4.0 out of 5.0 by Tillystripes2 Comfortable and clean room
The room was clean and comfortable. The price of a cup of coffee
was enough to put anyone off thinking of a meal.
Wifi was very expensive, the only hotel chain where I have not
had free wifi.
As a priority member maybe it should at least be cheaper.
November 21, 2012
Rated 2.0 out of 5.0 by Julia5 Unusually poor
I stay at this hotel regularly, and it is usually very good, but this time was rather disappointing. The service in the Chinese restaurant was awful, and I had to regularly get up to find a waiter and ask where parts of our meal had got to! eg. sauces, certain missing dishes, drinks etc. In fairness we were given a discount, but overall not a great experience.
On top of this, the air conditioning in the room was broken, so as the windows couldn't be opened, we nearly expired in our sleep. I'm sure it would have been addressed if we'd reported it, but we only realised at 2am when when woke up boiling hot, and at that point you don't want to start moving rooms or getting engineers in!
November 21, 2012
Rated 5.0 out of 5.0 by ciderfox Great Location and Service
We stayed one night before our flight on 2nd November. The hotel was easy to find and located perfectly for Heathrow and a really nice local pub close by. We had arranged 11 days parking with the chauffeur service and this was excellent. Parking was easy at the hotel and our chauffeur drove our car to drop us off before parking it. We were then met by the chauffeur right on time and he simply handed over our keys enabling us to drive home immediately. All in all the arrangements and hotel were excellent.
November 20, 2012
Rated 3.0 out of 5.0 by traveling Heathrow M4
Considering the size of the hotel and the classy dress of the staff, I expected a bit more. Check-in took at least 10 minutes, a long time in my opinion, considering I'm a Priority member and all of my data is already in the system. Check-out, another 10 minutes at least... I asked to have my company address and name added to bill. After 5 minutes the address remained unchanged.
Dinner at the Rotisserie restaurant was a bit unpleasant. Steak was anything but tender, steak knife was offered just before my last bite (I'm a slow eater), and the salad dressing was spooned out of a bowl with an already formed thick film on the top.
On the other hand, they had cold Boddingtons on tap.
November 20, 2012
Rated 4.0 out of 5.0 by YoungMario Good Choice for an Airport Hotel
The Hotel is located very close to LHR airport, which makes it a good choice if you are traveling from or to the airport. The hotel itself was very busy during my three days stay, a lot of airline crews were here (they even have their own check in desk).
I was a little bit disappointed that I was not welcomed as a platinum member - while in other HIs you usually get a drink at the bar, a bottle of water or fruits in your room or often even a room upgrade, here there was nothing - although my PC member ship was even printed on the registration letter I had to sign.
The room itself was ok, enough for a three days stay, but not very cozy. I really liked the health club, which was equipped very well, and the breakfast (both the food and the service was excellent).
November 20, 2012
Rated 4.0 out of 5.0 by Daizmond Good Airport Hotel
Good location, good services, clean and has all u need. Good Bar and restaurant. Lots of airline crew here, so must be ok.
November 19, 2012
Rated 1.0 out of 5.0 by Nicco29 Uncomfortable bed, poor service
Paid way too much for a not very comfortable room. We had a double bed with a single pull out couch, they forgot to put any pillows on the single bed and gave us the tiniest blankets. They only gave us enough towels for 2 people when there was 3 of us. If you want to use the internet you have to pay for it, we were in the UK for 2 weeks staying in a different place almost every night and that was the only place that we had to pay to use the internet. The hotel restaurant was awful! We went there for dinner and the service was terrible, the cups and silverware were dirty and the servers really didnt want to be there. Then they added a service charge anyway! I will never stay at this hotel again! Incredibly overpriced!
November 19, 2012
Rated 4.0 out of 5.0 by David1 Good Value with Airport Parking
Very good service all round. Bar snacks very good with attentive bar attendant.
November 17, 2012
Rated 3.0 out of 5.0 by Yjackets Too many additional costs that are not in the room price
The hotel is nice and the room was nice. However, to get from the airport to the hotel you have to take a shuttle bus that only runs every half -hour, costs 4.5£ and only accepts cash. In the USA, a hotel labeled as an airport hotel typically has a courtesy shuttle with less than a 30 minute cycle.
Once you get to the hotel, the Internet service is very expensive and very slow. Minimum charge is 5£ for 1 hour, 10£ for 4 hours, and 18£ for 24 hours. At those prices it should be high-speed and high-bandwidth. Downloading any web page with photos, or e-mails with any size able attachment was painfully slow, like go brush your teeth and come back slow.
A lasagne dinner (includes 2pcs of bread & a small salad) with 1 glass of a middle-of-the-road Chilean red wine was 23£. The food was good, but at that price it should be great.
November 16, 2012
Rated 5.0 out of 5.0 by Wills3girls Awesome hotel
We used the hotel for an overnight stay before flying to Canada on 26.10.12. The hotel is busy, however, staff made the check in process smooth and easy. The room was of a very high standard - clean, tidy and comfortable. Would definitely use again.
November 15, 2012
Rated 5.0 out of 5.0 by btalont Good value and conveinient
Enjoyed they stay to be close to the airport the next morning. Nice hotel and good value in typically expensive London. I highly recommend it.
November 14, 2012
Rated 5.0 out of 5.0 by eva76 spacious room confortable beds and very good service
this wa a very good hotel,clean and all the staff very polite and ready to help thou our bed was not ready on a late arrival we still had a great experience and definetly will use it again
November 7, 2012
Rated 5.0 out of 5.0 by David101 Good Value, and Easy.
Stayed the night before a long flight, then left the car for the duration.
The shuttle bus to the airport should be booked from reception the night before and was a little expensive at £4.50 return, but freindly and efficient.
Breakfast was not included in the package, and if so, should be booked with reception the night before. Lovely breakfast!
November 6, 2012
Rated 5.0 out of 5.0 by susie0707 comfortable room all amenities
Excellent value speedy link to Heathrow in the morning- car was safely parked for the duration-easy transfer from Heathrow back to hotel a week later- easy drive home- would definately do the same again - well recommended *****
October 29, 2012
Rated 3.0 out of 5.0 by Wkspraggi Close to Heathrow
The check-in/check-out staff were awesome. The meal was over priced, and lacked attention. The little gentleman doing Concierge was RUDE, not helpful, very aggrevating, and enough to make you not want to come back, but the hotel was close and had everything you needed when waiting to catch a flight out of Heathrow.
October 28, 2012
Rated 5.0 out of 5.0 by Knotty Wonderful Laura
Laura works on the front desk and is by far and above one of the nicest people you're ever likely to meet. She's genuinely welcoming and friendly, and what's more, pays close attention to looking after you professionally as you check in. If the world was full of people like her, what a wonderful world it would be!
October 26, 2012