Rated 3.9 out of 5 by 322
Rated 2.0 out of 5.0 by Reina internet did not work even paid extra
The hotel was okay, average holiday inn.
not too far away from heathrow airport, but no free shuttile buses, takes 4 pounds for shuttle bus and 18 pounds if you go by taxi to terminal 4.
there is one thing i was not happy, in fact I was mad
The internet is free for platinum members, I even paid 12.95 pounds extra for premium because i want to have better speed and quality internet.
However, at around 11pm I couldnt connect to the internet anymore, I kept ringing the front desk but no one answered.
I kept ringing once in a while, until about 5th time at 00:30 after midnight, finally someone answered my call.
the receptionist told me he had no idea why it happened but he would ring the internet provider and ring me back.
I waited until 1:45am, the internet never worked again and no one call me back.
I am very unhappy because
1. internet didnt work even if I paid 12.95 extra
2. reception/front desk was not available for more than 1 hour
3. front desk did not call me back as promised
4. they cant get the problem fixed, when I stayed at Hilton, the internet provider called me directly and solve the problem right away
5. next day when I checked out, I was still charged for the internet, no one mentioned about it, no apology received
July 19, 2013
Rated 5.0 out of 5.0 by MorrisMan1956 One very tiny niggle
We stayed at Holiday Inn Heathrow to meet friends flying in from Japan, knowing their arrival date was able to book early and get a very competitive room rate. Not having stayed at this Hotel before feared that it might be one of those airport hotels that cater for the one night and drop the service - but no this is a very nice modern efficient hotel. We ate in their restaurant - very good and our Japanese friends particularly like the breakfast selection.
Now the niggle, fingerprints around door edges, especially the toilet/bathroom door. Most (especially UK) hotels I visit I see the same - finger marks round the door handle and on the door edge. I have given up asking for these to be cleaned off and resort to doing it myself with tissues and a drop of shower gell, I do not think the cleaners see the marks - I hope that it has not become too much of a preoccupation with me (!). I did mention it to Holiday Inn reception and that said the message would be passed on.
July 18, 2013
Rated 4.0 out of 5.0 by Henleybabe13 Great hotel & staff
This is a great hotel with very helpful staff. It is extremely convenient for Heathrow, and we have now used it on at least 5-6 occasions.
July 16, 2013
Rated 4.0 out of 5.0 by Stephen72 Functional and friendly
I stay at this particular Holiday Inn several times a month and is among the better airport hotels I've stayed in.
July 15, 2013
Rated 5.0 out of 5.0 by DJMA wonderful value
Parked car easily, checked in, comfortable pleasant room, large bed, fresh towels, superior bathroom, useful sitting area - all we needed before flying the next day. Reception staff helpful too.
July 11, 2013
Rated 4.0 out of 5.0 by lolj NICE STAFF, NOISY ROOM, GOOD BREAKFAST
Staff very helpful and polite.
Booked late and got a disabled room that was very spacious but quite noisy as the fans were right outside the window and sound proofing of the window quite poor.
Breakfast used very good ingredients but typically English the hot drinks ie tea and coffe was poor quality and presentation.
All other aspects worked well and would probably stay again but wish they would improve the items mentioned above.
July 10, 2013
Rated 3.0 out of 5.0 by Doly Disgusting filthy bed
I checked into the Holiday inn M4J4 on Sunday night at around midnight, very tired after travelling all day. I was given room 161 what a poor state the room was in, neither bedside lights were working, there was a dirty sock at the foot of the bed and the matteress was so badly stained with blood it was well visible through the sheets. A total disgusting room all in all. And they call this 4 STAR.
July 10, 2013
Rated 5.0 out of 5.0 by Segs Best couple of nights we've had so far this year at the hotel
We will always stay at the M4J4 Holiday inn, as so far they have delivered excellent service everytime. We always look forward to our next trip to chillax at this location.
Well done to all the staff. Keep up the good work.
July 10, 2013
Rated 3.0 out of 5.0 by Markinsalisbury Heathrow run of the mill
The only reason I chose this was the price was OK, the location was good for my flight the next day, and I am a PC member. The room was very tired, and for an executive floor it was uninspiring. I was also not acknowledged as a PC member.
July 9, 2013
Rated 4.0 out of 5.0 by AKC6 Great service and very comfortable
I found the hotel to be very comfortable. From the outside it looks a bit old but the lobby and eating areas are very fresh and clean. I only stayed a few nights and found it to be very relaxing and easy to access. It is located conveniently next to M4 and provides a simple route into London or if going outward then into other tourist spots like Windsor and beyond.
There is good selection for breakfast with friendly and helpful staff. The hotel has two restaurants and there are others dining options outside who also deliver to the hotel. So overall, dining is not a problem either in or out of the hotel!
The one negative point for me was that there was no free wi-fi access even in lobby or dining areas.
The rooms were clean and comfortable for a family.
July 9, 2013
Rated 5.0 out of 5.0 by blacknanny1 family visit on their return from Dubai for the summer
Used this hotel after picking up my daughter and 2 grandchildren from Heathrow terminal 5 travelling from Dubai, for the summer .I had requested family room with a bath. request granted. Room was excellent plenty of room and very clean.lots of Lovely white towells, bedding fresh and very clean.,plenty of coffee tea and milk for refreshments.Evening meal quite extensive depending on choice but could be expensive. Chef offered to make me fruit cocktail without me asking for it , I only mentioned that I was not allowed cakes gateau's etc. excellent buffet breakfasts which was included in our price. Also kids ate free.
I hope to return if there is availability at the end of August when my family return to Dubai.
July 8, 2013
Rated 4.0 out of 5.0 by postie14 nice hotel but very hot room
I booked two rooms, 868 was fine, but 862 the room temp was 28deg, and the air con wouldn't make it cooler. thre was some sort of portable air cooling fan. so we put that on all night. It was neally 10 pm and we were tired. The next morning i heard an air crew lady in the corrider saying that they hadn't got the rooms with broken air con, so they knew. When we checked out i told the man behind the desk,and without any sympathey he said we have trouble on that floor, why didn't you report it to the desk ? like it was my fault. that i expected a room that worked properly, and we were tired and didn't want to complain at that time of night.
July 7, 2013
Rated 4.0 out of 5.0 by DPKO Amazing night staff
We arrived very late, and were very tired. Our requested room had been given away as the type was needed. As a result, we were given a room with one less bed - we needed two. The person who made this error was a person in training. The night manager noticed the error and immediately upgraded us to the executive floor. As a Priority Club member, I asked what the benefits were at this location. They weren't very good, but the night manager added a free breakfast, an added apology for the room mix up. When we finally got settled in, the room was incredibly hot, 28.5 C. I called the front desk to find out that the AC was broken on the entire floor. The night manager again got on the line and offered us another room. By this time is was after 1am and we declined. He sent us a portable fan instead. When we checked out the next morning after a wonderful English-sylte buffet breakfast, there was a note on our file eliminating our parking fee because of the AC issue. We never asked for these benefits and were very pleasantly surprised by the care and service of the night staff.
Yes, there were a few problems, but everything was taken care of (or at leasted offered to be taken care of). The night manager and concierge were fantastic in making our stay confortable.
July 6, 2013
Rated 4.0 out of 5.0 by Dink46 Mr. Hames
Overall we had a very good stay the night before our departure. The hotel was very clean and the beds were comfortable. The only negative is that you have to pay for breakfast...something that is free to patrons in the United States!!!
July 5, 2013
Rated 2.0 out of 5.0 by Sjmarts Smoking policy ridiculous!
We booked a nonsmoking family room at this hotel for one night. Unlike most hotels across the world, this hotel still allows smoking AND and does NOT separate the smoking from nonsmoking rooms. Upon entering our " nonsmoking family room" we choked with the odor of cigarette smoke. We immediately went to reception to be told that it is a nonsmoking room next door and with a connecting door to a smoking room. We were initially told there were no more family rooms but then she said there was one across the hall from this one. This was after they offered to have an air purifier sent to the first room to run for 30 minutes. I'm not sure what good that would do as the person in the next room smoked constantly. We did get the 2nd room which was better, but still smelled smoke in the halls and under the door. So, if you would like for yourself and your young children to get sick from second hand smoke, then by all means, book a nonsmoking family room at this hotel! Otherwise, this would have been an amazing hotel. The restaurant/bar was great food and staff.
July 4, 2013
Rated 4.0 out of 5.0 by DandP Comfortable bed
Stayed for 1 night before catching flight following day. Parking included for 14 days, Breakfast very good at a reasonable price. Easy transfer to airport on Hoppa bus, not too busy.
July 1, 2013
Rated 5.0 out of 5.0 by SandyHSE Excellent Staff and Very Good Value
Cannot fault any staff member that we dealt with, in fact I feel the need to give them all a pat on the back.
Accommodation was good, and the food was of a high standard.
Will definitely stay here again. The Staff put this hotel at the top of my league
July 1, 2013
Rated 5.0 out of 5.0 by SarJel Great night's sleep on return from U.S.
The room was comfortable and I got a good night's sleep before my return journey. Breakfast was excellent. The hotel took care of my car and delivered it to a nearby parking space. This all made for a great end to my two week holiday. Many thanks!
June 28, 2013
Rated 5.0 out of 5.0 by Wedgwood Good value for money
For London this was good value and the public areas were very pleasant. Food was good. I left four articles in a drawer and after I rang, they posted them very quickly - full marks for that.
June 28, 2013
Rated 2.0 out of 5.0 by matthewinwales Holiday Inn Heathrow M4
Not a good start, no priority club check in, no pre prepared check in pack, allocated a smoking room without being asked or advised. Wasted time changing rooms, no alarm call for early flight. Not a very good impression. Rooms looking tired. Not the best Holiday Inn i have stayed at. Registration staff need more training.
June 28, 2013
Rated 1.0 out of 5.0 by gazzarr Close This hotel
i have stayed at many hotels and this is by far the worst.
Staff more interested in flight staff and no recognition to a priority club member. Wifi extra.
June 26, 2013
Rated 4.0 out of 5.0 by Jyde The customer service was very good.
Nice experience for a good holiday and closeness to the airport.
June 17, 2013
Rated 5.0 out of 5.0 by DanLDN89 Very good value with good comfort and service
Stayed here twice on business due to work. Familiar with the IHG group including HI due to Priority Club (due to work didn't earn points on this stay) and are one of my favourite groups.
Arrived both times via the Hotel Hoppa from Terminal 3 - it is not Holiday Inns fault but National Express showed the wrong bus stop at T3 - it showed 11,12,13 instead it was stop 16 which meant I missed the bus which was annoying. Again nothing to do with Holiday Inn. The buses run every 20-30 mins depending on terminal and are £4 each way or £7 return which is not the cheapest but to be honest if you don't have a car there are no other ways to get to the hotel!
On arrival the staff both times were very friendly. The lobby is spacious, light, stylish and looks recently refurbished. The check in was quick and easy.
First stay I was in the standard room which was very modern, looked recently renovated and clean. There was everything I could ask for such as ensuite bathroom (small but functional and modern) desk, flat screen TV, telephone, iron and ironing board, wardrobe, mini fridge (empty so could put my own drinks in there - although this was the only part of the room which wasn't the cleanest) Bed was king size and very comfortable. Lighting was flexible and room was well lit. Room was very large and there were 2 arm chairs and a table.
Second time was an Executive room on one of the executive floors. This room was very modern and stylish featuring wooden shutters and a bed that went in a coloured alcove which made it very inviting! Similar to other UK Holiday Inn Executive Rooms I've stayed in. Room features were same as standard aswell as bathrobe, enhanced toiletries, free water and chocolate, stocked mini bar, magazines in the room.
I have heard on other reviews different floors are slightly different with level of renovation but all are similar.
Tried the lounge restaurant first stay, staff were helpful and friendly in describing the choices. Food was good value. Room service on second stay was good value and was good portions and good quality. Of course the prices for both will be more as its a hotel but factoring in this and the quality it is fairly good value.
The hotel has a gym, 2 restaurants I did not try (Rotisserie and Sampans Oriental) and a large bar. It has a Callaghans Irish bar which seemed quite lively (it was a weekend!!) and an Academy business centre.
Taxis to the airport are pricey from the taxis they use so Hotel Hoppa is the best bet if you are watching your pennies but the taxis were clean and were prompt and efficient.
All in all this is a very solid choice for travellers looking for comfortable, clean accommodation with good services and facilities with good value for money. It's not a luxury 5 star hotel but its great value for those who want more than a budget but don't want to spend a fortune for 1 night stay at the airport!
This hotel will definitely be at the top of my list when staying at Heathrow for comfort and value!
June 15, 2013
Rated 2.0 out of 5.0 by DJBRI One of the worst Holiday Inns I have stayed at
Everybody on the front desk seemed to be on training, the hotel looks tired inside, the restaurant seemed to be a bit grotty and my room's air conditioning didn't work well, certainly not good enough for a moderately warm (20C) day.
June 9, 2013
Rated 5.0 out of 5.0 by Angelofthenorth Full marks
Having stayed at numerous IHG properties as well as various competitors, this was the first time I had used a "Park & Fly" facility.
I was a little apprehensive about doing so, but all fears turned out to be totally unfounded.
From check in to check out some 18 days later, everything was handled very professionally, including the leaving of car keys to collection of the car. A special mention for the cheery lady on breakfast duty in the restaurant.
I could not have asked for more and would certainly recommend this hotel to all.
June 5, 2013
Rated 2.0 out of 5.0 by Malcndaz Dont go if you need to relas before a long ealry flight!!
We are Platinum Elite Ambassadors and have not used this hotel before. We arrived to a warm check-in and was upgraded. However on our profile we have requested that we have an high floor and a quiet room. We were allocated room 103, the lowest floor and an interconnecting room. The room did not look like an Executive room, the state of repair very poor, especially in the bathroom. Two lights were not working and the A/C was not working properly, 21' all the time. A family checked in to the adjacent room at about 5pm. The noise was horrific, children allowed to scream and jump all over the furniture. This lasted for two hours and then they left for dinner, on their return the same thing happened. We called to the Duty Manager, but reception said they were with someone and asked what the problem was. We explained and was told that - They are paying the same price as you!!. A good case of excellent customer service. The duty Manager never turned up and the family were still noisy. We had a wake up call for 4am and only managed to get 4 hours sleep. Not a relaxing night as promised by Holiday Inn! I explained this on check out and was told that we should have not been given that room, but a room further down the corridor! He then took off the Wi-Fi charge as an apology. Something we will get free next month anyway, with the new changes! Perhaps some Managers at these hotels should sleep in the rooms occasionally before a 12 hour shift and see how they feel. Would not return.
June 5, 2013
Rated 3.0 out of 5.0 by Oumar21 Confortable bed and bad service
I stayed with you for one night the last week, In general, everthing was good excep for the old lady in the restaurant for breakfast.
reallyt bad manners, i prefered to have breakfast in the airport at 7... She should not be there...
June 3, 2013
Rated 5.0 out of 5.0 by Technowiz London Weekend away
The family had a brilliant time away at this Holiday Inn. All staff were courteous and accommodating. We came back late from the museums and we needed food immediately as it was getting late for the children. It was no problem for us to eat from the buffet set out for another group -
What has let the scoring down was that the bed sheets had a dirt mark on them, fannels were missing, no complimentary water was left on two of our nights. We were in an excutive room so didn't really expect this to happen. I didn't follow these incidences up as I was there to relax. But with all this said, we would return to the hotel as it is the general service that invites me back to anything.
June 3, 2013
Rated 5.0 out of 5.0 by Macleod211 Friendly helpful staff.
Does what it says on the tin... friendly helpful staff. beds comfy, room clean and tidy. We will definately be using this hotel again. They looked after our car for the week as well ... superb.
June 2, 2013
Rated 5.0 out of 5.0 by jenko34 Weekend stay
This hotel was very nice and the staff were excellent. The only downside was trying to get to the hotel, we ended up going back up the M4!
June 1, 2013