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Rated 4.2 out of 5 by 894 reviewers.
Rated 5.0 out of 5.0 by Spot On Easy parking, quick check in, nice room, quiet and comfortable - just what you need before an early flight the next day. August 2, 2015
Rated 4.0 out of 5.0 by an experience having to have maintenance to open my room door due to a faulty lock was a real pain but better than changing rooms July 31, 2015
Rated 4.0 out of 5.0 by Friendly Staff Being American, we like our ice. I ran into a maintenance man and asked about the refrigerator in my room. He advised that they are no longer in use, but offered to get us a large bucket of ice. The staff was helpful with explaining the bus systems to us. The rooms were nice and clean. The only problem I had was that the pillows I had smelled of body odor, (not mine). July 30, 2015
Rated 4.0 out of 5.0 by Nice and comfortable Spacious rooms and very friendly staffs. The hotel was very crowded on the weekend that we were there. Had to wait quite a while at reception for any queries - perhaps short staffed? Room very comfortable, though air con was a little noisy. Internet connection was a little patchy. Very good check-out time ie. 12pm - good lay in for hubby and daughter as I attended a conference at the hotel. Hotel food was sub-standard and over-priced. We wanted to try Sampans but they were shut. July 30, 2015
Rated 1.0 out of 5.0 by retour sur nuit du 22/07 bonjour nuit trè smauvaise le 22/07 car des personnes ont fait la fête dans le couloir et j'aidû apeller la récéption par 2 fois à h du matin July 30, 2015
Rated 5.0 out of 5.0 by Transportation This Holiday Inn Location was great! It was close to Heathrow, close to London, and close to Windsor and Bath. The Staff were very friendly and very helpful! The rooms were clean and comfortable. The Staff were great at helping us get transportation to Heathrow when we left, and we had 15 people. And they helped us get to London and to Windsor and Bath by taxi which was faster and cheaper than the Hoppa Bus. We will stay here next summer! July 29, 2015
Rated 4.0 out of 5.0 by Terrific Service When I arrived the front desk was busy so the concierges immediately started taking the overflow. I was coming from a cancelled flight so I was a little cranky, but that all dissipated with the superior service at the concierge's, the dining room, and the bar. They even kept the restaurant open a few minutes extra so I could get in. The downsides? The room was a little dated and the food was good, but not wonderful at the restaurant. From the plates I saw in the bar, the food there was better. All in all it was a very good experience. July 29, 2015
Rated 4.0 out of 5.0 by Great hotel just one negative Great hotel don't know why I've never used it before! Nice room - upgraded. reception - think it was James - was very welcoming, sorted out the parking and the shuttle to the airport. Just one problem - when I went back to the hotel to pick up my car 48hrs later and went to reception to have my ticket validated, I was met with a patronising, unhelpful and sarcastic tone (think it was Lucy) - shame, unnecessary. i didn't eat at the hotel so I can comment on the food. July 28, 2015
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