Rated 3.9 out of 5 by 326
Rated 3.0 out of 5.0 by johnnie345 Pleased/ROOM FOR IMPROVEMENT!
I have stayed at this property several times now. Location is VERY convenient when either arriving or departing. The Hotel "Hoppa" busses are very frequent & convenient from Heathrow. My one (AND ONGOING) complaint is....the air conditioning/heating in the room DOES NOT WORK! I was FROZEN....yet again! I called the front desk; was advised "maintenence" would come to "CHECK"....they never did....AS USUAL! The rooms are too hot in the summertime and FREEZING in the wintertime. I keep giving this property the benefit of the doubt....but I think I am done now. Overall, staff are great, but it doesn't matter if your stay is not comfortable. ALSO....I think 16 Pounds for 1 day of WiFi/Internet Access is REDICULOUS/extremely EXCESSIVE!
December 10, 2013
Rated 5.0 out of 5.0 by PJones46 One of the best business hotels in LHR
Very pleasant stay - always made welcome at this hotel.
Short taxi ride to the airport
Plenty of smiles, good food
December 9, 2013
Rated 5.0 out of 5.0 by Tee05 Best Conference Venue & Staff
I regularly have to facilitate training all over the country in different venues and hotels. The conference team and facilities at the Academy here at the Holiday Inn are the best!
Having stayed / trained here last week for 4 consecutive days - Nothing is too much trouble and the staff genuinly want ot make your experience a good one.
It takes a lot to 'wow' me with service - but the team here know that it''s small things that make the biggest difference. The catering and snacks available for delegates and facilitation team in the Academy go way beyond the norm of packet biscuits. Fresh Cookies, icecream, Forzen Yoghurt, health juices, seeds and nuts....you name it - they provide it.
Overall - this hotel has really raised the standard and i look ofrward to returning next month
December 8, 2013