Rated 4.0 out of 5 by 495
Rated 4.0 out of 5.0 by Karibeari Iffy toilet but excellent response
The toilet in our room was not working well but we did receive an excellent response from a house cleaning manager and a maintenance person. The restaurants were adequate.
August 18, 2014
Rated 5.0 out of 5.0 by M.A.J.T.K. In room beverages
over the years I have been content with the coffee sachets. they strike the right balance between convenience and quality. The recent change to the much larger coffee grounds in a permeable bag give me cause for enviromental concern. The packaging for each bag is nearly five times greater than with the previouse sachets and one is left with a large bag of coffee grounds which now has to be disposed of. I don't think this change has been properly thought through
August 17, 2014
Rated 5.0 out of 5.0 by Malc23 Exceptional Service
Excellent welcome on arrival from the receptionist Kam who was not only friendly but super efficient, our newly refurbished executive room was clean,comfortable and well equipped for leisure or business use, with fresh milk for hot drinks - a pity other IHG hotels have not implemented this simple idea, the only fault was the room entrance light could not be switched off when using the bedside lights which was very annoying. Restaurant menu was varied with a buffet available together with a separate Thai restaurant and the bar included a Starbucks franchise. The car park was huge but costly for a short stay, although very good value for park and fly, allow at least 30 minutes for Heathrow shuttle bus which is poor value considering inclusive parking has been paid. Overall the only airport hotel I have ever been inclined to award top marks too.
August 15, 2014