Rated 3.9 out of 5 by 321
Rated 4.0 out of 5.0 by Brandon123 Super friendly and professional staff
It was a short stay before an early flight out of Heathrow the next morning. The staff were all very friendly from the reception to the restaurant, particularly Jude at the restaurant. The food was good.
Access to the airport is very convenient through the Hoppa service. Only better if the hotel itself provided a free shuttle service.
Some of the common areas (carpets in the corridors to the rooms) were a bit run down.
Overall I had a pleasant stay and will look into this hotel next time I have another early departure from Heathrow.
December 5, 2013
Rated 4.0 out of 5.0 by Peter137 A nights stay with parking
The hotel is ideally situated for access from the M4 especially after a long drive from the West Country. The reception staff were most courteous and helpful and the room clean and comfortable; ideal all round.
The car parking manager and his staff were very helpful. This was especially so when we returned to pick up the car after a long flight, in fact the manager could not have been more helpful on that occasion.
The only fault was at the bar near the reception. The food was as lacklustre as the service. Pity! It knocked a star off the overall experience and a point from the staff and service
We will definitely use this hotel again, but avoid the food.
December 4, 2013
Rated 3.0 out of 5.0 by george35 my stay at j4 m4
Fixtures in room were a bitty tatty and worn- need a French polisher going in and sorting it out , also need a few plug sockets that are heavily marked changing. Food was ok apart from skinny fries. Breakfast was good, no complaints. Not a bad holiday inn though, food is usually better than most.Staff always good here, quick check in.
December 3, 2013