Rated 4.3 out of 5 by 95
Rated 5.0 out of 5.0 Nice Hotel
Its a nice hotel with beautiful and spacious rooms, lobby is great and you can enjoy free WiFi with a cup of coffee, staff very attentive and makes you feel home. Just had some problem with heating when arrived but staff sorted out really efficiently and apologized. Very happy with the service and the hotel. Would stay here again
January 23, 2015
Rated 5.0 out of 5.0 by DjHG Getting better all the time
Another great stay, reception team led by Michelle are fantastic, resturant speed of service and general management allot better.
January 20, 2015
Rated 3.0 out of 5.0 by Sara802 Poor sound proofing
I couldn't sleep well at night as could everyone walking up and down the corridors.
January 19, 2015
Rated 3.0 out of 5.0 by Guildford nice place - shame about the dining room
Stayed in a good quality, new, clean room which had good faccilities and was very comfortable.
The only negative with this hotel was its dining room - the food was basic and expensive. The service was extremely slow and some of the service staff were actually extremely rude.
I would recommend this hotel - but dont use the dining room for anything other than breakfast.
January 18, 2015
Rated 4.0 out of 5.0 by hdisgreat An excellent stay marred by air con not working
A superb hotel and a lovely stay marred by faulty air con.
I was so tired after a hard day that I went straight to sleep, waking at 3am to find that the air con was set to 24 degrees and would not adjust downwards!
I really should have demanded another room but did not and the hotel were apologetic about this later when I complained.
Other than that, decor, finish, staff and facilities were excellent and I would definitely stay here again.
The fitness room is excellent and the rooms exceedingly quiet.
January 8, 2015
Rated 3.0 out of 5.0 by helen125 not so good
we arrived after finding sat nav position for hotel made us do about 6-8miles extra for car entrance reception staff ok we found out when using shower water didn't drain away so flooded room with wood floors slightly as well as wet room told staff when going out when we returned staff didn't know if it was fixed 7hours later woken by fire alarm in morning went down stairs to find5-6 staff laughing talking to one another in lobby breakfast not as hot or good selection as other hi staff poor noise from corridor at night
January 7, 2015
Rated 5.0 out of 5.0 great service
The staff are friendly and eager to assist. Nice to see a place that still values service. They have recently renovated this hotel and the lobby is a great place for breakfast and to unwind after a day in the hustle and bustle of London. The tube is 2 minutes walk and trains come every couple of minutes so you can get into the West End, etc in under half an hour. My only complaint would be the lack of healthy alternatives on the lunch menu. Tip- try the soup of the day, changes daily, is home made, hearty and yummy. Excellent value.
January 3, 2015
Rated 5.0 out of 5.0 Enjoyed our stay
We both enjoyed our stay over Christmas. Definitely recommend the hotel.
January 3, 2015