Rated 2.9 out of 5 by 11
Rated 1.0 out of 5.0 by Periodically Not to the Holiday Inn standard
I stay frequently in London on business. I previously stayed at this hotel when it was under a competitor brand, and so I was looking forward to staying now that it has been converted to a Holiday Inn. Alas, this hotel is no better than a Holiday Inn Express, at a much higher price.
To start, upon check-in I received no welcome points or free wifi, as is customary for Gold members of the IHG Rewards Club. The rooms are exactly the same as they used to be: dimly lit, no proper wardrobe or safe, a dingy "wet room" with a shower facing away from you, and loud air conditioning.
Despite pre-authorising my card on check-in, I was unable to order drinks as the bartender claimed I had no account open. Upon going back to reception to check this, I was told that an account was indeed open for me. I was then asked to follow the receptionist to the bar whilst they argued about the existence of my account, right in front of me. This made me feel most unwelcome.
I had high hopes for this hotel, but I was severely let down. This hotel does not deserve its Holiday Inn brand and I'd recommend you look elsewhere for your London stay.
September 12, 2014
Rated 1.0 out of 5.0 by grahamhand1979 busy hotel, not enough staff
busy hotel, not enough staff. dinner was poor and cold and came after 2.5 hrs of ordering.
September 5, 2014
Rated 4.0 out of 5.0 by ElliottA Just opened problems
I stayed in this hotel for 2 nights with my daughter and it was as I say `OK`. The car park wasnt finished which meant walking from an altenative cark park with a lot of baggage. The evening meal was OK however the staff seemed to be spread thin in relation to the amount of people staying in the hotel.
Breakfast was the worst, I did arrive toward the end othe sitting however I ended up having a roll and jam as the hot food was all dried up and the juices were not refilled.
Overall once the hotel has ironed out the creases, it should be a good hotel to stay in.
September 4, 2014