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Rated 4.2 out of 5 by 444 reviewers.
Rated 5.0 out of 5.0 by Great customer service From the moment I checked in I was welcomed and acknowledged as an IHG member. I had contacted the hotel prior to my arrival to see if I would be eligble for a complimentary room upgrade and was told that I would be and a note would be placed with my reservation. I was given an upgrade and was welcomed to a refurbished room with a fresh fruit bowl and a bottle of wine in my room. Free coffee, tea, bottled water and snacks were replenished every day. I was also told about the discounted breakfast vouchers for the daily buffet. The buffet was well-stocked and delicious. At check-out I was offered free internet access to print my boarding passes. Two service requests to the front desk for a new iron and to unlock my in-room safe were answered within minutes. The entire staff was friendly and helpful and I would recommend this location to family and friends. August 27, 2014
Rated 5.0 out of 5.0 by Holiday Experience I had a great Holiday stay here and the staff was a great help! The location was perfect for me and I would definitely recommend anyone traveling to London to have a stay here. Thanks again, August 26, 2014
Rated 5.0 out of 5.0 by Great moderately priced hotel in London center The staff is extremely friendly and helpful. Room was clean and nicely appointed. I will go back again! August 22, 2014
Rated 5.0 out of 5.0 by Very friendly and supporting staff Regent park holiday inn staff did delight me. I like to take opportunity to convey my special thanks to Yacine and Maya for their excellent hospitality during my stay. Keep up the good work. August 22, 2014
Rated 5.0 out of 5.0 by WoW Best Yet! I have stayed here recently for one night and 2 days in August 2014, with my teenage son and 9 year old daughter as we knew we could walk from here to Madame Tuasauds. I have stayed in many hotels similar to Holiday Inn in the UK and abroad and I have to say that this is indeed one of the best. Great location, room clean and spacious, and all staff were kind and helpful, nothing was ever too much trouble. Inn is easily accessible to international train stations like Euston and St Pancras (Kings cross) and lots of the underground stations like Great Portland and Warren st. Within walking distance to lots of attractions, shopping and restaurants, you just have to take a little time research the area, I really couldn't fault anything......except some of the channels on the TV in our room were not watchable, this was not an issue for me really but my daughter could watch her cartoons, it seemed like it could have been the aerial connection but as we were out a lot I did not bring it to their attention. That said I would not hesitate to stay here again, and hope to revisit again very soon....Well Done Holiday Inn August 21, 2014
Rated 2.0 out of 5.0 by Good location - not a good hotel The hotel is in a good location with very good internet facility and the staff are tryign their best to be helpful, but they are not empowered ensough to solve problems so whenever there is a problem they look very caring and trying to solve but at the end they dont solve the problem. The sheets of the bed were not changed regularly and we had problems in getting confirmation to accomodate for our request of getting two connected rooms on the second night of our stay which was not fullfilled. August 21, 2014
Rated 5.0 out of 5.0 by Gutes Frühstücksbuffet Gutes Hotel, nahe U-Bahnstation, gutes Frühstück und freundliches Personal einziges Minus - kein Gratis W-Lan August 21, 2014
Rated 4.0 out of 5.0 by Efficient and friendly service Friendly and efficient front desk service, but a bit of a cold face from the room service delivery person when we needed one set of tooth brush when we run out of our own. We highly recommend this hotel. August 21, 2014
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