Rated 4.2 out of 5 by 457
Rated 5.0 out of 5.0 by New look 1 Fantastic hotel for regular use!
The staff as very friendly and make you feel very welcome.
I'm there each week and wouldnt want to stay anywhere else.
September 12, 2014
Rated 4.0 out of 5.0 by Sfbjack Great refurbished rooms
Great stay - staff at this hotel are working hard to take the place from average to good. Not quite sure why I had to be disturbed before 8am by Housekeeping to try to clean my room though.
September 11, 2014
Rated 5.0 out of 5.0 by symo68 Great service from Reception/Breakfast/Evening staff
As I use this hotel on a weekly basis, I have to say that a number of staff make my stay always perfect.
From arriving at the hotel, it doesn't matter who is on reception, they are all top notch with special mentions to Micol, Lorena, Ambra, Katrina (but think it might have a 'z' in it somewhere) and Anhil. Never have an issue with these guys, and if there is an issue, it is sorted without fuss. Plus Joseph and Chris as my concierge guys. Many thanks!
When it comes to the Breakfast crew, you have Hellen, Yacine and Maya, plus Murali (appologies if I have spelt it wrong) who all make my early start much more enjoyable!
My evening recommendation goes to Seble and Eva. Again, nothing it too much bother. Always very helpful.
Bottom line, all the staff mentioned make my stay most enjoyable, and would recommend this hotel to anyone who needs a centrally located hotel in London.
September 9, 2014
Rated 4.0 out of 5.0 by davidnothuge Staff are all Fantastic
We are always treated very well by all the staff right from signing in at reception with the Mikol, Anil and the all the others doing their utmost to make us feel so welcome.
At breakfast Helen and the gang are great in keeping out table free and making coffee and looking after our requests.
In the evening Seble and her crew make us feel very welcome and are always prepared to put themselves out to make our stay welcoming!
September 8, 2014
Rated 4.0 out of 5.0 by Romulus 2014 Poor Customer Service
Nice Hotel - but terrible Customer Service.
Left my ipad in room in error and have spent over a week trying to get anyone at the Hotel to provide assistance with having it sent to me.
Only interested in selling services - rooms etc - but get lost of if you any other queries - that would seem to be the Motto of this Hotel's Management
September 6, 2014
Rated 3.0 out of 5.0 by Travel maniak Below Par
Positive: Location, Staff, beds, food.
Negative: small room, very small bathroom (both not up to the normal Holiday-Inn level)
Very negative: The so-called high-speed internet was the slowest I have seen in a long time! Sometime I lost connection during working on the internet.
It was also annoying that there was no warning that only two devices could be connected; changing afterwards is difficult or not possible.
The fact that one has often to re-login for the internet after some time, does not make me happy.
September 5, 2014
Rated 4.0 out of 5.0 by Ciclon1961 Muy conforme con el hotel
El servicio prestado por el hotel es muy bueno. Personal muy amable e interesado en la atención. Tranquilo, muy buen desayuno y ubicación conveniente.
September 4, 2014
Rated 5.0 out of 5.0 by David29MNL London Short Stay
The location was perfect, walking distance to all the busy
and touristy places, and about a 30m walk to a tube station. Staff were a bit friendly, but at least very accommodating and attentive. Breakfast was great value, did not expect this actually. Overall my stay couldn't have been better.
September 4, 2014