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Rated 4.2 out of 5 by 460 reviewers.
Rated 5.0 out of 5.0 by Great location and good hotel. Excellent and conveniently located hotel, close to good underground station and walking distance from shops. Comfortable rooms with good food. September 8, 2012
Rated 5.0 out of 5.0 by Great service From the moment we arrived we were impressed by the staff who were helpful, considerate and efficient. The reception, the concierge and room service staff in particular were very good. They all seemed delighted to be providing us with their service. September 4, 2012
Rated 5.0 out of 5.0 by Exceptional good service I was at this hotel several times in the past. It looks like the hotel did a major change, and now provides a customer’s personal service experience. When I arrived to the hotel, Rashid from the customers management welcomed me and totally made the experience a superb one, that I have not experienced in other hotels. This included addressing every request and issue I had. July 24, 2012
Rated 2.0 out of 5.0 by Comfortable bed BUT poor service Rooms smell moist because of the carpet. The standard bathroom (not executable room) is really small. All rooms are clean. You often hear your neighbour´s tv and when you call the reception to complain, nothing happens. It is not possibile to get the french tv channel TV5 anymore. The breakfast buffet is poor. The staff is not organised. In march 2012, they changed the buffet´s presentation & offer; they had different bread types, several fruit shakes, pancakes, other then the cheddar you could have some roastbeef or babybel, crunchy müsli...all this has dispapperad during the last months!!!! and the service is getting worse and worse; the staff promise you to bring something when you ask for it but never show up. Even when you call the reception when your hair dryer doesn´t work, it takes ages and you need to call them several times to get a new one!!! It is disappointing how this hotel gets worse and worse. July 23, 2012
Rated 5.0 out of 5.0 by Holiday Inn Regents Park Excellent location and very nice hotel. Made to feel very welcome by the friendly staff. Would choose this hotel again when in the area. July 23, 2012
Rated 5.0 out of 5.0 by Excellent service Apart from location, friendly staff and clean rooms add to the charm of this hotel. Thank you for your efforts. July 13, 2012
Rated 4.0 out of 5.0 by Good to be in London I like the location and have used this hotel on quite a few occasions . I like the location , but this time I felt the food was not as good as it used to be especially the breakfast which used to offer much more variety . July 11, 2012
Rated 4.0 out of 5.0 by Service Anonymous and formulaic service with that irritating tone of voice July 11, 2012
Rated 2.0 out of 5.0 by run down the hotel was clean and tidy but a little run down. the staff were good and helpful and breakfast was also good July 11, 2012
Rated 2.0 out of 5.0 by Extremly poor check in experience I had booked what seemed an attractive package advertised on the IHG site called room & meals. However on check in the receptionist claimed ignorance of this package in spite of me producing writen hotel confirmation. Only when I called for the manager later on was this error recteified and was given F&B vouchers to spend. The receptionist that had checked me in, did neither recognize me as a Priority Club Platenium Member no did she advice me that breakfast was included in my package, which ment I missed having breakfast on 3 days and only on the day of my departure did I find that breakfast was included because I had breakfast before leaving to the airport. July 11, 2012
Rated 4.0 out of 5.0 by good service, good location to visit london excellent breakfast, friendly staff, good location, price according to the usual high rates of London, concierge assistant very good July 10, 2012
Rated 5.0 out of 5.0 by great customer service I enjoyed my stay it was very relaxing. Loved the food and customer service. I would defiantly go back and I would also recommend it to my friends and family. July 10, 2012
Rated 5.0 out of 5.0 by Enroute home through London - Regent's Park Carburton Street London Within walking distance of Picadilly Circus but less expensive than other centrally located hotels, the Holiday Inn/Regent's Park was a breath of fresh air and a great stopover base enroute home from the Middle East. Staff were exceptional, from the front desk clerk who explained how walking to Picadilly would be faster than taking the Tube, to the gentleman who helped with bags and hailed a taxi from the nearby corner for me; breakfast was wonderful; check-out was fast; and there's a small convenience store on the corner nearby. I hope to stay here on my next stopover in London. July 10, 2012
Rated 3.0 out of 5.0 by Two problems during my stay The sink in the bathroom was virtually blocked and took 15 minutes to empty and a lightbulb was out. The service at breakfast and the food on Friday was excellent; on the Saturday it was terrible having to find and get coffee and cutlery myself and much of the food had run out despite being in breakfast at about 8.30 July 10, 2012
Rated 5.0 out of 5.0 by Great service, good location and good quality room I found all the staff I came across in the hotel were friendly, polite and came across as wanting to provide a good service. Reception was excellent. I've stayed in other locations around London but found this was a good spot near 2 different tube lines, or easy walking distance of the centre. I would recommend an inside room, which is a bonus for a quieter night. Would definitely stay again. July 10, 2012
Rated 5.0 out of 5.0 by Great Stay After a long train ride from Newcastle, we were so warmly welcomed by the staff at the front desk. After a seamless check-in, we found ourselves in a beautifully appointed room with all the amenities. Our bed was very comfortable, and after walking around all evening, I have never slept so well in a hotel room. The room was exceptionally clean, the bathroom too. Lots of towels and I loved the tub! I would recommend the breakfast, spend the few extra pounds for a superb feast, inlcuding all the fixings of a traditional English Breakfast. Staff in the breakfast room were friendly and seemed to enjoy pouring the coffee and tea! On your next trip, stay here! July 10, 2012
Rated 5.0 out of 5.0 by Clean, good location and friendly staff Very clean rooms , Staff couldn't do enough to help and made stay very pleasurable. Drink a little on the expensive side but to be expected when stopping in hotel in london. Good location, within in reasonable walking distance to most places. Thanks July 10, 2012
Rated 1.0 out of 5.0 by Uncomfortable bed and room smelled of smoke. Uncomfortable bed and room smelled of smoke. When I mentioned this at checkout, my comments were ignored. I have stayed at this hotel a number of times prevously, and it is clearly not the hotel it used to be. It is now very poor value for money. I will not stay there again. July 10, 2012
Rated 4.0 out of 5.0 by Central London Hotel The Hotel was up to Holiday Inn standards although the small size of standard room was a disappointment. A great location for visiting London. July 10, 2012
Rated 5.0 out of 5.0 by New Years break nice, helpful and friendly staff, costs for new year extortiate however, enjoyed our stay July 10, 2012
Rated 4.0 out of 5.0 by Comfortable and easy to find This hotel was comfortable and in a quiet part of town but easy to access central London July 10, 2012
Rated 5.0 out of 5.0 by Staff very ehlpful and cheery Stayed at this hotel on many occasions and always had really good service, rooms always clean. Hotel within walking distance of Oxford Street and tube station. Parks near also. Lots of restaurants nearby. Staff always very helpful and informative. Breakfasts really good value for money. July 10, 2012
Rated 4.0 out of 5.0 by Excellent staff The rooms are good but the great feature of this hotel is the quality of staff, very friendly and helpful. The food is good, but not great and this is what I expect from a Holiday Inn. Rooms are compact and comfortable. The mine bar nonsense with the sensors is most annoying. July 10, 2012
Rated 5.0 out of 5.0 by Friendly, comfortable, functional Title really says it all. Stayed here multiple times, a very good choice. July 10, 2012
Rated 1.0 out of 5.0 by Need of staff training and modernisation Not a great warm staff welcome and exit Bathroom towels rough and bathroom extremely small and dated July 10, 2012
Rated 5.0 out of 5.0 by Second stay. We stay here when we visit our daughter who lives in London. It is very convenient for the tube stations,and for our daughter who comes to dinner. The hotel is friendly and the breakfast and dinner has a good selection.The rooms are up to excellent Holiday Inn standard and the price range is very good. July 10, 2012
Rated 3.0 out of 5.0 by Good value for money The hotel is well located for the major London attractions. The problem is that the rooms are not all the same level - there are extremely small rooms and some large rooms. Also some of the rooms have been redesigned and part are still old and not good enough July 10, 2012
Rated 5.0 out of 5.0 by Great weekend break Would recommend this hotel time and time again, staff very friendly and helpful, hotle extremely clean and comfortable. Food was excellent July 10, 2012
Rated 4.0 out of 5.0 by Good stay in central London Very well located. Suitable for short stays (1 week maximum), but the room size can be a problem for longer stays. July 10, 2012
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