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Rated 4.2 out of 5 by 486 reviewers.
Rated 3.0 out of 5.0 by Good location This hotel is in a good location for walking distance to Metro, local pubs, restaurants, and shopping. Rooms are small and not enough towels are provided. Had to ask for them. Was not able to adjust room temperature for air conditioning-was told maintenance had it shut off as no longer summer season. Was told to open up window for air and had alot of loud street noise at nite when trying to sleep. Bar rates are very high. Also, breakfast buffet rates are very high. Found less expensive food rates at local cafes in walking distance. Staff and concierge were friendly. For price of room-express breaksfast should be included. October 26, 2012
Rated 4.0 out of 5.0 by Good location for exploring London Clean comfortable hotel, standard rooms are on the small side however adequate and comfortable. Full buffet breakfast very good. Location 10 minute walk from the main shops in Oxford Street, hotel in a quiet area close to Great Portland Street tube or Warren Street tube station is a slightly longer walk away. London landmarks easily accessible from this establishment. October 23, 2012
Rated 4.0 out of 5.0 by Good experience The hotel is located in a very comfortable area, very close to 2 tube station and a bus station with direct connection to Victoria. Once arrived, we have been upgraded to an executive room and we appreciated this! The room is big enough, silent, comfortable, clean. The bathroom is quite large. No free wi-fi nor in the room and in the lounge area. Breakfast (not included in my rate) too expensive! October 22, 2012
Rated 4.0 out of 5.0 by NICE LOCATION nice location, close to underground and walking distance to many attractions. Very friendly and helpfull staff (just please fix the printer in the business center :-) ) October 19, 2012
Rated 3.0 out of 5.0 by Average stay at Holiday Inn Regents Park I stay at many Holiday Inns on my trips for both business and travel and have stayed at this particular hotel before. On this occasion however, I wasnt impressed at all with the hotel. On arrival I wasnt recognised very well as a Platinum member, whereas other hotels in the chain have been much better at doing so. The room I was given was extremely hot and small, the bathroom extremely tiny. Although I mentioned this to the reception nothing was done as the hotel was "very busy". The location of this hotel is the only thing that would make me return. I would much prefer to stay at the Holiday Inn Bloomsbury, Coram St where the service far exceeds this one. October 19, 2012
Rated 4.0 out of 5.0 by Holiday Inn efficiency in service delivery! The business or leisure trips always consist partnership with Holiday Inn - Priority. October 15, 2012
Rated 5.0 out of 5.0 by Pleasant stay My wife and I have stayed in this hotel a number of times. Nice room on 3rd floor. Breakfast was very, very busy around 10am on Sat and Sun. The rush subsided but might be best to avoid this slot. October 12, 2012
Rated 3.0 out of 5.0 by great location the location was great, room was small and the bathroom was especially small but for the amount of time spent in the room it was fine. Had to request water (gold member) as it wasn't always put in the room but not a big deal. Staff was very helpful and pleasant. October 11, 2012
Rated 5.0 out of 5.0 Thouroughly enjoyed our weekend ,all excellent. Comfortable,clean,excellent food,very pleasent staff. Very central. October 8, 2012
Rated 4.0 out of 5.0 by Good Value "But" Overall this was a good stay as usual, the staff were excellent and the service good. However the cost of Internet usage here is way to expensive, especially when so many hotels give it free these days. October 8, 2012
Rated 3.0 out of 5.0 by “Average” was there for 2 nights few days ago with my son. + position (close to regents park, restaurants, tube, walking distance to Piccadilly Circus...) + price (comparing to other London hotels only) + staff helpful and nice - surprisingly small executive room - strange mini bar opened from reception on request - small quin bad October 1, 2012
Rated 4.0 out of 5.0 by ConciergeService Over all the hotel was quite acceptable. Upon checking in I contacted the Concierge Service and told them to book me a tour of Buckingham Palace, in 2 days time. I was advised this would be looked after. When I came down for the tour passes, I was advised that it was not done, and I could not get tickets for that Day. As I will probably not be back in England, this was a major disappointment and should have been one of the high lights of my trip. BAD BAD BAD September 30, 2012
Rated 5.0 out of 5.0 by 2 NIGHT STAY. Great Staff - Great Service - Great Stay - Will return. September 28, 2012
Rated 5.0 out of 5.0 by great service The maid service for my room was excellent. They work so hard and are not seen. September 27, 2012
Rated 4.0 out of 5.0 by Nice room, improvable service Both the room and f & b were good and recommendable. Service was all right up to a point. As we drove into London, we enquired about the Congestion Charge at the front desk, but nobody could help us. After asking a colleague the lady referred us to a local newsagents. I would have expected a chain like Hioliday Inn to not only provide information but to facilitate payment of CC. After all, nowadays this can all be done online, or by phone. September 27, 2012
Rated 2.0 out of 5.0 by Disappointing I stayed two nights. The first morning I was obliged to skip breakfast, as did others....we were faced with a very long queue, at least 15 people waiting to be seated and as others further up the queue abandoned the wait I realised that I must do the same or risk being late for work. The second morning was much better, with very little queue. Various items were not refreshed in my room and it took two telephone calls and over two hours for a response, despite assurances from the first call that someone would come immediately. Great location, huge prices, I would suggest...under staffed. No complaints about the staff friendliness but service was not good. September 26, 2012
Rated 5.0 out of 5.0 by great experience had a great time ,looked after from the start,recognized as a gold member. the staff were very good at their jobs and they were all very helpful. would recommend. had a good night sleep even if the walls do seem to be a bit on the thin side. September 23, 2012
Rated 5.0 out of 5.0 by great location Very central able to walk to Oxford Circus , Regents Street and Picadilly Circus no hills. Buses and underground also on the doorstep. September 23, 2012
Rated 5.0 out of 5.0 by Good location and good service We are just back from a five day trip to London. From we arrived at the Holiday Inn we were welcomed by the reception staff especially Michaela and made very welcome. It was my husbands birthday and the manager arranged an upgrade so we had a lovely room with extras. It was our third visit to Holiday Inn Regents Park as we find the location very convenient to local tube stations and yet able to walk to the main shopping area. We are looking forward to a return visit as we thoroughly enjoyed our stay here. September 23, 2012
Rated 4.0 out of 5.0 by Welcoming Hotel I use this hotel regularly for business and pleasure. On my last arrival there was a problem with my room not being ready, the manageress immediately took me to the bar, produced a glass of wine and gave apologies. I must recommend this hotel highly as a regular visitor all the staff are excellent, always remember me and when away from home for long periods of time this makes a difference. Never had any problems with the rooms, find the clean comfortable and like the fact that as a priority member always get an upgrade. September 21, 2012
Rated 5.0 out of 5.0 by Great location. Beautiful hotel My friend and I came from the U.S. and stayed 3 nights at this Holiday Inn. It was in a great location close to the Tube, a Starbucks, and a grocery store. The staff was very friendly and helpful when needed. And they also provide currency exchange. Highly recommend this hotel and would stay there again upon my next visit to London. September 17, 2012
Rated 5.0 out of 5.0 by Great service Good hotel, very friendly staff, excellent breakfast, can have more smoking rooms for smokers. September 17, 2012
Rated 4.0 out of 5.0 by brilliant staff Excellent location being out of the noisy mainstream. Some nice little places round and about to eat and drink, as well as the hotel of course. Service was absolutely brilliant. Room was clean and comfortable but bathroom needed an urgent overhaul. September 17, 2012
Rated 4.0 out of 5.0 by Service Having had breakfast at hotel no check in for table so no idea who had paid or not. Sat self at on table no contact from any staff and had to help serve to coffee which should have been served. Food self serve however poor quality. September 15, 2012
Rated 5.0 out of 5.0 by Great staff and excellent location We have stayed a number of times at the Holiday Inn at Regents Park and always had a lovely time. It is only minutes walk from Oxford Street, the British Museum and many other tourist attractions and also good public transport connections. The staff have been exceptionally helpful and the rooms are always clean and in good condition. We will definitely stay here again. September 12, 2012
Rated 5.0 out of 5.0 by Initial problems well resolved by staff We mainly booked this hotel because it had smoking rooms and was good value and well located. Turned up at 13.45 as check in at 14.00. We were told current occupants of our room had paid to stay longer until 14:00 and could we come back at 14:30 - 15:00 as room would then be ready. Came back at 16:00 to find room still not ready. Quite cross but manager very appologetic - got us coffee and room ready very quickly, then we got water and chocolate bars left in our room on the second day as an apology. Although I was angry about the delay and the miscommunication, the staff were excellent at putting the problem right. The room was very comfortable and spacious and the staff were excellent for the whole of our stay. They looked after our luggage for the whole of the last day and were always courteous and helpful. The hotel is really well located and close to many things we wanted to see, and only a two minute walk from a tube station. I would throughly recommend this hotel. September 12, 2012
Rated 5.0 out of 5.0 by Great location and good hotel. Excellent and conveniently located hotel, close to good underground station and walking distance from shops. Comfortable rooms with good food. September 8, 2012
Rated 5.0 out of 5.0 by Great service From the moment we arrived we were impressed by the staff who were helpful, considerate and efficient. The reception, the concierge and room service staff in particular were very good. They all seemed delighted to be providing us with their service. September 4, 2012
Rated 5.0 out of 5.0 by Exceptional good service I was at this hotel several times in the past. It looks like the hotel did a major change, and now provides a customer’s personal service experience. When I arrived to the hotel, Rashid from the customers management welcomed me and totally made the experience a superb one, that I have not experienced in other hotels. This included addressing every request and issue I had. July 24, 2012
Rated 2.0 out of 5.0 by Comfortable bed BUT poor service Rooms smell moist because of the carpet. The standard bathroom (not executable room) is really small. All rooms are clean. You often hear your neighbour´s tv and when you call the reception to complain, nothing happens. It is not possibile to get the french tv channel TV5 anymore. The breakfast buffet is poor. The staff is not organised. In march 2012, they changed the buffet´s presentation & offer; they had different bread types, several fruit shakes, pancakes, other then the cheddar you could have some roastbeef or babybel, crunchy müsli...all this has dispapperad during the last months!!!! and the service is getting worse and worse; the staff promise you to bring something when you ask for it but never show up. Even when you call the reception when your hair dryer doesn´t work, it takes ages and you need to call them several times to get a new one!!! It is disappointing how this hotel gets worse and worse. July 23, 2012
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