Rated 4.1 out of 5 by 300
Rated 2.0 out of 5.0 by thekipper Sleeping in a Construction Site
Stayed at this hotel lots of times previously.
Unfortunately I wasn't aware that they were doing renovations on a fairly large scale.
My 5th floor room was directly under a room being renovated on 6. Drilling from 4-5:30pm and while no drilling in the morning. much clomping around from 7:30am. Slept well but certainly not relaxing and couldn't take phone calls in the afternoon.
Breakfast continues to be pretty good here. Dinner, less so!
January 28, 2014
Rated 3.0 out of 5.0 by Philly Gal Not Impressed
I traveled to London for vacation and chose this hotel based on location. It wasn't a good choice. My plane landed early and I got to the hotel about 50 minutes ahead of check-in time and was told that I was too early but snotty front desk staff. I also found out that there was a 24/day GBP charge for wifi in your room, so I did without, which is crazy considering most hotels offer this service for free (at least in the States).
I was out and about and would check in periodically and every day, there were cleaning crews making noise from early in the morning till about 4 p.m. The rooms were noisy too. You don't want to hear your neighbors at all and you do at this location.
The only good thing I can say is that the man at the front desk upon checkout was kind enough to secure me a taxi back to Heathrow. Not sure if there was a shuttle service -- again, most hotels offer this, but not this one. I won't be staying at this location ever again. Highly disappointed.
January 26, 2014
Rated 5.0 out of 5.0 by bee 34 nice hotel and near to tube stations
this hotel was lovely it was near to most tube stations we were made very welcome when we arrived i would recommend this hotel for its value of money.
January 16, 2014
Rated 5.0 out of 5.0 by act234 Comfortable bed and great service
Great weekend; clean and friendly hotel; no complaints!
January 16, 2014
Rated 4.0 out of 5.0 by Nynemout42 Nice Location
I made this reservation well in advance and was given a wonderful rate since it was for New Years Eve! I cannot complain about the rate. If you wait tip the last minute, for something like that, you'll regret it! The hotel is located in a nice section of Regent's Park and is only a 2 min walk from the Great Portland Street Tube Station. The hotel was clean and well maintained and the front desk staff were efficient and polite. I had an "upgraded" room and it was tiny. When I say tiny, I mean tiny! I'd hate to see the regular room! Although it was tiny, I wasn't planning on doing much in the room other than sleeping and bathing so it worked for me. I think I might be a little spoiled by American sized rooms. European hotel rooms tend to be a good bit smaller. All in all, I had a pleasant stay, a nice room service meal and felt the staff lived up to any of my expectation if not exceeded them. I still do recommend this hotel for it's central location in London!
January 14, 2014
Rated 4.0 out of 5.0 by dean64 excellent staff and location
staff could not have been more helpful and welcoming. one night theatre break. 25 minutes walk in almost straight line into west end
Lots of shops and restaurants and post office tower in hotel location and 5 minutes from regents park. Bathroom a bit small and extractor fan not working but some rooms were being refurbished during our stay. Bar pleasant and bar staff helpful til late . Breakfast buffet style but food very good and staff attentive
If bathroom had been bigger would have given 5 stars
January 13, 2014
Rated 5.0 out of 5.0 by Roniz Thanks for a great stay
I stayed at your hotel for a weak
The staff was wonderful, kind and helpful
The room was convenient and clean
Breakfast was a celebration
The downsides were - The room was just behind the elevator shaft and the noise was disturbing
Two of the faucets were dripping (I reported it upon departure)
And the absence of free WiFi is not becoming these days, It seems inappropriate that one sould go to the nearby Starbucks for internet services
Anyway I most probably will be back and recommend your hotel, hoping that until next time Free internet will be a part of your services
January 12, 2014
Rated 1.0 out of 5.0 by bedders1 Disappointing!!!
I am writing this poor review because when we decided to spend a few days in London we required a smoking room. After many hours of searching we found your Hotel and booked. When we arrived we found that there were none available!! When I asked why your receptionist said that "Some man" had booked in earlier than us and had taken the last one!!! Now we chose your hotel because it had smoking rooms and if that is what I book then that is what I want!!! We were supposedly given an upgraded room which was the same as any other HI room I have ever had unless you count a dressing gown that we did not need or a fridge that we couldn't open and would be charged for just looking at the produce!!! I cant tell you how upset my Wife was I know it isn't PC to smoke anymore but we did expect to get what we booked!! We will stay in London again in 2014 but will not chose your hotel and will be advising friends and my works booking system to avoid it as we all want and expect to get what we book.
January 6, 2014
Rated 5.0 out of 5.0 by Brunette140 Great for a night stay after a night out on the town!
I stayed at this hotel with a colleague after attending a work christmas party and it didn't disappoint. The room was clean, the shower was powerful and it ad all the necessary amenities. The bar food was tasty and the hotel night staff were especially friendly! Having staggered back to the hotel at 4am wanting a greasy ate away, hotel reception provided us with a take away menu, helped order the food and then sent them up to our room when it arrived! Perfect service! It was really good value for money too, especially since the location is very convenient for the SOHO area!
January 4, 2014
Rated 5.0 out of 5.0 by Sharron51 Great service
Had a lovely stay here. Staff very friendly, good customer service. Hotel has nice atmosphere. Recommended.
January 2, 2014
Rated 4.0 out of 5.0 by Sy.hussain Good stay - noisy and unhelpful staff, however
The party on first floor kept me up and I was on the 26th floor! Unhelpful staff, no knowledge of area
January 1, 2014
Rated 4.0 out of 5.0 by Golf ball Overnight stay
Warm friendly welcome.
Efficient checkin and out
Friendly staff -knowlegeable
December 30, 2013
Rated 5.0 out of 5.0 by MrBecky One night stay with daughter with wife in nearby hospital
Apart from the very nice, cosy and warm room perfect for me and my daughter as we asked for twin beds on check in and were very well looked after. The very pleasant and competent receptionist did everything possible to check us in quickly and give us the perfect room for our short stay. Plus the very good location near to Oxford St and the tube at Portland St, it was a memorable stay whilst my wife was in a nearby hospital. Thanks to the check in staff, who made our stay perfect, and for sure we will use this very hotel next time we visit London . It is also in a nice and popular area with no concerns for safety whilst walking anywhere nearby or to and from the tube or main shopping areas. I really recommend this hotel.
December 23, 2013
Rated 3.0 out of 5.0 by Aviator313 Good location
Twin bedded room but closet enough for one person. Hair Dryer installed too far away from Mirror. Bad service in bar on 1st floor. Other than staff of front desk and house keeping, rest seem to need training. Few Int'L TV channels. Bad and Complicated Wifi service and system.
December 17, 2013
Rated 4.0 out of 5.0 by holon2013 staff was very friendly
Although the rooms are small, there is a very friendly atmosphere and the restaurant staff was particularly friendly
We had to depart one night earler.The Manager on duty was efficient and although he had to charge for the three nights he was professional in his approach .
So my thanks go to the Manager and his staff on duty at checking out...better than when checking in ....
My disappointment now is that although I did pay for the three nights the administration has awarded me points for only 2 nights!!! strange is it not ??? why should you charge and not give the right point value ?
your loyal IHG member
December 16, 2013
Rated 3.0 out of 5.0 by SJM58 What's in a name.....?
My wife who has a double barrelled surname wasn't allowed to check in as she didn't have the same surname. Amazingly was told if she had any proof of having my surname she would be able to! So if she changed her name by deed pole she could have. She wasn't happy. I forwarded her the booking reservation from the middle of a meeting and it was sorted but not good at all. I suppose she could have walked in off the street and guessed that I had happened to have booked a room on that exact night at one of the thousand plus hotels in north London and also given my name.... But then again that would be ridiculous to guess all of that wouldn't it!!!!!!
December 13, 2013
Rated 1.0 out of 5.0 by Rakan4321 Platinum Member Means Nothing to this Hotel
No recognition to platinum member. No upgrade to the room. No newspaper and more to that I did request in my reservation a smoking room and they charge me GBP300 as a fine for smoking in the room !!!!!!!!!!!!!!!
December 9, 2013
Rated 4.0 out of 5.0 by Floppy Congratulations to regents park hotel
A very pleasant stay. Arrival and registration pleasant and efficient.
Foyer pleasantly decorated for Xmas. Room excellent although bathroom rather cramped. Cleanliness perfect and chamber maiding
Outstanding. We ate breakfast and dinner in the restaurant where the food was good and the service attentive.
The management and staff are to be congratulated !
December 5, 2013
Rated 5.0 out of 5.0 by Seyed Nice stay
due to my platinum status, I was upgraded to an executive room which I found it clean, nice design and comfortable bed. the hotel is refurbished recently. therefore it is clean with nice design inside. by the way the staff are very friendly which make the stay much more pleasant.
December 5, 2013
Rated 5.0 out of 5.0 by Barbara2303 A lovely experience
We thoroughly enjoyed our stay at this hotel, the room was lovely and the service was excellent. I would highly recommend this hotel.
December 4, 2013
Rated 5.0 out of 5.0 by SirPhilalot Friday night in London Centre
Really good hotel for staying in West End. Short walk from Oxford Circus tube or Regents Park. Check in staff really helpful and polite. Black out curtains and no sound pollution meant we slept brilliantly. Room was clean and well equipped. Good shower, plenty of power and temperature stayed constant.
December 3, 2013
Rated 5.0 out of 5.0 by londonvisitor28 A 5-star to Daniel, the manager
I was not happy to find that my room was not made ready for me when I opened the room door. However, Daniel the manager took charge and upgraded me to an executive room with a bottle of champagne on the house! Next day, during the check out, I was not charged for the wifi usage either. The executive room was clean and lovely. The staff were all helpful. Will definitely use the hotel on my next visit.
November 30, 2013
Rated 4.0 out of 5.0 by kentyldesley Staff exellient
Unfortunately we arrived to find out the agent we booked the hotel with had gone into liquidation. With the assistance of the reception staff the problem was satisfactory resolved (a special mention to staff member Kristine for her help in this regard). From there on our stay was great.All staff were very friendly and helpful.this was our fourth stay and we look forward to next.
November 29, 2013
Rated 4.0 out of 5.0 by smh22 Nice place but unreasonable cancellation policy
This was a nice hotel. I enjoyed my stay, it was clean and the staff were friendly.
I will say that the room was quite overpriced. When I booked it I wasn't paying attention and thought the quoted price was for both nights instead of per night so I went ahead. When I realized my mistake I tried to cancel (this was within less than 10 minutes of booking) and they said that if I canceled the room I would forfeit the full amount of my stay. And they charged me to call and get it sorted out. Which I didn't. So, definitely read the fine print!
November 29, 2013
Rated 5.0 out of 5.0 by BIGAL26 Great location,friendly & helpful sfaff, clean comfortable room with Tea & Coffee facilities
Would recommend and will use again.
We didn't eat in the hotel as we wanted to get around - close to underground and walking distance to shops and restaurants.
Excellent location for either business or leisure trips to London
November 29, 2013
Rated 4.0 out of 5.0 by shimong great value
Very good location. Buses 88, 453, C2 and tube station about 150 meters distance towards most popular tourisic sites and 25 to the city so you can enjoy sightsing on the way. Very good staff and service, excellent bed, air condition option even on winter time which i used. Good restaurants around the hotel including small supermarket. My best deal in London.
November 28, 2013
Rated 3.0 out of 5.0 by pearlyqueen Comfortable
Good overall but objected to paying for internet which did not give the full time paid for e.g. paid for an hour £5 but only got 40 mins before it closed.
November 27, 2013
Rated 5.0 out of 5.0 by Andrew87 Recommend 100 %
Had a bril stay in this hotel very clean. Staff very nice cnt Waite to return perfect location.
November 27, 2013
Rated 5.0 out of 5.0 by Peter96 Just what I needed
Very happy again with experience at my favourite Holiday Inn in London. Same room again and service at the bar was excellent, both for lunch and for a snack later in the evening. Absolutely no criticism at all.
November 26, 2013
Rated 4.0 out of 5.0 by DDSCO Useful hotel in central London
We have stayed here on several occasions over the last few years - and twice this year. I have found the staff to be excellent - polite, welcoming and very helpful. The hotel is rather better than I expect for the prices I have paid (this is London!). Good range of breakfast items with porridge on request! Lots of interesting places to eat so I cannot vouch for other meals...
Bedrooms are not huge and bathrooms smallish but we dont't go to London to stay in our room! Rooms facing inwards are quiet.
Will we get free internet from next year?
November 25, 2013