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  • 1 888 HOLIDAY
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Rated 4.2 out of 5 by 683 reviewers.
Rated 1.0 out of 5.0 by Very bad receptionist service Very bad receptionist service. You must be very be careful on all the items, document in this hotel, There are many tricks inside. Otherwise it is very easy to be over charging. May 3, 2015
Rated 5.0 out of 5.0 by Lovely Stay We had a lovely stay. We really liked this hotel and are glad we chose it. The Staff were all extremely welcoming, friendly and helpful. Room was clean, warm and comfortable. Everything we needed was there - and if we had needed anything else, it would have been provided without fuss. The hotel is very good value for the prices. The added benefits of being an IHG Rewards Club member - late check out and free Wi-Fi - were offered and greatly appreciated. The Hotel is close to major Tube stations, shops and restaurants. We look forward to returning again very soon. May 2, 2015
Rated 3.0 out of 5.0 by Overall not great, but one amazing staff member! Given the realities of London hotel value - expensive, small, questionable service, questionable cleanliness - this hotel is about average. BUT the bathroom wasn't really clean, with hair in the tub (YUCK!). One massive standout: Muhammad in the kitchen. It was late, I was starving, and needed room service. The problem: I am a vegan, and they were out of the lentil salad. I went back and forth with the person on the phone, trying to find something on the menu to eat. Finally, the chef, Muhammed, got on the phone. He ended up sautéing some vegetables for me in olive oil and garlic, and made a naan without the butter (which he thought of himself). It was delicious and so appreciated. He even went the extra mile and called after it was delivered to me to ensure I was pleased. What a wonderful experience! May 2, 2015
Rated 4.0 out of 5.0 by Mr Comfortable stay, excellent front desk manager who managed to arrange my single payment for 4 bookings without any fuss. It would be a good idea to let guests know that when arriving by their own car transport that they should drive straight down into the car park beneath the Hotel where there is then lift access to the reception area. This would make arrival a lot less of a pain especially when arriving with a lot of luggage May 1, 2015
Rated 5.0 out of 5.0 by Good value and great location Great location to my office and the hotel is clean and comfortable. Room sizes not big but its what you expect in Central London, very close to Great Portland tube so makes it very accessible. April 30, 2015
Rated 5.0 out of 5.0 by Fantastic service Stayed at the Holiday Inn pre London marathon - the staff, food and comfort before a long run were excellent! Well done to all who made our stay brilliant! April 30, 2015
Rated 4.0 out of 5.0 by Great service in a great location The hotel itself is a lovely location, quieter than some parts of London! It is very well situated near the train station and near Camden and London Zoo. The room was clean and comfortable, offered us enough room, and was very well furnished. The restaurant and bar were also very good. The staff were always helpful and cheerful, and made us feel very welcome. The one thing that I would say, is just a comment on the internet, but I believe it would be the same in all ICH's. We had an executive room, with complimentary wifi, but every time we left the hotel it would not let us sign in again. We were eventually told that if we joined ICH as a member it would give us free wifi anyway, and so we did this. My recommendation to anyone intending to use the wifi is to sign up before you go, just to save you time! Over all a lovely hotel. April 30, 2015
Rated 5.0 out of 5.0 by Great Experience Excellent location close to Great Portland Street Underground, Staff were excellent throughout stay . Very pleasant part of central London,. Lots of bars/eateries round every corner. 3 very good lifts serves all floors very quickly. London very busy during London Marathon weekend hotel was very efficiently run. Compact rooms, more than adequate. April 29, 2015
  • 2015-05-04T11:58:13.148-05:00
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