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Rated 4.2 out of 5 by 744 reviewers.
Rated 4.0 out of 5.0 by Based on one night only. Executive room bathroom very small .Booking in and out was a slow process. Generally pleased with what was on offer. Very pleasant attitude of all staff in dining room. July 3, 2015
Rated 4.0 out of 5.0 by Great location, great staff Location was perfect for all major attractions in London. Staff was very friendly and gave super service. July 3, 2015
Rated 5.0 out of 5.0 by I'll definitely come back Great location - isolated in a quiet street yet close to three different Tube stations and so central enough (I timed ten minutes on the Tube from Theatreland). Great service and amazing breakfast. I only stayed for two nights but I never wanted to leave. I definitely plan to come back and stay on my next trip to London. July 2, 2015
Rated 5.0 out of 5.0 by Great Location in central London - but nice and quiet. I had a wonderful stay here with my elderly mother. The hotel is clean, staff are delightful July 1, 2015
Rated 4.0 out of 5.0 by staff either make or break the experince part from events the bar is dad. the previous week with prom on there was one bar server and like 15 people waiting. Rooms are fine. Beds comfy. air con usually really good thank goodness. Lifts work. Checkin staff always pleasant and recognise rewards points but are inconsistent with the little exec packages like mars bars and water. They're not deal breakers for me but people remember . Front is a little lack lustre at the concierge and breakfast. could you but nicer apples and oranges. HI is a reasonable hotel where I know what I'm going to get. If standards don't drop , i'll continue to use them but pick better hotels when the price is right. June 30, 2015
Rated 4.0 out of 5.0 by Great location & customer service Good location to the underground, connivence stores & eateries. Concierge & desk staff are very customer service oriented. Pick up & drop off comes to this location for various tours. June 29, 2015
Rated 4.0 out of 5.0 by Comfortable and quiet My daughter and I visited London for a short visit to see her study abroad school and picked this hotel for it's convenience to what we wanted to see. It was quiet and clean. Our first room had a slight leak in the ceiling but when the service/ engineer worker came to look at it -- he immediately got us to a different room so that we could get some much needed sleep after all night travel. He was very helpful and so was the front desk staff. It's convenient to some quaint coffee shops, restaurants, lovely Regents Park and the tube stops to get around London. I would stay here again. June 29, 2015
Rated 4.0 out of 5.0 by Nice hotel with friendly staff Stayed one night.. Had access to the very quiet twin bed room early which was very useful. Staff helpful and friendly and enjoyed a good breakfast. Handy location for different tube lines. June 29, 2015
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