Rated 4.2 out of 5 by 386
Rated 3.0 out of 5.0 by DebWW Comfortable bed and surprisingly quiet
The hotel prices on the desk are astonishing, but it's good value if you pre-book with a deal. The hotel room is comfortable enough and the desk staff are helpful and friendly.
The key use in the lift is not clarified sufficiently, either by signage in the lift or by the desk staff - we had to rescue two people who were going up and down without being able to access their floor. They had their keys, just hadn't been told.
We attempted to go for a drink at the bar, but gave up. The two staff were unsmiling, obviously not having a good time at all, did not acknowledge us and were fulfilling long table orders. Having waited for ten minutes, we decided to go out for a drink instead which was definitely the right decision.
November 13, 2013
Rated 5.0 out of 5.0 by Dimpy Definitely Yes
This was by far the most comfortable stay at any hotel that I have stayed so far. Clean,spacious room with a comfortable bed along with a good working space. The staff is very friendly and always helpful. Loved the breakfast. I am already missing it. Very well connected to the tube and is centrally located. I was able to visit all the important places to see quite easily. Loved the fact that you can practically walk to Oxford Street from the hotel.
November 6, 2013
Rated 5.0 out of 5.0 by LCH0766 Superb service and great sleep
I stayed for 2 nights. The room was comfortable with plenty of space and work space. I was able to sleep well which is not usually the case when I come to London as it is so noisy - but the soundproofing in the room was great.
What really made the hotel so good for me though was the staff - they were so helpful and accomodating and for that reason alone I would definately stay here again.
The hotel is so close to Oxford Street and there is a fabulous Tai restaurant within waking distance.
One suggestion for the hotel - slightly more choices of vegeterian food or fish dishes, would be good, and not all vegeterians like goat's cheese !!
But overall, great location, very clean room, love the choice of pillows and your staff are your biggest asset, look after them!
November 4, 2013
Rated 4.0 out of 5.0 by Courgette18 Good room, poor lighting set up, very expensive breakfast
Nice room and friendly staff.
You couldn't have just one bedside light on, which was inconvenient.
The cost of the breakfast was silly and therefore avoided
October 31, 2013
Rated 5.0 out of 5.0 by norahh Best kept secret
The best kept secret in London-good location and the friendliest of staff-comfortable rooms and excellent breakfast.
October 28, 2013
Rated 5.0 out of 5.0 by Lee1562 Excellent Staff Very Helpful
First time staying in London and this hotel is great and average price. The staff are extremely helpful and cant do enough for you, the breakfast is excellent and i would stay here again. Excellent service Thank you
October 28, 2013
Rated 2.0 out of 5.0 by Guest379 Complain and still no change
The only good thing about this hotel is location.
Some amazing staff.
General service poor service at breakfast and room service. 4th floor is run down.
There has been no change over 2 months (min) even after complaining.
October 26, 2013
Rated 5.0 out of 5.0 by PatriciaSue49 Great service and very friendly hotel
I thoroughtly enjoyed my stay in this hotel. The staff and concierge were all kind, friendly and very helpful. I felt secure because of the lift only working by card.
The position is excellent and near the tube, buses, etc. Only a 10 minute walk to Oxford Street, Oxford Circus, etc.
The room was clean, well equipped and I was given extra pillows, blankets, scissors, speciality teas which arrived a few seconds after I requested them.
The breakfast was excellent and the large mugs were a pleasure after the small coffee cups in other hotels. The poached eggs that I requested were excellent.
Would definitely stay there again and I hope very soon!!!
October 26, 2013
Rated 4.0 out of 5.0 by Akaneko Great location
In general the hotel was a good experience with reasonable room size, cleanliness and friendly service. The location was excelent, very close to the tube and to the main attractions in central London.
October 24, 2013
Rated 5.0 out of 5.0 by Normasnob Fresh clean room. Very helpful staff
Stayed as part of a Show and Stay package for my wife's birthday. The reception staff couldn't have been more helpful and took pride in their work introducing us to all the facilities on offer. The room was available earlier than expected enabling us to relieve ourselves of our bags before heading off to Oxford Street. My wife commented on the fresh smell in the room on arrival. Very clean, comfortable and the inclusive breakfast was superb. Altogether a very enjoyable weekend all round and we would have no hesitation in booking again.
October 23, 2013
Rated 5.0 out of 5.0 by Peter96 Lovely stay in London
Favourite Holiday Inn in London. Staff are so welcoming at reception - make you feel like you are visiting friends/family not just another hotel. What more can I say - this hotel is the perfect place to stay when in London.
October 23, 2013
Rated 2.0 out of 5.0 by Willie67 Tired and expensive
This Hotel needs revamping from Management down to accomodation standards. As a Platinum Elite member services differ negatively to other properties in the chain. No free wifi or water in the room. We were also subjected to a fire alarm going off at breakfast on day 1 and whilst safety is paramount, there was no excuse for holding a test at the same time the following morning. Over priced for what you get and anyone paying the full rack rate are in for a disappointment.
October 20, 2013
Rated 5.0 out of 5.0 by infinityJ30 Great Location & Superb Service
This hotel is very conveniently located in central London a block from tube/underground station. The staff is very friendly and helpful. The concierge desk helped me plan my day and suggested a walking route that covers major attractions I wanted to see. The front desk informed me of delays in train service as I was leaving for the airport and offered to get me a taxi and gave complimentary coffee and croissants while I was waiting for my taxi to arrive.
October 11, 2013
Rated 5.0 out of 5.0 by Driffer Extremely helpful staff
After an initial 'hiccup' when the rooms we had specifically requested (disabled access with connecting room - essential for our stay) were not available, our experience ultimately was excellent. Staff on duty at the time of our arrival could not have been more helpful in finding a solution to our problem and the continued care we received during our stay was greatly appreciated, especially by my 92 year old, wheelchair-bound mother-in-law who had a wonderful time.
October 10, 2013
Rated 4.0 out of 5.0 by TaDa Convenient location
Perfect location for our needs. Comfortable bed, friendly staff. Quiet room facing the inner courtyard. Black out curtains that really work.
October 9, 2013
Rated 5.0 out of 5.0 by number2 tired feet
Hotel is located in a very central spot.
everything is in walking distance although the feet are tired.
Greta room great checkin/out service. Didn't have breakfast but it smelt sooo good
will be staying here again
October 7, 2013
Rated 5.0 out of 5.0 by TishP Great Service
My first trip to London in 14 years the Staff were extremely helpful.
From sightseeing to getting me to events made my stay effortless.
I would stay at this location again. It is convienent to underground and walking routes..
October 5, 2013
Rated 4.0 out of 5.0 by Jollies Comfortable hotel in a quiet & convenient location
Hotel is located within walking distance (or a short taxi/tube ride) of both Euston Station and Oxford Street.
Check-in was friendly and efficient and rooms are clean and comfortable.
October 5, 2013
Rated 5.0 out of 5.0 by Redtiley 60 family and friends happy to stay at the Holiday Inn Regents park
Over 60 family and friends from all over the world travelled to London and stayed at The Holiday Inn Regents Park from 27th to 30th Sept 2013 for my daughters wedding. The Reception staff could not do enough to help us, from a smooth check in process to changing rooms if they did not suit. providing extras without request - cups of coffee when I was busy checking my guests in and tea for my disabled mother were most welcome. . The rooms were very clean, beds comfy and the usual items available. Room service was quick and efficient, the maids worked very hard cleaning the rooms each day. Ali the concierge worked tirelessly helping us with luggage, Taxis and anything else we asked. Restaurant staff were very friendly and helpful especially accommodating so many of us at mealtimes. Breakfast was very good with a variety of food to choose from, pancakes being everyone's favourite. The Evening meal was fantastic with use of a private restaurant for my family, Chef Stuart must be thanked for his lovely meal I did not hear one complaint over the weekend and everyone went home happy and talking about doing it again sometime soon
October 3, 2013
Rated 5.0 out of 5.0 by Julia221 excellent breakfast
We stayed one night before an academic course at the hotel. We saw that one elderly couple were looked after very well at their check-in, escorted to the lift , and demonstrated how to use their room key for the lift. It was very nice to see that. Our room was clean and there was complementary chocolate, still water, and sparkling water. We were warned properly not to move any stuff in the fridge otherwise it will be charged automatically. There was a fixed hair dryer and enough towels. The breakfast was amazing and it was shame we did not have time to make own pancake! We had lunch at the hotel, included in the course, which was lovely as well, especially profiteroles! It was pleasant stay, thank you very much.
October 2, 2013
Rated 3.0 out of 5.0 by screenager Great location, friendly staff - tired bathroom
I stay at Holiday Inns quite regularly, but this was my first visit to the Regent's Park one. The location, just behind Great Portland Street station, is great for tourists and those in London on business.
My greeting at reception was friendly and my check in was swift and smooth. I checked that the hotel knew I was a Priority Club member (or iHG member, whatever it is now called) and the receptionist advised me that they were aware and that the points for my stay would be added to my membership account.
I was allocated a room on the second floor. This surprised me a bit as at other Holidays Inns, being a Priority Club member, I have always been allocated a room on a floor towards the top of the hotel. I got the lift to my floor (you need to use your key card to activate the lift which is a good security feature). The bedroom area of my room was fine, but I wouldn't class it as 4 star. It had an open style wardrobe area with a hanging rail (more budget hotel style). I also think my room may have been above the restaurant, bar or some other public area which is not ideal.
My gripe with the room (251) was the tired state of the bathroom. The tiles and grouting around the bath need attention!. I don't expect to see this in a 4 star hotel. I think Holiday Inn need to pull their socks up regarding maintenance of the property. People expect better standards from a four star hotel.
Anyone wanting to use Wi-Fi (let's face it, that's just about everyone these days) be aware it is chargeable and expensive.
The area was very noisy at night with party goers. I know it was a Friday night in a major city, so this is only to be expected.
I don't think being a Priority Club member gave me any benefits at this particular Holiday Inn which is disappointing. Loyalty should be rewarded.
All in all, great location but not a four star experience. Ok if you can get a price deal, but I don't think I'd stay at this particular Holiday Inn again. I've stayed at the Premier Inn near Kings Cross and had a bigger room, cheaper rate and quieter night. Oh, and the bathroom there was in perfect condition.
Although I encountered very friendly, polite and efficient staff, sadly the hotel itself did not offer me the expected Holiday Inn standards and experience.
October 1, 2013
Rated 5.0 out of 5.0 by patstan Central location
This central location has good transport into town.
The hotel is clean and the décor is being refurbished.
September 30, 2013
Rated 4.0 out of 5.0 by Rnai Convenient location in quiet neighbourhood
We stayed four nights in a twin room. The hotel is located close to the subway station (Great Portland station, less than 5 min walk) and allows a convenient access to other London areas. There are convenient stores near the station. The Regent's park is within 10 min walk and the neighbour is quiet. The room was relatively spacious and comfortable (equipped with a hair dryer and ironing set). There was a refrigerator in the room, but no space for a personal storage was inconvenient. The Wifi was not free, and the short time connection feels expensive, but if you stay longer, it will be around 10GBP/day (with two connecting devices). The receptionists were kind and responsive.
September 27, 2013
Rated 4.0 out of 5.0 by Eric57 Extremely poor value for the price
We were shocked what we got for the price we paid for a room we used for less than 12 hours. Reception area is so stark and uncomfortable looking. There is no warmth at all. We couldn't believe it that breakfast not included for the price we paid for the room. We would definitely not be staying at this hotel again and would not recommend it.
September 26, 2013
Rated 2.0 out of 5.0 by fly1a Avoid - old and tired rooms
Stayed for 3 nites on revard points
As a platimun was 'upgraded' to an Exec Room on lower floor
Room was small and very tired looking - many sctatches and marked furniture
September 25, 2013
Rated 4.0 out of 5.0 by anse perfect location
Great location for all central London. Regents park a short stroll.
September 25, 2013
Rated 4.0 out of 5.0 by CricketFanJohn Good hotel - as long as you don't drive
Used this hotel whilst visiting Lord's for the YB40 Final - very handy location. Staff were all very friendly and helpful; room service was very reasonably priced, quickly served and tasty. Room was clean and Holiday Inn mattresses and pillows are always very comfortable! Only negatives are lack of free internet access - wifi was available but expensive at a starting price of £5 for an hour's access; and the warnings from the hotel staff about recent break-ins to vehicles in the underground NCP car park. We felt perfectly safe in and around the hotel itself, but very wary about leaving our car (which we needed to transport all the stuff a 5 month old requires!). The car park doesn't belong to the hotel, so they have little control over it, but more than one member of staff gave very strong warnings about local thieves. Hence the low score for "Able to relax", which relates solely to the car park as the hotel itself is fine. Thankfully in our 2 night stay there were no problems, other than the price of this car park at £36 a day! Would definitely stay here again, but when our little one is a bit older and we can use the train!
September 25, 2013
Rated 4.0 out of 5.0 by GrumpyDoc WiFi - A bad joke
Whilst my stay was comfortable and staff were obliging and extremely welcoming, 'the complimentary' WiFi was appalling.
Almost every other London hotel worth it's salt provides WiFi that is free and of good quality, whereas that provided by Holiday Inn ( as if they were doing me some great favour) was slow and at times non- existent. They really will have to do a lot better that this.
September 21, 2013
Rated 4.0 out of 5.0 by Marmite49 Convenient Location in Quiet Area
This was our second stay at this hotel which is situated in a quiet side street near Great Portland Street tube station. The room is comfortable and well appointed as is usual at 'Holiday Inn' hotels. Tea & coffee tray are provided as is an ironing board and iron. The bathroom although small was more than adequate for a short stay. The hotel has many restaurants and shops nearby and also has an NCP car park right next to it. One thing that I will say is that the car park is extremely expensive as compared to other car parks in London, we paid £36 for 20 hours whereas we paid only £24 for 24 hours in Pimlico. Thus said the car park is NCP and does not belong to the 'Holiday Inn' although they used to give discount if you parked there but now they no longer do so beware of the charges. Staff are courteous and helpful, rooms and bathroom are clean and beds are comfortable, breakfast was good. What more can you ask for, I would stay here again
September 19, 2013
Rated 3.0 out of 5.0 by BettyBR Helpful staff
Brief stopover so limited time but staff very helpful on late arrival. Room quite small.
September 14, 2013