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Rated 4.5 out of 5 by 309 reviewers.
Rated 4.0 out of 5.0 by Lovely hotel in a great location We love staying in the Holiday Inn at Westfield, Stratford because having parked the car for only £5.00 a day we can enjoy the first class hotel facilities and rooms as well as Westfield. There is everything there from shopping to cinemas to bars and the links to Central London and Islington make The Holiday Inn the perfect base for a trip to the Capital and The Emirates Stadium. February 9, 2013
Rated 5.0 out of 5.0 by Conceirge at Hotel Your Conceige Paul was really friendly and helpful way beyond that which was expected. A big thank you to him. February 5, 2013
Rated 5.0 out of 5.0 by Every week - perfect! I stay weekly at this hotel for business and I cannot fault it. Both the hotel and the Staybridge sides. February 3, 2013
Rated 5.0 out of 5.0 by Perfect Position Booked for one night Sat 26 January 2013, stayed in room 501 an executive room, overlooking the Olympic Park. Check in was speedy and efficient. Room was very clean and comfortable, save for the stale smell of cigarette smoke, not the hotel's fault by any means, just mindless ignorant previous guests. Bed very comfy and a choice of two pillows, bathroom was spotless. Being so close to the tube, DLR and mainline rail station at Stratford it's a perfect base to explore London and Westfield. Highly recommend Holiday Inn Stratford City, from the staff downwards. February 2, 2013
Rated 5.0 out of 5.0 by Short break of shopping & relaxing Excellent location for Stratford Westfield Shopping Centre and surrounding area, great transport links into central London. The hotel was extremely welcoming, complimentary upgrade was provided as a priority card holder. Fantastic room, airy and open plan, and the staff were exceptional, especially the young man on reception who checked us in and out. Warm and friendly staff, great location and exceptional standards in the hotel, thank you for a lovely weekend. A very satisfied customer. February 1, 2013
Rated 5.0 out of 5.0 by Great Staff, Great Hotel From the moment we arrived at the hotel reception to the moment we left, the service we received from all the staff was exceptional. Nicholas at reception was very welcoming and efficient, making us feel very welcome. The room was spotless. We used the bar and resturant and the staff were just as helpful and cheerful. The service was first class. The location of the hotel is great and the parking at Westfield was very cheap. 10 out of 10. We will be back! January 28, 2013
Rated 5.0 out of 5.0 by Great Location Holiday Inn Stratford (London) is adjacent to the Westfield shopping centre and plentiful eateries. It's right next to rail/tube station too (a short ride into central London#. A new hotel sharing entrance with the Staybridge Suites next door. Everything is new and shiny and well appointed bathroom and bedroom with comfy bed. Hotel was also very quiet despite being a few steps from entertainment & transport. Efficient check in & out, and clean rooms; our only gripe would be the inefficient & ineffective heating #it was January and there was snow on the ground outside - it was cold!), which merely blew the already cool air around the room but most annoying was despite having switched the "heating fan" off, it came on by itself early every morning - waking us up! We visited shops, markets, galleries, museums as well as friends in London. Would stay there again. January 27, 2013
Rated 5.0 out of 5.0 by Brilliant location, brilliant hotel Working in the area for a couple of days and my wife joined me on the trip. We were so delighted with the hotel, its proximity to the train station and what can you say about Westfield Stratford City with the Olympic Stadium in the background. Great food and service - the only minor issue was our taxi driver finding the best place to leave us off for the hotel - postcode issues! Aside of that, we look forward to visiting the hotel again. January 23, 2013
Rated 5.0 out of 5.0 by Shopping weekend Arriving at Stansted Airport it is an ideal place to stay. 50 minutes by bus from Stansted ( only 6 pounds!!!) and you are in front of the hotel. Very nice new rooms, iovely view over the Olympic sites, friendly staff and freshly prepared breakfast a la carte!!! My daughter and I cannot expect coming again! January 21, 2013
Rated 4.0 out of 5.0 by Fantastic Hotel, but no vehicle access We stayed here for one night during the week and could not believe the amazing location. Brilliant for shopping, would highly recommend if you want to shop. Saying this, the one serious downside to the location is that there is no vehicle access to the hotel, you have to park in the multistorey car parks and then walk to hotel. We had booked a disabled room and although my Mother was not in a wheelchair, she has severe walking difficulties, we were never told of the issue with access on booking. On checking out, the concierge were extremely helpful and located a wheel chair. But this issue really needs to be addressed, we would not stay again until easier access is available. The rooms were clean and comfortable with great views. The staff were friendly and the breakfast buffet was great. Would highly recommend except for the access issue. January 16, 2013
Rated 3.0 out of 5.0 by Nice room, Bad bathroom. It was a good hotel but did like the sink in the bathroom, so I was not be able to wash. I did not like the menu for dinner but the breakfast was ok but a bit unhappy about there is no breakfast buffet. January 11, 2013
Rated 4.0 out of 5.0 by Overall Very Good - just one small annoyance though... Our stay here was for two nights in a standard double room with breakfast. Our welcome was great and the man on reception was very friendly. Our room was clean and had everything we needed for our short break. Our only gripe was on the last morning when two members of staff were doing what we guessed was a stock check in the restaurant at breakfast. It was really annoying listing to a man run though lists of numbers quite loudly whilst we were trying to eat. We found we couldn't relax or chat over breakfast as it was simply too distracting. It was even more annoying as we'd been told we had to sit in that particular area when there were tables elsewhere that were free. Alternatively, the men could have sat elsewhere as there were plenty of other spaces away from the guests eating breakfast. January 11, 2013
Rated 4.0 out of 5.0 by Great location During check in, my debit/credit card was requested from which £50 was kept in holding. I was told this money would be released back into my account a few days after I checked out providing everything was in order, despite my having paid for my hotel stay in full at the time of booking. This was not mentioned at the time of booking either. This hotel is located right at Stratford Westfied shopping centre and has easy access to Stratford rail/underground station. Nice, clean rooms - although the water in the shower would only get so warm! Did not have any food/beverages during my stay - chose to eat at the food court in Westfield shopping centre instead! Would definitely stay here again. January 7, 2013
Rated 5.0 out of 5.0 by Our stay at Holiday Inn - Stratford City Dear Team of Holiday Inn Hotel - Stratford City - London. I and my husband really enjoyed at your hotel during Chistmas holidays and my birthday on 27th December. January 7, 2013
Rated 5.0 out of 5.0 by Great stay !!!! Fantastic stay over the new year,great service!the team really seem to enjoy there work Thanks to the food and beverage manager who was on duty while there..He is a breath of fresh air is the hotel January 6, 2013
Rated 5.0 out of 5.0 by Exceeded expectations I am often the sort of person that criticises and complains, however this hotel exceeded all expectations. It was spotlessly clean, a lovely place in a central shopping centre to retreat back to, for a peaceful drink with a view of the Olympic stadium. We had an executive room which was very comfortable and spacious, with everything you could hope for and the little extras that make it special, bath robes, bottled water,etc. Every member of staff was personable, polite and acknowledged us, it was Boxing day so these people had worked over Christmas which I really appreciate as I have worked many holidays as a nurse. I hope the manager appreciates the team at this hotel which clearly make this a very special place to stay. January 3, 2013
Rated 3.0 out of 5.0 by Comfortable and quiet location, great staff Hotel is very good and well placed except that there is no way to drive up to it and off load bags or get into a taxi while waiting in the lobby, maybe a left over from the games but planners needs to make this possible as it was raining the following morning and we had to wait away from the hotel in the rain to get a taxi we had pre arranged. Difficult to do with a mother in law in wheel chair and luggage. Staff were very helpful but this one point needs to be fully addressed. January 3, 2013
Rated 3.0 out of 5.0 by Room Service Spoil Good Hotel As a platinum priority club member of many years, I stay in and enjoy many Holiday Inns across the UK. This was my second stay at Stratford, on the first stay I ate out (as the shopping centre has an excellent range of restaurants) on this occasion I needed to work, so ordered room service. The menu was limited compared to most HI's - it did have an option for the restaurant menu, but I was looking for simple but good. My first choice was 'off' so I chose again, food arrived promptly but two parts of the order were wrong which required another visit from room service. The quality of food was average at best and all this with a tray charge of £5.00 - more than most other Hi's. What should have been a good simple meal with good value and no hassle became poor quality, with poor service at a relatively high cost. The rest of the experiance -bedroom, check-in, bar etc - was good but let down by the above. January 2, 2013
Rated 5.0 out of 5.0 by 3rd stay, would still recommend Excellent location with attentive staff. Quality of food in restaurant excellent, but also well positioned for lots of other choice in Westfield. Standard of accommodation is very good, especially as the beds are relatively new. December 19, 2012
Rated 5.0 out of 5.0 by convenient and comfortable Very near to all amenities and good value for money! December 15, 2012
Rated 1.0 out of 5.0 by nice hotel but would have been a great stay but for the unfortunate experience of "working girls" operating in the hotel . for this reason we will not be returning ....although the management were quick to respond to the problem... December 10, 2012
Rated 4.0 out of 5.0 by More than just affordable Nice location, accessible to transportation, very clean rooms, friendly hotel staff- great value for money. This made our vacation in London more memorable. December 8, 2012
Rated 4.0 out of 5.0 by room service food I have stayed in the hotel the last 6 weeks and with working late and not wanting to eat out I have room service and find there is an very poor choice of basic home cooked food. Also the food has arrived and was not what I ordered at least 3 times. This is not good when you are working long hours and you want something good and simple to eat. December 8, 2012
Rated 5.0 out of 5.0 by comfortable and convenient we stayed here for a night at the end of november to do some christmas shopping at westfield. perfectly situated right near the shopping centre, the room was very comfortable with a soft cosy bed and lovely bathroom. very clean, friendly staff and great features such as wifi and a big tv! ended up staying in our room over 12 hours straight eating subway, watching tv and sleeping after our journey :) would definitely stay here again and recommend to friends and family! December 6, 2012
Rated 5.0 out of 5.0 by Frequent London visitor Stayed at the Holiday Inn Wesffield as my wife and myself attended the Rolling STones concert at the o2 . We would normally stay in or around Docklnads but as usual when the o2 is being used prices are completely ridiculous . That having been said we found the hotel to be jsu as easy a commute to the o2 a simple tube journey even better the tube runs later for the return trip . From our arrival mid afternoon until we left next day we found the staf attentive without being over powering , we didnt eat other than an excellent breakfast but we did enjoy a period in the View bar . We had some customers with us who all commented on the excellent location and thos who drove also remarked on the ease of parking . We didnt but if you wished to go shopping in Westfield you could not be more convenient . The rooms are modern , clean and well appointed the only disappointment being a rather weak shower . Overall the hotel was excellent and i will continue to use on future visits to the o2 December 6, 2012
Rated 5.0 out of 5.0 by Great location for a lot of retail therapy Took the underground to get there, and just a short walk away was the hotel, very well located for the shops and Lots of the restaurants, should you want to eat somewhere different. The real Greek is a must. December 2, 2012
Rated 5.0 out of 5.0 by GREAT LOCATION ON JUBILEE LINE Booked online, hotel on Jubilee Line only a minutes walk away, easy to get into City and O2. Staff are really friendly, room was lovely and lots of shopping opportunities within moments of stepping out of hotel. We have stayed in many of London's Holiday Inn's but this one has the edge for us... For the record The Old Holiday Inn in Sydney by the Rocks is the best we have stayed in...Cheers from the sunny Isle of Wight November 24, 2012
Rated 5.0 out of 5.0 by Great location and friendly staff I really great location for a great hotel. Wesfield shopping centre fantastic and the circle line into London is on the doorstep. Reception staff extremely friendly and helpul November 23, 2012
Rated 4.0 out of 5.0 by Great location for the O2 Arena Loved the hotel, great location for a trip to the O2 arena, with the added bonus of excellent shopping on the doorstep. The only let down was the food, cold cooked breakfast with stale bread and pastries. November 18, 2012
Rated 4.0 out of 5.0 by excellent position I took my mother in law up to do our xmas shopping. The position of the Hotel could not be more convenient, especially as we tend to split up, and she could go back to the Hotel whenever. Ideal for station too. Nice modern Hotel, very clean and the staff were very helpful and pleasant. The only reason I have given the "relax" box average is because we don't relax on our shopping days!!!! We went on to stay at Holiday inn at Greenwich, as we had a concert to go to at the 02, we really noticed the difference in it from your nice new Hotel. November 14, 2012
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