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Rated 4.5 out of 5 by 243 reviewers.
Rated 5.0 out of 5.0 by Customer Service Stayed for 4 nights in November on combined business/leisure, This hotel is excellent in all respects. Customer service at its best. Well managed hotel, breakfast is very good with healthy choices, rooms are a good size. Location is great for one wanting to stay in area- convenient - steps away from shopping Centre, trains, tube ,bus. Overall a wonderful stay and the Tuesday evening drinks/snacks and meet the manager night is a real treat. Would definitely return. November 22, 2013
Rated 4.0 out of 5.0 by Good clean and comfortable stayed for one night on our travels home through London on 14th November only problem we had was postcode on sat nav took us to wrong car park *C* so confusion finding our way around and right car park, however hotel was clean, comfortable and convenient to the shops in westfield shopping centre, straight down in the lift , great shops, casino and eating places. Hotel had lovely quiet bar and comfortable, breakfast in the area behind bar in morning was very good, good selection and great buffet.. one criticism is not a vegetarian selection atart from the usual eggs and the extras from a full english, veggie sausages, or fish would have been nice for veggies. On arrival on 14th reception staff *lucky* i think she was called... apologies if name wrong was brilliant gave us choices of room floor, loads of information and was professional and pleasant, great service. will def stay again when in london in february. November 22, 2013
Rated 4.0 out of 5.0 by A Great Welcome This hotel could become one of our favourites. Staff (Gloria?) provided a really warm welcome to the hotel and checked that we had everything we needed. Our room was big, clean and and comfortable and we even had a view of the Olympic park. (The only slight negative was the adjoining door to another room - a personal pet hate about hotel rooms, after previous bad experiences elsewhere - but no problem this visit, and worth it for the lovely room.) When we got back fairly late from a concert we found the hotel bar lounge to have a nice lively atmosphere, more friendly staff - and good snacks! Finally, breakfast was good quality and lots of choice. We will definitely return. November 18, 2013
Rated 5.0 out of 5.0 Good place Comfortable room, good bed, great service, verry cleaner! I loved this hotel ! November 16, 2013
Rated 5.0 out of 5.0 by Excellent value Excellent value - only criticism might be that the entry from the Shopping Centre is to a entrance level that was unmanned when I arrived so it took a moment or two to work out where to go to reach reception. November 14, 2013
Rated 4.0 out of 5.0 by Short Stay Holiday Inn Stratford Only stayed one night. Request for early check in messed up by hotel reservation staff. Over complicated check in process due to other guest with same surname staying same date - staff not able to deal with this! Once got pass this hotel room was good and comfortable for short stay. Poor quality shower gel and liquid soap provided - made place feel like budget ibis. Breakfast was good but staff seemed inexperienced clearing table before I had finished. Bar was busy but under staffed. Location was excellent for O2 and Westfield shopping. Will return soon - hope to have less trouble checking in next time as really puts you off otherwise good value hotel. November 14, 2013
Rated 5.0 out of 5.0 by Great service I stay at the Stratford City HI a lot; at least one and usually two nights most mid-weeks, for work. I use hotels a lot for work in general, and this is one of the best. The staff work really hard to make your stay as comfortable and personal as possible. I've never known a hotel staff group to learn my name and preferences as quickly, and to bend over quite so far backwards to make my stay as pleasant as possible. These people are genuinely and skilfully focused on customer service, anticipate your needs, and delight in getting it right.. The restaurant menus have all been varied and delicious, and change regularly. I love my porridge, and the kitchen staff are happy to make me a brimming bowl each morning. If only there was a better gym. Great running routes in the area though, and literally in the middle of the Westfield shopping centre and right next to the Olympic park. November 11, 2013
Rated 4.0 out of 5.0 Guaranteed quality and top location Enjoyed the quality of the hotel and the location was just perfect. Easy access and great for shopping and for Sports fans as it across from the OlympicStadium. Albeit on the costly side, it has the IHG assurances and considering that it is London it is feasible. All in all very comfortable and pleasant stay. November 9, 2013
Rated 4.0 out of 5.0 by Music too loud I arrived at about 8 on the morning. Welcomed in the parking garage by music loud enough think you enterd a discotheque. Same music same problem in the elevator of the parking. Nothing wrong with the hotel itself, but the musak in the shopping centre, in which this hotel is located, was at an unacceptable level. It went on till late Sunday evening (the shopping centre closes at 6 tehre is nobody there!) and you could still hear it through the double glazed windows of the hotel. November 8, 2013
Rated 5.0 out of 5.0 by London Tourist Wonderful experience overall. We really enjoyed the location which is away from the city. The hotel is situated in the Westfield shopping complex where you have easy access to restaurants, shopping and most importantly the tube/train everything is right there at the doorstep. We were able to get to and from London with absolutely no issues and less then 20min! Rooms are nice, clean and still new. We stayed in a standard double nothing fancy but it met all of our needs and we had no problems whatsoever. Only thing this hotel could make improvements in would be their restaurant. The restaurant staff was a little lost it felt like they were all new employees and didn’t know what to do… nothing too serious our goal was to experience London which had plenty of dining options. I highly recommend this hotel we enjoyed every bit of our stay!!!! November 6, 2013
Rated 5.0 out of 5.0 by One night stay Hotel was easy to find from tube although directions to reception could be better . Staff were friendly and room was excellent. Overall a great stay November 6, 2013
Rated 5.0 out of 5.0 by Excellent Family Stay First stay in a Holiday Inn hotel. Great service, room ready on arrival at 10.30am. Our request for an Olympic Park view had been provided - spacious room with huge bed and sofa bed for daughter. Very clean, nice toiletries & superb waterfall shower. Fabulous location in the heart of Stratford, great for shopping, eating, entertainment and visiting central London. Would definitely return again. November 5, 2013
Rated 5.0 out of 5.0 by Best Hotel Stay Ever! I have nothing but good things to say about this hotel! It was beautiful, clean, comfortable, and in the centre of a major shopping complex with everything you need at your doorstep. Easily the best hotel I have ever stayed at. Ever. November 5, 2013
Rated 5.0 out of 5.0 by Great location Near underground, busses. Very near Westfield. Near O2 arena Queen Elisabeth Park. Good view from restaurant terasse and from our room. Nice staff. Very helpfull. Very clean. Would like to stay at this hotel Again. November 4, 2013
Rated 5.0 out of 5.0 by Excellent Hotel I used this hotel for an overnight stay whilst shopping at Westfield. As its within the shopping mall complex it was ideal to leave the wife shopping whilst me and the kids escaped to our room to watch TV and relax. It cut down the kids whinning by almost 80%. The hotel itself was excellent. It was clean and everything seems brand new. The room I stayed in was big and luxurious and well worth the money. Even though the hotel is next to a busy trainline and east london there was no noise whatsoever from outside. I cannot fault my stay and will definetly use it again whilst shopping. November 2, 2013
Rated 5.0 out of 5.0 by everything was just perfect We totally enjoyed our stay at Holiday Inn. Everything was perfect and we will defintaley choose the hotel again for our next stay in London. October 31, 2013
Rated 5.0 out of 5.0 by Friendly service We had a pleasant stay in this well situated hotel, convenient for Westfield shopping Plaza and with good travel links nearby. Staff were polite and helpful. Breakfast was good value and delicious! Lovely views from bedroom window. Would definitely stay here again! October 29, 2013
Rated 5.0 out of 5.0 by Friendly staff, Great Hotel We stayed at this hotel for two nights with family, the hotel is in a great location, very clean, the reception and bar staff are friendly, The security was great, felt safe. We will be back,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, October 29, 2013
Rated 5.0 out of 5.0 by Another great stay This was our 6th stay this year and as usual, we enjoyed a welcome reception, friendly, attentive staff, a comfortable room and great breakfast to see us on our way the next day. October 28, 2013
Rated 2.0 out of 5.0 by Noise a problem in room opposite the Casino and Shopping Mall I stayed in a room on the fifth floor of the hotel which faces the Westfield Shopping Centre. The room was clean and reasonably well appointed. The beverage tray was a little sparse. However, I immediately noticed the loud music which was coming from the Westfield Shopping Centres outdoor speakers which line the concourse below the hotel adjacent to the shopping centre. I was trying to work in the room but the music was a huge distraction. As I am a light sleeper I went back to reception to ask how long the shopping centre's speakers would remain switched on and be playing loud music. Reception told me they got switched off at 9pm. To be fair the hotel Manager then offered to switch me to a room facing the Olympic Park. I choose to stay put as I didn't plan to use the room again until about 9.30pm when it should be quiet. I regretted this decision later, as on entering my room at 9.30pm the shopping centre's music was still blaring. I went back to reception who immediately placed a call to the shopping centre staff asking that the music be turned off. I was grateful to the reception staff and kept my fingers crossed that the music would be turned off. I went back to my room on the fifth floor and to my relief the music was now off. However my sense of relief was short lived as the music had been replaced by the noise coming from the Casino directly opposite my room. On hearing loud voices and shrieking I looked out to see the Casino Balcony facing me. Despite the cool temperature it was being used as a drinking/smoking area. The noise level stayed quite constant and high until about 1am. I should have moved room when it was offered by the management who did their best to solve my problem. I just didn't see the Casino until it was too late. So my advice would be to always ask for a room with a view of the Olympic Park and preferably one which is high up. If you can't get a guaranteed room then be prepared for potential disruption to sleep. Plus points; the hotel is well located and the staff were helpful. The room including the bathroom was clean. The IHG Rewards Club meet and greet by the management on a Tuesday night was a nice touch. The poor sleep that I had, caused by the noise of the shopping mall and Casino spoilt what would have been a nice stay. October 27, 2013
Rated 5.0 out of 5.0 by positive command My wife and I have been delighted with the friendly people and the charming hotel and the shopping center ... We will certainly be happy to return and recommend this hotel unconscionable. soon ... elena & akis October 26, 2013
Rated 5.0 out of 5.0 by Value for money, New hotel As compared to other London hotels, Holiday Inn Stratford is great value for money. You get an updated room as the hotel is pretty new and well-kept. At first, I was worried about the location at East London. But the accessibility was great with the tube and central London can be reached within 20-25min. The bonus was Westfield shopping mall just right below the hotel, a very huge mall with lotsa shops! And we can see the locals coming here to do their shopping... October 25, 2013
Rated 4.0 out of 5.0 by Best night sleep I have had in London This hotel is a great base for concerts at the O2 Arena. I attended the recent John Mayer show at the O2 and managed to arrive back at the hotel 30 minutes after the show ended. The room was spotless and ready for me at check in. Staff were friendly & helpful. There is a all night casino opposite but I slept like a baby. Breakfast was £10 extra but we'll worth it. Full English kept me full till evening time. Will definitely go back if I am in London again. October 25, 2013
Rated 5.0 out of 5.0 by Excellent weekend stay The room was amazing, the staff were extremely helpful. It was nice to unwind in the evening in the bar, which was very comfortable. The food in the restaurant, we had breakfast and dinner, was excellent. We enjoyed our stay so much that we have booked again. October 24, 2013
Rated 5.0 out of 5.0 by Great location, lovely hotel and comfy bed Stayed for a lovely weekend on 20th October 2013. Hotel was very comfortable with a friendly bar and restaurant. Although it is situated within the busy Westfields shopping centre we were never bothered with noise. The staff were very helpful and always friendly. Would definitely book again. October 24, 2013
Rated 5.0 out of 5.0 by Excellent apart from breakfast This is a very good hotel and well placed for a trip to London. it is easy to get to by car and at the moment carparking charges are reasonable at the Westfield Center. My only issue is with the breakfast, it is overpriced and apparently we were supposed to be offered vouchers at check-in which would have made the price £10 instead of £15. We were not offerred thase vouchers so after the first morning, having been disappointed by the breakfast we went elsewhere. at check-out the bill was wrong and after some discussion the bill for our breakfast on that first day was reduced. My big problem is with the tea at breakfast, hot water is dispensed from a flask - for a quality hotel this is appalling, water for tea should be at boiling point not luke warm. Why isn't tea and coffee served at your table as it is in most of the other hotels I saty in, this is a hotel, not an Express. Maybe a small point, but it is something that needs improving. October 24, 2013
Rated 5.0 out of 5.0 by Comfortable hotel and great staff service Excellent stay again! Staff were very helpful and sorted out issues with twin/double beds straight away and efficiently with no hassle. Very comfortable rooms. October 24, 2013
Rated 4.0 out of 5.0 by nice and quiet hotel new and nice hotel,friendly staff, good internet connection, comfortable bed, fast check-in, fitness centre on site-but rather very small. Generally I can recommend this hotel to everybody. October 20, 2013
Rated 5.0 out of 5.0 Would stay again. * Clean * Good shower with plenty of hot water * Good air conditioning (not central air) with digital controls * Good cooked breakfast * Bar in the hotel (and offers for free drinks!) * Excellent access to nearby shops and restaurants * Safe location * Good parking * Polite and friendly staff There isn't much to fault Holiday Inn Stratford City on, so I won't try. I'd recommend them and would stay again. Might be worth getting some Kahlua in your bar btw. ;) October 19, 2013
Rated 4.0 out of 5.0 by Modern and well located Very well located hotel beside Westfield mall, which is huge, and beside Stratford International (HS1 train takes 6 mins from St Pancras) and tube, train and bus stations. All very modern. Check in was nice, smooth and friendly. As a Platinum member received a complimentary drink and snack at the bar, although no room upgrade. Room was a decent size, modern, and clean. Bed was very comfortable. Bathroom was nicely decorated, great powerful shower. Very good Holiday Inn which reminds me more of the modern Holiday Inns you find in Asia (although lacked a swimming pool!). October 17, 2013
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