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Rated 4.5 out of 5 by 338 reviewers.
Rated 5.0 out of 5.0 by Very comfortable, clean and good service All excellent although it wasn't cheap. Perfect location. Helpful and pleasant staff. Good experience all round. July 26, 2013
Rated 4.0 out of 5.0 by Good experience this Time Previous stay was a nightmare as I found out after I stayed I'd been charge for removing something from room. Regular stayer at hotel rooms are nice, staff nice, food ok. Great location. Need free wifi! July 23, 2013
Rated 4.0 out of 5.0 by Another Stay in London Having stayed in London and other cities many times, I took the advice of a colleague and stayed at the Holiday Inn Stratford City. I wasn't dissapointed and excellent choice situated in Stratford adjacent to the main Westwood shopping centre is a hotel of very good quality. On arrival you notice the quality service presented by the hotel staff. Although on business and certainly not a shopper the location proved excellent next to the bus and train/tube servicethat serve London and surrounding areas. There are a mixture of modern eateries around the hotel but I chose to eat in. Quiet rooms without the usual banging of doors that is often experienced. A modern well appointed Hotel that I will certainly use again. July 16, 2013
Rated 5.0 out of 5.0 by Complete convenience Booked for 2 nights at the hotel specifically to go shopping. Hottest two days of the year, but with the efficient air con in the room we were very comfortable. Over from Sydney for a 5 week break so we are used to very new modern hotels and this certainly was up to standard. Good shower, free wifi etc. needed an extra bed for our daughter, the sofa in the room is a double sofa bed OK for one night but prob, not very comfy for a long stay Easy parking in the car park only £12.50 for 3 days!! Would cost that for 3 hours in Sydney!! The only downside is that there is no lift from the car park to the hotel so you have to come up an escalator and then walk outside (not much fun in the rain)about 70m, depending on how much luggage you have could be an inconvenience. Presumably you could get assistance if required. All in all our stay was a great experience, such easy access to Westfield, shops open until 9pm so no issues on missing out. Ate at the Mexican restaurant which was excellent, had a table outside, great atmosphere, felt like we could have been in Sydney!! July 13, 2013
Rated 5.0 out of 5.0 by Lovely staff Had a one night stay last week every member of staff was first class friendly efficient and welcoming the room was good and very quiet during the night . The location was great next door to the tube and the Westfield centre .Would recommend . July 8, 2013
Rated 3.0 out of 5.0 by disappointed regular Having stayed for a good number of nights in the recent months i was disappointed with the experience recently. 1, arrival was not as well performed as normal and again no recognition of priority club membership or level, this has been raised a number of times but it is still not recognised. when it is the benefits are appreciated. 2, rooms opposite the casino are noisy until quite late. I regular ask for a room on the park side to avoid this to ensure a good nights sleep for early starts and work. 3, the bed making skills of the house keeping staff are getting worse, f they cannot make th ebed do not bother, there is nothing worse than getting int o bed with a ruffled bottom sheet not fitted properly then having to re make the bed yourself! 4, Breakfast is getting better and still think more could be done to keep fried eggs fresher. The breakfast greeting is always good from Hugo and it makes your day easier when recognised and remembered. on the whole reception staff are great its when back office helps out it deteriorates. Still recommend it over the other options in the area July 8, 2013
Rated 5.0 out of 5.0 by Bed & breakfast Good for cheap stay in London. Clean and new rooms. Comfortable. Good commuting start for events in London Excel (very close and good connection). Hidden entrance to hotel - it is hard to find the entrance to hotel - totally invisible from outside the building. June 25, 2013
Rated 4.0 out of 5.0 by good value great service very comfortable room and nice modern hotel,only downside it is away from central London,but transport links are good and westfield has many amenities. June 24, 2013
Rated 5.0 out of 5.0 by best stay in a hotel for 5 years!! this was my 2nd visit and stay at this hotel, and i was extremely impressed with every aspect of my stay again. i stayed 3 nights, and found the facilities, environment, staff, customer service, room, cleanliness, food (at breakfast), and bar service excellent. i would highly recommend this hotel for a general all-round experience. the location is fantastic for both local facilities, nearness of trains/tube, and area. the fact it is located next to westfield shopping mall is a bonus, as there is everything on hand from good food stores, and every type of retailer based there. the staff at this hotel are exceptional, and have excellent cusotmer service skills. they are helpful, attentive, and knowledgeable. i will be returning here again in the future as it is a hotel i can trust 110%. thank you June 22, 2013
Rated 5.0 out of 5.0 by Another very relaxing stay We have stayed at the Holiday Inn, Stratford City on many occasions and it never fails to give us a relaxing break. The staff are very friendly and deal with everything efficiently, from check in to special requests during our stay and then a problem free check out. We look forward to our next visit. June 21, 2013
Rated 4.0 out of 5.0 by Great hotel A good and new hotel with big comfortable rooms and perfect breakfast. Good acsess from airport and to sentral London. Would stay here again. June 19, 2013
Rated 5.0 out of 5.0 by A great place for shopping....and the view!!! We stayed overnight for a birthday shopping weekend. Booked and executive room and asked for views over the Olympic park...wonderful views! Will be great once all the work is completed. I would recommend a higher room on that side as it seems quieter because it is away from the shops. Room was spotless, water and chocolate available as we booked executive and also got a free drink at the bar being Priority Club members. Be warned, bar prices are pretty steep, but this is commonplace in hotels these days. We probably would have stayed longer drinking on the bar terrace in the sun if it wasn't £5 for a bottled cider! The bathroom was immaculate and the rain shower was lovely! Nice toiletries in the room (The White Company) and a decent sized TV. Also nice the the fridge was on an available to use for keeping drinks etc. Staff were extremely helpful and I was even wished a happy birthday on arrival. It is perfect for shopping at Westfield as we were able to come back and drop bags off in the room easily. The parking is £5 for 24 hours. We ended up paying £7.50 for the whole stay, which to me is reasonable compared to some places. It was easy to access the hotel from the car park as long as you park in the right place (follow signs for parking for Chestnut Plaza and Four Dials and you will be in the right place). All in all and excellent stay! Well done HI Stratford! Room Tip: Rooms on the Olympic Park side higher up will be quieter and have great views. Go for Executive if you can for the extra space. Stayed June 2013, travelled as a couple June 17, 2013
Rated 5.0 out of 5.0 by Stratford rules! Wonderful stay. Facilities, location and staff. Well done. June 14, 2013
Rated 5.0 out of 5.0 by Great view excellent service Excellent excellent! We had a wonderful time and a big thank you to Rein on reception who was so polite and made our stay a very memorable one, we had a view of the Olympic stadium What a great hotel at a perfect location for the tubes and trains. Thank you so much, would definitely stay here again June 9, 2013
Rated 3.0 out of 5.0 by Non-existant houskeeping! Although the hotel is well located for the Westfield shopping centre and parking is excellent value, the hotel was badly let down by poor housekeeping. After a day out we returned to our room at 1530 and it had not by then been serviced by housekeeping. Furthermore, there was no shower gel/shampoo in the room for our first night. Consequently, we were unable to properly relax and had to go out again earlier than planned so the room could be made up. The duty manager was helpful when we complained and organised a complimentary glass of wine, however, it was by then too late to remedy the situation without further disturbing us. Finally, despite the Olympic legacy the view from the room was of a building site since the Olympic Park is being dismantled, hardly the view touted in the advertising for the hotel. June 9, 2013
Rated 5.0 out of 5.0 by Great hotel and service This new clean and comfortable hotel is well suited for visiting London and has west fields shopping mall next door. Staff were excellent as was whole experience June 6, 2013
Rated 5.0 out of 5.0 by Fantastic! This is a fantastic hotel! The location - in the centre of the Westfield Mall - is outstanding and everything you could ever need is literally right on your doorstep! Our room was on the 7th floor overlooking the Olympic Stadium and also a panoramic vista of the City of London and Canary Wharf. You could do a lot lot worse than stay at the Holiday Inn Stratford. June 1, 2013
Rated 5.0 out of 5.0 by great service and fabulous arena its a very nice hotel with great location. Overall very nice experience. May 18, 2013
Rated 5.0 out of 5.0 by Location, Staff and Comfort. Can't really complain about the price as we stayed using points however, this hotel was the best points value we could find in London for the weekend. The highlight for my wife and I was the wonderful indvidual service we received from Annabelle on reception. I have been travelling for business for more than 20 years so checking into hotels is nothing new to me but somehow Annabelle made it a memorable experience and we fthink she is a real asset to the hotel. May 12, 2013
Rated 4.0 out of 5.0 by Overall good experience It was great.. i stayed here with my sister and the hotel was accomodating when she fell ill and we needed to get to the nearest hospital. We also had to change rooms since our hot water in the shower did not work and the night manager Owen was outstanding. He moved us and helped with our luggage and was extremely helpful... We asked to borrow the scale in the gym to weigh our luggage but the receptionist lady was not flexible and said no... rather dissapointing considering we were going to return it and not walk away with it. With 4 luggages we could not take the luggage to the scale we needed the scale for a few mins in our room. Overall though i did not allow that spoil the experience great shopping center and easy transportation both bus and train to other places. The concierge was helpful also with our luggage. May 9, 2013
Rated 4.0 out of 5.0 by Convenient to transport links Very nice, clean and comfortable hotel, staff very friendly, breakfast was not as good as another hotel I stayed in the month before however the Holiday Inn was better value for money. May 6, 2013
Rated 5.0 out of 5.0 by great hotel in perfect location we had the pleasure of spending three nights last weekend in the holdiday inn stratford city. it was a most enjoyable experience in a lovely hotel in a perfect location. we would highly recommend this hotel and we fully intend to return in the very near future for a more relaxing break. May 5, 2013
Rated 5.0 out of 5.0 by Clean room and great location Clean hotel, nice room, great location for shopping, eating, and 5 minute walk to rail/subway station. May 3, 2013
Rated 5.0 out of 5.0 by Awesome stay Comfortable bir size room, very well situated, quick access to London center, very friendly and helpfull staff May 3, 2013
Rated 2.0 out of 5.0 by Disappointed service I was quite disappointed with the services i received from hotel. i requested for the Economic Times paper and no one told me that they can not provide this paper to the customers until i asked next day morning. also had to call 2 times to get shaving kit in the room i agree these are complimentary items however customer need to be updated if items are not available or delayed to deliver April 29, 2013
Rated 5.0 out of 5.0 by Would highly recommend Stayed for one night and had a double and a twin room. Staff were all extremely helpful and friendly. Rooms very good. Breakfast was one of the best we've had....and we stay in lots of different hotels. April 27, 2013
Rated 5.0 out of 5.0 by Great Hotel Planned a day out in London and whilst there we decided to stay over on a spur of the moment whilst shopping in Westfields, Stratford City. We walked into The Holiday Inn and requested a room of which they had availability. The room was lovely, on the 7th floor, so amazing views. The room was lovely and modern, bed was really comfortable. The shower was ok, just not very powerful, but otherwise nice and hot. Would definitely stay here again April 26, 2013
Rated 5.0 out of 5.0 by Very relaxing We have stayed here twice and have enjoyed both our stays. The food in the restaurant was excellent and the Staff throughout our stay very polite and helpful. We would recommend this Hotel. A small criticism of the bar stock. Perhaps more Joice of soft drinks for example J2O. April 25, 2013
Rated 4.0 out of 5.0 by Ideal work location with comfort A pleasant place to stay with friendly staff who respond to requests and feedback well. rooms are clean and with good bathrooms beds comfortable. Breakfast is OK but often not that special, food can be cold and the cereal selection is low value compared to cost and competition. I opt to stay here because of the clean comfort of the room however the current rate of price increasing i am having to look and compare due to company budgets being exceeded. Price is on a constant rise and I stay frequently. Watch pricing! would recommend to others April 23, 2013
Rated 5.0 out of 5.0 by Lovely new Hotel Stayed here recently, and now an automatic choice when in London. Clean and bright, excellent service and great location in Westfield, with views of Olympic Park from the terrace. Also easy to reach "The City" or "West End" by taking the (Central Line) tube - Stratford station is within a very short walk. April 22, 2013
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