Rated 4.5 out of 5 by 88
Rated 3.0 out of 5.0 by Prim Reasonable
Braekfast good but some queuing because supply to buffet a little slow.
Room adequate and very clean but a bit tired.
How water free but charge for Wi-Fi!
October 23, 2013
Rated 3.0 out of 5.0 by ilyt Variable standard of rooms
I stay here often, always choosing the same corporate rate (no choice there!) but I am a Gold Elite IHG member. Now all I want to mention is there are some really disgraceful rooms at Holiday Inn Sutton. Room 135, where I was put this time, is a particular shocker; the TV is fixed directly to the wall opposite the bed so you cannot choose your viewing angle or place a chair in front of it. Also, on this visit, the room's table was about a foot higher than you would like to have it - more like a table you would lean against than sit at; so, eating room service was a bit of a farce, with my plate way up around head level and only an oblique view of the TV news. All that was missing for a complete institutional feel was a straitjacket and some bars for the window.
October 21, 2013
Rated 5.0 out of 5.0 by Gilly57 Outstanding staff
We have been staying at this hotel for night or two every week for the last two months. Last week we needed to stay for several nights on a day by day arrangement. The staff were outstanding. Very understanding of our situation and couldn't do enough to help.
We would definitely recommend this hotel to friends and family or anyone needing a place to stay close to the Marsden hospital in Sutton.
October 18, 2013
Rated 5.0 out of 5.0 by justine12 Holiday Inn - Sutton, Surrey
I booked my son and his new wife in for their honeymoon night. I arranged to leave them some gifts to open when they arrived and all the staff were so helpful with these arrangements. My son and daughter in law said the room was really nice and they had breakfast in their room. Thank you to all the staff for making this experience so memorable for them.
Mrs J Powell
October 10, 2013
Rated 5.0 out of 5.0 by Tropicmum Great sized family room
Our family room was large enough for our family of four. It had two double beds, small table and two chairs along with a desk. We would've preferred 1 double and 2 singles. Anyway the room was very spacious and also very clean and tidy. The breakfast is good with full English breakfast plus there was a nifty little machine that made pancakes for you. The location is right in the middle of Sutton near shops and restaurants and close to British Rail (less than 10 min walk) for easy access into London. We would happily recommend this hotel to friends.
October 2, 2013
Rated 5.0 out of 5.0 by Albalal Pleasant Stay
We had a great room, that was quiet and we could see the City of London skyline in the distance. The staff couldn't have been more helpful. We decided to try the restaurant for dinner and were delighted with our choice. The steak in particular was delicious, as was the rest of the meal. It was nice that the chef popped out to have a chat with us after we had finished.
A choice of venues for a post-meal, off site drink were literally round the corner. Although, we did pop back to the Hotel Bar later and utilised the Foosball table (top tip remember your 50ps, although the Bar staff are more than happy to give you change).
It was great to have a Pancake machine as an addition to the Breakfast Buffet Options - would recommend.
September 13, 2013
Rated 4.0 out of 5.0 by Gigollo2FG Comfortable hotel with friendly staff.
Comfortable room with complimentary water and chocolate,however-only one bathrobe and flex on kettle too short to reach plug(room 427). Nice bathroom. Fairly good value, breakfast in room for two was very expensive. Staff very helpful and friendly.Quite noisy but is in the middle of Sutton and did have secondary glazing.
September 3, 2013
Rated 5.0 out of 5.0 by Stevedy Never changes.
Always a absolute pleasure staying, consistently great all round. Recommend this to anyone even for a relaxing break.
September 1, 2013
Rated 4.0 out of 5.0 by kinship very nice
myself and my two granchildren who i care for alone stayed here overnight on our way to an award and we was happy with the location also being able to use the hotels amenaties the only thing lacked was a refreshment vendin machine which kids love when away overall i found it clean and very presentable i would happyly say if you are needing a nice hotel wen traveling the area this is one to be considerd ,thnks graham
August 31, 2013
Rated 3.0 out of 5.0 by Lizzy56 Overnight 17 August
1. Swimming pool OK. Changing rooms below standard.
2. Room and bathroom OK.
3. Breakfast: Noisy room. Had to wait for fried eggs. By then the bacon had to be replenished. I had wanted pancakes but machine empty - by the time it was refilled I had finished my bacon and egg and pancakes were only 50p coin size. Then croissants had run out.
The food I had was good ie. porridge, fruit, egg and bacon but far from relaxing experience.
4. Car park barrier made loud noise every time a car came in or out. This was audible in our room - not acceptable.
August 21, 2013
Rated 4.0 out of 5.0 by SkaDaddy Sutton Holiday Inn August 2013
Nice clean hotel in excellent location with friendly staff. Ideal for exploring the Upper Thames Valley. We had a daughter at a Dance Summer School in Epsom so was ideal location for this. Railway station 10 mins walk and direct line to London Victoria in Zone 5 so can use Oyster Cards or Travelcards. Gym was good & swimming pool lovely with jacuzzi, sauna & steam room & never busy so plenty of room. Rates reasonable. On site restaurant fine & breakfasts good. Many local restaurants nearby in town.
My only downsides were lack of free wi-fi & expensive to buy. Also has a good car park but costs extra £7 daily to use - why not include in room rate?? Had to pay parking also at Holiday Inn in Ventura in California so may be a standard thing I guess.
Bathroom a bit tired & ready to be upgraded
Overall I would stay here again & it was good for a family.
August 18, 2013
Rated 5.0 out of 5.0 by ELLE3 Great room and great staff
Booked 3 rooms as were attending a wedding nearby.
I asked if a room could be available before the usual booking in time of 2pm. When we arrived found that they had provided two out of the three for us early so were able to change and go to the wedding without a rush. Very helpful!
Wedding reception was at this hotel and was wonderful.
The staff were attentive but in a relaxed and quiet manner nothing was a bother. The food and drink was good.
The bedrooms were very comfortable and quiet (we were on 4th floor) the airconditioning was very efficient.
Breakfast the next day (included in our price) was very good with as much as you wish buffet style.
August 17, 2013
Rated 5.0 out of 5.0 by Wraf22 Great time
We had a great time, but for the noise of police cars which is not the fault of the hotel it's just it's location. One point s the due to the one way system I think there could be more direction signs. You drive passed the station and then have to go around the system at the next set of lights you have to get in lanes early there are no signs to help you.
We have stayed at a few of your hotels and the one at Sutton is the best for service, comfort and the staff are great too.
August 16, 2013
Rated 5.0 out of 5.0 by Rio14 comfortable room and nice leisure centre
Fantastic atmosphere with staff show really care about the hotel.
Health club well maintain and clean
August 12, 2013
Rated 5.0 out of 5.0 by Stevedy Always a pleasure
Use this hotel Alot, it's always a great place staff excellent, atmosphere great, comfortable and great location and facilities.
August 12, 2013
Rated 5.0 out of 5.0 by customer16 excellent stay
I have been staying hotel on and off for a year, due to close proximity to work. They staff are extremely helpful and go out of the way to make you stay as comfortable as possible. Great job everyone.... Special thanks to Dennis...
August 9, 2013
Rated 5.0 out of 5.0 by Tracy1973 Fantastic
Fantastic stay, all staff so lovely & helpful. Will definitely stay again.
August 9, 2013
Rated 2.0 out of 5.0 by NinaG Room was dark and poorly decorated. Comfortable enough bed.
I didn't expect Holiday Inn Hotel room to be so tired looking! Our room was drab and dark, the carpet was covered in stains. The rooms need to be modernized. Absolutely nothing like the picture in the website. At breakfast, my coffee mug had lipstick stains on, so I had to ask for a cleaner mug! However, the restaurant staff were much more friendlier than the reception staff.
August 6, 2013
Rated 4.0 out of 5.0 by Staffs81 Overall a good clean hotel
Stayed at this hotel as I am working around the Sutton area. Enough parking and easy to find. Food is very nice and service is good especially at breakfast. The bedrooms are ok, little tired in areas if I am honest but very comfortable. I was lucky enough to get an upgrade and the room was better suited for business needs.
August 4, 2013
Rated 3.0 out of 5.0 by IMOZAMURAI Room cleanliness
One of the small towels in the bath room was not replaced and remained in the different place as used by the previous customer. Cleaning of the bath room was not completed.
August 3, 2013
Rated 5.0 out of 5.0 by jenny62 very nice hotel
stay here a lot when up in town. always good staff and helpfull. nice clean rooms.
August 2, 2013
Rated 5.0 out of 5.0 by happy40th great swim
with the fantastic hot weather what a delight the swimming pool was,the dining room staff were exceptionally welcoming and very nice and helpful. Another very good stay at the holiday inn,thank you
July 21, 2013
Rated 5.0 out of 5.0 by ryinja Good Hotel
Second time at this hotel. Very comfortable good location
July 9, 2013
Rated 5.0 out of 5.0 by DaveD111 very relaxing stay with excellent staff
My wife and I had an excellent relaxing stay and I have to say all the staff were very helpful and pleasant while remaining unobstrusive. Only low was the gym is small
July 1, 2013
Rated 5.0 out of 5.0 by Steamboat Overall, excellent stay
Just about everything was excellent. My only ( very minor) gripe was the cost of drinks in the bar. However, I do not stay in London Hotels often, and, coming from Lancashire and Cornwall,
I am possibly out of touch with London prices.
I will certainly stay at Holiday Inns again.
June 27, 2013
Rated 4.0 out of 5.0 by Food Great Reception ( Amber - was brilliant)
Arrived late due to problem with trains. Phoned reception in advance of arrival to explain the situation. Amber not only sorted out room for speedy check in but also arranged dinner and completely took the stress away.
I stay in hotels on a regular basis and this was by far the best service I have had for a long time.
June 24, 2013
Rated 4.0 out of 5.0 by PedroLA Excellent Service
The General Manager gives a nice wellcome and warm atmosphere into the hotel. Great service overall. Food excellent. Special thanks to Diana, who is by far the best dessert sellers I have come across. She has a great connection with all customers, and can temp you very easily with an Caramel Apple Granny.
The only downside is the VERY expensive internet access.
June 17, 2013
Rated 5.0 out of 5.0 by Weekendaway Good location for epsom races
Enjoyable stay and all staff were extremely helpful and friendly. Good location for epsom races, although one particular taxi firm recommended by the hotel was unreliable. Rooms could probably do with a bit of an update on decoration - looked a bit 1980's. Breakfast was good and a buffet style but overpriced. Not sure why but prices are quoted less VAT this is then identified as "tax" ? Prices should be quoted including VAT this then clearly shows what the actual cost is when searching. Would stay again.
June 8, 2013
Rated 5.0 out of 5.0 by julie1 love this hotel
great location, easy walk to shopping centre, train station, very quiet rooms, great swimming pool, gym and sauna. great value for money, this was our 3rd stay and love staying here whenever we visit london. We like staying on the outskirts of the capital, away from the crowds. would defo recommend this hotel.
June 1, 2013
Rated 5.0 out of 5.0 by Susaan Great service.
Would recommend stay at Sutton Holiday Inn, have stayed several times this year and staff are lovely, nothing is too much trouble. Had lovely comfy rooms and good meals. Also was given two free upgrades which we greatly appreciated. My daughter stayed at the hotel the night before her wedding and the staff were fantastic as we were all rushing round sorting last minute plans. Would not stay anywhere else, very good value for money. A lovely experience. Thank you.
May 27, 2013