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Rated 4.5 out of 5 by 132 reviewers.
Rated 5.0 out of 5.0 by Fantastic Fantastic stay, all staff so lovely & helpful. Will definitely stay again. August 9, 2013
Rated 2.0 out of 5.0 by Room was dark and poorly decorated. Comfortable enough bed. I didn't expect Holiday Inn Hotel room to be so tired looking! Our room was drab and dark, the carpet was covered in stains. The rooms need to be modernized. Absolutely nothing like the picture in the website. At breakfast, my coffee mug had lipstick stains on, so I had to ask for a cleaner mug! However, the restaurant staff were much more friendlier than the reception staff. August 6, 2013
Rated 4.0 out of 5.0 by Overall a good clean hotel Stayed at this hotel as I am working around the Sutton area. Enough parking and easy to find. Food is very nice and service is good especially at breakfast. The bedrooms are ok, little tired in areas if I am honest but very comfortable. I was lucky enough to get an upgrade and the room was better suited for business needs. August 4, 2013
Rated 3.0 out of 5.0 by Room cleanliness One of the small towels in the bath room was not replaced and remained in the different place as used by the previous customer. Cleaning of the bath room was not completed. August 3, 2013
Rated 5.0 out of 5.0 by very nice hotel stay here a lot when up in town. always good staff and helpfull. nice clean rooms. August 2, 2013
Rated 5.0 out of 5.0 by great swim with the fantastic hot weather what a delight the swimming pool was,the dining room staff were exceptionally welcoming and very nice and helpful. Another very good stay at the holiday inn,thank you July 21, 2013
Rated 5.0 out of 5.0 by Good Hotel Second time at this hotel. Very comfortable good location July 9, 2013
Rated 5.0 out of 5.0 by very relaxing stay with excellent staff My wife and I had an excellent relaxing stay and I have to say all the staff were very helpful and pleasant while remaining unobstrusive. Only low was the gym is small July 1, 2013
Rated 5.0 out of 5.0 by Overall, excellent stay Just about everything was excellent. My only ( very minor) gripe was the cost of drinks in the bar. However, I do not stay in London Hotels often, and, coming from Lancashire and Cornwall, I am possibly out of touch with London prices. I will certainly stay at Holiday Inns again. June 27, 2013
Rated 4.0 out of 5.0 by Great Reception ( Amber - was brilliant) Arrived late due to problem with trains. Phoned reception in advance of arrival to explain the situation. Amber not only sorted out room for speedy check in but also arranged dinner and completely took the stress away. I stay in hotels on a regular basis and this was by far the best service I have had for a long time. June 24, 2013
Rated 4.0 out of 5.0 by Excellent Service The General Manager gives a nice wellcome and warm atmosphere into the hotel. Great service overall. Food excellent. Special thanks to Diana, who is by far the best dessert sellers I have come across. She has a great connection with all customers, and can temp you very easily with an Caramel Apple Granny. The only downside is the VERY expensive internet access. June 17, 2013
Rated 5.0 out of 5.0 by Good location for epsom races Enjoyable stay and all staff were extremely helpful and friendly. Good location for epsom races, although one particular taxi firm recommended by the hotel was unreliable. Rooms could probably do with a bit of an update on decoration - looked a bit 1980's. Breakfast was good and a buffet style but overpriced. Not sure why but prices are quoted less VAT this is then identified as "tax" ? Prices should be quoted including VAT this then clearly shows what the actual cost is when searching. Would stay again. June 8, 2013
Rated 5.0 out of 5.0 by love this hotel great location, easy walk to shopping centre, train station, very quiet rooms, great swimming pool, gym and sauna. great value for money, this was our 3rd stay and love staying here whenever we visit london. We like staying on the outskirts of the capital, away from the crowds. would defo recommend this hotel. June 1, 2013
Rated 5.0 out of 5.0 by Great service. Would recommend stay at Sutton Holiday Inn, have stayed several times this year and staff are lovely, nothing is too much trouble. Had lovely comfy rooms and good meals. Also was given two free upgrades which we greatly appreciated. My daughter stayed at the hotel the night before her wedding and the staff were fantastic as we were all rushing round sorting last minute plans. Would not stay anywhere else, very good value for money. A lovely experience. Thank you. May 27, 2013
Rated 5.0 out of 5.0 by Amazing breakfast! The breakfast buffet alone is worth staying at this Holiday Inn! Hot fresh every time we went there whether it was 6:30am or 10:30am and it was never low on anything! Just fabulous. The service provided by the staff in every area of the hotel was also amazing. I highly recommend this location to anyone looking to stay in Sutton. May 18, 2013
Rated 4.0 out of 5.0 by Good business hotel Good hotel and a nice upgrade - thank you. Good proximity to London without the hustle. Its the extras that get me down # Car park £ 7.50 Internet £ 15.00 Shame really. May 14, 2013
Rated 4.0 out of 5.0 by What is great about Holiday Inn Sutton The stand-out feature is the leisure provision - swimming pool, sauna, steam and work out room, all of high standard and spotlessly clean. This was way ahead of what I expected. The rest is your standard Holiday Inn, and none the worse for that. May 7, 2013
Rated 5.0 out of 5.0 by A Well-Run Hotel with Friendly Staff I stay at a lot of hotels, mainly IHG Group, although others too, which helps me draw comparisons. The Holiday Inn in Sutton is one of my more regular hotels and I am always impressed by the friendliness of the staff on Reception, in the Bar and Restaurant and also at breakfast time - they always seem cheerful and willing to help - in a genuine way, not just 'Have a nice day'! The General Manager is frequently visible too, showing he is a hands-on person, which is always good to see. Food is similar to other Holiday Inns - of a good quality and nicely presented, although not too adventurous, which suits me after a day's work. The rooms at this hotel are of a good standard throughout and, unlike some other Holiday Inns, this one always seems to offer the promised room upgrade to Priority Club members whenever it is available. I stay at the Holiday Inn in Sutton 2 or 3 times each month and, overall, find it a great place to stay and excellent value. May 7, 2013
Rated 4.0 out of 5.0 Comfortable stay again Ive been staying at this hotel ever week for over 12 months and it is continuely April 30, 2013
Rated 5.0 out of 5.0 by London Marathon Package We stayed on the night before the London Marathon in which my wife was taking part. Yet again the whole experience was a great way to relax the night before the event. We didn't need to worry about transport to the start, as we had seats on the coach and relaxing in the pool,sauna and steam room was fantastic. The only disappointment was the Pasta Buffet. When we stayed with the marathon package a couple of years before there was a fixed high carb menu for the marathon package which was a limited choice but very nice and I am sure included starter and dessert. However this year it was a buffet where the pasta sauces were a bit runny and not very appetising and the bolognese sauce ran out before we got to it and wasn't replaced. The pasta kept running out and took an age to be replaced. We purchased a separate starter as this wasn't on offer and there was no dessert either. I will definitely use this hotel for the marathon next year as it takes as much stress away as possible but we were a little disappointed with the food on this occasion. April 29, 2013
Rated 5.0 out of 5.0 by very comfortable bed ! I was staying for 2 nights as my son was getting married nearby. The hotel is in a great location, very close to shops etc. very clean all over. Good choice of food at breakfast and lovely staff. April 15, 2013
Rated 5.0 out of 5.0 by A lovely weekend break We stayed at the Sutton Holiday Inn for the first time last weekend. The staff are wonderful, the food is good and the atmosphere of the hotel is very relaxing. I would highly recommend this hotel to others. April 13, 2013
Rated 5.0 out of 5.0 Great Customer Service!! Myself and my boyfriend have stayed a quite a few times at this hotel and each time we cannot fault the service of the reception staff, they are so so so helpful and very friendly :) please pass this on message to the related staff!! April 11, 2013
Rated 4.0 out of 5.0 by Family Friendly Great family friendly hotel my kids loved it would come again,just one negiative comment the room was cold i think the air con/heating was not working. April 8, 2013
Rated 4.0 out of 5.0 by Excellent Hotel & Staff We stayed here on 29th & 30th March as we had reservations to the David Bowie Is exhibition at the V&A and a lunch booked at One Blenheim Terrace, St Johns Wood, we regularly come to London from Exeter and don't mind the commute by train and tube. This hotel was ideally placed for location to the train station, bars & restaurants in the lively town centre. All staff were friendly and welcoming and very knowledgeable of the services and area. We had been upgraded to a Junior Suite room and the room was lovely very spacious with table chairs, sofa & fridge in our room. The only problem we couldn't get the safe to work but that was probably user error. The facilities of the hotel are superb with a gym and fitness area, sauna in each of the changing rooms, steam room and pool. The only thing I would say was that the drinks were incredibly expensive we paid £12.00 for a pint of cider and a glass of wine but the town centre does have a number of choices of bars & restaurants with in walking distant & a morrisons too. April 7, 2013
Rated 4.0 out of 5.0 by excellent staff Very pleasant staff at reception and snack bar Breakfast a bit average Bathroom looks tired, good shower pressure though April 4, 2013
Rated 4.0 out of 5.0 by Sporting event visit Lovely comfortable room with amazing beds. Decor a bit tired in bathroom. Slept very well until 2.30am when the neighbours came back and then we were kept wide awake. Although you don't hear doors slamming at this hotel, the soundproofing between rooms leaves alot to be desired. The breakfast was good but a bit busy! March 29, 2013
Rated 5.0 out of 5.0 by Wonderful Stay Returned yesterday from a weekend break thank you for a most enjoyable stay this hotel never fails me - all the staff made this a pleasant and enjoyable experience. I have stayed here on several occasions and will certainly be back. March 25, 2013
Rated 5.0 out of 5.0 by Welcome Feeling My husband and I have stayed at this hotel 2 or 3 times a year for over 10 years to visit family and have always found it comfortable this visit we brought our grandaughter as a 16 birthday treat the staff were brilliant and made her feel special. The breakfast has always been good but this time even better Thanks March 25, 2013
Rated 5.0 out of 5.0 by Great location and service The hotel is extremely well placed near the high street and train station. The rooms are comfortable and the service excellent. They serve an especially good buffet breakfast. March 24, 2013
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