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Rated 4.5 out of 5 by 191 reviewers.
Rated 5.0 out of 5.0 by Nice hotel Stayed one night while going to a party elsewhere. Room comfortable although TV did not work properly but soon fixed. Astonished that a hotel of this class did not provide free wi-fi; the charges were high. Breakfast was good; I had assumed that it was part of the package but nobody was about to check - anyone could have walked in off the street! My first attempt at this review crashed out - did it not like my comments! December 21, 2013
Rated 4.0 out of 5.0 by lovely place to stay First thought of the place, small car park. Beautiful as we entered the reception, very clean and posh looking. Very expensive to stay considering you have to pay to park as well. Breakfast is ridiculously expensive. Also no free WiFi which you would think you would get because of the cost. Night staff were a bit miserable but overall quite a pleasant stay, just needs a bit more value for money. December 19, 2013
Rated 5.0 out of 5.0 by very clean . very friendly staff We got a warm welcome on arrival . The hotel had its Christmas decorations up which always creates a great atmosphere . Breakfast was plentiful and was hot ! Friendly staff .The rooms were very clean and comfortable , air conditioning was very good . Tea and coffee was plentiful just a great stay as always with holiday inn December 18, 2013
Rated 5.0 out of 5.0 by Fantastic stay We stayed at this hotel when we came to a friends party. After the last experience my husband had in a Holiday Inn (Bristol) where he didn't sleep we weren't expecting much. However we were pleasantly surprised. The rooms were lovely, the staff were welcoming and couldn't have looked after us better. A fantastic stay looked after by fabulous staff. Thank you. December 4, 2013
Rated 4.0 out of 5.0 by I don't like the staff at all. Upon arrival i was immediately subject to the condescension from staff members and generally treated as a minor or misfit as opposed to a valued customer, i felt the staff were old fashioned and judged me based on my appearance. I was subject to ridicule when i went to pick up a takeaway delivery from reception and throughout my stay generally treated with a short and snappy temper as opposed to the warm gentle approach expected from those working in the service industry. I ordered a taxi and when i got to reception the duty manager, Denise quickly scrambled for a phone and said to me "they have been engaged the whole time" a blatant lie which resulted in me missing an appointment as i had to wait over 30 minutes for a taxi. The room was ordered as a deluxe room which was misleading as i was lead to belive i was paying with a room with the advertised chocolates and beverages on the description of the room as well as "upgraded toiletries" which i didn't recieve...i got bog standard no brand soap and shower gel as well as no hand soap and no toothbrush or toothpaste the chocolates described were also not present and when i mentioned this to staff they reluctantly brought up a mars bar which i felt was a bit slap dash and uncomplimentary. Also i had to request slippers (which were too small) and found that is the robes were used i would be subject to a £35 charge. i opened the mini fridge to be greeted by a piece of paper stating that anything i took (the "complimentary" water i assume included) would be charged from my card after departure. As for the room i liked it but one of the lights were not working and the tv wasnt able to switch to any other modes which meant i couldnt play my own media that i brought along with me. I called down to reception multiple times for various reasons and was always greeted by a monotone reluctant staff member who seemed tasked with my issues. I was charged a shocking £15.95 for breakfast and i wasnt asked how my stay was on departure. Overall a nice hotel but the staff and prices ruin it (2.50 for a can) i felt this put a damper on my birthday and would perhaps choose a competitor in the future December 3, 2013
Rated 4.0 out of 5.0 by Good Service I had a good nights sleep, and an early breakfast the staff looked after me very well. November 28, 2013
Rated 4.0 out of 5.0 by Contradiction It is a strange thing (this goes for many hotels): it must be a very expensive thing to have a swimming pool that hardly no one uses and not charge it. On the other hand: everybody uses wifi and what is the cost? But they charge it! I do not understand this. Otherways: good hospitable hotel, friendly staff, even a boiled egg is brought at your table at breakfast, freshly cooked. I come here once a year, already about 8 or 10 times, and always return. November 27, 2013
Rated 4.0 out of 5.0 by Family Stay Loved the location of this hotel and we paid a fair price on room only, however breakfast prices were difficult to find and very expensive (£47 for a family of 4) will eat in town next time. The pool and spa area were great and a real treat to have. November 19, 2013
Rated 4.0 out of 5.0 by Great service and tasty food Have stayed at the hotel on numerous occasions and the staff are always professional, yet warm and welcoming. Great bar food and would recommend staying at this hotel November 19, 2013
Rated 4.0 out of 5.0 by Really comfortable and great service This is not the first time that I have stayed at the Holiday Inn at Sutton.The staff here are very friendly and tentative the food is great and the hotel is very clean and comfortable. If you plan to visit London then the Holiday Inn Sutton is highly recommended. November 5, 2013
Rated 5.0 out of 5.0 by Great pool! After a long way driving, nothing better than relaxing by the indoor pool (ask my children)... and recharging batteries to attend several appointments in the hectic London city!. This hotel offered a very pleasant stay, room was huge, clean and quiet... fitted with nice furniture and relaxing colours. Children breakfast was complimentary and that's a plus. Adult breakfast and overnight parking was chargeable so remember to have the extra money. just lovely! November 1, 2013
Rated 5.0 out of 5.0 by good location and great service I been before in this hotel I loved every thing there food , service , bed , swimming pool and sauna and the steam room , the location is really handy not far away from central london .. October 25, 2013
Rated 3.0 out of 5.0 by Good location but tired rooms and poor food The hotel appears not to be hungry enough to have the excellent standards, that should be delivered for the rates charged. They need to raise the game with maintenance, I have had flickering lights in the bathroom on two occasions something you see in films to indicate low rent hotels. The room furniture is tired and the bathrooms are showing their age. The restaurant automatically charges for service, for slow casual service. For one meal I was served fish so over cooked it looked like dried fish and a desert which was hot at the top and still frozen at the bottom. Is this because they have a captive audience of business travelers? The gym is rather small and claustrophobic when busy. October 24, 2013
Rated 3.0 out of 5.0 by Reasonable Braekfast good but some queuing because supply to buffet a little slow. Room adequate and very clean but a bit tired. How water free but charge for Wi-Fi! October 23, 2013
Rated 3.0 out of 5.0 by Variable standard of rooms I stay here often, always choosing the same corporate rate (no choice there!) but I am a Gold Elite IHG member. Now all I want to mention is there are some really disgraceful rooms at Holiday Inn Sutton. Room 135, where I was put this time, is a particular shocker; the TV is fixed directly to the wall opposite the bed so you cannot choose your viewing angle or place a chair in front of it. Also, on this visit, the room's table was about a foot higher than you would like to have it - more like a table you would lean against than sit at; so, eating room service was a bit of a farce, with my plate way up around head level and only an oblique view of the TV news. All that was missing for a complete institutional feel was a straitjacket and some bars for the window. October 21, 2013
Rated 5.0 out of 5.0 by Outstanding staff We have been staying at this hotel for night or two every week for the last two months. Last week we needed to stay for several nights on a day by day arrangement. The staff were outstanding. Very understanding of our situation and couldn't do enough to help. We would definitely recommend this hotel to friends and family or anyone needing a place to stay close to the Marsden hospital in Sutton. October 18, 2013
Rated 5.0 out of 5.0 by Holiday Inn - Sutton, Surrey I booked my son and his new wife in for their honeymoon night. I arranged to leave them some gifts to open when they arrived and all the staff were so helpful with these arrangements. My son and daughter in law said the room was really nice and they had breakfast in their room. Thank you to all the staff for making this experience so memorable for them. Mrs J Powell October 10, 2013
Rated 5.0 out of 5.0 by Great sized family room Our family room was large enough for our family of four. It had two double beds, small table and two chairs along with a desk. We would've preferred 1 double and 2 singles. Anyway the room was very spacious and also very clean and tidy. The breakfast is good with full English breakfast plus there was a nifty little machine that made pancakes for you. The location is right in the middle of Sutton near shops and restaurants and close to British Rail (less than 10 min walk) for easy access into London. We would happily recommend this hotel to friends. October 2, 2013
Rated 5.0 out of 5.0 by Pleasant Stay We had a great room, that was quiet and we could see the City of London skyline in the distance. The staff couldn't have been more helpful. We decided to try the restaurant for dinner and were delighted with our choice. The steak in particular was delicious, as was the rest of the meal. It was nice that the chef popped out to have a chat with us after we had finished. A choice of venues for a post-meal, off site drink were literally round the corner. Although, we did pop back to the Hotel Bar later and utilised the Foosball table (top tip remember your 50ps, although the Bar staff are more than happy to give you change). It was great to have a Pancake machine as an addition to the Breakfast Buffet Options - would recommend. September 13, 2013
Rated 4.0 out of 5.0 by Comfortable hotel with friendly staff. Comfortable room with complimentary water and chocolate,however-only one bathrobe and flex on kettle too short to reach plug(room 427). Nice bathroom. Fairly good value, breakfast in room for two was very expensive. Staff very helpful and friendly.Quite noisy but is in the middle of Sutton and did have secondary glazing. September 3, 2013
Rated 5.0 out of 5.0 by Never changes. Always a absolute pleasure staying, consistently great all round. Recommend this to anyone even for a relaxing break. September 1, 2013
Rated 4.0 out of 5.0 by very nice myself and my two granchildren who i care for alone stayed here overnight on our way to an award and we was happy with the location also being able to use the hotels amenaties the only thing lacked was a refreshment vendin machine which kids love when away overall i found it clean and very presentable i would happyly say if you are needing a nice hotel wen traveling the area this is one to be considerd ,thnks graham August 31, 2013
Rated 3.0 out of 5.0 by Overnight 17 August 1. Swimming pool OK. Changing rooms below standard. 2. Room and bathroom OK. 3. Breakfast: Noisy room. Had to wait for fried eggs. By then the bacon had to be replenished. I had wanted pancakes but machine empty - by the time it was refilled I had finished my bacon and egg and pancakes were only 50p coin size. Then croissants had run out. The food I had was good ie. porridge, fruit, egg and bacon but far from relaxing experience. 4. Car park barrier made loud noise every time a car came in or out. This was audible in our room - not acceptable. Disappointing stay. August 21, 2013
Rated 4.0 out of 5.0 by Sutton Holiday Inn August 2013 Nice clean hotel in excellent location with friendly staff. Ideal for exploring the Upper Thames Valley. We had a daughter at a Dance Summer School in Epsom so was ideal location for this. Railway station 10 mins walk and direct line to London Victoria in Zone 5 so can use Oyster Cards or Travelcards. Gym was good & swimming pool lovely with jacuzzi, sauna & steam room & never busy so plenty of room. Rates reasonable. On site restaurant fine & breakfasts good. Many local restaurants nearby in town. My only downsides were lack of free wi-fi & expensive to buy. Also has a good car park but costs extra £7 daily to use - why not include in room rate?? Had to pay parking also at Holiday Inn in Ventura in California so may be a standard thing I guess. Bathroom a bit tired & ready to be upgraded Overall I would stay here again & it was good for a family. August 18, 2013
Rated 5.0 out of 5.0 by Great room and great staff Booked 3 rooms as were attending a wedding nearby. I asked if a room could be available before the usual booking in time of 2pm. When we arrived found that they had provided two out of the three for us early so were able to change and go to the wedding without a rush. Very helpful! Wedding reception was at this hotel and was wonderful. The staff were attentive but in a relaxed and quiet manner nothing was a bother. The food and drink was good. The bedrooms were very comfortable and quiet (we were on 4th floor) the airconditioning was very efficient. Breakfast the next day (included in our price) was very good with as much as you wish buffet style. August 17, 2013
Rated 5.0 out of 5.0 by Great time We had a great time, but for the noise of police cars which is not the fault of the hotel it's just it's location. One point s the due to the one way system I think there could be more direction signs. You drive passed the station and then have to go around the system at the next set of lights you have to get in lanes early there are no signs to help you. We have stayed at a few of your hotels and the one at Sutton is the best for service, comfort and the staff are great too. August 16, 2013
Rated 5.0 out of 5.0 by comfortable room and nice leisure centre Fantastic atmosphere with staff show really care about the hotel. Health club well maintain and clean August 12, 2013
Rated 5.0 out of 5.0 by Always a pleasure Use this hotel Alot, it's always a great place staff excellent, atmosphere great, comfortable and great location and facilities. August 12, 2013
Rated 5.0 out of 5.0 by excellent stay I have been staying hotel on and off for a year, due to close proximity to work. They staff are extremely helpful and go out of the way to make you stay as comfortable as possible. Great job everyone.... Special thanks to Dennis... August 9, 2013
Rated 5.0 out of 5.0 by Fantastic Fantastic stay, all staff so lovely & helpful. Will definitely stay again. August 9, 2013
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