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Rated 4.5 out of 5 by 158 reviewers.
Rated 4.0 out of 5.0 by Value For Money Great hotel generally, but one thing I didn't like was that there was no central lighting in our room. Wall lights only. This made it slightly depressing, but also made it difficult for my wife to aplpy her make-up properly. The room was clean and tidy though, and the staff were very good. This flaw with the lighting slightly spoilt an otherwise great stay. February 23, 2013
Rated 5.0 out of 5.0 by Short Break innSutton My short stay in this hotel was made more enjoyable by the excellent facilities and the attentive, knowledgeable staff. February 18, 2013
Rated 5.0 out of 5.0 by A warm welcome and great service This is what makes staying at this Holiday Inn a pleasure. The staff are very friendly and always ready to go out of their way to help. Example: the lights went out in my daughter's room when she plugged in her hair straightener - a quick call to reception had them back on in no time. When the duty manager dropped by to ensure all was now working she helped us to establish it was the appliance at fault not our plug adaptor (we live abroad) but in doing so we had fused our adaptor. She immediately offered to go and get an adaptor and even suggested it might be helpful if she found a couple of adaptors so the girls didn't have to share. Within two minutes she was back with them in hand. We have stayed several times at this hotel and would happily return and recommend it. February 10, 2013
Rated 5.0 out of 5.0 by great atittude from staff Atittude from the staff make me feel value and appreciated January 30, 2013
Rated 5.0 out of 5.0 by Excellent in all ways Excellenert hotel, very friendly staff. Feel very secure when staying on your own. Fabulous facilties, and the food is excellent. Nothing too much trouble here and close to town centre. January 27, 2013
Rated 5.0 out of 5.0 by Relax atmosphere. Fantastic swimming pool, able to relax at the SPA with friendly staff. January 25, 2013
Rated 5.0 out of 5.0 by Dazz Oz Excellent value for money and very friendly and accomodating staff. Stayed here on 2 separate occasions over christmas and new year period and was very comfortable and relaxed. Close enough to station for a first time traveller to England and yet far enough away to enjoy the quieter side as well. January 21, 2013
Rated 5.0 out of 5.0 by Great Room, Great Service and spot on location. Hotel was easy to locate, just tucked away next to the main shops in Sutton. Staff friendly and attentive on arrival. Enjoyed the meals that we had and received great service from Nikki (apologies on spelling) :-) Would go back again, as great location, and everything. January 21, 2013
Rated 5.0 out of 5.0 by Holiday Inn Sutton, a lovely hotel We took advantage of a special offer and booked 3 nights at this lovely hotel. The children (7 and 5) loved the swimming pool and so did we. The water was warm and clean and the changing rooms were too! The rooms had everything we needed, including two very comfortable beds and a flat screen tv. Tea/coffee was replenished daily, along with shower gel and shampoo in the bathroom. Our room had a full size bath with shower over, so after a long day sight seeing in London, this was a welcome retreat to soak away the aches and pains.. The train station is about a 5-10 min walk and the train takes you straight to Victoria or St Pancras Station, about a 30 min ride away. Sutton itself has a lovely little shopping centre and there are some local pubs and the usual fast food outlets should you decide not to eat at the hotel. A great mini break and we will definitely be returning! January 12, 2013
Rated 5.0 out of 5.0 by sutton is the best clean rooms and communal areas. fair prices for food and drink. good facilities. i am a regular here and can say the staff are always so helpful polite and will do what they can to help at all times , whic h always makes you feel valued. lots of choice at breakfast and kids eat free , always a plus. sutton station to london a few mins walk a way and about a 30 min commute time to london. been coming here for 13 years now and every year it seems to get better. hopefully be going back for another few years to come. January 10, 2013
Rated 3.0 out of 5.0 by Average hotel Good location, close to town centre. Better to eat out than at hotel, average food, poor resturant service. TV packages a bit pricey. January 9, 2013
Rated 5.0 out of 5.0 by Excellent service all throughout We stayed here for two nights (discounted being a priority club member, x1 night free). Excellent service during our stay. Pool, sauna & gym are of high standards. All staff are helpful and accomodating. January 6, 2013
Rated 5.0 out of 5.0 by Home from Home As a regular visitor to this hotel I am always made to feel extremely welcome. Members of staff greet me by name and this week the lady who is normally on duty in the restaurant in the mornings was concerned that I was skipping breakfast to rush to an early meeting. Outstanding service December 19, 2012
Rated 5.0 out of 5.0 by Good value for money! Friendly staff, good atmosphere to relax, wonderful swimming and the club clean and tidy. Good impression for the service and attention to detail. December 16, 2012
Rated 4.0 out of 5.0 by A week at holiday inn Sutton I have stayed in Sutton many times this year and I have seen lots of changes (and good ones!) at the holiday inn. Very friendly staff (very helpful and always with a smile), nice overall atmosphere and fair room comfort. Haven't tried the pool but it looks nice. Will stay there again for sure! December 15, 2012
Rated 5.0 out of 5.0 by Warm and Welcoming I arrived on a cold and blustery day. I walked from the station which is only 15 mins walk away. The first thing I saw was a orange juice dispenser offering a quick drink before check in. There was no queue so I went straight over. I had only booked the day before and everything was ready for me. They had upgraded me to an executive which I didn't expect as I was staying on points. They made sure I knew about the restaurant and the room service. The room was large with a window overlooking the library. There was no noise at night and they offered me a late checkout until 14:00. As it was a Sunday I decided to have breakfast in bed ordered it the night before and was very surprised about the amount of food. I didn't need any lunch. Check out was very easy and they arranged for a taxi to take me to my next station. Overall great service and helpful staff. Some nice touches. November 25, 2012
Rated 5.0 out of 5.0 by Well worth the money Being upgraded on arrival was a first and most appreciated. The room was well appointed and with every facility. It was also clean and the iron and ironing board very useful as we were attending our son's wedding. Breakfast was an excellent affair and I particularly enjoyed the chunks of black pudding and the complimentary glass of bubbly. The staff were efficient and very helpful. Polite and charming. Probably the best stay I have had at a Holiday Inn property and will continue to look for your premises when staying away from home. November 23, 2012
Rated 5.0 out of 5.0 by Great service. good staff Have stayed here many times always get good sevice from all staff.Rooms are clean and comfortable. Great Hotel for children. Easy access to Central London. November 19, 2012
Rated 5.0 out of 5.0 by Very friendly. Very friendly and extremely helpful staff, lovely pool which my children loved. Breakfast was better than most hotel breakfasts and comfy bed and within 5 min walk of station November 17, 2012
Rated 5.0 out of 5.0 by Superb service;good value This is a great value hotel with superb rail links to London. The staff are friendly and the service/choice of food at breakfast is excellent. Highly recommended hotel. November 16, 2012
Rated 5.0 out of 5.0 by Very comfortable stay Very spacious room, comfortable beds and large bathroom. The meal in the restaurant, both breakfast and dinner were delicious. We've been here twice now and can recommend it to anyone. November 14, 2012
Rated 5.0 out of 5.0 by great stay and wonderful service. with a relaxing atmosphere, this hotel has everything you need. the facilities are great and the service could not be better. my welcome and helpful attitude of the staff was second to none, November 7, 2012
Rated 5.0 out of 5.0 wonderful room and friendly staff All i can say is this is one of the best Holiday Inns. CLEAN,FRIENDLY AND COMFORTABLE. Far beats other Hotels we have stayed in in the surery area. October 28, 2012
Rated 5.0 out of 5.0 by General Experience Yet again another very pleasant experience at this hotel.We have stayed at this hotel on many occassions and have not had any cause for complaint. October 23, 2012
Rated 4.0 out of 5.0 by Room and Service Enjoyed a really high standard of room cleanliness and room service. It's always a pleasure coming to the Sutton Inn - the staff are so friendly and kind. Nothing seems too much trouble at all. I think I was spoilt by the very high standard of food last time, not quite up to the same standard on this visit. Bacon hard, and I missed the fresh white bread. Overall though, wonderful choice and very clean and fresh. Thank you Sutton, once again! October 22, 2012
Rated 3.0 out of 5.0 by Far too noisy! The holiday Inn in Sutton is a very average hotel. The executive rooms are very small compared to almost any other hotel I have stayed in. As I stayed on a Friday and Saturday night I suppose i should not have been surprised at the noise but I was quite upset that the hotel staff did nothing to control their guests who were the worse for drink and causing discomfort to other guests in the hotel. I will not be staying in this establishment again and I will not recommend this hotel. September 22, 2012
Rated 4.0 out of 5.0 by Attentive staff, comfortable bed Couldn't fault the room, staff or facilities...BUT avoid getting a takeaway breakfast! My fault for not checking what time breakfast was served, so we got breakfast in a bag - no drink, a couple of pastries, cheap fruit & one of the worst sandwiches I've ever tasted :-( However, everything else was fine. September 8, 2012
Rated 4.0 out of 5.0 by Crystal Palace overnight stay We all enjoyed the holiday inn experience for a relaxing afternoon and evening en-route to our teenage daughter competing at Crystal Palace the next morning. As we were travelling off- peak traffic it wasn't too bad but may consider a nearer location next time. Facilities were good but could do with updating in common with most established Greater London Holiday Inns we have stayed at in recent years. Staff were friendly and helpful. Food was reasonable but less choice than previous stays. July 20, 2012
Rated 5.0 out of 5.0 by Holiday Inn, Sutton Great as always. 2 minutes from town center, great leaisure club. Will stay again as we always do... July 13, 2012
Rated 5.0 out of 5.0 by Good Location for Chessington Stayed here a few times. Good location and nice pool July 10, 2012
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