Rated 4.2 out of 5 by 156
Rated 5.0 out of 5.0 by Carol 67 Overnight stay at Kingston
Everything about this hotel was good would definitely stay here again and would definitely consider staying in another holiday inn after this experience.
August 20, 2014
Rated 4.0 out of 5.0 by Cliff50 Recommended
Very comfortable, clean and friendly place to stay.
Just the one suggestion to the Holiday Inn group which is please include a salad on the restaurant menu. The bar menu and the room service menu offers salads, however the party that I was with decided to eat in the restaurant and although I thoroughly enjoyed what I had I really wanted a salad. The menu would perfectly suit a classic Salad Nicoise.
August 19, 2014
Rated 5.0 out of 5.0 by NickCWA It's what I expect
The hotel, services and staff are what I expect from a Holiday Inn. Great all round service, excellent rooms, fantastic staff.
The only comment I have is that the design of the bar/restaurant area is not to everyone's taste and the central chairs are a bit uncomfortable. Food is a bit pricey for what it is but that is only my opinion. Not sure about having dining tables in the bar area. I think that restaurant experience should be separate. But it seems to work for others.
August 19, 2014
Rated 4.0 out of 5.0 by Rootitoot A memorable stay
We stayed for 3 nights, which was in fact our second stay at the hotel.
The staff are attentive, helpful and keen to please/make your stay enjoyable and comfortable.
The rooms had all the facilities you would need, although it was hard to adjust the air conditioning system to a comfortable temperature - it tended to be very cold or too warm, but maybe that is my own limited heat tolerance !
It was nice that even though we stayed for only three nights, it didn't take long for the restaurant staff to know what drinks you wanted etc, and went above and beyond to make you feel welcome and special.
Our request for maintenance assistance in the room was handled promptly and efficiently.
The only negative aspects of our stay (which weren't essentially the fault of the hotel staff) were that some of the guests were inconsiderate with the level of noise, and their lack of consideration in the way they left their cars in the short-term parking at the front of the hotel, and in the designated disabled bays of the car park (one person even said to us as he got out of his car in the disabled bay that it didn't really matter where you park !) The car park was a reasonable walk from the hotel entrance, and parking was limited, with very small bays if you have a large vehicle.
It might be good if the hotel staff monitored the parking situation more carefully.
August 13, 2014
Rated 2.0 out of 5.0 friendly staff but very slow service
first complaint about the air conditioning had not been taken seriously and had to complain over and over again until someone finally fixed the problem
August 13, 2014
Rated 3.0 out of 5.0 by Rodders123 Emergency need for a hotel
Had a major problem with delay on completion of house purchased and had nowhere to live and then had no furniture in the new house.
The bar does not stock alcohol free beer
August 10, 2014
Rated 4.0 out of 5.0 by debtaz COMFORTABLE FOR THE PRICE
The hotel itself is lovely but the fact that the car park is a walk down a busy road isn't good.
August 6, 2014
Rated 5.0 out of 5.0 by D-Kay High standard hotel and great staff.
On arrival met by polite and helpful staff, the room was modern and cleaned to a high standard, beds lovely beautiful bathroom with fluffy large towels. The staff are helpful and will call a taxi for you and print off directions to places if need be.Enjoyed my stay and would return.
August 4, 2014
Rated 4.0 out of 5.0 by Ujagar Great location for Sandown Races
Fantastic location with complimentary parking. Bar area is good and room clean and modern. My only gripe is that the mattress could have been more comfortable and pillows a too. I would definitely stay again but would suggest complimentary breakfast is also thrown in given the price.
August 4, 2014
Rated 5.0 out of 5.0 by hampton exhibitor delightful staff nothing too much trouble
Lovely hotel over looking the lock. Staff are a credit to this hotel, they put themselves out to accommodate the guest as best they can. Food was great and again both kitchen and waiting staff were excellent.
August 3, 2014
Rated 5.0 out of 5.0 by gfh47 Great service in restaurant
We had dinner in the restaurant on both nights of our stay, and the service was excellent.
The first night we were served by Nora who was very friendly and knowledgeable although it was only her second week working there. The restaurant was very busy that night but the service was still excellent. The second night we were served by Margaret who was also a credit to you.
July 31, 2014
Rated 2.0 out of 5.0 by invisible man Invisible restaurant staff
This hotel was severely let down by the restaurant staff in the evening. It was as if I was invisible - even when waving at staff who appeared to be looking in my direction! It took ages for them to take my order, then they brought the wrong drink, I ordered a second glass of wine that arrived when I had almost finished my main course. Eventually to order a desert I asked the guys at the table next to me to help. amazingly as soon as the indicated they needed attention the waiter came over! I ordered my desert and they took it to the wrong table.
Interestingly when I got up to leave, having given up on getting a coffee or a bill I got about two paces from the table when two waiters accosted me and escorted me to the desk telling me that I wasn't allowed to leave without signing the bill. They got quite hostile when I said it was surprising that they had noticed me leaving as they had ignored me for the last 90 minutes!
July 22, 2014
Rated 5.0 out of 5.0 by Glen37 Lovely hotel , relaxing and great food.
Kingston South is a fabulous Hotel. Reaxation and great food whether you are in the bar, lounge or in your room.
Very peaceful with lovely furniture, decor and views of the river..
Tha staff are tremendously polite and nothing is too much trouble for them, to ensure that you have a great stay.
The housekeeping is excellent and everyone is so cheerful and helpful, providing first class comfort.
July 21, 2014
Rated 5.0 out of 5.0 by Pan64 Excellent stay
Our one night stay at this hotel and wished we could have stayed longer.
Room very comfortable and lovely view looking over the Thames.
Food,breakfast and dinner, was excellent.
Parking easy and free.
Staff very good.
Definite use this hotel again.
July 18, 2014
Rated 5.0 out of 5.0 by Keef Always very good
Stayed here many many times since discovering it a couple of years ago.
Excellent rooms, excellent breakfast pleasant staff.
Elisa on reception is a great asset.
Just a bit of feedback, the new TV system is generally an improvement and seems very fast compared to the old one, but to get a TV programme guide you need to select 'Digital EPG' from the main menu. I know what that means as AV is a hobby of mine, but would everyone, especially older people? It appears to be a customised system, can't be hard to make it more understandable?
July 16, 2014
Rated 4.0 out of 5.0 by DGT67 Friendly and welcoming
This hotel is particularly welcoming. I have stayed for the same event 4 times now and one particular member of staff greets me like an old friend despite the twelve months between visits. All the staff are friendly and do their best to provide for guests.
The two downsides of this hotel are its lack of parking as it shares the car park with a garage on the same site and, on occasions, the kitchen / restaurant staff struggle to cope on busier nights. I personally do not see the point of causing a scene as one couple did during my stay but I can see the fristration.
July 16, 2014
Rated 5.0 out of 5.0 by silver van man excellant hotel
far better than we expected ,will stay again good food clean hotel superb staff
July 15, 2014
Rated 5.0 out of 5.0 by Ianwb Comfortable
Excellent all round. Very good staff. Silly lock on balcony door.Good free parking. Room rate was very high and may not use this hotel again at this price.
July 15, 2014
Rated 4.0 out of 5.0 by gtad66 great staff,good food,good location
I would stay there more,if they had more rooms....hate it when i cant stay there....great staff,good food,good location
July 10, 2014
Rated 4.0 out of 5.0 by Mrs Weezille Very friendly helpful staff.
Very comfortable well appointed hotel.Very impressed by the quality and demeanour of the staff who were very professional and nothing I was too much trouble for them
We were a party of twelve including children and non of us had any complaints .
Well done to the Holiday Inn Kingston on Thames you did not disappoint.
July 10, 2014
Rated 2.0 out of 5.0 by Vter Hotel
Was disappointed by recent stay at a Holiday Inn, in Kingston South, the rooms was fairly small and the bathroom was tiny. The frosted glass door to the bathroom, was probably trendy, but did mean that with two people sharing a room anyone using the bathroom at night would wake the other person up with the light.
I had higher expectations of this room. I can honestly say the room was no better than a basic room at a much cheaper competitor.
July 8, 2014
Rated 5.0 out of 5.0 by Swingyde Excellent staff very helpful and courteous
The location of the hotel gave easy connection to the railway station for Wimbledon and the M25 to get around the place.
The food was excellent and the rooms at the front have a great view.
July 6, 2014
Rated 4.0 out of 5.0 by POD1 Nice staff
Stayed hear in support of a Wimbledon tennis trip.
Needed a disabled room and knew I could rely on the Holiday Inn to meet my needs .They did so .
Really impressed by all the staff we came into contact with .Great team!
July 4, 2014
Rated 5.0 out of 5.0 by gtad66 1st time
will be back....great stay...friendly staff,comfortable rooms...lovely area
July 2, 2014
Rated 5.0 out of 5.0 by Davidt1948 Nice hotel
We have stayed a few times when we visit the Hampton Court music festival, it is one of the few hotels in the area with parking on site. The rooms are comfortable although there is not much wardrobe space. We do not like the frosted glass door to the bathroom. The food is very good and if your stay includes friday evening they have an excellant indian buffet. The staff are very helpful and friendly.
June 29, 2014
Rated 5.0 out of 5.0 by EMRRA Vacation stay
WE enjoyed our stay at the hotel. the staff was great and the hotel was clean
June 25, 2014
Rated 5.0 out of 5.0 by Candygirl Superb Location
Just had a wonderful weekend at this hotel - made to feel very welcome with spotless room and extremely friendly helpful staff especially on Saturday when watching the World cup - the staff were amazing !
June 19, 2014
Rated 5.0 out of 5.0 by Charleston67 Wedding at Hampton Court
Ideal location for service at St Rafaels and reception at Hampton Court. Staff were helpful in booking taxis. Room was fine with excellent breakfast's on our 2 night stay. Close to Surbiton with choice of restaurants/ bars.Slight issue regarding booked price but resoved satisfactorily.Hope to return to spend time in the area.
June 18, 2014
Rated 1.0 out of 5.0 by Archer700 Bad night sleep
I had the miss fortune to have been allocated a room that was situated over the function room, which was hired out to a wedding party. This meant that I could not get any sleep.
It would have been better if the rooms were better allocated, particularly along the 1st floor corridor along the back to those who were part of the wedding party.
I had originally booked this hotel as a base for a sporting event that I was to take part in nearby, which also meant an early start. Had this event not have been cancelled I would have been going into a full days competition requiring a good amount of concentration whilst sleep deprived.
If you are looking for a base to stay overnight for competitive sport, then avoid.
June 18, 2014
Rated 5.0 out of 5.0 by Wackey great stay for the Hampton Court Festival
upon arrival we spent an enjoyable afternoon in the bar / lounge having a few drinks and food with our friends and the whole experience was made very enjoyable by Rami the waiter who had a great sense of humor.
after returning from the Hampton Court Festival around 11.30pm the bar was busy and the service was a little slow but nothing that caused a major problem. the manager was very good and catered for the needs of our group of 10 people. the atmosphere within the hotel was very relaxed. the location is great for exploring lots of interesting places within close proximity.
June 18, 2014