Rated 4.2 out of 5 by 601
Rated 4.0 out of 5.0 by stevie64 friendly hotel
great hotel to stay before and after the holiday, room service was excellent food piping hot.
April 28, 2014
Rated 1.0 out of 5.0 by Tristan100 Beware!
For some reason this hotel does not allocate the correct points to Priority Members, I booked a normal stay, just like any other HI hotel, but for this one it always seems to come up as "non qualifying stay" even though I pay full rate.
April 27, 2014
Rated 5.0 out of 5.0 by Schuft Good Hotel excellent service
My tenth stay at this Hotel and as always found it perfect for my requirements!!!!
April 24, 2014
Rated 3.0 out of 5.0 by patch1964 Restaurant debarcle and damaged car
we checked in mid afternoon and reserved a table for dinner at 7pm. We went upstairs and settled in.
Room is as you'd expect for a holiday inn, clean and quality facilities, although it was above the smoking area and the stink was noticeable even 5 floors up!!!
at around 6 we went down to have a drink before dinner which was pleasant in the lounge and at 7 we went to the restaurant. There was no one around at the door. A girl eventually appeared, by which time another group was waiting and said there were no tables. We reiterated that we had reserved and she went to get her manager. He appeared and was charm itself although he told me that people just walk in and sit down and he can't ask them to leave despite them having no reservation. I asked why the door wasn't staffed and he said they were very busy. I asked how that was our problem when we took the care to reserve a table and he merely shrugged.
He asked if we would eat in the lobby, where children were playing and the seats are unsuitable for eating and we declined. He stated he would arrange a table as soon as he could but it could be a while. It was in fact 45 minutes before we were seated. He did return to us twice in that time and went to the trouble of fetching a table from elsewhere.
The meal was fine when we were eventually served as the table appeared to have not been allocated to any member of waiting staff and then we spent a peaceful night in our room.
Our car was parked at the hotel for the week and the day before I had had it cleaned inside and out. On return the rear nearside wing has been scratched and inside it appears that a milky drink or ice cream has been spilt on the leather and nubuck seats and centre console. The fuel filler cap had also been opened for some reason.
I intend to complain officially when I find out how!!!!
April 22, 2014
Rated 4.0 out of 5.0 by Fotis Confortable & good location for airport
Confortable & good location for airport and good value for money
April 21, 2014
Rated 5.0 out of 5.0 by bluestoner bluestoner
Excellent hotel with friendly efficient reception staff. Clean quiet room. Good 10 minute transfer to Airport.Easy valet parking. Always stay here!
April 19, 2014
Rated 5.0 out of 5.0 by gpt1983 Povey Cross, Gatwick - Brilliant Hotel For Business Stays
Staff are always friendly, service is very good. Rooms are comfy and the food in the bar is excellent
April 18, 2014
Rated 4.0 out of 5.0 Good value
My wife and I stayed for one night prior to a holiday in the Caribbean. I booked online which was easy. Directions to the hotel by car were good and parking was easy. It was busy at check in but we were soon in our room which was very comfortable and spacious. We had a good night's sleep and caught an early airport shuttle bus which ran frequently. The total cost of a night's stay and car parking for up to 15 nights was good value for money.
April 17, 2014
Rated 3.0 out of 5.0 by Suzycuty1 Room complaints, friendly staff. Overall view
The Holiday Inn was very clean, the staff friendly and helpful, but overall our stay was disappointing...we only had the pre booked breakfasts, which were very tasty and good value but thought other meals were quite expensive so ate elsewhere..We felt the décor looked nice, but found the chairs in the lounge/dining area were heavy to move and quite high to sit on at the tables. In our room, the toilet didn`t flush very efficiently, the wash hand basin plug had obviously broken at some time and had not been repaired properly...just another plug and chain added. I had to boil the kettle on the floor as the electric plug was so low, stretching the lead would have caused the kettle to topple off the tray on the shelf above. The beds were comfortable however, and we did sleep well.
On checking out, the receptionist asked how our stay had been and took our room complaints seriously. He said they would be reported to the Manager and kindly compensated us with free bus tickets to the airport!
April 16, 2014
Rated 4.0 out of 5.0 by Lottie60 Close to airport
Only one gripe. Sofa bed was not prepared that was not a problem but when staff came to room I was handed the sheets etc expecting me to do it myself.
April 11, 2014
Rated 5.0 out of 5.0 by victor 64 Great for Holiday Parking
Used this hotel for the first time to include two weeks parking while we were away on holiday, The service was excellent no fuss easy all the way. Good value for money will definitely use again for our next holday.
April 8, 2014
Rated 4.0 out of 5.0 by Tall Paul Good nights sleep
Arrived at hotel after midnight and was only in reception 2/3 minutes everything ready for us.A good comfortable nights sleep and no rush to get out in morning.Stayed at this hotel before and don't look for other options in the area as this place has given me good service and am happy with it.
April 7, 2014
Rated 5.0 out of 5.0 by Henry777 Unwinding before flying from and to Gatwick Airport
This hotel has outstanding service and accommodation first class. My wife needs a disabled room and it is very comfortable for her needs. Returning from a flight with disruptions it was a haven of tranquility. the check in took 2 minutes and we were in and ready to unwind for a good few hours sleep. Keep it up Holiday Inns.
April 7, 2014
Rated 4.0 out of 5.0 by Naldo2 OK place to stay
The breakfast is good.
Car parking isn't straightforward.
The people on reception, restaurant staff and the cleaners are all friendly.
April 6, 2014
Rated 3.0 out of 5.0 by Ricky99 Less than average Airport Hotel
As airport hotels go this is below average.
best part are the beds which are good sized and very comfortable. Noise is also kept to a minimum.
Restaurant menu is very limited and the staff unable to cope with anything outside what is printed. Poor choice of wines.
Will not stay here again.
April 1, 2014
Rated 5.0 out of 5.0 by Jed C Excellent Customer Service
Although only there for a short time whilst waiting to catch a flight, the staff were very attentive and friendly. We will definitely stay there again if catching an early flight.
April 1, 2014
Rated 5.0 out of 5.0 by Connie81 overnight stay
Arrived quite late staff very helpful and room was excellent. Very quiet and welcoming and spotlessly clean. Bed extremeky comfortable. Breakfast was good plenty of everything and again bwhen checking out staff were very helpful. Would use the "stay and go plan" again.
March 31, 2014
Rated 5.0 out of 5.0 Better Than Expected
As a hotel within close proximity to the Airport, my initial thoughts were that it would have suffered with the volume of throughput.
However, the hotel was clean, modern and welcoming.
Better than expected, I will definitely use again, for either business or personal use.
Loved the pancakes for breakfast, just a shame this facility isn't available at most other Holiday Inn's.
March 26, 2014
Rated 5.0 out of 5.0 What more to say
Excellent value for money, food and service couldn't have been better. Room was comfortable, clean, will most certainly book again if flying out of Gatwick.
March 26, 2014
Rated 5.0 out of 5.0 by TASOS09 Staff And Service
Excellent service, especially at the reception desk
March 24, 2014
Rated 4.0 out of 5.0 by GMB4 Great room, clean and comfortable, modern hotel
Great room which was clean and comfortable. Good breakfast, staff polite and helpful. Hotel is only 5 mins from the South Terminal with a handy hotel shuttle (at a surcharge). The only disappointment was no free wifi which I think should be available free of charge in our current age of mobile wifi. But I would still stay at this hotel again and would recommend it!
March 23, 2014
Rated 1.0 out of 5.0 worst holiday Inn I've been
room was not clean, poor Service, Internet connection too expensive and that being a Hotel next to the Airport, 3 Pounds for a shuttle single way???!!!!! come on...
March 22, 2014
Rated 4.0 out of 5.0 by chrrob A pleasant, uneventful stay.
Just what I needed, a pleasant, uneventful stay prior to a long day traveling.
March 19, 2014
Rated 3.0 out of 5.0 by Hawthornboy Restaurant service
The hotel itself was fine and ideal for location to the airport. Reception was efficient and friendly. The bar was terribly expensive. However, the service at the restaurant was nothing short of dreadful. The staff automatically charged 10% for service which I rejected. I will not use the restaurant again. Service very poor.
March 17, 2014
Rated 4.0 out of 5.0 by Philistine6 Convenient for Gatwick
I stayed at the Holiday Inn Gatwick immediately prior to spending 2 nights in France on business. I booked for one night including up to 4 days parking. I received a warm welcome from the staff, particularly the night manager Jonathan, and had a great nights sleep prior to my early morning departure. I simply left my car right by the front door and when I returned it was ready for me to collect in the same place. Couldn't have been easier or more convenient.
March 17, 2014
Rated 5.0 out of 5.0 by Steviep'14 Brilliant Weekend Stay!
I stayed at the Holiday inn Gatwick for two nights to attend a seminar, and must say that I was very impressed with the whole experience.
The Room and Facilities were excellent, the Restaurant Meals and Breakfasts, plus the lovely lunches and snacks, served throughout our stay was also very, very good.
One of the main highlights, for myself and my colleagues, was the Service - The Staff were so good throughout the whole weekend - nothing was too much trouble, they were helpful, friendly and cheerful!!! (Which certainly can't be said for other hotels I've stayed in!)
I was woken up once or twice when guests were leaving their rooms early in the morning, but as this is an Airport Hotel, it is really to be expected.
No complaints about the aircraft noise though - funnily enough as the hotel is within easy reach of the airport I was surprised that I heard very little from planes taking off and landing.
The one big gripe, from myself and my colleagues, was the cost of Drinks from the Bar!!! A bit excessive we thought - so no chance of overdoing things - which is probably a good idea anyway!!!
March 16, 2014
Rated 5.0 out of 5.0 by Aged Travellers All that we Expected
Yet another one night stay and parking of car before a Gatwick flight. As always, everything we have come to expect, from this hotel. An excellent, relaxing way to start a holiday.
March 15, 2014
Rated 5.0 out of 5.0 by Bobby7 Comfortable bed and great service
This is the second time we have stayed here and used the parking package. Great hotel and really good value.
March 14, 2014
Rated 5.0 out of 5.0 by Niveklb Great stay, value for money, nice room and tasty food
We use this hotel each time we fly from Gatwick. It provides a nice comfortable room, with a great tasty breakfast and ample parking. There is a shuttle bus to and from the airport that runs 24x7 (I believe?) This time we parked our car for 2 weeks and then on our return from hols stayed a night at the hotel . Everything was excellent and provided a needed rest before we drove home. It provides great value for money compared to just leaving your car at one of the airport car parks.
Will use this hotel again.
Tip: register as a IHG Rewards Group member, which the Holiday in is part of, it means you get small added benefits and as the have all your details checking in and out is simple. I think you also get free Internet access too? You can do this if you call the call centre to book the room.
March 13, 2014
Rated 5.0 out of 5.0 by nibble Staff and service excellent
Excellent service provided by very experienced staff.
March 13, 2014