Rated 4.5 out of 5 by 138
Rated 4.0 out of 5.0 by Nigel3714 Good accommodation with excellent leisure facilities
The Holiday Inn - Sutton is well located near to the overground service's to central lLondon. The hotel staff are really friendly and the accommodation is excellent - upgrades always help. Plenty of parking and the pool complex is real bonus after a day in the city.
July 19, 2014
Rated 4.0 out of 5.0 by AA1705 nice to staying here
It was nice and comfortable to stay here.
Room was quite big, the mattress and pillow is very comfortable. However, need to change the sofa to the new one.
There was no safe deposit box inside the room. It will be better if the hotel provide that.
Finally, it was a great hotel to stay in.
July 17, 2014
Rated 3.0 out of 5.0 by City-hopper Great staff, poor location and rooms need a facelift
Room decor is ordinary and furniture is worn in the standard room I was in, Aircon was noisy and lots of external banging and scraping at all hours meant sleep could be disrupted. guests arriving late could be heard several rooms down the hall as the door slammed shut.
Rooms above the kitchen and bar area are susceptible to the early morning re-supply noises.
The bar and restaurant area are clean and reasonably styled. The gym is small but clean and the pool and jacuzzi are of a good standard. Smokers using the bar tend to loiter in the car park opposite the main entrance which looks vaguely sinister.
When I had problems the staff were very apologetic, understanding and responsive; they seem a good team and this was a positive area of my stay.
For the rate per night charged here, this is poor value overall. Sutton is not the centre of London and it's not the most attractive setting for the hotel, just off the main through road and opposite the 'brutalist' concrete Library. There were German tourists staying at the same time as me and I was embarrassed by the quality of the overall stay - given the HIGH price.
July 14, 2014