Rated 4.5 out of 5 by 101
Rated 5.0 out of 5.0 by PeterC56 Stay using IHG Points
What a great clean hotel far exceeded my expectations - thank you. Only difficulty was a lack of convenient parking but you can park on the street until 8.30 and the move to a white box space on the main road to get an extra hour.
February 25, 2014
Rated 5.0 out of 5.0 by Xan33 wonderful staff
I have stayed in many Holiday Inns around the world, but the staff in this hotel were all exceptional. Pleasant, smiling and extremely helpful. Nothing was too much trouble and the general atmosphere therefore, was excellent. The general manager deserves a pat on the back-keep up the good work!
February 15, 2014
Rated 5.0 out of 5.0 by connc59 London Weekender
Friendly warm welcome by reception staff. Rooms spacious and well maintained. Bed was comfortable and big. Breakfast choice was excellent and staff very friendly and helpful, offered options not on menu such as poached egg on toast . Staff very knowledgable about subway system and easy to follow directions. Although approx 4 miles from London city centre, approx 8mins on subway system, never had to wait more than 3mins for a train.
February 8, 2014
Rated 5.0 out of 5.0 by Kitty&Gattone Great hotel
My wife and I stayed at this hotel for a weekend in London. The hotel is very comfortable, modern and nicely furnished. Our room was very nice, the right size, and the bed was very comfortable (however the pillows were a bit flat...). The staff were superb: friendly, helpful, attentive. The only issue is the location is a bit of a walk from the nearest tube station. The neighborhood felt safe to us, but some visitors might not feel comfortable (lots of dark shop fronts, empty buildings). Definitely would stay there again.
February 6, 2014
Rated 5.0 out of 5.0 by Anders10 Brilliant!
Six of us, (3 couples), stayed here to attend a function nearby. Lovely, clean, modern hotel with great staff. As a platinum elite member, myself and my wife were upgraded to an Executive Room without hesitation, as were our friends on request - special mention for Bilal on reception, who gave true first class customer service! Thank you
February 5, 2014
Rated 5.0 out of 5.0 by IanAG Clean, comfortable, friendly
Can't recommend highly enough. New enough still to look smart, it was also spotless throughout, and although the room booked was a single, I ended up with a double. And very comfortable it was too.
A delicious, generous, varied breakfast was included, and every member of staff I encountered was polite and friendly.
February 5, 2014
Rated 5.0 out of 5.0 by Szabi B Excellent value
Very nice and clean hotel with amazing room. We really enjoyed our stay. Hotel staff was very helpful. Highly recommended
January 28, 2014
Rated 2.0 out of 5.0 by Mark5959 Nice hotel let down by restaurant
In Central London there is too much choice to let the restaurant get it so wrong.
Lost orders, 1 beer, Soup and a chicken cesar salad how hard can it be. It was not even a busy restaurant. To cap it all, having spoken to the senior manager in the restaurant. When the coffee came with no sugar, the waiter said "oh sorry sir I will get some straight away"... Having waited for 10 minutes I then had to go and find him to get the sugar!!
Breakfast similar - kept waiting - no eye contact - waitress disappeared to the main desk leaving me standing.
Having returned it took 20 minutes to get porridge - when enquiry was made at 20 minutes - the reply "oh it is in the microwave..." Brilliant - ( can't believe it cooked for all those 20 minutes - can you?)
There are too many hotels available in London to let this happen. The room was great and the reception staff listened to my issues - I would have had dinner for free - but it was pre paid - just sort it out!
January 26, 2014