Rated 4.5 out of 5 by 101
Rated 5.0 out of 5.0 by PatrickW2 Good Hotel
Good hotel; fine location for Canary Wharf, Central or East London area. 10 minutes on DLR to Bank or Canary Wharf.
Breakfast good. Room on second floor was wonderfully quiet. Broadband in room was fast and useful as it is now free; major irritation for me in hotels having to pay for internet access or go sit in the lobby.
Room very comfortable. Would use this as alternative to central London.
Only bad point; I gave up with room service as it was permanently engaged.
January 26, 2014
Rated 4.0 out of 5.0 by badabingdingdong A bit out of the way but worth the walk
When in London I usually stay at this hotel as it is not only brand new (only 1½ years old or so) but the staff here are immensely welcoming and customer minded. I always feel welcome here, much more so than most other hotels I have ever visited.
I tip my hat to Joanna and hear front desk team for the excellent customer service.
January 8, 2014
Rated 5.0 out of 5.0 by Lora88 Nice hotel, shame about the room service.
Very good bedroom; clean, well presented, spacious. Didn't use the restaurant or bar downstairs but they looked nice and were always occupied by other guests so must of been good. Nearest train station was a 15min walk away.
Only bad experience was that cooked English breakfast ordered for room service at 9am the next morning didn't arrive until 10.30am and when it did it was stone cold and not very appealing for the £18 per plate price tag. Would definitely stay again but wouldn't order room service breakfast again.
January 6, 2014
Rated 5.0 out of 5.0 by Ade246 Absolutely brilliant!
From the moment I walk into this hotel I feel valued and welcome. Reception staff as very friendly and really set you up for a great stay. The hotel is very new so rooms are not only well laid out but excellent quality. location is so easy for the DLR, Canary Wharf and central London. A real treasure in the IHG portfolio. Absolutely brilliant!
December 24, 2013
Rated 5.0 out of 5.0 by Ade246 A great secret location!
A very new hotel with excellent facilities and fabulous staff. Very convenient for both Canary Wharf and the City. Definitely recommend it. Love the place!!
December 21, 2013
Rated 5.0 out of 5.0 by Reierson Very well maintained and comfortable
This is the crown jewel of London. My room was very comfortable, the staff was friendly and accommodating. I was not a fan of the fridge that charged if you moved any of the items but a quick call fixed the erroneous charges. The hotel is close to the subway/train and there are many Taxis to take you places. Great property and the barber next door is great.
December 18, 2013
Rated 4.0 out of 5.0 by Davo87 Very Good Hotel
I enjoyed a very nice at the Holiday Inn after my work Christmas Party, due to the function I was attending I arrived back at the hotel late but felt very secure with the fact that I had to swipe my room card on the entrance and to get in the lift. Reception staff were helpful and would always greet me as I walked past them.
The room was nice and had everything I needed including hair dryer, iron and ironing board. Water pressure was a bit low in the shower but not to the extent that it was unusable.
In the morning because I did not get back until late I went to breakfast at 10.15 - there was a very good selection but the restaurant was a little untidy (tables not cleared from other guests who had already left) and the food not that hot for £10.00 but it was better than the local McDonalds or Subway by a very long way.
I would regardless of the small gripe above recommend this hotel and would stay here myself again when in the area due to its close proximity to amenities and the DLR to the underground.
December 17, 2013
Rated 4.0 out of 5.0 by Doctorpete Stylish, friendly staff and good value, but poor room design
I enjoyed a recent business stay at the Holiday Inn Commercial Road, but there were a number of annoying design problems with my room that prevented my stay from being a really good experience. The wash basin was so shallow it was almost impossible to have a shave. Shaving problems were exacerbated by very dim lighting in the bathroom (indeed the whole bedroom was very dimly lit). So I went off to work looking slightly less immaculate than I intended! The air conditioning was also problematic. Despite me turning it off, the room was cold and the air conditioner seemed to come on of its own accord in the middle of the night, with a quiet but irritating rattle that was just loud enough to wake me up.
Otherwise, it was good value.
December 15, 2013
Rated 5.0 out of 5.0 by Gladcash Good Location for the Tower of London
My daughter and I stayed here for one night as it was only a short distance away from the Tower of London, either by rail, DLR, or bus. The hotel is of a high standard with efficient and friendly staff. The walk from the DLR takes only 5 minutes, however, the area is not quite as well kept as could be.
December 5, 2013
Rated 5.0 out of 5.0 by liork Great Vacation with great value
Me and my partner enjoyed this hotel and vacation so much.
The hotel is very close to underground station (shadwell) and even though it's not well centered for London, you can get from there easily to anywhere you which.
Stuff is welcoming, hotel is new and polished, breakfast is great. prices - very good deal for London prices.
Overall - we will stay here next time as well.
December 5, 2013
Rated 4.0 out of 5.0 by Echung Great Service
The hotel staff is friendly and provide good service. The room is clean and comfortable to stay despite the pillow provided is too soft for me. The breakfast is tasty and staff provide good service. Overall, I am satisfied with the hotel.
December 5, 2013
Rated 5.0 out of 5.0 by Wingsofadove Excellent Room
Travelling to a weekend conference, we found our twin room extremely well designed and comfortable, with everything thought through to meet our needs. The bathroom was lovely and the shower gorgeous. A special thank you to the cleaning staff, who made everything so homely and comfortable, Breakfast was good, but the warming equipment could have been more effective (just a minor quibble). All the staff were very friendly and helpful and the hotel, being so new, was immaculate. Thank you for an enjoyable and memorable stay.
November 21, 2013
Rated 5.0 out of 5.0 by travelerMark Excellent modern hotel, good transportation links
Well designed spacious rooms and bathrooms with everything you would need. Good size lobby area, bar and restaurant; all with ample comfortable seating. Very helpful and attentive staff, always made me feel welcome. Good transportation links. 3 minutes walk from Shadwell DLR (15 minutes to London City Airport, 10 minutes to Tower Gateway or Bank. 12 minutes walk to Whitechapel Tube. Red buses (Reception will advise on which bus number) depart from opposite the hotel to Charing Cross Station and elsewhere.
November 17, 2013
Rated 5.0 out of 5.0 by minihahn Everything's good!
We enjoy our stay in this hotel, if there was any issue the staff always could help: hot milk for the coffee, or help to print the boarding cards - no problem!
Thanks to this excelent and friendly team, WE can fully recommend this hotel!
November 17, 2013
Rated 4.0 out of 5.0 by Scarffy Short Break
Weather was not great ! Rained most of the time so put a damper on the stay. Walk from nearest tube station (Whitechapel) far enough to get drenched. Cannot have any complaints however about the hotel other than the surrounding area not the best. We decided to walk up to Spitalfields Market (approx. 15 mins) for something to eat. Also used loyalty points so on value for money was OK although I was very shocked to see rack rate advertised in reception in the £400.00 bracket !!!! Bar area and restaurant also looked very nice.
November 13, 2013
Rated 5.0 out of 5.0 by MonsieurNut Brilliant staff + very clean
Whilst i did feel the hotel was over priced i did have a lovely stay and the staff were some of the best i have ever encountered. The rooms were new and very clean and i had a very pleasant stay. They just need to lower the prices as for the same amount i could have stayed at a proper 5 star. And this places doesn't offer the same level of food, entertainment and facilities i would get from another hotel of the same price. But, don't let that put you off. Seriously impressed by the lovely staff and cleanliness.
November 13, 2013
Rated 5.0 out of 5.0 by Skehacrine Second stay at a great hotel
I enjoyed my second stay at this hotel, I was staying on points as a platinum member and was given an upgrade.
It's a new hotel so everything is in good condition.
The only improvement point is that there always seems to be a queue for reception. The reception staff are very good, you just need more of the,
November 9, 2013
Rated 4.0 out of 5.0 by Teebee2013 Great HI but slightly miffed this time
I've stayed here 4 or 5 times now, it's very very good and I would recommend it however, I was a little disappointed on this visit at check-in.
I've been upgraded here when there was availability and it's much appreciated. When I checked in this time I asked if there was an upgrade available and was told no. Fair enough but I had checked about 5 minutes earlier on my mobile app and there certainly were exec rooms available so I mentioned this and lo and behold an available upgrade was found!
This is so annoying, certain IHG Hotels make you fight for an upgrade and yes I have proved that there was availability when I was told there wasn't. I hope this HI is not falling into this category. Earning Platinum status involves a lot of business going to IHG, an upgrade is the payback on this (along with extra points). I have had personal communication with the CEO of IHG on this topic before and have been assured that if there is availability then an upgrade should be offered.
It may be that I had requested a room at the end of a corridor at booking and perhaps the upgrade wasn't offered as the room wasn't at the end of a corridor? I would like to think that this might be the case here as I really do like staying here. That's my little rant over, as I said at the beginning this is a great hotel with great staff. Do stay!
November 5, 2013
Rated 5.0 out of 5.0 by Wendyzzz Fantastic Hotel
I booked this hotel as it was right near the Troxy Theatre. I was going to a concert there its only about 1/2 mile from there. First impressions of the hotel were great. modern clean and bright. The quality of the room was great, clean, modern and large. The staff were friendly and courteous. I would recommend this hotel to anyone.
October 31, 2013
Rated 4.0 out of 5.0 by Hokie93 Some minor issues, great staff
We stayed in the HI Commercial Road for 6 nights total over about 10 days in and around London - checking out to visit other cities a couple times, and then returning. We were upgraded to an executive room which was an unexpected surprise and had a couple extra perks that made the stay nice. The only issues we had during our stay were - no hot water one morning, and some rattling pipes in the walls adjacent to our room that would come and go (the latter we heard in 2 different rooms we stayed in). Annoying but it didn't keep us up at night.
The staff at this location was extremely friendly and helpful, particularly one of the managers named Amira. She went above and beyond to help us when we had questions or concerns.
We would definitely consider staying at this HI if we visited London again in the future.
October 31, 2013
Rated 5.0 out of 5.0 by Dangler Great hotel
Stayed here as we had a late concert to go to at the Troxy just down the road. Lovely clean room, friendly staff and we would definitely stay here again. If you like Turkish food, try EFES restaurant just across the road.
October 29, 2013
Rated 5.0 out of 5.0 3 nights' comfortable stay at Holiday Inn Commercial Road
October 12 2013, I stayed 3 nights Holiday Inn Commercial Road in London.
In fact that was my second time experience at the same hotel, first time was last June.
Everything was so nice as expected including free wifi, which some hotels in Londen charge more than 10 pound per day.
I firmly believe that any one looking for comfortable hotel with resonable cost could be satisfied with this hotel.
October 21, 2013
Rated 4.0 out of 5.0 by Munro100 Great Hotel in the East End
I had a great stay here everything was effortless the customer service was excellent from start to finish.
The only downside is it's a 10 minute or so walk to the nearest tube and it's not in the most desirable area.
October 20, 2013
Rated 4.0 out of 5.0 by VAL777 EAST END BOY,REVISITS
HAVING BEEN BORN IN EAST LONDON,AND LIVED THERE FOR OVER FIFTY YEARS,AND HAVE WORKED ALL OVER THE WORLD,I FOUND THIS HOTEL,AND THE STAFF,A BREATH OF FRESH AIR.VERY COURTEOUS,AND PROFFESIONAL..................................MUST ADMIT I WAS SURPRISED.........WOULD GLADLY STAY AT THIS HOTEL AGAIN.
October 10, 2013
Rated 4.0 out of 5.0 by Jose222 Walking distance to Royal London hospital and tube stations (whitechapel, shadwell),
Upgraded new rooms, good breakfast to start the day, courteous staff- overall a good health for hospital access
October 8, 2013
Rated 5.0 out of 5.0 by lindamarie comfortable room, friendly staff
We found our room to be very comfortable, clean and spacious compared to many hotels we´ve stayed at before in london.
The staff was very friendly and very helpful and there was allways someone at the desk, all hours.
The only thing we didnt care for completely might´ve been that you couldnt open the window (but the aircon was very good) and the area wasn´t the best, but close enough to underground and where we needed to be!
thank you so much for a lovely stay, we´ll definitely book with you again!
October 3, 2013
Rated 4.0 out of 5.0 by Keef Nice room
We booked the hotel as a base to go to the O2 for the night. Walking down Commercial Road from Aldgate East tube station felt like taking a wrong turn into the wrong area of an American city, it did not feel like England at all. I wouldn't have wanted to walk it late at night. The Aldgate end of the road has and is being redeveloped, perhaps eventually the HI will end up in a nicer place!
We booked on points and a couple of days before I noticed the reservation had been upgraded to an Executive room. as a platinum IHG member this happens quite a lot, even on rewards nights though they don't have to. I arrived before my other half and was pleasantly checked in and sent off to a room on the 5th floor. It was perfectly OK but not outstanding. I fairly quickly realised that it wasn't an Executive room (smaller TV, no comp water etc.) I had a printout of my confirmation showing the upgraded room and went back down to reception. This caused some confusion as on the hotel's system it showed a standard room, however this was handled nicely and an upgraded room was given so I can't complain. The new room was very large and very well appointed with a very nice bathroom, let down only by the dreadful view of a run down block of flats next door with washing on every balcony.
Having been generously upgraded to such a nice room it's a bit churlish to complain about anything, so I'm just going to give a bit of constructive feedback on the only other aspect of the hotel that we experienced, the breakfast.
I went down 5 minutes ahead of other half and stood by the greeter's lecturn at the front of the restaurant, which was not very busy as it was Saturday morning, for 2 or 3 minutes and was studiously ignored, though there were plenty of staff, so I found myself a table. Nobody came to offer tea or coffee, so I got up to get some orange juice. No glasses, so I asked and some were brought. I went to make some toast. No bread so I had to ask. I sat down, still no offer of tea or coffee so I attracted the supervisor/manageresses attention and asked for coffee for me and a pot of tea for OH who was yet to arrive. My coffee came, the tea never did and we had to ask again went she arrived, a few minutes later the tea came in a small pot but no cup was brought. We found a clean one on another table. We had to find our own cutlery from other tables too. The restaurant supervisor exudes the appearance of running a tight ship but our experience was let down by non-existent service. Constantly having to ask for things that we'd shouldn't have had to gets a bit wearing after a while.It wouldn't kill the supervisor to smile at her customers either! This didn't really matter to us as we weren't in a hurry, but it let down what was a very we'll prepared and good quality breakfast buffet. One other thing to mention, I couldn't get a wifi signal in the first room I was given on the 5th floor, though the welcome free wifi worked fine in the second room.
October 2, 2013
Rated 5.0 out of 5.0 Short stay and couldnt recommend any higher
Great place to stay , exceptionally helpful staff and no issues at all.
Will definitely stay again next time I have to be in London
October 1, 2013
Rated 5.0 out of 5.0 by Mouse19 Our fine holliday at the Holiday Inn Commercial Road London
My wife and i had a short holiday in London for 3 nights and the place to stay and eat was this this hotel. The welcome was so fine and with a lot of hospitality. We arrived very early because we travelled by nightboat, but the receptionist did a lot of extra effort to help us and find a solution to get a room. Also she was perceptive for the fact that i am a wheelchair user. Meanwhile we where pleasant supprised with coffee and tea and croissants in the breakfast restaurant. Compliments for the reception staff and all the very friendly members from the breakfastteam during our stay in this hotel. Breakfast was perfect, the rooms are large and have almost europese dimensions. The beds are perfect, the room was clean. Connection with public transport are fine: 3 busses close to the hotel, tube 5/7minutes walking. Did we have any comments at all? I like to call it recommendations in a friendly way. In the bad it would be better to place an extra handle, because there is a bigger chance aspecialy for older people and persons with a handicap to slip away, also when you placed the bathmat. I missed a programguide on the digital television also no subtitles for deaf people or teletext. These are the only two things witch I want to say. I can recommend this hotel. Compliments for the manager Mr James D for the way he runs this hotel.
September 28, 2013
Rated 1.0 out of 5.0 by noolie5 Failure to book my room extension
I checked in late on a Sunday evening and requested that my room is extended for another two nights. Later in the week after a works celebration I return to the hotel to find that my card has stopped working. Then the problems started. The receptionist would allow me to stay the night but I had to contact the morning receptionist to book the rest of my stay. When I entered my room I was able to access my emails where I had an email saying that the hotel was full and I need to vacate my room. At this point I still had not received a phone call. In the morning the receptionist allowed me to stay for the duration of my stay. The next night my account balance was down by £1300 leaving me with £50 for the duration of my stay including transport to the airport, so I called and asked why and they had pre-authorised around £900 and debited my outstanding bill (no receipt). My original plan was for my colleague to pay for my whole stay for personal reasons. Later on I found they had tripled my room rate. The hotel manager sorted the situation out after an hour long discussion, he apologised that I felt my experience was awful and charged my colleague only after insinuating that I was at fault. Sometimes an apology is just not enough
September 25, 2013