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Rated 4.5 out of 5 by 151 reviewers.
Rated 5.0 out of 5.0 by Friendly, helpful service Most friendly hotel in which i have stayed. All staff greet with a smile and a problem I had with my room was dealt with quietly and efficiently, with no problems. May 13, 2014
Rated 4.0 out of 5.0 by Recommended Everything very well but wifi connection wasn't so easy to handle and with too restrictions (whatsapp service didn't work well) May 11, 2014
Rated 4.0 out of 5.0 by Great Hotel This hotel would get Five Stars but for one important factor. The lack of car Parking. Other than that, this hotel is of great quality. Staff were extremely helpful. Quality of food in the restaurant was excellent. Room was well appointed, clean and comfortable. May 11, 2014
Rated 5.0 out of 5.0 by comfortable room and great service Hotel Reception area is clean, rooms are clean. great breakfast and wonderful staff in every sector. April 20, 2014
Rated 5.0 out of 5.0 by Lovely hotel I stayed in this hotel last weekend with my boyfriend who was running the marathon. The area around the hotel wasn't the nicest so I was a bit worried but inside the hotel was immaculate, the room was really clean and had obviously been refurbished recently. We ate in the restaurant one night and the service and food were both excellent. We will definitely stay here again the next time we're in London! April 18, 2014
Rated 5.0 out of 5.0 by The nicest Holiday Inn I know I stay at this hotel a lot due to business, and I cannot recommend it highly enough. Don't be put off by the area just outside of the hotel, it's a bit down but perfectly safe. However, the inside of the hotel is everything I look for when staying for business - friendly and helpful staff, clean, quiet, with comfortable bed and free internet. I have already recommended this hotel to several colleagues and would not hesitate to do so again. April 6, 2014
Rated 5.0 out of 5.0 by Visiting Royal London Hospital Stayed one night while visiting a relative in hospital, which is within half a mile. Excellent value for central London. DLR and Tube stations are just minutes away or bus stop in immediate vicinity. The hotel is spotless throughout and the staff are very courteous and helpful. Rooms are a good size and well noise-proofed. I found the bed a little too hard for my liking, but that, of course, is personal taste. Wifi Internet - which, admirably, is free - is a decent speed (~30 Mbps) and available everywhere. Breakfast is freshly cooked - including a pancake machine - and plenteous. Lack of integral parking is the only downside and the limited on-street parking typically pricey (£3.50 per hour) during weekdays. However, parking is more plentiful and free outside business hours (08.30 to 17.30) and all weekend. The local area is not the smartest but appears safe. There are a number of curry houses and an excellent Turkish restaurant nearby. Access to the Royal London could not be simpler: continue north up Cavell Street directly to the Stepney Way entrance. March 31, 2014
Rated 5.0 out of 5.0 by city break in comfort I've stayed in many holiday inns around the world and this one is by far the best that I've stayed in. Great facilities. Lovely modern, fresh and clean rooms. And superb staff. Two stops to the tower of London and 10 mins to central London on the tube (5 mins walk). March 29, 2014
Rated 4.0 out of 5.0 by A good Business Stay with leisurely experience A pleasent stay in this hotel which is is best suited for Business Dwellers. Staffs are really helpful and always try go beyond to help. Like Sallah helping in my Laptop settings and the Philpino (aplogies not remembering the name)staff always chatting with me during breakfast.Would like to recommend you to arrange for a secured smoking arena and also, if the staffs can clarify about other facilities in hotel, like swimming poo, gym , et. Also, please try altering Breakfast menu atleast over the weekends. March 27, 2014
Rated 5.0 out of 5.0 by excellent stay Our weekend stay was made more enjoyable by the friendly welcome we received on our arrival all the staff were very helpful and friendly. Our room was clean and very comfortable wd the choice of breakfast was excellent definitely visit you again thank you March 26, 2014
Rated 5.0 out of 5.0 by Staff of absolutely highest standard The Holiday Inn at Commercial road, Whitechapel is a chain hotel only by name and design. The staff manages to transform the stay into a very personal experience by their diligence to detail and very professional but at the same time friendly service and attitude. I have never before experienced the level of personal comfort in a chain hotel given by the staffs welcoming and friendly behaviour. I would recommend the Holiday Inn at Commersial road to any weary traveler seeking a home away from home at a very reasonable cost. March 9, 2014
Rated 5.0 out of 5.0 by Excellent Staff! Thoroughly enjoyed front desk and bar staff at this hotel. Very easy to access bus and subway from this location. Entire hotel seemed very well-decorated and clean. Internet was not very user-friendly since it required multiple log-ins. Also, mini-fridge was locked, but I wanted to use to store beverages, so that was inconvenient. March 8, 2014
Rated 5.0 out of 5.0 by Stay using IHG Points What a great clean hotel far exceeded my expectations - thank you. Only difficulty was a lack of convenient parking but you can park on the street until 8.30 and the move to a white box space on the main road to get an extra hour. February 25, 2014
Rated 5.0 out of 5.0 by wonderful staff I have stayed in many Holiday Inns around the world, but the staff in this hotel were all exceptional. Pleasant, smiling and extremely helpful. Nothing was too much trouble and the general atmosphere therefore, was excellent. The general manager deserves a pat on the back-keep up the good work! February 15, 2014
Rated 5.0 out of 5.0 by London Weekender Friendly warm welcome by reception staff. Rooms spacious and well maintained. Bed was comfortable and big. Breakfast choice was excellent and staff very friendly and helpful, offered options not on menu such as poached egg on toast . Staff very knowledgable about subway system and easy to follow directions. Although approx 4 miles from London city centre, approx 8mins on subway system, never had to wait more than 3mins for a train. February 8, 2014
Rated 5.0 out of 5.0 by Great hotel My wife and I stayed at this hotel for a weekend in London. The hotel is very comfortable, modern and nicely furnished. Our room was very nice, the right size, and the bed was very comfortable (however the pillows were a bit flat...). The staff were superb: friendly, helpful, attentive. The only issue is the location is a bit of a walk from the nearest tube station. The neighborhood felt safe to us, but some visitors might not feel comfortable (lots of dark shop fronts, empty buildings). Definitely would stay there again. February 6, 2014
Rated 5.0 out of 5.0 by Brilliant! Six of us, (3 couples), stayed here to attend a function nearby. Lovely, clean, modern hotel with great staff. As a platinum elite member, myself and my wife were upgraded to an Executive Room without hesitation, as were our friends on request - special mention for Bilal on reception, who gave true first class customer service! Thank you February 5, 2014
Rated 5.0 out of 5.0 by Clean, comfortable, friendly Can't recommend highly enough. New enough still to look smart, it was also spotless throughout, and although the room booked was a single, I ended up with a double. And very comfortable it was too. A delicious, generous, varied breakfast was included, and every member of staff I encountered was polite and friendly. February 5, 2014
Rated 5.0 out of 5.0 by Excellent value Very nice and clean hotel with amazing room. We really enjoyed our stay. Hotel staff was very helpful. Highly recommended January 28, 2014
Rated 2.0 out of 5.0 by Nice hotel let down by restaurant In Central London there is too much choice to let the restaurant get it so wrong. Lost orders, 1 beer, Soup and a chicken cesar salad how hard can it be. It was not even a busy restaurant. To cap it all, having spoken to the senior manager in the restaurant. When the coffee came with no sugar, the waiter said "oh sorry sir I will get some straight away"... Having waited for 10 minutes I then had to go and find him to get the sugar!! Breakfast similar - kept waiting - no eye contact - waitress disappeared to the main desk leaving me standing. Having returned it took 20 minutes to get porridge - when enquiry was made at 20 minutes - the reply "oh it is in the microwave..." Brilliant - ( can't believe it cooked for all those 20 minutes - can you?) There are too many hotels available in London to let this happen. The room was great and the reception staff listened to my issues - I would have had dinner for free - but it was pre paid - just sort it out! January 26, 2014
Rated 5.0 out of 5.0 by Good Hotel Good hotel; fine location for Canary Wharf, Central or East London area. 10 minutes on DLR to Bank or Canary Wharf. Breakfast good. Room on second floor was wonderfully quiet. Broadband in room was fast and useful as it is now free; major irritation for me in hotels having to pay for internet access or go sit in the lobby. Room very comfortable. Would use this as alternative to central London. Only bad point; I gave up with room service as it was permanently engaged. January 26, 2014
Rated 4.0 out of 5.0 by A bit out of the way but worth the walk When in London I usually stay at this hotel as it is not only brand new (only 1½ years old or so) but the staff here are immensely welcoming and customer minded. I always feel welcome here, much more so than most other hotels I have ever visited. I tip my hat to Joanna and hear front desk team for the excellent customer service. January 8, 2014
Rated 5.0 out of 5.0 by Nice hotel, shame about the room service. Very good bedroom; clean, well presented, spacious. Didn't use the restaurant or bar downstairs but they looked nice and were always occupied by other guests so must of been good. Nearest train station was a 15min walk away. Only bad experience was that cooked English breakfast ordered for room service at 9am the next morning didn't arrive until 10.30am and when it did it was stone cold and not very appealing for the £18 per plate price tag. Would definitely stay again but wouldn't order room service breakfast again. January 6, 2014
Rated 5.0 out of 5.0 by Absolutely brilliant! From the moment I walk into this hotel I feel valued and welcome. Reception staff as very friendly and really set you up for a great stay. The hotel is very new so rooms are not only well laid out but excellent quality. location is so easy for the DLR, Canary Wharf and central London. A real treasure in the IHG portfolio. Absolutely brilliant! December 24, 2013
Rated 5.0 out of 5.0 by A great secret location! A very new hotel with excellent facilities and fabulous staff. Very convenient for both Canary Wharf and the City. Definitely recommend it. Love the place!! December 21, 2013
Rated 5.0 out of 5.0 by Very well maintained and comfortable This is the crown jewel of London. My room was very comfortable, the staff was friendly and accommodating. I was not a fan of the fridge that charged if you moved any of the items but a quick call fixed the erroneous charges. The hotel is close to the subway/train and there are many Taxis to take you places. Great property and the barber next door is great. December 18, 2013
Rated 4.0 out of 5.0 by Very Good Hotel I enjoyed a very nice at the Holiday Inn after my work Christmas Party, due to the function I was attending I arrived back at the hotel late but felt very secure with the fact that I had to swipe my room card on the entrance and to get in the lift. Reception staff were helpful and would always greet me as I walked past them. The room was nice and had everything I needed including hair dryer, iron and ironing board. Water pressure was a bit low in the shower but not to the extent that it was unusable. In the morning because I did not get back until late I went to breakfast at 10.15 - there was a very good selection but the restaurant was a little untidy (tables not cleared from other guests who had already left) and the food not that hot for £10.00 but it was better than the local McDonalds or Subway by a very long way. I would regardless of the small gripe above recommend this hotel and would stay here myself again when in the area due to its close proximity to amenities and the DLR to the underground. December 17, 2013
Rated 4.0 out of 5.0 by Stylish, friendly staff and good value, but poor room design I enjoyed a recent business stay at the Holiday Inn Commercial Road, but there were a number of annoying design problems with my room that prevented my stay from being a really good experience. The wash basin was so shallow it was almost impossible to have a shave. Shaving problems were exacerbated by very dim lighting in the bathroom (indeed the whole bedroom was very dimly lit). So I went off to work looking slightly less immaculate than I intended! The air conditioning was also problematic. Despite me turning it off, the room was cold and the air conditioner seemed to come on of its own accord in the middle of the night, with a quiet but irritating rattle that was just loud enough to wake me up. Otherwise, it was good value. December 15, 2013
Rated 5.0 out of 5.0 by Good Location for the Tower of London My daughter and I stayed here for one night as it was only a short distance away from the Tower of London, either by rail, DLR, or bus. The hotel is of a high standard with efficient and friendly staff. The walk from the DLR takes only 5 minutes, however, the area is not quite as well kept as could be. December 5, 2013
Rated 5.0 out of 5.0 by Great Vacation with great value Me and my partner enjoyed this hotel and vacation so much. The hotel is very close to underground station (shadwell) and even though it's not well centered for London, you can get from there easily to anywhere you which. Stuff is welcoming, hotel is new and polished, breakfast is great. prices - very good deal for London prices. Overall - we will stay here next time as well. December 5, 2013
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