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Rated 4.5 out of 5 by 172 reviewers.
Rated 5.0 out of 5.0 by excellent service We were made very welcome and not being familiar with London your staff helped us a lot. We will be staying there again. Thank you for a wonderful time. August 13, 2013
Rated 5.0 out of 5.0 by great broom,super staff excellent week-end made more enjoyable by quality of accommodation and friendliness and helpfulness of staff July 28, 2013
Rated 3.0 out of 5.0 by nice hotel, but please train the staff!! The hotel's a year old so has a nice fresh, modern feel to it. Really disappointing though is an obvious lack of proper thorough hospitality training for the staff. Don't get me wrong, the staff were all lovely and friendly and doing their best but omg there were so many basic things wrong it was pretty unbelievable for a hotel of this quality and price. Particularly poor was the evening meals (first night room service - one meal missing, dessert had melted by the time it had arrived, second meal had an utterly inedible dessert that didn't match the description. Second night ate in the restaurant, waiter couldn't get his head around the fact that receiving some weird mushroom-coloured vegetable soup for a child is never going to work, especially when you have ordered tomato soup off the menu! Own starter had to go back as a result too... oh and tomato slices on the top of a kid's Hawaiian pizza? Nooooooo!!). Butter knives that wouldn't go through bacon, breakfast items running out, tea with no milk or spoon... oh the list goes on and on! Please for goodness sake get a hospitality consultant to sort out your restaurant, train your staff in the details that make or break a stay for a visitor and implement some decent signage (like how to activate the lift, floor labels opposite the lift doors, a nice "be quiet when it's 3am and you're drunk" kind of thing...). Won't cost you a fortune, done properly will make the hotel worth the price tag. July 26, 2013
Rated 2.0 out of 5.0 by Holiday Inn Commercial Road I was in the Executive suites at well over 300 per night, and breakfast was not included, they wanted another above 10.50 for this (Must be gold plated eggs) , lower if I paid in advance, I passed. The area is not good, a small walk round the corner I got the warning that this was a "High Crime Area" andI did not feel comfortable going out at night, furthermore you could not open the windows in the Hotel (I know why now), I think the price and the lack of extras, combined with the location means I wont be back, I am in London for 2 months, but not here ... Staff were excellent, the only redeeming feature. July 9, 2013
Rated 4.0 out of 5.0 by Great hotel in a not so great area We stayed here on 3rd July whilst seeing a concert at the O2. We arrived at 5pm ish to find a queue in reception and only 1 girl working. After a few minutes a lady who seemed to be a duty manager or similar came to help but was very unsure what to do! We had a very slow and mixed up check in - were allocated the wrong room type but got there in the end. No mention of breakfast times, place etc, very little info given! The rooms are lovely, free wifi, good tv, nice bathroom and comfy beds. Breakfast was very nice and the staff serving were extremely efficient. Check out was again quite slow, only one girl working and couldn't find any way to 'express check out' as we only needed to hand the key in! Overall a lovely hotel in a very run down area of London, not much about locally apart from a McDonald's! Few stops away from the O2 on the tube - took about 20 mins. July 7, 2013
Rated 5.0 out of 5.0 by You must stay here! Ordered concert tickets for O2 arena and chose to book this hotel based on customer reviews. We were NOT disappointed in any way. Whilst there is no hotel parking, we were directed to private car park near rear of hotel on arrival. Paid £15 to attendant for secure overnight parking and £10 during daytime ( we arrived Friday afternoon and departed late Saturday afternoon). Only 5min walk from DLR tube station 5minute, easy to find. One change at Canary Wharf before we arrived at O2 arena. Easy access into central London too. Staff were delightful, particularly barman TAYAR who made our stay even more enjoyable (after returning from O2 arena). Nice quality & choice of breakfast, staff even helped me to use pancake machine. Will certainly return, hopefully later this Summer with my young son. June 27, 2013
Rated 1.0 out of 5.0 by i do not know how this hotel score is so high except it is a new hotel I stayed at this hotel for one week and chose this hotel because i found that its score is the first top one and thought it should be a great hotel. But result is oppisite, all made me lost glasses and what i can say that it is a new hotel, but not a good hotel. The only positive aspect is the hotel is a new hotel, everything is new while many hotels in London are old. But since this, some part is already worse. i reminded housekeeper and front desk everyday that my room door is bad and can not close exactly, but everyday i found it is open when i come back, it's a big joke. And till check out, still not see their manager while staff said someone will meet me to hear some comments. Other small problems one by one, always forgot some putting in room and always forgot anything, cleaning is bad, some staff is bad in attitude, outside is not like London and felt at a poor country, ...Oh, i will no come to this hotel while a platium member. Next time i will still choose to stay at west london or Westminster. Sorry, tired to say any more. June 25, 2013
Rated 5.0 out of 5.0 by Great Hotel A very modern fresh and clean hotel,Staff were pleasant and helpful.Breakfast was very good with everything you would expect.The room was comfortable,bathroom very modern with a great shower.The reception areas very relaxing with comfy sofas.Hotel is secure with swipe cards on lifts &doors.All in all a great stay June 21, 2013
Rated 4.0 out of 5.0 by long way from town hotel fine but the area is very poor and it's a long way from town the walk from the tube station is a good hike the tube station is grotty the area is very run down and there is absolutely NO facilities around the hotel and nothing pleasant to see or watch wouldn't like to stay here in the winter June 18, 2013
Rated 5.0 out of 5.0 by What a great place to stay in London. This is now my number one hotel when staying over in London on business. Large bedrooms, free internet, great staff, a quiet hotel and finally a great breakfast to start the day with. June 9, 2013
Rated 5.0 out of 5.0 Comfortable Room and good location We chose this Holiday Inn as it offered good value for using some of our Priority Points and we were not disappointed. The room was very comfortable and well set out and it had everything we needed. A bonus was the free WiFi and the ability to connect two devices to it. The use of swipe cards to access the lifts gave good security. The hotel is well positioned between two stations, Whitechapel and Shadwell and a number of bus services stop almost at the door in Commercial Road. We did a show in the West End one evening and we were able to get the number 15 straight back to the hotel. Dont be put off by its location in the East End June 2, 2013
Rated 5.0 out of 5.0 by Comfortable room, friendly staff, good breakfast Nice hotel, friendly staff. Good value for money. Location is a bit dodgy. Good 5 minutes walk to the tube station. May 22, 2013
Rated 5.0 out of 5.0 Very very pleasant I actually stayed in this hotel for one month whilst working in the East End of London. The staff were very friendly and helpful. My next working visit I will be booking this hotel again. May 19, 2013
Rated 5.0 out of 5.0 by New and nice This is a new build in London so everything was clean and fresh and up to date. We received an upgrade to executive rooms on both rooms we reserved. The rooms were huge. Staff were cordial and helpful. They only had one clerk at the desk every time we stopped by so they were always courteous but pressured. We were disappointed that the Starbucks in the hotel was not open, but there was a restaurant inside and a coffee shop on a nearby corner. This was quite a change from the hotel we used the previous 4 days which was more traditional and historical. We missed that historical feel with this new build but could not beat the amenities here. The neighborhood offers good Indian food but not much other fare. The location is about a 15 minute walk from Tower of London. May 6, 2013
Rated 5.0 out of 5.0 by Great location I chose this hotel because it was close to both rail and bus stations,both a short walk away. The hotel itself is beautiful. The staff were lovely, polite,welcoming and helpful. The decor throughout is very pleasing and the added security of needing key cards to access the lifts is a bonus. April 28, 2013
Rated 4.0 out of 5.0 by good service This hotel offers good value for money. A new hotel, everything is up-to-date. It is clean and well maintained. Staff is very friendly and helpfull. April 18, 2013
Rated 4.0 out of 5.0 by April Stay When I arrived I was pleasantly surprised that I got upgraded complimentary to an executive room which was nice along with a welcome note. The first night I went to eat in the restaurant however the service for the food was very slow and took just under an hour for my main course to turn up and not having a starter left me very hungry. The food was okay though I would say the selection could be better. My overall stay was great and there is plenty to eat for breakfast. I had a course just down the road which therefore this hotel was perfect as I only had to walk 10 minutes. April 11, 2013
Rated 5.0 out of 5.0 by Limehouse The room was spacious and clean. The bed was also comfortable although one double bed would have avoided the join of the two singles connected together. The large bath tub is always a plus. The staff were welcoming and the breakfast was excellent. A pancake maker was a first for me! Free internet access is also a bonus. April 7, 2013
Rated 5.0 out of 5.0 by Excellent hotel Good service, excellent room, overall a really good experience April 5, 2013
Rated 5.0 out of 5.0 by Great hotel! We stayed in this hotel from 20-3-2013 to 22-3-2013 and had a great time! The staff were super; friendly, kind, helpfull and made you feel very welcome! The location is perfect, in the middle, between airport London city and the centre of London! They upgraded us when they learned That we were there for our 10-year anniversery! When we go back to London, we will absolutely stay in this hotel again! We woud like to thank the personel and staff for a very pleasant stay! Arnold & Jacinthe March 30, 2013
Rated 5.0 out of 5.0 by Incredible Staff This facility had the most incredible staff of any hotel i've ever stayed and i average over 100 nights a year in hotels around the globe. Facility is a brand new one and it is perfect to stay. March 14, 2013
Rated 5.0 out of 5.0 by Really nice hotel We stayed at this hotel for an overnight before travelling on to Scotland , from the minute we arrived the staff were all friendly ,courteous and very helpful , the modern room was very comfortable ,and the bathroom facilities and shower was brilliant ! We both had a full breakfast which was great value at only £9.99 each, with a wide choice and variety offered . I would definitely use this hotel again if I was staying in London . March 11, 2013
Rated 5.0 out of 5.0 by Excellent all round Although the hotel wasn't quite where I needed to be, I decided to give it a try on the basis of customer reviews. Everything about my stay was excellent. As a Priority Club member I was upgraded to an Executive room. Staff were helpful and friendly. The room was excellent and very comfortable. A good deal was given on dinner and breakfast. I was also able to leave my luggage at the hotel during the day. The only downside (and this is nothing to do with the hotel itself) was that the area isn't great and it is about a 15 min walk from the nearest tube station. March 5, 2013
Rated 5.0 out of 5.0 by Best Holiday Inn in London I have stayed at many hotels in London over the years. This Holiday Inn was the nicest, newest, and most comfortable hotel that I have ever stayed at in London. They upgraded me (at no charge) to an executive suite because I requested a quiet room. I would stay here again when I come back. The staff was nice, and the neighborhood was diverse and interesting with many good places to eat. It was also close to 2 tube stations. Glen, Denver February 25, 2013
Rated 5.0 out of 5.0 by I will Return From check in to check out everything was great, the bar is reasonably priced and well stocked, a good variety of wine and beer as well as hot drinks and soft drinks and the bar area itself is lovely and relaxing. The rooms are clean and have everything you need, the shower is great. The staff are all lovely, polite, chatty and genuinely want to help you, overall a very good experience and as I spend allot of time in this area for business and leisure I will certainly return. February 21, 2013
Rated 5.0 out of 5.0 by Excellent, helpful staff The hotel is relatively new and a bit of a trek to get to from centre of London but worth the journey. The duty manager was so helpful and accommodating and really made guests feel special. I've stayed at loads of Holiday Inns around the world and would recommend this one to anyone. February 19, 2013
Rated 5.0 out of 5.0 by NEW AND FRESH HOTEL I stayed here recently using my priority club card points. The hotel is very new and fresh, very clean and comfortable. One of the notable things was the depth and comfort of the floor carpet throughout and the nice fresh smelling interior. The room again was very fresh and comfortable with all needs provided for. The shower was a good design with good length and adequate shower power. The breakfast was very sufficient and the staff were extremely helpful and friendly. Yes I would definitely recommend this hotel- for a fresh and pleasant stay. February 13, 2013
Rated 5.0 out of 5.0 by Great hotel, definitely recommended Perfect choice for our weekend in London. Staff are first class, nothing is too much trouble and a friendly greeting each time you pass the reception desk. January 23, 2013
Rated 5.0 out of 5.0 by Great customer experience - could not fault this hotel or staff Holiday Inn Express isn't supposed to be the last word in luxury, but this hotel (and the people who work in it) outperform a lot of very expensive places in London. In summary: The hotel's in an area which looks rough but is friendly enough, with good public transport and 10 mins by taxi to central London. Modern, well-designed building. Very short check-in wait. Clean, airy, silent room with air con, triple glazing, spotless bathroom and a comfortable bed. Welcoming, smart, professional staff who were helpful with directions & public transport advice (and extended that help - at 2am - to a group of my colleagues who were not even resident at the hotel). Easy checkout. No idea about catering - didn't use it. I've stayed in hundreds of hotels all over the world, from 5 stars to 0 stars and everything in between. Most of them would be very lucky to be able to recruit a front desk team of this calibre. Very highly recommended - and this is from someone who's never bothered to fill one of these feedback forms during 15 years of regular travel. January 3, 2013
Rated 4.0 out of 5.0 by Modern and comfortable hotel Stayed here between Christmas and New Year 2012 for one night whilst visting friends in east London. The hotel is a good location, being 5 minutes walk from Whitechapel tube station which gets you into the west end in about 15 mins. The hotel is modern and very comfortable, it's one of the better holiday inn's I've stayed in. Service was good as expected for a holiday inn. The room was spacious, very quiet, well lit, and had all the things you'd expect - LCD tv, minibar, safe, iron etc. Would recommend and stay here again, it's a fraction of the price to stay here rather than pay extortionate costs in central London. January 2, 2013
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