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Rated 4.0 out of 5 by 159 reviewers.
Rated 5.0 out of 5.0 by Great Staff Staff were very attentive to our needs. AARP uses this hotel for our state meetings and the hotel has always responded with great service. May 26, 2014
Rated 2.0 out of 5.0 by Maybe just my bad luck! if you are booking, make sure they are allocating your room in the round shaped hotel building, not the adjacent building! hoping it is up to standard. I stayed in the motel like building next to the round building. see the photos for yourself, limited to the 6 photos I can upload. May 23, 2014
Rated 5.0 out of 5.0 by Good hotel for an airport stay We had an early flight to catch after leaving Catalina Island in the late afternoon. This was a good hotel for our purposes, plus there was a free shuttle to the airport. It is not in a great area for restaurants or anything fun, but perfect for convenient travel - and a better price than the other airport hotels. It was clean, quiet and comfortable. May 18, 2014
Rated 5.0 out of 5.0 by Perfect place to stay!! This hotel was excellent! Close to everything we had to do, convent to freeway and airport. Beautiful pool and the bar and restaurant were excellent. Caring staff . Would definitely recommend staying here. May 15, 2014
Rated 2.0 out of 5.0 by Loud even in a quiet room There was a lack of parking for platinum guests and at check in my room wasn't ready nor was I identified as being a loyal customer. I was disappointed in the noise of the 405 when i first walked into my room and asked to change. Then I was changed to a quieter room on the airport side so I only had to handle the taking off and landings or so I thought. The noise of the 405 was still there just much less. I started to develop a head cold after two nights in the room and decided to look at the filters in the AC unit and they where very caked in dust and debris. I would not recommend this hotel. May 15, 2014
Rated 5.0 out of 5.0 by Another Great Stay with Great People! I have been staying here for years as both a business guest and visiting friends in the area. This time it was for business. Same smiling faces and friendly people as always. This is really my second home. The front desk staff and restaurant/bar staff are always friendly and very genuinely nice people. I had some work to catch up on and I was happy and comfortable in my room and spent a lot of time on my computer. I found the WiFi internet easy and fast as compared to a lot of hotels I stay in. Much better than Starbucks! Room service was excellent, food was hot and coffee tasted great! It maybe a older hotel and I understand they will be doing a big renovation the end of the year. That will make it even better. For me, it's about the people and comfortable surroundings. I always enjoy my stay here. 5 Stars for People Service! May 14, 2014
Rated 4.0 out of 5.0 by Reliable service Other than Internet issues that I had, I cannot say anything negative about this hotel. It met my expectations and the staff was very friendly and accommodating. I appreciated the speed with which everything was taken care of. I do recommend it. May 12, 2014
Rated 5.0 out of 5.0 by Convenient location for Cruise We used the park and stay rate so we could leave for our Carnival cruise from there. Room was very comfortable. Our car was parked close to the hotel and they have guards watching the exterior of the building. The shuttle service is very efficient getting us to and from the cruise port. May 11, 2014
Rated 2.0 out of 5.0 by Rude Bartenders On 5-1-2014 the front desk gave us a choice of 500 points or a drink voucher. My wife and I chose the drink voucher. As soon as the two bar tenders at the Panorama Bar on the Penthouse Level saw the drink voucher, they treated us like free-loading second class citizens instead of valuable customers being rewarded for loyalty. They lost their professional demeanor and went out of their way to be rude. The smile ran away from their faces, replaced by frowns, they barked out the restricted terms and conditions associated with the drink voucher repetitively, and were unresponsive and slow with bar service. I spend hundreds of nights at Holiday Inns and other hotels around the US and the world per year. This poor service was below normal standards. Next time choose the 500 points and skip the drink voucher. May 9, 2014
Rated 2.0 out of 5.0 by Small room, dirty. I've crossed HI Long Beach Airport off my list of places to stay. May 7, 2014
Rated 4.0 out of 5.0 by Good location. I stay here when in Long Beach. Decent price and friendly staff. May 6, 2014
Rated 5.0 out of 5.0 by Comfortable Stay Quick transfers to and from Long Beach Airport Clean, comfortable room. Everything worked fine. Excellent breakfast and dinner in the dining room at the top. Definitely recommended! May 3, 2014
Rated 5.0 out of 5.0 by Great Location I enjoy this place very much, easy freeway access, friendly staff, love the cute dog make from towels that is left on your bed, such a cute welcome to the room feeling. May 2, 2014
Rated 3.0 out of 5.0 by clean rooms the best part of the stay was the cleaning staff. very sweet and accommodating. not much else to compliment over this stay. way too expensive. not outstanding service. stuffy April 26, 2014
Rated 5.0 out of 5.0 by 11 day visit The staff made things easy for my travel needs to/from Flight Safety. Happy Hour could be a bit better with snacks or drink prices but still okay. Excellent rooms and comfort. April 18, 2014
Rated 4.0 out of 5.0 by Old, but decent Room was very small. load noises from the hallways in the early am. Place was very clean, staff especially in the Bar, was very nice. good value in Bar during happy hour. Stayed during the Long Bach Gran Prix, was a little pricey, but that was proably due to lots of people in town for the race. April 15, 2014
Rated 5.0 out of 5.0 by A very comfortable stay Stayed here the night before going on a cruise to Mexico with my family. Used the Stay, Park, and Go feature. My car was safe the entire week and the hotel room was comfortable and relaxing. The breakfast was very good and the restaurant made the experience so nice. We took the shuttle to the cruise port and were picked up upon getting back. We were able to get in our cars and go. I will definitely stay here again next time! April 13, 2014
Rated 4.0 out of 5.0 by Convenient to Long Beach Airport The positives: friendly staff, free WiFi, decent room, surprisingly good breakfast, free shuttle to/from airport which is less than 5 minutes away. Regarding the hotel restaurant, it is located on the top floor and is lined with windows. Although the breakfast, like most hotel restaurants, is a bet over priced, the food was hot, the eggs were cooked just right, the bacon was wonderfully crisp, the pototoes were crisp without being greasy, and the service was attentive. The negatives: very firm bed (others may not find this a negative), very thick pillows that gave me a neck ache (using just one pillow) so I needed to sleep without a pillow which was not easy because the bed is so firm. April 10, 2014
Rated 5.0 out of 5.0 by Expressions - people I want on my team. expressions, from 28th Mar, I'd just returned to my bar stool to fininsh watching the UL vs KY game. The location, the 20th floor, Holiday Inn-Airport, Long Beach CA, had finished dinner, excellent lemon-dill sauce on grilled salmon, skip the mash potatoes, perfect veggies. Then like a rough plane ride #but different) everything moved, from nothing to something in a brief 2-3 seconds. Liz the waitess stopped, touched the bartenders arm and they were in the door frame, 3 steps,....then I realize, "ohhh it's an earthquake", and joined group of 3 in the double door entry to ride it out, the door frame with Liz & the bartender was closer but he was a big guy in a single wide, nuff said. The quake, I'll call it La Habra's fround, a quake centered 13-15 miles away. Expressions afterwards by Liz is the story , Liz, she really surprised me, her face changed, from serious, focused, doing her job, being the best that she can be, to, she'd just got off a roller coaster ride, smiling, eyes bright, excited, from no words or sounds to words like music with eye contact leaving me know it's over, and asking was I okay x's 3. "Thanks for asking, yes, I'm okay, I'm okay." Excuse me Liz, I need to finish watching the game, please." That's Bob, typical of others who have a sports passion, a fan living a purpose. All I can say, I didn't intend to be cold, without emotion, but she must have seen my expression and her's was the best drug for me. I must have been the color of snow, crazy to finish my wine and watch the game. The 20th floor of the Holiday Inn (bar) get my vote for "Best Long Beach bar". ohhh, a request, take 60 minutes on a Friday night and give them to the 20th floor HI bar, Long Beach CA. Say hey to Liz and the big guy, Share that Liz 's expression is a story and will be forever my memory. 2 thumbs up for the grilled salmon-lemon-dill sauce (skip the potatoes). I'll owe you one. Cheers, BobL April 8, 2014
Rated 5.0 out of 5.0 by great service very nice people great value will go there again just to get away April 8, 2014
Rated 1.0 out of 5.0 by poor service i don't think i will come back nor recommend this hotel to my clients April 3, 2014
Rated 5.0 out of 5.0 by Awsome Stay! Upon check in Tiffany was wonderful made me feel valued. The room was beautiful nice view. The beds were comfortable we were able to relax enjoy ourselves. I most defientely will come back if I am ever in the area. April 3, 2014
Rated 4.0 out of 5.0 by In need fo update Very nice place for its age which is showing in some ways. But don't let this discourage your decision about staying here. The bathroom needs to be on the short list to get remodeled. Great place to stay if you have an early flight out of Long Beach Airport. March 31, 2014
Rated 5.0 out of 5.0 by Excellent Staff As always, the staff are always friendly and talkative, especially Jesus in the bar, the girls at the front desk and the breakfast staff. March 27, 2014
Rated 4.0 out of 5.0 by Comfortable Beds and Pillows Slept like a baby! The bed and pillows were very comfortable and surprisingly the noise from the nearby 405 Fwy wasn't as overwhelming as I expected. Loved the food in the PH Restaurant but it seemed too pricey for what I got. Almost $17 for a buffet breakfast with limited selections and kept at inconsistant temperature. Nothing fancy enough to merit $17. Overyall it was a good weekend and enjoyed my time with friends and family. March 26, 2014
Rated 4.0 out of 5.0 by good beds niece complex easy parking did not use restaurants or bar this time but have in past. March 24, 2014
Rated 4.0 out of 5.0 by Long Beach The restaurant food and staff were great. I really enjoyed the breakfast at the panaroma lounge...good food, good service March 24, 2014
Rated 5.0 out of 5.0 by Conveiniant and comfortable The access to the hotel is easy, the people were great, and it's a comfortable and clean place to stay :) March 24, 2014
Rated 5.0 out of 5.0 by Front desk receptionist - Tiffany Great customer service. Always helpful and professional. Goes out of her way to accommodate guests as they arrive. March 21, 2014
Rated 4.0 out of 5.0 by Overall great service and location for my needs. Staff was very professional. Location was very suitable to my business needs. There is a great Mexican restaurant across the street. March 19, 2014
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