Rated 4.0 out of 5 by 154
Rated 5.0 out of 5.0 by SummerTime Another Great Stay with Great People!
I have been staying here for years as both a business guest and visiting friends in the area. This time it was for business. Same smiling faces and friendly people as always. This is really my second home. The front desk staff and restaurant/bar staff are always friendly and very genuinely nice people. I had some work to catch up on and I was happy and comfortable in my room and spent a lot of time on my computer. I found the WiFi internet easy and fast as compared to a lot of hotels I stay in. Much better than Starbucks! Room service was excellent, food was hot and coffee tasted great! It maybe a older hotel and I understand they will be doing a big renovation the end of the year. That will make it even better. For me, it's about the people and comfortable surroundings. I always enjoy my stay here. 5 Stars for People Service!
May 14, 2014
Rated 4.0 out of 5.0 by RABE Reliable service
Other than Internet issues that I had, I cannot say anything negative about this hotel. It met my expectations and the staff was very friendly and accommodating. I appreciated the speed with which everything was taken care of. I do recommend it.
May 12, 2014
Rated 5.0 out of 5.0 by ConnieVC Convenient location for Cruise
We used the park and stay rate so we could leave for our Carnival cruise from there. Room was very comfortable. Our car was parked close to the hotel and they have guards watching the exterior of the building. The shuttle service is very efficient getting us to and from the cruise port.
May 11, 2014
Rated 2.0 out of 5.0 by loyal customer Rude Bartenders
On 5-1-2014 the front desk gave us a choice of 500 points or a drink voucher. My wife and I chose the drink voucher. As soon as the two bar tenders at the Panorama Bar on the Penthouse Level saw the drink voucher, they treated us like free-loading second class citizens instead of valuable customers being rewarded for loyalty. They lost their professional demeanor and went out of their way to be rude. The smile ran away from their faces, replaced by frowns, they barked out the restricted terms and conditions associated with the drink voucher repetitively, and were unresponsive and slow with bar service. I spend hundreds of nights at Holiday Inns and other hotels around the US and the world per year. This poor service was below normal standards. Next time choose the 500 points and skip the drink voucher.
May 9, 2014
Rated 2.0 out of 5.0 by Not to return Small room, dirty.
I've crossed HI Long Beach Airport off my list of places to stay.
May 7, 2014
Rated 4.0 out of 5.0 by STL traveller Good location.
I stay here when in Long Beach. Decent price and friendly staff.
May 6, 2014
Rated 5.0 out of 5.0 by Doug732014 Comfortable Stay
Quick transfers to and from Long Beach Airport
Clean, comfortable room. Everything worked fine.
Excellent breakfast and dinner in the dining room at the top.
May 3, 2014
Rated 5.0 out of 5.0 by Halo Great Location
I enjoy this place very much, easy freeway access, friendly staff, love the cute dog make from towels that is left on your bed, such a cute welcome to the room feeling.
May 2, 2014
Rated 3.0 out of 5.0 by missyphoto clean rooms
the best part of the stay was the cleaning staff. very sweet and accommodating. not much else to compliment over this stay. way too expensive. not outstanding service. stuffy
April 26, 2014
Rated 5.0 out of 5.0 by August 11 day visit
The staff made things easy for my travel needs to/from Flight Safety.
Happy Hour could be a bit better with snacks or drink prices but still okay.
Excellent rooms and comfort.
April 18, 2014
Rated 4.0 out of 5.0 by Dan R Old, but decent
Room was very small. load noises from the hallways in the early am. Place was very clean, staff especially in the Bar, was very nice. good value in Bar during happy hour.
Stayed during the Long Bach Gran Prix, was a little pricey, but that was proably due to lots of people in town for the race.
April 15, 2014
Rated 5.0 out of 5.0 by AnnaO A very comfortable stay
Stayed here the night before going on a cruise to Mexico with my family. Used the Stay, Park, and Go feature. My car was safe the entire week and the hotel room was comfortable and relaxing. The breakfast was very good and the restaurant made the experience so nice. We took the shuttle to the cruise port and were picked up upon getting back. We were able to get in our cars and go. I will definitely stay here again next time!
April 13, 2014
Rated 4.0 out of 5.0 by WrkTrvlr Convenient to Long Beach Airport
The positives: friendly staff, free WiFi, decent room, surprisingly good breakfast, free shuttle to/from airport which is less than 5 minutes away.
Regarding the hotel restaurant, it is located on the top floor and is lined with windows. Although the breakfast, like most hotel restaurants, is a bet over priced, the food was hot, the eggs were cooked just right, the bacon was wonderfully crisp, the pototoes were crisp without being greasy, and the service was attentive.
The negatives: very firm bed (others may not find this a negative), very thick pillows that gave me a neck ache (using just one pillow) so I needed to sleep without a pillow which was not easy because the bed is so firm.
April 10, 2014
Rated 5.0 out of 5.0 by BobL2 Expressions - people I want on my team.
expressions, from 28th Mar, I'd just returned to my bar stool to fininsh watching the UL vs KY game. The location, the 20th floor, Holiday Inn-Airport, Long Beach CA, had finished dinner, excellent lemon-dill sauce on grilled salmon, skip the mash potatoes, perfect veggies. Then like a rough plane ride #but different) everything moved, from nothing to something in a brief 2-3 seconds. Liz the waitess stopped, touched the bartenders arm and they were in the door frame, 3 steps,....then I realize, "ohhh it's an earthquake", and joined group of 3 in the double door entry to ride it out, the door frame with Liz & the bartender was closer but he was a big guy in a single wide, nuff said. The quake, I'll call it La Habra's fround, a quake centered 13-15 miles away. Expressions afterwards by Liz is the story , Liz, she really surprised me, her face changed, from serious, focused, doing her job, being the best that she can be, to, she'd just got off a roller coaster ride, smiling, eyes bright, excited, from no words or sounds to words like music with eye contact leaving me know it's over, and asking was I okay x's 3. "Thanks for asking, yes, I'm okay, I'm okay." Excuse me Liz, I need to finish watching the game, please." That's Bob, typical of others who have a sports passion, a fan living a purpose. All I can say, I didn't intend to be cold, without emotion, but she must have seen my expression and her's was the best drug for me. I must have been the color of snow, crazy to finish my wine and watch the game. The 20th floor of the Holiday Inn (bar) get my vote for "Best Long Beach bar".
ohhh, a request, take 60 minutes on a Friday night and give them to the 20th floor HI bar, Long Beach CA. Say hey to Liz and the big guy, Share that Liz 's expression is a story and will be forever my memory. 2 thumbs up for the grilled salmon-lemon-dill sauce (skip the potatoes). I'll owe you one. Cheers, BobL
April 8, 2014
Rated 5.0 out of 5.0 by stacy m 23 great service
very nice people great value will go there again just to get away
April 8, 2014
Rated 1.0 out of 5.0 by vegas702 poor service
i don't think i will come back nor recommend this hotel to my clients
April 3, 2014
Rated 5.0 out of 5.0 by maderamom Awsome Stay!
Upon check in Tiffany was wonderful made me feel valued. The room was beautiful nice view. The beds were comfortable we were able to relax enjoy ourselves.
I most defientely will come back if I am ever in the area.
April 3, 2014
Rated 4.0 out of 5.0 by mikeanc In need fo update
Very nice place for its age which is showing in some ways. But don't let this discourage your decision about staying here. The bathroom needs to be on the short list to get remodeled. Great place to stay if you have an early flight out of Long Beach Airport.
March 31, 2014
Rated 5.0 out of 5.0 by G~Man Excellent Staff
As always, the staff are always friendly and talkative, especially Jesus in the bar, the girls at the front desk and the breakfast staff.
March 27, 2014
Rated 4.0 out of 5.0 by Humble808 Comfortable Beds and Pillows
Slept like a baby! The bed and pillows were very comfortable and surprisingly the noise from the nearby 405 Fwy wasn't as overwhelming as I expected.
Loved the food in the PH Restaurant but it seemed too pricey for what I got. Almost $17 for a buffet breakfast with limited selections and kept at inconsistant temperature. Nothing fancy enough to merit $17.
Overyall it was a good weekend and enjoyed my time with friends and family.
March 26, 2014
Rated 4.0 out of 5.0 by sam i am good beds
niece complex easy parking did not use restaurants or bar this time but have in past.
March 24, 2014
Rated 4.0 out of 5.0 by MaxD13 Long Beach
The restaurant food and staff were great. I really enjoyed the breakfast at the panaroma lounge...good food, good service
March 24, 2014
Rated 5.0 out of 5.0 by ComeInHouston Conveiniant and comfortable
The access to the hotel is easy, the people were great, and it's a comfortable and clean place to stay :)
March 24, 2014
Rated 5.0 out of 5.0 by Marcia23 Front desk receptionist - Tiffany
Great customer service. Always helpful and professional. Goes out of her way to accommodate guests as they arrive.
March 21, 2014
Rated 4.0 out of 5.0 by SgtNewton Overall great service and location for my needs.
Staff was very professional. Location was very suitable to my business needs. There is a great Mexican restaurant across the street.
March 19, 2014
Rated 5.0 out of 5.0 by Mr.WB small bathroom
bathrooms are very small, other than that the rooms were very good and clean.
March 18, 2014
Rated 5.0 out of 5.0 by AL District 22 Comfortable bed and fine dinning.
Very nice hotel. Beds are comfortable. For was excellant.
March 18, 2014
Rated 4.0 out of 5.0 by Lolo99 Good Location
This hotel was chosen by my employer. It was a good location for the business meeting I was attending for 3 days.
They have a shuttle that took me back and fourth and that was nice not to get my car out to go 3.5 miles.
Hotel is a little old and could use some updating.
March 7, 2014
Rated 5.0 out of 5.0 by Josb Excellent experience
Great staff and fabulous breakfast. Comfortable room/bed. Could not have been more surprised.
March 6, 2014
Rated 5.0 out of 5.0 by does not use Great Service
Staff very friendly and made room promptly in morning.
March 6, 2014