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Rated 3.7 out of 5 by 113 reviewers.
Rated 4.0 out of 5.0 by Great staff but long shuttle wait! The staff at the front desk were very kind and helpful! We used the shuttle service for our cruise. No problems getting us there, but we had to wait an hour to get picked up. Other than that our stay was good. July 14, 2014
Rated 5.0 out of 5.0 by Comfortable hotel, friendly staff This hotel was perfect in every way. The staff were so obliging, the room was comfortable July 10, 2014
Rated 2.0 out of 5.0 by Dont belive printed materials We had to walk 3 miles because their shuttle service quit a half hour before printed material said. July 8, 2014
Rated 2.0 out of 5.0 by Seedy area There were numerous issues with this hotel ~ first one being the location of the hotel itself, was not comfortable with it even during the daytime. The management staff (except the General Manager) were questionable and apparently gave answers to questions asked as they saw fit rather than the way it should have been. We were locked out of our room 6 times in 2 days ~ one of the times after getting new keys were had to wait for maintenance to come and 'jimmy' the door open. Housekeeping staff was the absolute worst I have ever had in a hotel.The first day they didn't even bother to come in and clean. Second day I left my personal pillows on my bed, they decided not to make the bed, and when I called the night manager about it he informed me that their staff was told not to touch anything of customers staying there, while I get that, COME ON!! When I said that the room felt dirty because of how they didn't clean (shoes and such were on the floor so they didn't vaccum either) and that I'd like to be moved to a different room I was told they were sorry but they had no other rooms. The other bed in the room was made up (if you could call it that) but my 8 year old could have done a better job. Upon speaking to the GM the next morning he apologized for his staff, promised that our room would be spotless & that the housekeeping manager would personally check our room ~ we came back to a room that had sand (a little pile) underneath one of the chairs that could easily be seen and black olives on the floor under the table from dinner 2 nights before! I gave up ~ if this is quarenteed clean by them, I don't want to stay there! July 7, 2014
Rated 5.0 out of 5.0 by Great stay THEY WERE AMAZING. I can't brag enough. The front end staff went above and beyond. I felt like a celebrity and I still wonder why they treated me so well, but I guess it is a part of their standout service. I have already written reviews in Yelp June 30, 2014
Rated 5.0 out of 5.0 by Nice hotel - get the $10 breakfast! Good hotel for the price and the $10 breakfast option is well worth it. Location provides easy access to the waterfront near the Queen Mary, aquarium, etc. (driving, not walking). Maybe not a great hotel for kids because there's not much to do (basic pool) but good for adults. June 30, 2014
Rated 4.0 out of 5.0 by Accommodating Staff Awesome!!! Our son was in the trauma center and we were able to stay there with the help of the staff for a very long 8 days. The shuttle service took us any time and every time we needed their service. We were able to walk back and forth to the Inn from the hospital. We are home and our son is getting better. Thanks!! to everyone!!! June 20, 2014
Rated 4.0 out of 5.0 by a quick,comfortable overnight stay We booked this room to attend a family gathering outside of the area where we live. The hotel was clean, welcoming, and more than adequate for our needs. WE would stay there again. June 19, 2014
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