Rated 3.8 out of 5 by 149
Rated 2.0 out of 5.0 by Radio active Dont belive printed materials
We had to walk 3 miles because their shuttle service quit a half hour before printed material said.
July 8, 2014
Rated 2.0 out of 5.0 by daisysmom2 Seedy area
There were numerous issues with this hotel ~ first one being the location of the hotel itself, was not comfortable with it even during the daytime. The management staff (except the General Manager) were questionable and apparently gave answers to questions asked as they saw fit rather than the way it should have been. We were locked out of our room 6 times in 2 days ~ one of the times after getting new keys were had to wait for maintenance to come and 'jimmy' the door open.
Housekeeping staff was the absolute worst I have ever had in a hotel.The first day they didn't even bother to come in and clean. Second day I left my personal pillows on my bed, they decided not to make the bed, and when I called the night manager about it he informed me that their staff was told not to touch anything of customers staying there, while I get that, COME ON!! When I said that the room felt dirty because of how they didn't clean (shoes and such were on the floor so they didn't vaccum either) and that I'd like to be moved to a different room I was told they were sorry but they had no other rooms. The other bed in the room was made up (if you could call it that) but my 8 year old could have done a better job. Upon speaking to the GM the next morning he apologized for his staff, promised that our room would be spotless & that the housekeeping manager would personally check our room ~ we came back to a room that had sand (a little pile) underneath one of the chairs that could easily be seen and black olives on the floor under the table from dinner 2 nights before!
I gave up ~ if this is quarenteed clean by them, I don't want to stay there!
July 7, 2014
Rated 5.0 out of 5.0 by Mrsapwinter Great stay
THEY WERE AMAZING. I can't brag enough. The front end staff went above and beyond. I felt like a celebrity and I still wonder why they treated me so well, but I guess it is a part of their standout service. I have already written reviews in Yelp
June 30, 2014
Rated 5.0 out of 5.0 by ali490 Nice hotel - get the $10 breakfast!
Good hotel for the price and the $10 breakfast option is well worth it. Location provides easy access to the waterfront near the Queen Mary, aquarium, etc. (driving, not walking). Maybe not a great hotel for kids because there's not much to do (basic pool) but good for adults.
June 30, 2014
Rated 4.0 out of 5.0 by Nor Cal Fam Accommodating Staff Awesome!!!
Our son was in the trauma center and we were able to stay there with
the help of the staff for a very long 8 days. The shuttle service took us any time and every time we needed their service. We were able to walk back and forth to the Inn from the hospital. We are home and our son is getting better. Thanks!! to everyone!!!
June 20, 2014
Rated 4.0 out of 5.0 by johnnymi a quick,comfortable overnight stay
We booked this room to attend a family gathering outside of the area where we live. The hotel was clean, welcoming, and more than adequate for our needs. WE would stay there again.
June 19, 2014
Rated 2.0 out of 5.0 by Private Investigator Terrible
See comments posted in prior review.
No hot water, terrible expieriemce at breakfast bar.
I would like to speak to a rep for holiday in as soon as possible.
June 19, 2014
Rated 5.0 out of 5.0 by Model55 Beautiful rooms and great gym
Wonderful room, comfortable bed. Very clean room and bathroom. The staff was very polite and friendly. I loved the gym with the different machines. Enjoyed the free wireless internet access.
June 19, 2014
Rated 5.0 out of 5.0 by neeceeusa Excellent Customer Service!!
I Hate to say it is rare to get good customer service from start to finish of a stay at hotels, but in this case I DID! From check in to check out and everything in between we were treated to excellent customer care and service. For this reason I would highly recommend this hotel. Also the hotel was very clean. We were pleased. I stay in hotels at least once or twice a month so for me to say customer service was excellent really means it was!
June 18, 2014
Rated 5.0 out of 5.0 by JOE12 Comfortable bed and great service. Best Jacuzzi/Hot Tub
My wife & I had wonderfull Romantic Getaway at Holiday Inn (DWTN) Long Beach , CA
June 13, 2014
Rated 3.0 out of 5.0 by Kory Price
This hotel is okay it is average and don't expect alot.
June 11, 2014
Rated 4.0 out of 5.0 by purpleorchid1112 Comfortable stay pre-cruise
We stayed at the Holiday Inn Downtown in Long Beach for 1 night before our 4-night Baja Mexico cruise on the Carnival Inspiration. IHG offers a good package deal which includes hotel stay, breakfast, car park during the cruise and complimentary shuttle service to and from the Long Beach cruise terminal. We enjoyed our stay and appreciated the convenience of the shuttle service.
The hotel's location is not the best, but the hotel itself is clean and comfortable and it looks like it has gone through some renovation recently. The staff was nice and friendly and the breakfast good but the wait was long since it's made to order.
June 9, 2014
Rated 5.0 out of 5.0 by snoppsie59 Good value
Service was outstanding and felt very personal. I was offered benefits which I was unaware of that greatly extended my budget. The shuttle service is quick and efficient and the drivers make great recommendations as to dining or area happenings to enhance your pleasure during the your stay. Also, the managers work hard to be sure that you are pleased.
The exterior is a little shabby but is being renovated and those areas are great.
June 5, 2014
Rated 5.0 out of 5.0 by Dhenny Great Value
Centrally located with friendly staff, clean/updated rooms and good value.
June 5, 2014
Rated 5.0 out of 5.0 by jtrans17 Great place
I was very pleased with my stay here. I would recommend to anyone. Location is convenient and close to shops, beach and nice restaurants. Food at the hotel restaurant is very good as well.
June 5, 2014
Rated 4.0 out of 5.0 by ajosh Excellent staying experience for the Price
Nice, clean hotel, new furniture, LCD TV, speedy internet, friendly staff, great service. Little expensive. It’d be great to have complimentary breakfast included as being Vegetarian, couldn’t find decent breakfast option in inside restaurant.
June 4, 2014
Rated 3.0 out of 5.0 by MTH14 Expected better value for the money
Hotel is in a run down neighborhood about 1.5 miles from the Long Beach Convention Center. Facility is in need of significant updating. Appliances are inconsistent between rooms. It was very noisy! I heard dogs in the alley, loud music from the church across the street, slamming doors and loud talking past midnight in the hall. This made it hard to relax. Fortunately, the room was dark and the bed was comfortable. The customer service staff was very accommodating and friendly, which offset some of my disappointment with the facility itself. This notwithstanding, if I return to Long Beach in the future, I will probably try to stay elsewhere.
June 2, 2014
Rated 1.0 out of 5.0 by Jeremy c Wow! B. A. D!!
Such a drag! Won't be staying here again!
Bed sheets were literally not changed before giving me the room. Pulled the sheets back at 10pm to find crumbs totally disgusting!
Slept on top of all the sheets since it was so late... Then in the morning told them what happened and obviously asked for the sheets to be changed. You guesses it. They never changed them!! Couldn't believe it! Also no coffee other than the do it yourself dust one in the room :( also above my window in the room I could see lots of black nasty old insulation My asthma was horrible!!
June 2, 2014
Rated 4.0 out of 5.0 by neck Great Value.
Good deal. Area is not so nice but convenient for our purposes.
May 25, 2014
Rated 4.0 out of 5.0 by 5buccs Holiday inn Long Beach downtown
Front desk and Staff excellent. David at front desk very helpful.
Rooms need more power outlets at one of the bed side tables and on the desk. No desk chair when I came in but staff got one for the room right away
May 18, 2014
Rated 3.0 out of 5.0 by MrIcemaker1 Kind of a toss-up
In the spirit of full disclosure, I wanted to say that I stayed at this hotel using points - so it didn't really cost me any money out of pocket.
That being said.......
The front entry was under construction, and you couldn't drive thru the parking lot. An accident occurred while we were getting our suitcases out of the trunk - one person was backing out while another was trying to turn around.....in the driveway. Glad I'm not in a wheelchair, because the handicapped ramp was torn out....
I have said in previous reviews on other properties that I require 2 things from a hotel (and I stay in them A LOT# a clean, comfortable bed, and a shower that works. I am going to add a third thing - I require a door key that will open the room. After the 3rd trip up to the top floor #with door keys that didn't open# I asked for another room. Instead, I was asked to meet a maintenance person at the room who would assist me #since they "didn't have any other available rooms" at 3pm in the afternoon.# It took him more than a few attempts to get the door to open - but he was successful after about 15 attempts. Since I was late for an appointment, I dropped my stuff and left. The door locks are obviously pretty old, and in need of replacement....on my return later it only took about 10 swipes to get it to open.
I want to add that the staff was friendly #even when I lost my patience) and tried to be helpful. Although I "recommended" this hotel above, I probably won't stay here again. There are other choices close by for a similar room rate.
May 16, 2014
Rated 5.0 out of 5.0 by brownshugah Excellent home away from home experience
From check-in to check-out, I had a marvelous experience. When I checked in and the process was very friendly and helpful! My room, oh my, enough of everything, towels, soft bed with nice pillows. Ivan, Dylan, and Tracey are the names that stuck with me because of their never-ending hospitality. Some people don't have to work hard at pleasing people because they want to be treated the same as the bible tells us....Shuttle service, awesome, breakfast, my day starter! The dogs that someone spoke of in an earlier review, they seem to bark when someone passed by their home which wasn't often and they didn't bother me. Matter of fact, they were my wake-up call!!!! Continue your awesome customer satisfaction. I also did my laundry before I left. I was on the shuttle with a lady who said she was from the East coast complaining about Sergio, DO NOT hold that against him, no one told her to go shopping and wait til the last minute to get to the airport. It is now 9:33 am, my flight leaves at 12:35, but guess what , I am in the lobby and ready! Holiday Inn Downtown Long Beach Rocks!!!
May 3, 2014
Rated 5.0 out of 5.0 by Mustang11 Great Service
This is an older property but one can tell that there is an ongoing effort to upgrade and improve the facilities, which is the important thing. My brief experience with the staff however, was top-notch. David and Sergio, who both worked the front desk, made me feel welcomed as a PE member and the young lady who worked the breakfast bar was cheerful and pleasant, even at 6:30 in the morning. Would definitely stay here again.
April 25, 2014
Rated 5.0 out of 5.0 by marion536 BED
The pillows on the bed were too small. The desk staff were very good and assisted us in information / maps for the area and "SUPER SHUTTLE".
April 8, 2014
Rated 2.0 out of 5.0 by love to vacation noisy construction
We stayed here in advance of going on a cruise out of Long Beach and with the shuttle it was a good for that purpose. However you cannot reserve the shuttle, if it is there you can take it somewhere so there is not a means to plan ahead. The hotel has the outside being remodeled and the workers were making noise before 8AM on a Sunday morning which woke us up. The pool was not heated. We had a drink at the hotel bar and the wine was vinegar (apparently the bottle had been open a few days). There is really not anything in the immediate area to do or see.
April 6, 2014
Rated 5.0 out of 5.0 by Amazing3 Great guest services !
The professionalism of the guest services workers is greatly
appreciated. The shuttle drivers are very considerate and helpful.
The housekeepers and other staff members are always smiling
March 28, 2014
Rated 5.0 out of 5.0 by slowcat Excellent
Really quiet love the lobby perfect bar for watching games and fights each table near the bar has there own TV.
March 17, 2014
Rated 3.0 out of 5.0 by bevil OK but not great
Hotel is going through renovations right now but the lobby and inside is generally updated. Staff is friendly and courteous but a major disappointment was inconsistent and unreliable internet connectivity during my 5 night stay in my room.
March 12, 2014
Rated 5.0 out of 5.0 by Wheezer Haven in Long Beach
Staff very friendly, helpful and efficient.
Excellent breakfast w.hot egg dishes.
GREAT MANAGMENT !
J N from P S 26/27 FEB
March 3, 2014
Rated 5.0 out of 5.0 by Isalva The best!!!
My friends and family stayed at the Long Beach Hotel for a convention and everyone at the hotel was so helpful. They were very attentive of all our needs. Since the moment I walked in until the moment I step out of the hotel I felt so comfortable. Ivan, Dylan, Stephanie and Diane are excellent. I will sure come back!
March 1, 2014