Rated 3.5 out of 5 by 66
Rated 5.0 out of 5.0 by NobodySpecial Week-end getaway
We always stay here when we cruise mainly because of their park & cruise special. However, the staff are always very courteous and professional. I would consider them for home base even if I was staying for a week in Long Beach.
May 1, 2013
Rated 5.0 out of 5.0 by Amazing3 Beautiful stay !
The staff was exceptionally helpful ! The room was clean, and
April 19, 2013
Rated 4.0 out of 5.0 by amjp weird pillows
All was great! Thank you for the great Shuttle staff that tried to help our group out as much as possible.
Only down side - the pillows on the beds was small and weird and uncomfortable. Just get regular size pillows
April 19, 2013
Rated 2.0 out of 5.0 by Margaret88 This time wasn't so good
My first room was on the 2nd floor. Someone was coming in and out of the stairs all night. From what they were saying, it seemed like it was a "lady of the evening" (the word for this proffession was flagged as inappropriate language). The room was musty smelling and so was the hallway. The 2 nights I was in the room, I did not sleep...or was woken up every hour or so. I told the staff and they were very nice and moved me to room 420. I asked to talk to the general manager and each time I came to the front desk, she was not available and did not contact me
The door lock was broke and each day (or more) I had to ask for a new key card. The staff knew it was not working well, and told me almost every time.
I am a gold member and told them each time I had room service, but most of the time, I did not get my discount. When we said something, they told us the the front desk handled the discounts.
In saying all this, I stay at the Holiday Inn everywhere I go and have never had a problem. The food at this location is the best tasting I have had at any Holiday Inn. The staff was always positive and friendly.
April 17, 2013
Rated 4.0 out of 5.0 by April30 Good Service
My overall experience went well. Staff was excellent.
The only thing is my bed was a little uncomfortable. I expected for the mattress to be a little more comfortable.
but everything else was good.
Thank you Staff for the service :)
April 12, 2013
Rated 2.0 out of 5.0 by JoeShmo tired
property was a little tired. Area seemed a little unsafe though I never had a problem.
April 2, 2013
Rated 4.0 out of 5.0 by PD874 Excellent Staff
I wasn't too thrilled with the neighborhood and the distance from downtown. The staff made up for every negative. The shuttle drivers were phenomenal, took me wherever I needed to go, and were very friendly and courteous.
March 26, 2013
Rated 1.0 out of 5.0 by Bruce2756 Overpriced and poor location
This property is located in a lower quality location. Although it is only a few blocks from downtown I would not feel comfortable walking the streets any later than 8:00pm. The hotel is in the older style and is way overpriced for the quality and location.
March 26, 2013
Rated 4.0 out of 5.0 by Richard2001 A nice place to stay
The pool is clean and has long hour.
The in-door parking location is convenient.
Hotel is beyond walking distance to Long Beach Downtown.
March 24, 2013
Rated 4.0 out of 5.0 by RAJB Overall Good
It was a nice experience and the Restaurant food is good
March 20, 2013
Rated 5.0 out of 5.0 by Amazing3 Pleasant Experience
The staff and service were great ! The room was comfortable.
March 15, 2013
Rated 5.0 out of 5.0 by shipwright72 Great caring staff and wonderful location
The location of this hotel is convenient to everything you may want to do in Long Beach, CA. The staff is friendly and caring and truly strives to make you comfortable and at home while you are staying with them. Adrian, David and Wendy at the front desk, make checking in and out a very easy experience, and truly make you feel welcome. Great price, fine location and superb staff what more can you ask for.
March 14, 2013
Rated 5.0 out of 5.0 by rb45 Great Front desk service
I've stayed here a few times before. Excellent front desk service. hotel and rooms are fresh and well kept up. Was treated well as a priority club member.
February 14, 2013
Rated 5.0 out of 5.0 by Redlands Great Service, clean and comfortable, exceptional staff
All hotels can't be brand new but this one made up for that by being exceptionally clean, adequate furnishings and a really exceptional staff. Front desk people were professional and very helpful to say the least. The shuttle drivers were friendly, knowledgable and very helpful. Even the maids I spoke with were nice and helpful as well.
The business center computers definitely need some help and the front desk staff did everything they could to help me with using these computers to print my cruise ship documents.
Great underground parking. Left my car there while on cruise to Mexico.
Great people and a great experience.
February 5, 2013
Rated 3.0 out of 5.0 by Leeann1 not in the best neighborhood
looking our window we looked into the back yard of several low rent places... dogs in every yard, very sad to see actually, the dogs had no place to go in the very small yards. I would not walk out in this neighborhood, good thing they had underground parking, I did not want to park in parking lot.
Hotel was close to where we wanted to spend the day at the aquarium.
February 4, 2013
Rated 5.0 out of 5.0 by Dromero14 Awesome Hotel A+++
Great staff, Nice clean rooms, internet speed super fast, hotel restaurant was delicous, pool is amazing and the free shuttle is a plus. Overall the hotel is excellent.
January 29, 2013
Rated 4.0 out of 5.0 by Phcrose Thank you always enjoy staying here
The staff are very good make you feel very welcome thank you . Had few problems with the room not being cleaned right bathroom on last two visits but it was sorted right away I think the cleaning staff need better training .
January 27, 2013
Rated 5.0 out of 5.0 by NNS91 Best Holiday Inn I ever stayed in!
Best front desk! ADRIAN, IVAN, JANNETT, CHRIS, and DAVID were awesome!!!!
January 25, 2013
Rated 4.0 out of 5.0 by JohnDDDDDDD No Coffee Before 6:30am
Location. Quiet room. Free parking.
No coffee in hotel before 6:30am. Was told to go to coffee shop across the street, as I was departing the hotel for an early flight to New York.
The remote control only had sufficient juice to turn on the TV. Could not change the channel, nor turn off the TV. Had to unplug the TV to turn it off.
January 22, 2013
Rated 4.0 out of 5.0 by MikeFL Great - except restaurant at times
I stayed here for 6 nights and overall had a great stay. The shuttle service was very convenient and I never had a problem getting one to go or getting one to pick me up within, at most, 20 minutes - usually more like 10. The room was comfortable, although the pillows were a little firm for me. Staff was nice and courteous. My only complaint, and the only reason I gave 4 stars is the restaurant. The food was always very good and a good value, but they really need to have more help in there. One time I waited to order breakfast for over 20 minutes - one waiter trying to serve 10 tables at once, and he never made it to me so I left. Another time at dinner, it took at least 20 minutes from the time we finished our food to receiving the check, and then another 5+ minutes to get that back. This wasn't the servers' faults, but rather the fact that they were the only ones working and trying to run a bar and dinner service and bringing food out for a nearly full restaurant at the same time. So to summarize - great hotel especially for the price, but the restaurant is a bit neglected.
January 12, 2013
Rated 5.0 out of 5.0 by Rodgers68 Caring For Your Guests
When you check in to THIS Holiday inn you feel so welcomed...
The staff do their vey best to make sure you have all you need....
This trip was no exception, When I said something about exploring
Long Beach they start looking for coupons and ready to go when I
was. They are H E L P F U L beyond belief....... I will always stay
here and tell everyone I know to stay here too!!!!!
December 10, 2012
Rated 4.0 out of 5.0 by Florence Super Sail Package, clean room and great check in service
We enjoyed our spacious, super clean room, check in and out was actually fun... staff was great :-) Using the Park and Cruise package was very easy convenient. The shuttle to the ship was quick. Upon cruise return the pick up shuttle was easy, fast and outstanding service! Overall Service was outstanding. Only problem we had was with breakfast service. Otherwise our stay was excellent.
November 18, 2012
Rated 5.0 out of 5.0 by varora Very peaceful hotel with lot going outside
Old corridors but very peaceful and cosy when you are in the room.
November 13, 2012
Rated 5.0 out of 5.0 by Omega Staff was great!
Gentleman at the desk - Andre? was great. Gave me an upgrade which in all my years of being a Priority Club member have never been offered!
Only problem is questionable neighborhood, but hotel seemed secure enough.
November 7, 2012
Rated 5.0 out of 5.0 by Traveling12746 Convenient location and excellent restaurant
I stayed at this location for an October 2012 conference at the convention center. Shuttle service was convenient and great for my purposes. Hotel restaurant staff was accomodating to my specific dietary requests and got me in and out of the restaurant quickly when I let them know I was in a rush. My room was very nice near the back of the hotel. I could barely hear any barking dogs and would not have even noticed them if I hadn't seen comments on them in online reviews. As for other's comments about the neighborhood, I think they must lead a sheltered life and not travel very much. I felt safe parking in the garage even as a single woman traveling alone. I would not walk the neighborhood after dark, but that is true of almost every location I travel to. The staff in the restaurant, front desk and shuttle drivers went out of their way to accomodate every request I made. This is one of the best Holiday Inns I have stayed in, and I am a platinum member of their Priority Club program.
November 3, 2012
Rated 2.0 out of 5.0 by Patr0921 lousy housekeeping
We had to request towels everyday, IF towels were left, there were not enough for all the people in our room
October 27, 2012
Rated 5.0 out of 5.0 by irasvette Accommodation were great
Everyone at the hotel was great. Room was very comfortable. Rest. was very good
October 23, 2012
Rated 5.0 out of 5.0 by Joyce great staff, nice room
good location, excellent restaurant, nice place to stay prior to a cruise. Good shuttle service and park and cruise.
October 21, 2012