Rated 5.0 out of 5.0 by ShaunC Great hotel
Wife and I wanted to get away for a quick weekend vacation to NYC. Chose this Holiday Inn because of the price and location and was not dissapointed. Great room, good views, easy access to the subway, low priced cab fare back. Will be coming here again. Highly recommended.
May 21, 2013
Rated 2.0 out of 5.0 by Easy1 Mediocre
While the room was large and comfortable, the staff was poorly trained and often unavailable, especially at the front desk.
The restaurant is worse than poor. The food is expensive, poorly prepared and the service in the restaurant is horrible. It was not unusual for me to wait ten minutes or more to see a waitress and then to wait even longer before service began.
In a neighborhood where it is difficult to eat anywhere else, the restaurant should be top notch rather than so far below expectations in comparison to other hotels in this class.
May 19, 2013
Rated 5.0 out of 5.0 by Davey1953 Close to everything!
39thst station just a few blocks away great diner by the stop and a convenience store right across the street nice property and just two stops away from 59th And Lexington!
May 17, 2013
Rated 5.0 out of 5.0 by NYCDavid A (hidden?) gem
I love this hotel. I have stayed quite a few times and the views to Manhattan are spectacular. It's also an easy trip into the city. They kindly upgraded me to the Brooklyn Suite. Oh my. So nice. I have had the privilege of staying in the Manhattan Suite as well and that might be one of the best rooms in all of NYC. No joke.
I'm coming back Memorial day weekend. Another upgrade? Please? lol. Good value, nice folks. Be warned- there is NOTHING around the hotel restaurant-wise, but the city is so close.
May 16, 2013
Rated 5.0 out of 5.0
by Lilikins Great Hotel Restaurant and Easy Booking
I booked the balcony with a view room over the phone. I told the representative this was for my wedding get ready and also for my wedding night. I felt that the representative made the extra effort to book the ideal room for me.
When I arrived I had several bags including my wedding dress that you can imagine was the precious cargo I was careful with. I will also add that I am 7 months pregnant and when I arrived for check in with my mother I was not offered any help what so ever carrying my bags in. This was very annoying and frustrating both of the front desk people had no one to attend to and they ignored me. They didn't even offer me the cart to help put my things in to facilitate bringing them up to my room on the 16th floor I had to ask if I could use it when I noticed it by the elevator and still no one offered to help me.
The rest of the stay was great beside the disappointing initial check in. The restaurant downstairs is great! I enjoyed the breakfast buffet both mornings, when I requested extra pillows and sheets it was brought upstairs promptly. I also had to ask for room service to tidy up a bit before the photographer came in to take my "getting ready" shots and that was done very efficiently but the thing I most appreciated was that the front desk person was able to sign me up for a rewards program and arrange an easy late check out so that my husband and I could sleep in a little extra. That was definitely the highlight!
Overall I will certainly be coming back here and I will recommend all of my family and friends stay at this location.
May 3, 2013
Rated 5.0 out of 5.0 by Zoner49 Great room and service
I was surprised how much my wife and I liked this hotel. I expected a nice view as I booked that type of room. But the staff seemed so genuinely accomodating and helpful. Everyone from the front desk to the maintenance. The room was comfortable, well maintained and the restaurant is a gem as well.
The neighborhood could be considered somewhat industrial however we felt safe overall. The plus side of that is subway access is a short walk away.
We would stay there again.
April 24, 2013
Rated 2.0 out of 5.0 by RECoach123 It was Fair...Not Great by any means.
They, or someone, cancelled my first night. I had to get a hotel elsewhere for my first night. The staff seemed unwilling to help me. They did not seem, in the beginning, to know I was getting breakfast as part of my stay. Parking was not available. Everything seemed to be someone or something's fault other than the hotels. We did a conference and had their only conference room and whoever cleaned the room took power cords, moved papers and cleaned items they did not need to clean. People were smoking on the lower level which came into our conference room. There was no cellular access on the lower level.
April 11, 2013
Rated 5.0 out of 5.0 by Barbara092 Great service
Overall a great experience. The staff at the hotel were courteous, helpful and always pleasant. The rooms were clean and comfortable (a bit of noise from the passing train through the night). The restaurant, 39 Below, was wonderful and the staff as well. The price was reasonable and it was close to the train station to go into NYC, so no problem with access. I will definitely recommend it to anyone.
April 11, 2013