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Rated 3.5 out of 5 by 159 reviewers.
Rated 3.0 out of 5.0 by Not Bad Super friendly and helpful staff. I chose this hotel because the price was good for a reputable hotel in the area (I'm from Inglewood so I know how the hotels are on Century east of La Cienega. This rate DID NOT INCLUDE THE $18 PER DAY PARKING FEE though. All of the good parking spots anywhere near the front entrance were for compact cars. Comfy bed. Nice sized room. The vending machine on 6th floor did not take dollars. Not saying that it's the wrong response but when I told the girl at the front counter about it she said, "Well does it take coins?" February 26, 2014
Rated 4.0 out of 5.0 by What a difference a day makes Stayed here a week ago, everthing was fine, room, service staff, etc. As a gold member, receive extra perks, bottled water, 2 complimentary drinks at bar to name a few. Checked in Fri and was not offered any water so I asked. Response was,Oh we changed our policy and don"t offer that anymore. I asked when, as I stayed here last week, answer Monday! Asked about the 2 complimentary drinks and got same response. Changed policy Monday! Looks like they were busy last week! February 11, 2014
Rated 1.0 out of 5.0 by worst hotel stay ever!! Dear Holiday Inn, thanks to you I’ve experienced the worst hotel stay I’ve ever had (LA Airport hotel, double room, 2 nights, 1/4 -1/6/2014). Early morning we experienced some problems with the shower (hot water used to switch off every 30 sec); we wasted almost an hour to wash hair! So we went down and told the receptionist at the front desk that there was such a problem, that it repeats and so on. The lady promised us to send an engineer and to fix the problem in next 20 min. We decided to believe the HI staff and we left. On arrival late in the evening of course we wanted to have a shower again. And we realized that the problem with the water still wasn’t fixed, we got no info from the front desk regarding this matter so I decided to stay calm (even if it was difficult) and to dress myself not to shock the others with my reaction to the situation in the bathroom in my room HI. After waiting in the queue the member of front staff informed me, that he would send an engineer..! It made me upset because an engineer had more than 10 hours to fix such a problem (we weren’t in the room for all day) and late in the evening I wasn’t really happy to receive an engineer in my room. My partner was still waiting for his time to take the shower!! Anyway I gave a last chance to the HI staff and engineer came. He was trying to fix the shower for 30 min, bathroom became dirty, we were still waiting… and finally he gave saying that only a day after he’d be able to buy what he needed to repair the hot water thing. Of course nobody offered us a possibility to change to room for the time being. My partner was really nervous because we decided to stay at the good hotel and make our stay just comfortable and not to struggle with water in the bathroom!! I came back to the front desk (3rd time), the engineer followed me and we explained the situation for the 3rd time. At 21.45 we were offered to change the room…at the time when we just wanted to relax, to go to bed, we needed to pack our stuff and move to new room (smaller one) from 10th to 8th floor of the building. We gave up and we did it because my partner was still waiting for his shower time…unbelievable thing, it has never happened to us before, even in the cheapest motels!! Not to speak about good and well known chain hotels. At the end the engineer admitted that nor in the morning, nor in the afternoon he didn’t come to our room to check the shower. We didn’t expect that the lady who worked at the front desk in the morning just lied to us. Next morning we left as early as we could with a decision not to repeat such a horrible stay and in the future to choose any other hotel but not HI and we also warned our friends that if they want to relax and have a shower, they shouldn’t stay at HI. February 7, 2014
Rated 5.0 out of 5.0 by Always a pleasure I stay here often after a long haul flight from Australia (13+ hours). It's always a great stay, the day and night staff are tremendously polite and accommodating while the bar is a classy retreat. Landings do a great meal and the breakfast buffet there is well worth it. Clean rooms with great bathrooms etc, just what you would want from a hotel and a reason I am an IHG member. Great Laundry services also allow you to wash day or night in a secure location. Secure location for parking either undercover or out in the open. Good rates for overnight parking and a great concierge too ! February 5, 2014
Rated 4.0 out of 5.0 by Convenient Primary reason for staying here is convenience (Airport shuttle that runs 24 hrs. ) No complaints about rooms, food or service and the staff couldn't be friendlier or more helpful. February 4, 2014
Rated 5.0 out of 5.0 by BUSINESS TRIP The location was great and I was greeted as a VIP member, the food was excellent and the bar was great. I felt like I was at home. I recommend this hotel to future customers... February 3, 2014
Rated 1.0 out of 5.0 by slippery floor I ask for and received accessible room. However the bathroom floor was slippery. In accessible the bathroom must have traction. Many hotelshave this kind of floor. I have balance impairment, I am not satified I want full refund on my room. February 1, 2014
Rated 5.0 out of 5.0 by clean room, great environment. the staff was friendly. Great service, I enjoyed my stay. Clean room, friendly environment. Will definitely return in the future. January 30, 2014
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