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Rated 3.2 out of 5 by 59 reviewers.
Rated 5.0 out of 5.0 by Comfortable place After a long flight to LA, it is nice to find a comfortable place to stay that is near the airport with a great staff to attend to all your needs at any time of the day. You feel welcome the moment you step in to the hotel. April 3, 2013
Rated 5.0 out of 5.0 by good location with supportive staffs I had good experience of staying at Holiday Inn LAX due to very supportive staff to help me during Check-in. Only problem is that I could not fully cover lights by curtains since it was only for side part. March 29, 2013
Rated 5.0 out of 5.0 by Upgrade as Priority club member was great I appreciated the upgrade as a priority club member March 27, 2013
Rated 4.0 out of 5.0 by Glad to check in... After a gruelling 12-hour trek from Knoxville, Tennessee, to Los Angeles, thanks to United cancelling my flight to Denver, I arrived at the LAX Holiday Inn feeling relieved and, it must be said, tired. The check-in was fairly relaxed and the room was very pleasant, although, these days, generally speaking, the view out of my hotel window is well below average (and that applies to all the hotels I stay in). The LAX Holiday Inn was no exception, but then again, what do I expect? The Hanging Gardens of Babylon? Herds of Wilderbeast? The room itself, room 502, was excellent and the staff were friendly. I went to the bar was nightcap, which, I have to say, was a bit dreary. I can't put my finger on it, but it wasn't very cosy. The lighting was wrong, something. Similarly, the next morning, I wasn't overly impressed by the restaurant. Perhaps it needs a refurb? The breakfast wasn't brilliant either compared to other Holiday Inns I've stayed in. Location-wise, not that good, but I put that down to Los Angeles. There was nowhere to go in the immediate vicinity of the hotel. I couldn't wander out and nip into a bar, but then I think that's what LA is like; everybody drives everywhere. Not only that, of course: this was 'an airport hotel' so what do I expect? Overall, it was good. I make a point of staying in Holiday Inns for one reason: brand assurance and they always deliver. March 17, 2013
Rated 5.0 out of 5.0 by Ed & Liz Return from overseas... Not only was the first stay at HI LAX enjoyable, relaxing, accommodating, and catered by expert staff before we set off for a trip "across the pond" the return to HI LAX was just as good. The next morning breakfast buffet was great after trying to get over some jet lag. Whenever we travel to LA (and even the local area) again, we are staying here! Not only was the "Park and Fly" service excellent the location and caring staff made all the difference. Thank you. March 16, 2013
Rated 5.0 out of 5.0 by I love this place I had a wonderful experience. I have stayed here multiple times while working in Los Angeles. I enjoyed it so much, I send family and friends. The staff is friendly and the food and drinks are great. I visited the restaurant and the bar. The service was excellent and the food was delicious. I will definitely come back. A great hotel to just unwind!! March 15, 2013
Rated 4.0 out of 5.0 by Clean & Comfortable We have stayed at this hotel many times over the last few years, and whilst it is a little dated we were surprised to read such negative reviews. Given the location to LAX and our early departure we decided to try it again. We were not disappointed. The Porter was extrely helpful and took all our bags to our room. The room is just like many others in the group and could really find no fault. Our biggest problem was extremly noisey inconsiderate neighbours who were banging doors till 4am. The bar is a little dark and may seem uninviting but the staff were fine. We did not use the resturant and left too early for breakfast. Overall we would only say the other guests with negative comments must have been unlucky, For our stay it was fine. March 6, 2013
Rated 1.0 out of 5.0 by stay at LAX holiday inn shuttle service to hotel left me waiting for over half hour for a pick up. other major hotel shuttles passed by 2 to 3 times while I was waiting. the HI express van passed by 3 times while I was waiting. two airline crews finally got fed up with waiting (they were there waiting when I arrive) and left the area to make other arrangements March 6, 2013
Rated 2.0 out of 5.0 by As a last resort, stay here I was shocked that in a thriving town at the airport, this hotel was not able to deliver what is expected of a decent place to stay. Food was subpar and very limited in choices Resturant was outdated. Bar was not inviting and outdated. Executive suite that I had was small and very outdated. March 5, 2013
Rated 3.0 out of 5.0 by Service Came in late for my reservation and left at 4:30 am for early flight out of LA airport. My room did not have soap or shampoo. February 27, 2013
Rated 5.0 out of 5.0 by Extreme helpfulness We are a family of four (two children, 19 and 14) and wanted to hire a car in order to show our kids the most interesting places in LA. Unfortunately we did not have a lot of time to do it. The desk officer helped us to organize a tour with a bus and to hire a car when we came back, relaxed, from our wonderful tour! A late check out was possible, too. Only the payment of the breakfast was not clear. Our breakfast should be included, but the receptionist told us that our voucher referred only to a continental breakfast and we had a buffet. Nobody advised us of the difference and apparently there was only a breakfast buffet. The hotel is close to the international airport and with a shuttle service. February 18, 2013
Rated 3.0 out of 5.0 by Suited our purpose As airport hotels go this was fine - efficient transfer from airport to hotel and back again the next day. Comfortable and quiet and with a restaurant on site it suited us fine as we had had a long journey from New Zealand and were flying out early the next morning and weren't in the mood to go looking for somewhere to eat. Staff friendly and polite. February 10, 2013
Rated 1.0 out of 5.0 by "Executive Floor" upgrade really means When you're a priority club gold member you get upgraded to the top floor, which means they stick you right by the elevator and you have to listen to the elevator go all night long. Then when you check in your first card is under fraud suspicion and instead of calling like they are instructed the staff informs you your card doesnt work despite it being a no limit corporate card. brilliant. January 31, 2013
Rated 5.0 out of 5.0 by Good service... great staff (very accomodating) ang comfy bed(you even get to choose from soft to firm pillow) January 30, 2013
Rated 4.0 out of 5.0 by Hotel and staff great Hotel busy but everyone very helpful and friendly, I would also like to praise the staff for sorting out a room at short notice when the Holiday Inn Express shuttle failed to pick me up after a long flight from the UK; I really appreciated this. January 25, 2013
Rated 5.0 out of 5.0 by very convenient to LAX airport. Very good shuttle service. Holiday Inn has been around a long time and this hotel is just great. Nice rooms, large bathrooms. So close to the airport you will never miss your flight! Enjoy yourself. January 22, 2013
Rated 3.0 out of 5.0 by Extra charges I think it's ridicules that I'm forced to pay extra for a fridge and parking as a platinum member. In no other Holiday Inn we have ever been to that is an added fee. Though we will continue to use the hotel because of work requirements we will never recommend it in any way, shape or form until the extra fees will be removed! January 21, 2013
Rated 5.0 out of 5.0 by (Almost) No surprises... I love this property, they continue to exceed my every expectation each time I stay there... My only criticism is the quality, selection and price of food/beverage in the bar/restaurant... at the price point, I would expect better... still it is the perfect alternative to the fast food out front... Still, all-in-all, it is a great property. The beds are excellent, with a great selection of pillows! January 17, 2013
Rated 5.0 out of 5.0 by AMAZING business experience Great experience at this property with staff and surroundings. January 11, 2013
Rated 4.0 out of 5.0 by Convinient location The hotel was ok but there were times that the staff was no there to attend your needs and also by the time we checked in early in the afternoon there was only one person in the front desk with no front desk experience struggling to ge things done. Clean enough and cozy thanks January 9, 2013
Rated 2.0 out of 5.0 by Could have been better The hotel was good and the room was clean. Over all the stay was pleasant until I was in the process of checking out. While we were packing to check out my husband notice his video camera was missing. The bag the video camera had been in his luggage. The carrier bag was now empty and out of his luggage. The camera is replaceable but the video recordings of our family moments aren't! We went to the lobby and got a hold of the manager on duty. She was polite and tried her best to see if she could do anything but after an hour of waiting nothing was done. She assured me they would look into it and the general manager would contact me. It's a week later and I still have no response from any one from the hotel management. I have stayed at several Holiday Inn's and never had anything stolen until my stay here at the Holiday Inn at LAX. I'm very disappointed. January 7, 2013
Rated 4.0 out of 5.0 by An good airport stop over hotel I often fly in or out of LAX; unfortunately I live some distance from the airport. I don't want to miss an early flight and I don't want to drive two or three hours after a 12 to 14 hour flight. I stay the night before an early flight or check in after arrival and drive home the next day. The hotel is relatively quiet for an airport hotel. The food is pretty good and the bar is quiet. The room and bed are comfortable and the shuttle is reliable. It is reasonably priced for its location and they can appreciate the genuine need for sleep as this is an aircrew hotel. For what I'm looking for at LAX this hotel is a perfect fit. January 6, 2013
Rated 1.0 out of 5.0 by LAX Holiday Inn Dec 2012 We have often used this Holiday Inn for travel in and out of LAX. The last two trips, the room cleanliness was less than desired, items like wash cloths and ice buckets were not in the room and not available; the restaurant service has become very slow and in-attentive; and the shuttle to the airport has added "un-announced" and new stops making the trip longer. Not so good any longer. December 26, 2012
Rated 4.0 out of 5.0 by If you have a car, it's good place to stay in LA area In last 5 yrs, whenever I visit LA, I always stay here. Room is big enough, its rate is reasonable, and Staff are kind, Joe is always helpful. December 22, 2012
Rated 1.0 out of 5.0 by Never Again Called from rental car place 3 blocks away-asked for shuttle to stop and get me - saw it go by - "No". #no explanation# just "No". Had to take rental shuttle to airport and stand there and wait half hour to get the same shuttle I saw earlier. Got to hotel - seriously unfriendly staff. I asked if restaurant was open - "I don't know". Nice answer. Dropped bags, went to restaurant at 2:00 #info in room said it was open# it was not - bar not open despite what the room info said. I asked at front desk why everything was closed "It's winter" #well duh this is an airport hotel.# Walked to LaQuinta and had a nice lunch and wine. Alarm clock radio did not work at all - kept flashing 1200 despite multiple attempts to reset. called desk - response was "we'll wake you up". #not what I wanted#. Light switches on lamps refused to turn. Went to restaurant at 7pm to try for dinner - stood there for 10 minutes no one came to seat us. Walked to laQuinta for dinner. At 0500 went to desk and asked where the shuttle would stop - "outside". Well duh I would have never known that. Lousy staff, lousy service, never again. December 13, 2012
Rated 4.0 out of 5.0 by Nice for the Price, but... I have stayed at this location (and other Holiday Inn locations)several times and always enjoy it. Hotel is neat and comfortable, staff friendly and helpful, bar nice and food good. The main negative with this location is the parking costs. Too high and then to charge tax on parking is ridiculous. Also, like other guests have been annoyed when the parking card didn't work and I had to return to the front desk for resolution. A couple of times I have eaten in the dining room for breakfast. Each time I ordered something in addition to the buffet they took forever to bring the food. They tend to forget the order and I had to repeatly ask for the food. Once it was delivered cold and had to be returned. Lastly, my recommendation to Holiday Inn or IHG in general is to upgrade the comforters on the beds. They are way too thin. The thinner comforter is okay for the summer months but for cold nights they are way too thin. I live in California and even here nights can be cold, a thicker comforter on the bed would be nice. Outside of this Holiday Inn is great for my purpose (leisure). December 6, 2012
Rated 1.0 out of 5.0 by No-Service Hotel No porter at the hotel to help in the luggage. No toothbrush, toothpaste, standard items in the hotel room and when try calling the housekeeping, room service, no one will ever ever pick up the call! Finally called reception and the security brought up the toothbrush WITHOUT the toothpaste ! Will not stay in this hotel ever! December 2, 2012
Rated 4.0 out of 5.0 by Comfortable and good location for transit Good experience in this stay. Near to airport with 24hrs shuttle service make me really convenient to travel in and out. Room, bedsheet, towel all are very clean. Bed also very confortable. November 30, 2012
Rated 1.0 out of 5.0 by Terrible Worst HI I've been in. Terrible check in, key didn't work, man sent to fix didn't know which room he was supposed to fix. Middle of the night some other guest was sent to my room with a WORKING KEY. Maid totally disregarded my do not disturb sign twice, second time didn't even bother to knock just walked right in. November 29, 2012
Rated 1.0 out of 5.0 by Very Old hotel, room never updates, bath tub full of stains, very dirty. This is the worse hotel i ever stayed in my 28 years of Priority Club Platinum member. After my check out, charging parking etc. I found on my credit card a charge of $ 25.00, called deep cleaning, I was in this room just one night, actually few hours of sleep, to take a early flight from LAX. After a week, looking at my credit card I saw the charge, i called the hotel and the lady at the front desk, told me that will let a manager call me and see how can we resolve this not approved charge. The manager never had the kindness to call me, they never send me any paper or any kind of advice that they were using my credit card. So now I have a complain against them with the priority club, and the credit card company. I will fight this charge until the end, no way I will ever let someone use my credit card without my permission. If they are honest people, they should check the room when I check out so i can contest their bogus charge. I will tell everyone I know how bad is this Hotel. November 25, 2012
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