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Rated 3.6 out of 5 by 261 reviewers.
Rated 5.0 out of 5.0 by excellent customer services this is the fourth time I stayed at this hotel services, rooms and all facilities make me come back and alway recommend to my friends. October 11, 2014
Rated 4.0 out of 5.0 by close to airport A little difficult to get to and parking is a trap. When you arrive you are forced to pay for parking and it was self parking. The rate should include the parking especially for IHG me members. The per night cost is high enough and should include parking. October 8, 2014
Rated 5.0 out of 5.0 by LAX Hotel Convenient to airport with complimentary shuttle service. October 7, 2014
Rated 2.0 out of 5.0 by Business Executive Room Rewards Stay Staff and room cleanliness was excellent, but the location, grounds, room layout and usefulness was so poor for a business and rewards stay. The most glaring flaws were the room was so poorly lit, there was no working desk or properly located or sufficient outlets for charging all your electronic devices. The property and room are clearly old and in dire need of a makeover. The bathroom was more updated but still not lit well enough. The beds were not as comfortable and too far apart for a double bed room and there was no extra chair normally available besides missing a working desk. The lobby was congested with guests blocking both reception and the front door, and finding the front door of this hotel was not obvious or marked as a first time visitor to these grounds. The parking gate was blocked by the hotel shuttle which gave the impression there was not a good design of egress and ingress to this location. Would not stay here or recommend this location to others who need to stay for business. October 7, 2014
Rated 4.0 out of 5.0 by Just right for what we needed Even though we did not get any help at all with our many bags when arriving, the overall experience was good. The Room was big, comfortable, great TV offer, Internet. Hotel Lobby looks a bit old, a bit "let go" but Not terrible. Concierges were helpful, front desk were not extremely nice but never rude, just plain. October 6, 2014
Rated 5.0 out of 5.0 by good parking package efficient staff, nice room and good parking package. October 2, 2014
Rated 5.0 out of 5.0 by Holiday Inn LA Airport Hotel personnel were kind and courteous upon check in and check out. The room was up to the high standards of Holiday Inn. Utilized the Business Center and encountered no problems accessing the internet and printing. Visited the restaurant and food was excellent and plentiful. September 29, 2014
Rated 5.0 out of 5.0 by Great Experience and highly satisfied From start to finish, I was very pleased with the excellent service received and look forward to my next stay. Your staff far exceeded my expectations! September 28, 2014
Rated 5.0 out of 5.0 by Perfect pillows I had to book this hotel with only 30 minutes notice. I was able to book the room easily over the telephone.The pillows were incredible ! The hotel was easy to access but the parking was limited. The lobby was nice but not as up to date as I imagined since it was near LAX. September 23, 2014
Rated 5.0 out of 5.0 by Pleasant Stay Stayed one night after arriving late into LAX from London before heading off on our holiday the next morning. Nice and close to airport. Everything fine with stay. September 23, 2014
Rated 5.0 out of 5.0 by Great layover Hotel The beds are not as comfortable as other Holidays and the A/C was load but I will return. It still one of my favorite Hotels. September 21, 2014
Rated 4.0 out of 5.0 by Comfortabe I found the Holiday Inn Los Angeles-Intl Airport easy to get to by shuttle bus, wasn't far from the airport. I had an early morning flight and it was a short distance from the Airport, giving me a little longer in bed! September 18, 2014
Rated 4.0 out of 5.0 by Birthday Visit Great place to stay. Convient and great location for LAX September 17, 2014
Rated 3.0 out of 5.0 by terrible costumer service The rooms are ok in terms of relaxation and how clean they are but costumer service is awful. The lady in reception was quiet rude when she was talking to me and not very helpful. I went there with my 4 month old baby and I had to take my 2 pieces of luggage to my room carrying my baby on a carrier and no one from the hotel staff offered to help me out. I ordered a meal at lunch time and the food wasn´t good. I think that would have been better in terms of flavour and price to eat from the Mc Donalds next to the hotel (and I am not even a fan of fast food). I will not stay here again. September 14, 2014
Rated 3.0 out of 5.0 by Was ok for a stop over , nothing great This property was ok for a stopover. Might try a diffrent property next time .. nothing to get excited about compared to other IHG properties September 12, 2014
Rated 5.0 out of 5.0 by great service Tammy at the desk was great, had several questions, she was always there to help. the van service was great and always on time. September 11, 2014
Rated 4.0 out of 5.0 by Convenient and comfortable Very convenient and comfortable hotel. Effortless check in, stay and speedy checkout. Restaurant waitress was exceptional. September 11, 2014
Rated 5.0 out of 5.0 by Nice place to stay I was surprised at the ease of access to parking, the cleanliness of the hotel, and how quiet it was. Thanks for a great stay. September 10, 2014
Rated 5.0 out of 5.0 by 服务不错 很好!很好!很好!很好!很好!很好!很好!很好!很好!很好!很好!很好!很好!很好!很好!很好!很好!很好!很好!很好! September 10, 2014
Rated 5.0 out of 5.0 by Great location relative to LAX and downtown Super easy access and the hotel is clean and has great amenities! I will stay here again on my next trip to LA for business and pleasure. September 9, 2014
Rated 5.0 out of 5.0 by Great service, front desk and restaurant. Very nice room. For as busy as the Holiday Inn was on Labor Day weekend, the service was superb. Most of the staff was very busy but took the time to accommodate me with all my questions. The waiters in the restaurant were quick to serve our food and responded to all our needs. I was very impressed and would definitely stay again. September 8, 2014
Rated 2.0 out of 5.0 by Was stuck next to noisy neighbors Family with little kids next door, screaming and slamming doors. Good luck sleeping. September 8, 2014
Rated 4.0 out of 5.0 by Has gone downhill since my last stay The hotel is great in terms of facility and location. The service is adequate. However, I found two major problems of my stay: 1, Platinum treatment. Last year I stayed in this hotel under same rate. I was given free breakfast, drink vouchers and a goodie bag. This time, only a choice of three standard platinum amenities. Front office staff could not help at all. 2, Bathroom cleanliness. My room was new, modern and great of relax. However, there were one bottle of shampoo full of long hairs and one bottle of conditioner left over in the bathroom, which was not cleared by room attendants. Very disappointed. An apology was offered after I drew this to the attention of check-out agent. But personally I am disappointed comparing this stay to last year. I don't think I would return, or at least I will only book when this hotel is the cheapest option. September 8, 2014
Rated 4.0 out of 5.0 by Reliable Airport Stopover It always amazes me how the staff at this airport stopover hotel manages to remain so friendly and helpful. Unfortunately, you cannot really relax at this hotel, there are simply too many people tramping in and out on their way to and from their flights. However, the hotel makes an effort to provide some amenities to escape the travel stampede: there is a pleasant but small swimming pool area adjoining a well-equipped fitness center and a bar that is pleasant to linger at with a good selection of drinks and friendly staff. The room was a bit ordinary, although I apparently received an upgrade to 'executive' level, and I found the bed somewhat uncomfortable. The main problem was the inability to open the window (they are sealed shut), with the clunky and noisy air conditioning (which I couldn't seem to control) making for a disturbed night. Otherwise, the hotel was very pleasant and perfectly acceptable for an overnight stay between flights. Special mention must be made of the shuttle drivers who were very helpful and pleasant, making sure they took care of their passengers so that they made it to the right airline terminals. It is not often you see someone with such a job actually appearing to enjoy their job! September 5, 2014
Rated 5.0 out of 5.0 by Ms. Very Close to the Airport. Great Breakfast. The Shuttle driver was very polite and the Waiter at the dinning room as well. September 3, 2014
Rated 1.0 out of 5.0 by Noisy The front desk was exceptional, the rooms were standard. But if you plan to sleep, this is not the hotel for you. I asked for a room on quiet side. I was told I was upgraded to high floor, assured on quiet side. But my room was next to elevator shaft. And I heard mechanical all night long. I called to ask to be moved, hotel was sold out. I did not sleep, not even with ear plugs. Will not be returning. August 29, 2014
Rated 4.0 out of 5.0 by Great bargain and comfortable stay Great service for a fair price. Too much construction in the local area. August 27, 2014
Rated 5.0 out of 5.0 by Nice Rooms Room was comfortable and the hotel was located good location. Easy to get to and from. August 25, 2014
Rated 2.0 out of 5.0 by Too expensive for so little Was disappointed with the price. Room was below average. There is no reason to have to pay for parking since the room cost so much. The entrance to the hotel was from the alley and it was difficult to maneuver vehical into parking and also to leave hotel. I would recommend searching for another hotel that has more value. This wasn't the usual Holiday Inn. Lobby was nice but other then that is was low budget for Hollywood price. August 24, 2014
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