Rated 3.5 out of 5 by 159
Rated 1.0 out of 5.0 by Bennettskis Avoid because of Labor Strike
I stayed with my wife here for one night after a long, late flight, arriving at about 1AM in the morning.
Early in the morning there were bull horns and protesters waking everyone up at the hotel. When I went to leave the exits were blocked and the protesters threatened me so I walked around to the alley to get out to go get my rental car.
The protesters threatened to damage my rental car when I returned so I parked a few blocks away on the street.
I complained to the manager and he acted like it was a big surprise to him and tried to make it sound like it was no big deal.
BUT MY FAMILY'S PERSONAL SAFETY IS A BIG DEAL!
DON'T GO THERE!
June 4, 2013
Rated 5.0 out of 5.0 by Cleggs Good Experience
I enjoyed my stay at the property. Great access to LAX, and a good value for the price. Recommended.
May 22, 2013
Rated 5.0 out of 5.0 by Stefano45 Great safe location
This property is a great safe location. we enjoyed our week there.
We can travel the greater west side of L.A. from the hotel.
It has all the services we needed. Plenty of secure parking for $15.00 a night.
The rooms were clean and has a great maid staff.
The staff was friendly and attentive.
We enjoyed our stay there.
May 19, 2013
Rated 4.0 out of 5.0 by Joethetraveller Hotel Resturant
The hotel was great and an ideal location to LAX, However, the hotel restaurant was less than enjoyable. Service was slow and the food was not well prepared. The beer was warm. Would not recommend eating they again.
May 19, 2013
Rated 4.0 out of 5.0 by oli63 Great staff...good room
If one needs to stay near LAX good choice.
Friendly staff......great bed and bedding....frequent shuttle to LAX.
Benefits for Priority Club included room upgrade, free dringk voucher, water and snacks.
May 5, 2013
Rated 4.0 out of 5.0 by tomtom0906 Good stay
It is comfortable stay at your hotel. One concern I have was priolity points adding to my account was not happen even more than one week passed. I alredy submitted missing points form.
May 1, 2013
Rated 2.0 out of 5.0 by AJjackson airport location
I was not greeted as a platinum member at check in. However when I had an issue with my room, the team responded. They were not going to be happy until they were 100% sure, I was happy. Great job correcting what could only be described as a unexpected human error. As humans we all make mistakes. Its how you respond to the mistake that makes the difference.
April 22, 2013
Rated 1.0 out of 5.0 by Loags No towels
I have been to many Holiday Inn hotels throughout the USA and this is the first one I've been to that I wouldn't recommend. I was about to take a shower when I noticed there were no full size towels in my room. After going back to reception to request some full size towels and being told some would be sent up immediately I went back to my room to patiently wait for the towels, they never showed. So I called the front desk twice and they still didn't show up with any towels. Four hours latter I gave up on the towels and skipped the shower. I can't believe the incompetence of the cleaning staff and the front desk staff - I will never stay at LAX Holiday Inn again.
April 21, 2013
Rated 5.0 out of 5.0 by Latimore1 Wonderful
we had a great time, our only concern is having to walk in traffic to Mc donalds. My husband is handicap and it should be a walkway to the resturant, being so close to the property.
April 11, 2013
Rated 4.0 out of 5.0 by armandoasis Nice and cheap
very nice hotel. it has a mcdonalds near from the looby.
also it has a small pool and very good beds. very close from LAX.
April 7, 2013
Rated 5.0 out of 5.0 by NP01590 Comfortable place
After a long flight to LA, it is nice to find a comfortable place to stay that is near the airport with a great staff to attend to all your needs at any time of the day. You feel welcome the moment you step in to the hotel.
April 3, 2013
Rated 5.0 out of 5.0 by JSfromAsia good location with supportive staffs
I had good experience of staying at Holiday Inn LAX due to very supportive staff to help me during Check-in.
Only problem is that I could not fully cover lights by curtains since it was only for side part.
March 29, 2013
Rated 5.0 out of 5.0 by RonjJS3 Upgrade as Priority club member was great
I appreciated the upgrade as a priority club member
March 27, 2013
Rated 4.0 out of 5.0 by Matt18 Glad to check in...
After a gruelling 12-hour trek from Knoxville, Tennessee, to Los Angeles, thanks to United cancelling my flight to Denver, I arrived at the LAX Holiday Inn feeling relieved and, it must be said, tired.
The check-in was fairly relaxed and the room was very pleasant, although, these days, generally speaking, the view out of my hotel window is well below average (and that applies to all the hotels I stay in). The LAX Holiday Inn was no exception, but then again, what do I expect? The Hanging Gardens of Babylon? Herds of Wilderbeast?
The room itself, room 502, was excellent and the staff were friendly. I went to the bar was nightcap, which, I have to say, was a bit dreary. I can't put my finger on it, but it wasn't very cosy. The lighting was wrong, something. Similarly, the next morning, I wasn't overly impressed by the restaurant. Perhaps it needs a refurb? The breakfast wasn't brilliant either compared to other Holiday Inns I've stayed in.
Location-wise, not that good, but I put that down to Los Angeles. There was nowhere to go in the immediate vicinity of the hotel. I couldn't wander out and nip into a bar, but then I think that's what LA is like; everybody drives everywhere. Not only that, of course: this was 'an airport hotel' so what do I expect?
Overall, it was good. I make a point of staying in Holiday Inns for one reason: brand assurance and they always deliver.
March 17, 2013
Rated 5.0 out of 5.0 by MrEdLiz Ed & Liz Return from overseas...
Not only was the first stay at HI LAX enjoyable, relaxing, accommodating, and catered by expert staff before we set off for a trip "across the pond" the return to HI LAX was just as good. The next morning breakfast buffet was great after trying to get over some jet lag. Whenever we travel to LA (and even the local area) again, we are staying here! Not only was the "Park and Fly" service excellent the location and caring staff made all the difference. Thank you.
March 16, 2013
Rated 5.0 out of 5.0 by QueenVee I love this place
I had a wonderful experience. I have stayed here multiple times while working in Los Angeles. I enjoyed it so much, I send family and friends. The staff is friendly and the food and drinks are great. I visited the restaurant and the bar. The service was excellent and the food was delicious. I will definitely come back. A great hotel to just unwind!!
March 15, 2013
Rated 4.0 out of 5.0 by anneg Clean & Comfortable
We have stayed at this hotel many times over the last few years, and whilst it is a little dated we were surprised to read such negative reviews. Given the location to LAX and our early departure we decided to try it again. We were not disappointed. The Porter was extrely helpful and took all our bags to our room. The room is just like many others in the group and could really find no fault. Our biggest problem was extremly noisey inconsiderate neighbours who were banging doors till 4am. The bar is a little dark and may seem uninviting but the staff were fine. We did not use the resturant and left too early for breakfast. Overall we would only say the other guests with negative comments must have been unlucky, For our stay it was fine.
March 6, 2013
Rated 1.0 out of 5.0 by bill7904 stay at LAX holiday inn
shuttle service to hotel left me waiting for over half hour for a pick up. other major hotel shuttles passed by 2 to 3 times while I was waiting. the HI express van passed by 3 times while I was waiting. two airline crews finally got fed up with waiting (they were there waiting when I arrive) and left the area to make other arrangements
March 6, 2013
Rated 2.0 out of 5.0 by Jake87gkut87668 As a last resort, stay here
I was shocked that in a thriving town at the airport, this hotel was not able to deliver what is expected of a decent place to stay.
Food was subpar and very limited in choices
Resturant was outdated.
Bar was not inviting and outdated.
Executive suite that I had was small and very outdated.
March 5, 2013
Rated 3.0 out of 5.0 by RonjJS3 Service
Came in late for my reservation and left at 4:30 am for early flight out of LA airport. My room did not have soap or shampoo.
February 27, 2013
Rated 5.0 out of 5.0 by Ale64 Extreme helpfulness
We are a family of four (two children, 19 and 14) and wanted to hire a car in order to show our kids the most interesting places in LA. Unfortunately we did not have a lot of time to do it. The desk officer helped us to organize a tour with a bus and to hire a car when we came back, relaxed, from our wonderful tour! A late check out was possible, too.
Only the payment of the breakfast was not clear. Our breakfast should be included, but the receptionist told us that our voucher referred only to a continental breakfast and we had a buffet. Nobody advised us of the difference and apparently there was only a breakfast buffet.
The hotel is close to the international airport and with a shuttle service.
February 18, 2013
Rated 3.0 out of 5.0 by Bell58 Suited our purpose
As airport hotels go this was fine - efficient transfer from airport to hotel and back again the next day.
Comfortable and quiet and with a restaurant on site it suited us fine as we had had a long journey from New Zealand and were flying out early the next morning and weren't in the mood to go looking for somewhere to eat.
Staff friendly and polite.
February 10, 2013
Rated 1.0 out of 5.0 by ChosenNickname "Executive Floor" upgrade really means
When you're a priority club gold member you get upgraded to the top floor, which means they stick you right by the elevator and you have to listen to the elevator go all night long.
Then when you check in your first card is under fraud suspicion and instead of calling like they are instructed the staff informs you your card doesnt work despite it being a no limit corporate card. brilliant.
January 31, 2013
Rated 5.0 out of 5.0 by mib1204 Good service...
great staff (very accomodating) ang comfy bed(you even get to choose from soft to firm pillow)
January 30, 2013
Rated 4.0 out of 5.0 by Wizzz Hotel and staff great
Hotel busy but everyone very helpful and friendly, I would also like to praise the staff for sorting out a room at short notice when the Holiday Inn Express shuttle failed to pick me up after a long flight from the UK; I really appreciated this.
January 25, 2013
Rated 5.0 out of 5.0 by VacationwithMom very convenient to LAX airport. Very good shuttle service.
Holiday Inn has been around a long time and this hotel is just great. Nice rooms, large bathrooms. So close to the airport you will never miss your flight! Enjoy yourself.
January 22, 2013
Rated 3.0 out of 5.0 by StoneHaven1 Extra charges
I think it's ridicules that I'm forced to pay extra for a fridge and parking as a platinum member. In no other Holiday Inn we have ever been to that is an added fee.
Though we will continue to use the hotel because of work requirements we will never recommend it in any way, shape or form until the extra fees will be removed!
January 21, 2013
Rated 5.0 out of 5.0 by HappyCamper2013 (Almost) No surprises...
I love this property, they continue to exceed my every expectation each time I stay there...
My only criticism is the quality, selection and price of food/beverage in the bar/restaurant... at the price point, I would expect better... still it is the perfect alternative to the fast food out front...
Still, all-in-all, it is a great property. The beds are excellent, with a great selection of pillows!
January 17, 2013
Rated 5.0 out of 5.0 by ShawnS AMAZING business experience
Great experience at this property with staff and surroundings.
January 11, 2013
Rated 4.0 out of 5.0 by Jayman Convinient location
The hotel was ok but there were times that the staff was no there to attend your needs and also by the time we checked in early in the afternoon there was only one person in the front desk with no front desk experience struggling to ge things done. Clean enough and cozy thanks
January 9, 2013