Rated 3.5 out of 5 by 228
Rated 3.0 out of 5.0 by FrequentTraveler007 Only if you're staying for airport access
The hotel is a bit old. The walls in the room are thin and I could hear everything! They were even drilling something upstairs and it felt like it was in my room. Also the planes landing on the east side was really loud! But I suppose the location is great for morning departures. The staff was great though. The front desk Rep was super nice.
December 14, 2013
Rated 5.0 out of 5.0 by Gary0048 Holiday Inn LAX
Stayed here a few times now and find it perfect and good value for the long weekend trip to LA. Although it's not close to the Tourist Attractions, no hotel in LA is. LA covers a large area so a hotel close to one attraction will be a distance to another. This hotel is great for LAX and if you are like me with no hire car, has a good cheap Metro Bus link (service 177# to LAX Bus Centre for connections on Big Blue Bus to Venice / Santa Monica or to 103rd St #Watts# Metro Station for links to Long Beach, Union Station, Downtown LA, & Hollywood using Metro Blue and Red Lines. #Buy a 7 day TAP Metro Card for $20).
The Hotel itself is Clean with a nice Bar / Restaurant area. There is a good shop with all the basic bits you may need at good prices.
To top it all, the staff are friendly and helpful. Also has regular pick ups to and from LAX terminals.
I have stayed in many hotels around the world and when in LA would pick this one every time.
December 7, 2013
Rated 3.0 out of 5.0 by basil68 Comfortable bed
The bed was comfortable after a 16 hour flight but the drapes don't close-I checked in early waiting on another flight. The concierge was very helpful but the desk clerk was rude and was more concerned with another guest rather than completing my check-in.
December 3, 2013
Rated 5.0 out of 5.0 by LLCH Good location, nice staff
I was there for one night and enjoyed my short stay. The staff was very nice and made me feel welcome. Excellent value for my layover at LAX.
December 2, 2013
Rated 4.0 out of 5.0 by Rommel52371 nice hotel near LAX
I had my bookings very late because my evening international flight was cancelled so i had to look for a place to check in and rest and i'm very lucky that i was able to get this very accessible hotel. LAX airport is one of busiest in the US and traffic congestion is so bad. Having this hotel is very advantageous.
November 26, 2013
Rated 4.0 out of 5.0 by Gorgie Hotel near to LAX
For a hotel to be near one of the busiest airports stayng at this hotel is a pleasant experience. Ruby, at the front desk, is a very nice lady.
November 22, 2013
Rated 3.0 out of 5.0 by KHRL Long wait at checkout
In terms of location and convenience, this hotel is recommended.
However, there was a long line waiting for checkout. The two staffs (I think one is more senior than the other) were just busy taking care of the computer screen in front of them for several minutes and would not care to have an eye contact or say a word to the people waiting on the line.
November 20, 2013
Rated 4.0 out of 5.0 by GPH54 What I would expect.
Staff was friendly and efficient. Recognized my Platinum status. Only stayed one night but it met my needs well.
November 20, 2013
Rated 4.0 out of 5.0 by KK1983 Personal Staff
The staff were very kind and attentive. Our stay was pleasant and the service was valued.
November 19, 2013
Rated 5.0 out of 5.0 by Sweets33 Nice and Clean
We really enjoyed our quick stay it was centrally located by the airport and very friendly staff. I will be returning,
Than you for your hospitality.
November 18, 2013
Rated 3.0 out of 5.0 by Oferw Average airport hotel
Rather standard airoport hotel. Friendly stuff, still I have seen higher level at other HI hotels
November 17, 2013
Rated 5.0 out of 5.0 by Wfuller54 Prices
Prices were high but convenience is worth it. Food was good and service excellent.
November 17, 2013
Rated 4.0 out of 5.0 by SteveP24 Great stay , would recommend to others
Great stay , comfortable room , great staff and excellent food
November 12, 2013
Rated 4.0 out of 5.0 by wnhfirxr Room
Despite the room being good overall ours was next to the lift and it was a bit noisy from the up and downs.
November 5, 2013
Rated 3.0 out of 5.0 by KMLSAC Average
Coffee only served at 6:00 am. For those coming from the East coast, not very accomodating. No creamer in room. Water bottles in lobby left empty. Would suggest removing.
October 30, 2013
Rated 5.0 out of 5.0 by Graciela20 customer service number ONE
I am very happy with the excellent service at this beutiful hotel
you have excellent people working at the front desk, people like Keynea she was great, Jennifer and Ana H good team
the food was good everybody working there was just amazing
I do recommend this hotel to everybody
Because of their excellent customer services
October 30, 2013
Rated 4.0 out of 5.0 by Garyuh1h Staff
The staff where great, helpful and friendly.
Location and ease off getting to LAX a huge advantage
October 29, 2013
Rated 3.0 out of 5.0 by Purisima parking lot
There is not many space to pak the car at the front, those spaces supossed to be for the clients, but are using as a quick parks.
October 24, 2013
Rated 4.0 out of 5.0 by Billr1 Good customer service
I arrived late on Oct 17th after a difficult flight, a long delay in luggage claim at LAX only to find the parking lot was overflowing.
Finally making my way to the front desk, the clerk, Tammy, did a great job of difusing my frustration. A few free drink tickets and a comfortable room and food service late in the lounge did a lot to easing my pain.
I do not know if you can affect how GPS directs a customer to your front door instead of the side entrance, but that would help.
October 22, 2013
Rated 4.0 out of 5.0 by Flynnie Good place to stay in transit
Comfortable bed, room was clean , staff friendly and really helpful . Shuttle service to and from the airport was good . Made it easy .
October 17, 2013
Rated 5.0 out of 5.0 by worldtraveler1988 Very friendly staff!
We thoroughly enjoyed our stay here. The location is close to the airport and rooms are spacious and clean. Underground parking is limited and very constricted. Pool and gym was very clean, and visually appealing. I also appreciated the cool water available in the lobby. Thanks !
October 17, 2013
Rated 3.0 out of 5.0 by Angelopolis very old rooms
The room was too old, there was no dresser. The cofee machine had an used cofee bag. I forgot to bring a hair gel and the reception personnel didn't have a complimentary item.
The bed and pillows was comfortable enough to rest.
October 16, 2013
Rated 5.0 out of 5.0 by Broad6belly Irene in the restaurant
I am a diabetic so long flights are difficult for me as the airlines no longer provide meals. Irene was kind enough to have two turkey sandwiches prepared for us early in the morning of our departure so that I would have something to eat on the plane. That was marvelous!
Also I had trouble with the hotel computer when I tried to print our boarding passes, and one of the women on the desk did it for me. Excellent service!
One of the best Holiday Inns that we've ever been in.
October 16, 2013
Rated 3.0 out of 5.0 by pllwft Nice room and location, bad for work
I was staying at the Holiday Inn LAX for 2 nights while working out of LAX Airport. Check in was a mess, as there was a large tour group departing soon and the lobby was crowded shoulder to shoulder. It then took 5-6 minutes in line to get to the front desk. I wasn't greeted as a Platinum IHG which isn't an issue with me, but I know that's a standard. When I opened the door to room 1213, there was a man standing in the middle of the room changing. I quickly shut the door and went down the lobby to ask for another room. Despite recalling the story, I was given room 1215, sharing an adjoining wall and door space with the guy who I just saw changing...brilliant customer service.
All that aside, my other issue was the WiFi. My WiFi wouldn't work on any of my 3 devices (iphone, ipad, laptop) within my room. I was there for work and had a major need for internet connectivity. On two attempts I was forwarded to tech help, 1) the line disconnected after a few minutes of hold time 2) I was told the internet is working fine in the hotel and I need to verify that my WiFi device is turned on. Major downfall. To top it off, I waited 24 minutes and 26 minutes for the airport shuttle to arrive the two mornings I took it to the airport.
The hotel was a good value, but not business-friendly. If staying for leisure it might be worth it, but will definitely not stay for business and will recommend the same to others.
October 15, 2013
Rated 4.0 out of 5.0 by ORDTGU All went well
I had a quick overnight stay, front staff was friendly and efficient. Room was clean, comfortable, quiet. I slept well. No outside noise. Bathroom worked, clean, wood trim on sink a bit worn out.
I used shuttle, worked fine, quick on time.
As Platinum I had choice of complimentary parking, free breakfast for one or 2 beverages in bar.
Overall met my expectations for an airport hotel, pretty standard with other Holiday Inns I have stayed at. Clean, comfortable.
October 7, 2013
Rated 5.0 out of 5.0 by Crew2 Great location & Good quality accomodation
Have stayed here before well located, Clean,l comfortable & staff helpful. Nice atmosphere. Will stay here again. Only complaint is the Shuttle bus is always late and have to wait for ages at the airport..
October 4, 2013
Rated 3.0 out of 5.0 by sillyrabbit No Wake Up call
When staying at an airport location, it is critical that the "wake up call" service is reliable.
I spoke directly with a staff member regarding a wake up call which never came. Had my husband not woken up and checked the time, we would have missed an international flight. We were late and stressed as a result of no "wake up call."
Obviously, your services can be five star, but if you miss the flight, it doesn't matter.
October 3, 2013
Rated 5.0 out of 5.0 by Stago Comfortable setting
Room was comfortable and the price was great! I had a problem with the Wifi and Technical Support worked with me until it was resolved. I would definitely stay here again!
October 2, 2013
Rated 5.0 out of 5.0 by Luz35 Park, Stay & Go
My daughter and I stayed at the Holiday Inn before an early flight out of LAX. The parking lot was covered with easy access. The accommodations were neat, clean and secure. There was no need to leave the hotel for dinner because the restaurant had a delicious variety of dinner entrees. I will definitely return.
September 30, 2013
Rated 3.0 out of 5.0 by DEVGRU In house dining left much to be desired
Upon arriving, I had to request a new room assignment due to housekeeping issues. Not the end of the world, but an annoyance at 0130.
The restaurant on the property had a breakfast buffet that was not well organized as most of the food was either stale, cold, or burnt.
The staff was courteous the first night of my stay, and down right rude the following night. It was different employees per night.
If you have the option to stay elsewhere, I would recommend that consideration.
September 24, 2013