Rated 3.5 out of 5 by 223
Rated 3.0 out of 5.0 by StoneHaven1 Extra charges
I think it's ridicules that I'm forced to pay extra for a fridge and parking as a platinum member. In no other Holiday Inn we have ever been to that is an added fee.
Though we will continue to use the hotel because of work requirements we will never recommend it in any way, shape or form until the extra fees will be removed!
January 21, 2013
Rated 5.0 out of 5.0 by HappyCamper2013 (Almost) No surprises...
I love this property, they continue to exceed my every expectation each time I stay there...
My only criticism is the quality, selection and price of food/beverage in the bar/restaurant... at the price point, I would expect better... still it is the perfect alternative to the fast food out front...
Still, all-in-all, it is a great property. The beds are excellent, with a great selection of pillows!
January 17, 2013
Rated 5.0 out of 5.0 by ShawnS AMAZING business experience
Great experience at this property with staff and surroundings.
January 11, 2013
Rated 4.0 out of 5.0 by Jayman Convinient location
The hotel was ok but there were times that the staff was no there to attend your needs and also by the time we checked in early in the afternoon there was only one person in the front desk with no front desk experience struggling to ge things done. Clean enough and cozy thanks
January 9, 2013
Rated 2.0 out of 5.0 by Lizz7 Could have been better
The hotel was good and the room was clean. Over all the stay was pleasant until I was in the process of checking out. While we were packing to check out my husband notice his video camera was missing. The bag the video camera had been in his luggage. The carrier bag was now empty and out of his luggage. The camera is replaceable but the video recordings of our family moments aren't! We went to the lobby and got a hold of the manager on duty. She was polite and tried her best to see if she could do anything but after an hour of waiting nothing was done. She assured me they would look into it and the general manager would contact me. It's a week later and I still have no response from any one from the hotel management. I have stayed at several Holiday Inn's and never had anything stolen until my stay here at the Holiday Inn at LAX. I'm very disappointed.
January 7, 2013
Rated 4.0 out of 5.0 by John1082 An good airport stop over hotel
I often fly in or out of LAX; unfortunately I live some distance from the airport. I don't want to miss an early flight and I don't want to drive two or three hours after a 12 to 14 hour flight. I stay the night before an early flight or check in after arrival and drive home the next day. The hotel is relatively quiet for an airport hotel. The food is pretty good and the bar is quiet. The room and bed are comfortable and the shuttle is reliable. It is reasonably priced for its location and they can appreciate the genuine need for sleep as this is an aircrew hotel. For what I'm looking for at LAX this hotel is a perfect fit.
January 6, 2013
Rated 1.0 out of 5.0 by PeterfromRC LAX Holiday Inn Dec 2012
We have often used this Holiday Inn for travel in and out of LAX. The last two trips, the room cleanliness was less than desired, items like wash cloths and ice buckets were not in the room and not available; the restaurant service has become very slow and in-attentive; and the shuttle to the airport has added "un-announced" and new stops making the trip longer. Not so good any longer.
December 26, 2012
Rated 4.0 out of 5.0 by yoshiof If you have a car, it's good place to stay in LA area
In last 5 yrs, whenever I visit LA, I always stay here. Room is big enough, its rate is reasonable, and Staff are kind, Joe is always helpful.
December 22, 2012
Rated 1.0 out of 5.0 by Becker Never Again
Called from rental car place 3 blocks away-asked for shuttle to stop and get me - saw it go by - "No". #no explanation# just "No". Had to take rental shuttle to airport and stand there and wait half hour to get the same shuttle I saw earlier. Got to hotel - seriously unfriendly staff. I asked if restaurant was open - "I don't know". Nice answer. Dropped bags, went to restaurant at 2:00 #info in room said it was open# it was not - bar not open despite what the room info said. I asked at front desk why everything was closed "It's winter" #well duh this is an airport hotel.# Walked to LaQuinta and had a nice lunch and wine. Alarm clock radio did not work at all - kept flashing 1200 despite multiple attempts to reset. called desk - response was "we'll wake you up". #not what I wanted#. Light switches on lamps refused to turn. Went to restaurant at 7pm to try for dinner - stood there for 10 minutes no one came to seat us. Walked to laQuinta for dinner. At 0500 went to desk and asked where the shuttle would stop - "outside". Well duh I would have never known that. Lousy staff, lousy service, never again.
December 13, 2012
Rated 4.0 out of 5.0 by S2323K Nice for the Price, but...
I have stayed at this location (and other Holiday Inn locations)several times and always enjoy it. Hotel is neat and comfortable, staff friendly and helpful, bar nice and food good.
The main negative with this location is the parking costs. Too high and then to charge tax on parking is ridiculous. Also, like other guests have been annoyed when the parking card didn't work and I had to return to the front desk for resolution.
A couple of times I have eaten in the dining room for breakfast. Each time I ordered something in addition to the buffet they took forever to bring the food. They tend to forget the order and I had to repeatly ask for the food. Once it was delivered cold and had to be returned.
Lastly, my recommendation to Holiday Inn or IHG in general is to upgrade the comforters on the beds. They are way too thin. The thinner comforter is okay for the summer months but for cold nights they are way too thin. I live in California and even here nights can be cold, a thicker comforter on the bed would be nice.
Outside of this Holiday Inn is great for my purpose (leisure).
December 6, 2012
Rated 1.0 out of 5.0 by Prince7 No-Service Hotel
No porter at the hotel to help in the luggage. No toothbrush, toothpaste, standard items in the hotel room and when try calling the housekeeping, room service, no one will ever ever pick up the call! Finally called reception and the security brought up the toothbrush WITHOUT the toothpaste ! Will not stay in this hotel ever!
December 2, 2012
Rated 4.0 out of 5.0 by Stanleyhuan Comfortable and good location for transit
Good experience in this stay. Near to airport with 24hrs shuttle service make me really convenient to travel in and out. Room, bedsheet, towel all are very clean. Bed also very confortable.
November 30, 2012
Rated 1.0 out of 5.0 by Johnskydiver Terrible
Worst HI I've been in. Terrible check in, key didn't work, man sent to fix didn't know which room he was supposed to fix. Middle of the night some other guest was sent to my room with a WORKING KEY. Maid totally disregarded my do not disturb sign twice, second time didn't even bother to knock just walked right in.
November 29, 2012
Rated 1.0 out of 5.0 by LB55 Very Old hotel, room never updates, bath tub full of stains, very dirty.
This is the worse hotel i ever stayed in my 28 years of Priority Club Platinum member. After my check out, charging parking etc. I found on my credit card a charge of $ 25.00, called deep cleaning, I was in this room just one night, actually few hours of sleep, to take a early flight from LAX. After a week, looking at my credit card I saw the charge, i called the hotel and the lady at the front desk, told me that will let a manager call me and see how can we resolve this not approved charge. The manager never had the kindness to call me, they never send me any paper or any kind of advice that they were using my credit card. So now I have a complain against them with the priority club, and the credit card company. I will fight this charge until the end, no way I will ever let someone use my credit card without my permission. If they are honest people, they should check the room when I check out so i can contest their bogus charge. I will tell everyone I know how bad is this Hotel.
November 25, 2012
Rated 2.0 out of 5.0 by Dallas59 Problems add up to So-So Experience
As a priority club gold member it didn't appear that my room and key were ready upon my arrival.
Also, I received a room with a handicapped bathroom which I did not request.
Upon leaving at the end of our stay, my co-workers parking pass did not work (which has also happened to me on a couple of occasions) requiring a dash back into the hotel to get a new pass.
On a positive note, although we didn't eat at the restaurant this time, I've always enjoyed the food here.
November 21, 2012
Rated 5.0 out of 5.0 by Exchequer Great staff and comfortable accomodations
The staff was very great in helping me adjust my reservation at the last minute due to my flight being cancelled for the first night. Upon arrival, the staff worked diligently to allow me to check in early. The staff was friendly and very helpful. The room was very comfortable and clean with no problems. The entire stay was good. The location was great, near LAX and the shuttle bus to and from the airport was very timely and reliable. I'm going back to LA next week and have booked another stay at this hotel.
November 21, 2012
Rated 4.0 out of 5.0 by MickeyD44 A comfortable experience
We spent a night at the this hotel on our return from Hong Kong on the way to the east coast. We were exhausted but found this short stay revived us for the continuing trip the next day. We ate in the hotel which was quite good. We found the staff friendly, competent and attentive to our needs.
November 20, 2012
Rated 2.0 out of 5.0 by SoftwareCreator A mix. Amazing Food. Great Catering Staff. Panhandling in hallway.
I really want to like this place. The food is so great. The food service and bar staff are great.
But they have a lot of management problems they are unwilling to face. They have no real sense of how their hotel runs.
1. My guests were panhandled inside the hotel for a period over an hour.
2. I was panhandled as I brought in computer equipment.
3. I never saw a security person. They claim to have them and one of my staff did see one. I searched regularly and never saw one. When we needed a door locked, they would "call security", who never came, but instead after asking for 15 minutes and having their staff walk around the hotel searching, they would find a banquet employee with a key.
4. They have a marked loading loading zone in front of the hotel but bus drivers will yell at you and honk obnoxiously if you use it. The staff seem to not want to put the drivers in line and let them abuse customers. The drivers have no problem. Cars parked in the Yellow loading zone do not block buses.
5. They have tiny parking spaces at the back, most of the parking, that cars do not fit in so they tend to take 2 spaces or at least more than one space. With no security and such a poor area, no one wants to park near the unprotected entry. This leaves very little convenient parking. The hotel management being so unresponsive, they will probably dismiss this complaint.
6. Holding a 5 day event, the event planner never greeted me. My first day of the event I had to wait for a food server to greet me. No catering sales or management would take responsibility.
7. There is practically no power in event rooms and no staff will ask to take care of power. You can expect you will have to pay an outside company for what is normal to include with a room.
8. My customers and staff found reserved rooms were not available or not properly entered in their system. I had to spend hours working on fixing their mistakes.
9. Emails were often not replied to and when replied to were not clear. Simple plans were not followed. Simple questions were answered politely, but not as a clear answer to the actual question.
10. Staff do not carry or use radios. If they need a staff person, other people have to wander the hotel and go up and down elevators instead of just calling to lock a door or bring something. I did the same, wandering around to find someone, hoping through a game of telephone to get a message to someone that we needed a door locked or a food change.
They were very generous and easy going on the room booking, which is why we chose them over other locations.
I wish good for this hotel. I wish they had a manager that could look at their policies and procedure and make something that would deliver results. They might need a consultant to review that they are actually delivering compared to what they think they are delivering.
November 20, 2012
Rated 3.0 out of 5.0 by Steve56 Good Location.
This hotel is in need of refurbishment.It is not good value.
November 19, 2012
Rated 1.0 out of 5.0 by Comp31 Wrong room and Dirty
Room requested (King Bed) was not the room I received (two double beds) and I was too tired to get it changed. The room was also dirty and the carpet needs replaced.
November 16, 2012
Rated 4.0 out of 5.0 Great Location & Staff; VERY Noisy
This is a great location for an LAX airport stayover. Shuttle service is efficient and friendly. The bar and restaurant are comfortable and reasonable. The neighborhood is marginal if you decide to go for a walk; be prepared for a bit of seediness. Main complaint was the noise from the airport; this property needs some sound isolation help. Overall a good value if you sleep soundly.
November 11, 2012
Rated 1.0 out of 5.0 by Somersetkid57 rude Staff and bad service.
I would not recommend for anyone traveling to LA to stay at this hotel. The staff are rude, obviously they've had no customer training with regard to smiling -let alone assisting a tired traveller. The booking by phone through their head office re an early check in was ignored by the hotel and the staff refused to honour the phone booking.
The hotel is tired and the rooms need a complete clean and revamp. I use this chain in the UK and the service there and the quality of rooms is far superior.
Most disappointing. JG
November 10, 2012
Rated 1.0 out of 5.0 by Billymac Poor Employee Job Execution & Non-Responsive Management
Room was called late at night with an automated hotel advertisement for conference services.
Took 3 calls to the staff in order for them to tell me the correct procedure to get voicemails off their system.
Maid did not put any bath towels in our room one day. Took 2 phone calls in evening (1 delivery of wrong items and 1 non-delivery of promised towels) and 1 walk to the front the desk the next morning in order for us to get our bath towels.
Upon returning home on day of check out we realized we had forget an item in the room so we called hotel & was directed to voicemail. Never got a return call.
Sent email to HI Customer Care & was promised it would be forwarded to this hotel. Never got a response from the hotel.
Days later I see the hotel had overcharged me by $25....is supposed to be backed out.
The restaurant staff needs to receive honorable mention on the poor service roster as well. Family ate in there twice during our stay & not once would a waiter come back & check on how the food was and/or to refill drinks. That's basic restaurant service 101.
Poor service is one thing (it occasionally happens), but to receive poor service over & over is another, & when the management doesn't care enough to respond to assist customers and/or address formal complaints then that just tells one everything you need to know.
November 3, 2012
Rated 3.0 out of 5.0 by PeterfromRC LAX Holiday Inn and Parking
We arrived late on Oct 25 and the check in went well. We were exhausted from a long day of flying. The room was away from the elevator and sleeping was great. Hotel provides a great place to park and fly too. The room was however missing some items like the ice bucket (has occurred before) and some towel sizes. The restaurant food is great and the employees very helpful.
November 2, 2012
Rated 2.0 out of 5.0 by Soni Can't Get Out
We had to use three different pass keys to exit the premises.
November 1, 2012
Rated 1.0 out of 5.0 by Carina Dont Stay Here!
This is the worst Holiday Inn experience I have ever had. I have stayed in alot of hotels and this was just no good. The lady checking me in was extremely rude and not helpful at all! The other guest of the hotel were loud all night, they were blaring music and the people up front would not do anything about it. The worst part was that @6:00am outside people were striking and just yelling at the top of their lungs in spanish!! I mean really settle it so people can enjoy their stay! I will never stay here again when in LA!
October 28, 2012
Rated 3.0 out of 5.0 by steffie A busy place makes it difficult to find a comfortable sleep
We stayed only one night at this Holiday Inn. It was apparent at check in that they were quite full. Many disatisfied customers were standing in line frustrated about their accomodations.
We were told at check-in that as Priority Club members our room had been upgraded. I'm not sure what that meant except that I no longer had 2 queen beds for my daughter and I. We ended up sharing a king bed.
Down the hall and baby cried about every 45 minutes all night long. While I felt sorry for the parents I felt frustrated that all night long I was awakened every 45 minutes. This was not a good place to get a good nights sleep.
October 27, 2012
Rated 4.0 out of 5.0 by George17 Great Service but Poor Grounds
The outside property needs improvements. There is hardly any landscaping just pavement and fence. Not sightly at all! However, the lobby area was clean as well as my room.
October 25, 2012
Rated 4.0 out of 5.0 by TiredMom Great for a layover
I recently stayed at the hotel twice as I had an overnight layover to and from an international trip. The hotel is very accomodating, they let me check in a 8 a.m. and after a 12 hour flight this was very much appreciated. The hotel looks are deceiving its kind of shabby needs some TLC (curb appeal isn't so appealing) BUT it is clean and the beds are so comfortable I honestly found them more comfortable than some 5 stars I've stayed in. Its quiet, the airport shuttle is consistent and the distance to the airport is short. If the convenience store in the hotel sold a bottle of wine it would have been perfect!!
October 22, 2012
Rated 3.0 out of 5.0 by Grace830 Internet Service and Business Center
The wireless conection was horrible and I have never stsy at a hotel that I had to pay to use the computer and printer in the business center.
October 21, 2012