Rated 3.9 out of 5 by 621
Rated 4.0 out of 5.0 by 酸辣肥肠粉 价格略贵，总体还算满意
June 16, 2016
Rated 5.0 out of 5.0 by DnDS Comfortable Bed
Nice hotel in a busy area. Easy to check in and out. Nice to have a shuttle service to the airport.
June 16, 2016
Rated 1.0 out of 5.0 by JJay16 I expected more out of Holiday Inn...
I recently stayed two nights at Holiday Inn at LAX. I didn't feel the need to read reviews prior to booking with Holiday Inn because of many prior positive experiences with Holiday Inn brands and trusted their name. I was wrong on this location. The staff was not rude and the hotel was in a very convenient location. That is the only positive thing I have to say. The hotel just felt "grimey". I have two young sons and carried a travel Lysol in my purse because I disinfect the airline tray tables before they use them. The Lysol was used entirely this weekend at the hotel. Every surface was sprayed after I saw an old-school door chain, holes in the curtains and lamp shades, the smell of old feet in the hallways, the damp & clammy feeling in the room, red-ish stains on our "clean" towels in the bathroom, and just the overall "grimey" feeling in the hotel. The hotel was run-down looking, not new, clean, and modern as the Holiday Inn brands usually are. We were hungry after traveling and didn't know the area, so we tried to think positive and gave the hotel restaurant a try. We sat down about 11:30am and our waiter hands us a breakfast menu and leaves. When he was finally spotted again, we had to request a lunch menu. After another disappearance, we watched the bulb in the middle of the TV that was flickering on and off, and he returned with the lunch menus. There was only two tables occupied in the whole restaurant so I'm not sure why service was so slow. We finally order and when the food finally arrived, it was mediocre, and that was us being starving... Food is supposed to taste better when hungry. My son's mac & cheese looked like it had been sitting a while, and it wasn't very warm. I ordered a signature dish and it was pretty bland. When looking around at the hotel, there was panels missing from the ceiling, bulbs burned out of the light fixtures. And then the disappearing waiter that initially served us had disappeared and another had taken over. Usually at nicer restaurants, they will announce a shift change and introduce the new waiter taking over. Also, my reservation mentions something about a $20 parking fee IF applicable. Holiday Inn knows there is a parking cost at this location so that should be stated. If we wanted to avoid that cost, we would probably need to park down the road at the homeless camp (which, by the way, we had a lovely view of from our room). Also, I did not realize there was a "City of LA Tourism" cost added. When I asked about it, it was explained that because it is an airport hotel, there is a fee that the airport imposes. That is understandable and realize Holiday Inn can't do anything about that, but I wished that would have been better outlined prior to booking. The tourism fee isn't much, but I believe everything should be outlined - nothing hidden - prior to receiving the bill. Our visit was not ruined by this poor hotel, but I hope my review will deter another family from booking at this location and having a better experience at a different hotel. My husband and I work real hard for our money and it's disappointing that when we splurge on a family weekend getaway, it's diminished by this "icky" hotel.
June 14, 2016