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Rated 4.2 out of 5 by 139 reviewers.
Rated 4.0 out of 5.0 by Great Location for U of L Games This was a great location and the service staff at check in and check out were wonderful. But the hotel is understaffed in the bar and restaurant area. So, the poor woman who was on duty on Saturday night had to handle being waitress and bartender. On Sunday morning there was one waitress for the whole restuarant and one person to tend to the buffet. This was inadequate and unfortunate for this staff. Very comfortable room except that the bathroom door would not prop open so we had to use a waste basket to prop it open after showering. October 26, 2014
Rated 3.0 out of 5.0 by Not worth the Rewards Night Was driving through town and decided to stop over for the night. The check-in went well and without a hitch. Keep in mind the hotel is directly in line with the approach runway for the UPS facility. The room was overall your typical Holiday Inn. The value dropped drastically when we went down for the breakfast. As soon as we get off the elevator you see the front desk attendant sleeping against the wall. It was 10 a.m. after all. When we go to eat breakfast the lady tells us the buffet is $9.95. No big deal we have coupons for being platinum members. The eggs were hard and cold, the sausage was cold and the overall selection was poor. Definitely not worth the price if you had to pay. Save your points or money and stay at a HIE. October 14, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Good place to stay on the Louisville area. Great location to get to about anywhere in the metro area. October 12, 2014
Rated 5.0 out of 5.0 by Got a good nights rest. Comfortable, clean room. Quiet and easy to rest in. October 11, 2014
Rated 5.0 out of 5.0 by Best Holiday Inn Built in 2008 this hotel is the finest rebranding we have seen. We stay at more holiday inns than most other hotels and this by far, is not only the best Holiday Inn but likely the most elegant of ANY three star hotel anywhere. We hope to stay at other relatively new Holiday Inns (this one being only six years old) in the future. Thanks for the elegance. October 9, 2014
Rated 5.0 out of 5.0 by Everything one could want in a hotel Close to Churchill Downs and always a favorite of mine. Staff and management have been accommodating more than once to a special request (early check-in, meal tweak,..). And they have everything one needs in a hotel. October 7, 2014
Rated 5.0 out of 5.0 by LV Holiday Inn Only concern I had was with both front desk attendants. Neither put down the phone when I checked in or checked out. My checkin attendant was talking to someone whom I understood to be a family member or friend. it was clearly a personal conversation and he made no attempt to apologize to me. The checkout attendant was on the phone as well, but was dealing with a customer booking. He did not say one word to me, I had to ask for a receipt. October 3, 2014
Rated 4.0 out of 5.0 by Clean Comfortable and Close to Airport I like this place. It is very close to the airport which is good for convenient arrivals and departures. Check in is always a breeze. I like that parking is free. The best features for me personally are: 1) Free Wifi, 2) Mini Fridge, 3) Coffee Machine, 4) Microwave, and 5) Blackout Curtains. I like to stock up on quick breakfast things and coffee at the Krogers down the street and handle my breakfast needs during my business trips. I have stayed here around 6 times, and I actually prefer eating breakfast quickly in my room rather than eating in the restaurant. I just find that it is quicker. September 30, 2014
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