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Rated 4.0 out of 5 by 92 reviewers.
Rated 5.0 out of 5.0 by EXCELLENT HOTEL FOR DOWNTOWN TOO We chose this Hotel because the airport location served us well during our last visit and the Hotel was new, so we wanted to give it a try. This is a really nice HI branded Hotel. We very much appreciated the room upgrade and the free breakfast due to our Platinum Status. We found all variables associated with room cleanliness, sleep quality, HVAC comfort, and Staff Helpfulness and courteousness to be excellent. Although this Hotel is very close to the airport, we did not experience sleep problems from the planes going and coming. We did not notice any guest related noise problems outside the room either. We stayed for two nights and were involved with Board meetings downtown at a Charity for which we volunteer. We really liked staying at the airport versus Downtown. Our travel time to Downtown from our Hotel was only five to ten minutes. It worked out perfectly. This Hotel is conveniently located to an easy on and off Hwy 264 which is on Crittenden St. I would highly recommend this option as opposed to I-65 which is undergoing heavy construction and thus lengthy traffic backups. We noted heavy traffic backup particularly and the Northbound 65 route. Do try this Hotel if you are in the Louisville area, we think you will not be disappointed. We would definitely stay there again on our next visit to Louisville. July 25, 2014
Rated 5.0 out of 5.0 by Very modern and cool Upscale property with down to earth staff! Get away weekend, stopped on a whim and very glad we did. Only downside awkward building location, hard to find the parking lot entrance if you are unfamiliar with the area. the extra effort is worth it. July 23, 2014
Rated 4.0 out of 5.0 by Comfortable The room was clean and had all the standard amenities in it. The cable channel line up was pretty limited but the internet access was adequate for my needs. No breakfast is offered here and that would really be great if offered in the future. Overall I would consider staying there again if I ever visit the area in the future. July 22, 2014
Rated 5.0 out of 5.0 by Home away from home Once again the staff at this property made me feel welcome and appreciated. My stay was enhanced by the willingness of all to ensure my comfort, ease of check in, availability of food items and the great oatmeal specially prepared for me. If you are going to be away for 5-6 weeks, what better place than this hotel. David showed us a few restaurants walking distance from the hotel and he graciously picked us up at the University of Louisville after we attended a couple of jazz concerts. Thanks to Jeff, the manager who drove me to work every morning, Amanda, the front desk manager whose pleasant disposition and warm personality greeted me, Tanisha for bringing me coffee, water and making sure I had everything I needed for my breakfast. Lisa who seems to work all shifts and was kind enough to drive us,and help in the restaurant with breakfast and dinner. Chris, who checked me in when I arrived late at night and took care of my laundry and transportation needs in the evening. The assistant manager who is so kind and personal and whose name unfortunately escapes me. Thanks to all. I will remember all of you and wish you continued success. July 21, 2014
Rated 5.0 out of 5.0 by Awesome property! The hotel was always clean, smelled clean, the girls Amanda M and Alex were great, and the bed was comfortable. I have no complaints. July 20, 2014
Rated 5.0 out of 5.0 by great hotel I travel a lot for work and this is one of the best hotels I've stayed at in a while. There aren't many restaurants nearby but the restaurant at the hotel is very good! July 19, 2014
Rated 3.0 out of 5.0 OK Rooms large with good internet. Needs better after hours check-in. Friendly staff. Unhealthy breakfast July 16, 2014
Rated 1.0 out of 5.0 by SHUTTLE SERVICE If you are staying her to use the shuttle to airport and extended parking don't. We were told shuttle ran at 5 am on Sunday the 13th when in fact it did not run until 7 am which is after our flight. One employee agreed to pay cab fare and when the time came another employee refused saying he would be fired if he did that again which tells me this happens frequently or it would not have been an issue. Then we did not do the extended parking and could not get it taken off of the bill as the clerk would not come to the desk when we were trying to check out. We waited 15 minutes. The only positive is the dining room. They had the best service and steak we have had any where in Kentucky or Indiana. July 16, 2014
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