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Rated 3.2 out of 5 by 18 reviewers.
Rated 5.0 out of 5.0 by Great service and location. Very pleased. My stay was primarily business and I was very pleased! April 25, 2013
Rated 2.0 out of 5.0 by Uncomfortable chairs If you don't upgrade your room you are stuck with basic kitchen table style chairs, even though the rooms are large and there is an obvious place for a nice large chair. Nice hotel, just needs decent furniture. April 16, 2013
Rated 2.0 out of 5.0 by Not worth the price Limited parking....I travel the southeast and this is the first motel I have stayed in that do not offer anything extra to make you feel welcome....breakfast...popcorn...cookie...nothing. A piece of toast was $3.00. The first day the room was not ready...then the commode didn't work so maintance stayed for a while ..finally left and I tried turning on the TV. Well, that didn't work so I had to have them back up to replace the cable box. It was 7:35 before I had the room all to myself. Next morning the air/heat unit started making a loud noise and had to have the repairmen back. Most people that travel allot appreciate the little things and this motel fell short. I stay in Louisville at least twice a year but do not plan on staying here again. March 22, 2013
Rated 1.0 out of 5.0 by A Very Unique Experience Can anyone tell me how a major hotel runs out of "ketchup" for two days ? If you do, please let me know, please. This expereince has never happened to me, ever ! March 19, 2013
Rated 5.0 out of 5.0 by Staff was very accomodating and friendly. My family and I stayed at this hotel before leaving for our Disney trip and they made some special arrangements so we would be able to ride the hotel shuttle to the airport in time to catch our flight. The staff was very friendly and upon our return, even asked us how the vacation was. I will stay in this hotel again and would recommend you do the same. March 11, 2013
Rated 2.0 out of 5.0 Your business is not needed On the way to Louisville I stayed at a Holiday Inn Express about 90 miles away the night before. That location provided a free breakfast and a free bottle of water and snacks with the water and snacks a function of my being a Priority Club Member. I asked at this venue about free water or free breakfast and I was told that I would have to be a Platinum Priority Club Member to get free breakfast and my friend commented that if I got up to that level that then Holiday Inn would come up with a "Double" Platinum Priority Club level. I will not be staying here again, nor will my companions who travel with me on business as there are better values in the immediate area and one gets the feel of being nickel and dimed at this venue with being charged for a buffet style breakfast that was free at a franchise less than two hours away. I have stayed here before but this will be it for me and you can make your money on the captive college crowd that comes to town as there are more choices than ever before. March 8, 2013
Rated 3.0 out of 5.0 by restaurant Never been to a HI Restaurant with such horrible service and I am a Gold Priority Member!...the waiter (even though he didnt serve) should not be in that job...horrendous!...bad for the Inn because the counter service was fine.. March 3, 2013
Rated 3.0 out of 5.0 by Didn't provide the service I was promised Made reservations well in advance and selected this hotel because it was close to the airport. Prior to departing for Louisville I contacted the hotel to check on a shuttle and was told that they had one and it started running at 6:00 am. I explained that I had a 6 am flight and would need to leave at around 4:30 – 5:00 am. The young lady I spoke to said that wasn’t a problem and that because the shuttle wasn't running at that time the hotel would pay for the taxi. However that story changed after I arrived. Once I arrived and tried to set up a ride to the airport the next morning I was told by the desk manager that if needed to depart at 4:45 am I would have to pay for the taxi. Although the cab ride was only $10.00 it's a matter principle that I was told one thing prior to arrival and then something entirely different after I arrived. February 20, 2013
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