Rated 4.0 out of 5 by 89
Rated 5.0 out of 5.0 by Carlitos Home away from home
Once again the staff at this property made me feel welcome and appreciated. My stay was enhanced by the willingness of all to ensure my comfort, ease of check in, availability of food items and the great oatmeal specially prepared for me. If you are going to be away for 5-6 weeks, what better place than this hotel. David showed us a few restaurants walking distance from the hotel and he graciously picked us up at the University of Louisville after we attended a couple of jazz concerts. Thanks to Jeff, the manager who drove me to work every morning, Amanda, the front desk manager whose pleasant disposition and warm personality greeted me, Tanisha for bringing me coffee, water and making sure I had everything I needed for my breakfast. Lisa who seems to work all shifts and was kind enough to drive us,and help in the restaurant with breakfast and dinner. Chris, who checked me in when I arrived late at night and took care of my laundry and transportation needs in the evening. The assistant manager who is so kind and personal and whose name unfortunately escapes me. Thanks to all. I will remember all of you and wish you continued success.
July 21, 2014
Rated 5.0 out of 5.0 by jayomayo Awesome property!
The hotel was always clean, smelled clean, the girls Amanda M and Alex were great, and the bed was comfortable. I have no complaints.
July 20, 2014
Rated 5.0 out of 5.0 by ozzyf15 great hotel
I travel a lot for work and this is one of the best hotels I've stayed at in a while. There aren't many restaurants nearby but the restaurant at the hotel is very good!
July 19, 2014
Rated 3.0 out of 5.0 OK
Rooms large with good internet.
Needs better after hours check-in.
July 16, 2014
Rated 1.0 out of 5.0 by lipstickisa SHUTTLE SERVICE
If you are staying her to use the shuttle to airport and extended parking don't. We were told shuttle ran at 5 am on Sunday the 13th when in fact it did not run until 7 am which is after our flight. One employee agreed to pay cab fare and when the time came another employee refused saying he would be fired if he did that again which tells me this happens frequently or it would not have been an issue. Then we did not do the extended parking and could not get it taken off of the bill as the clerk would not come to the desk when we were trying to check out. We waited 15 minutes. The only positive is the dining room. They had the best service and steak we have had any where in Kentucky or Indiana.
July 16, 2014
Rated 5.0 out of 5.0 by NateW Great food; good night's sleep
We were driving through Louisville on a two day drive. We got in at 9, had a meal and left early the next morning. The rooms were clean; the hotel was up to date, and the staff was friendly and attentive.
July 11, 2014
Rated 2.0 out of 5.0 Bed was comfy
The bed was extremely comfy. The room just wasnt the cleanest.
July 4, 2014
Rated 5.0 out of 5.0 by sandylandy Excellent hotel, definitely recommend!
Everything! The hotel was very modern and updated. The restrooms, the restaurant and the whole hotel in general was clean and smelled very fresh. The beds were to die for! I travel for business and this hotel has the best beds I have stayed at in years! The front desk staff is very knowledgeable Amanda M at the front desk was very sweet and even called the room to check on us and if there was anything she could do to make our stay better. I don't receive that attention and genuine care from any other hotel and it was wonderful surprise!
July 3, 2014