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Rated 3.8 out of 5 by 52 reviewers.
Rated 3.0 out of 5.0 by Staff was most helpful. Hesitate to recommend hotel. Flight path for departing planes is <100 yards from hotel and departures lasted until 1:00 AM. Called for shuttle at 10:15 PM, I had been told by the hotel staff that the shuttle ran until 11:00 PM, and was told the shuttle as not running. Hotel did reimburse me for cab but not the tip. Room was clean and staff was very accomodating, except for shuttle issue. February 21, 2014
Rated 1.0 out of 5.0 by Warning NO FREE B~FEST.!! Had to eat in this hotel, 3.25 for a small OJ. When I say small I mean like 3 oz glass. dinner wasnt any better. Gold member, got nothing no coupons a bottle of water nothing ! Food service was poor and first floor was so cold I didnt want to go to the pool. No hot tub either. really didnt feel like as holiday day inn at all!! February 2, 2014
Rated 1.0 out of 5.0 by overnight stay Not the best experience I've had at IHG. Went to check in at about 5:00 and had to wait over 30 minutes for them to get my room cleaned. I would have thought they would offer a bottled water or something for my time. They were cleaning the floors in the reception area with the doors opened on a 10 degree day. It was freezing in the lounge and restaurant area. I went there for dinner but nobody waited on me so I went up to the room and ordered room service. food was fine. Was scheduled to stay there 2 days but canceled my second day. Probably wont go ther again. January 29, 2014
Rated 3.0 out of 5.0 by PAY WITH CASH! This hotel is nice and clean and the beds are average. My husband thought they were hard. I would have stayed here again until they totally charged up my bank account! At one point they had over 600.$ tied up in preauthorizations and purchases for one night. They still have charged us for an extra night, that we never booked. They say the booking was made at the front desk, when my previous booking was made online. DUH. Obviously one of their front desk staff made a mistake and they are very sloooooow about giving me my money back. Still haven't recieved it, and it has been 11 days since we stayed. I have always been loyal to Holiday Inn, but this is ridiculous. I only mark this memorable, because I will never forget someone abusing my money and never apoligizing for it! January 6, 2014
Rated 5.0 out of 5.0 by Its all 5s. I'm not kidding. My wife and I run 5k events on the 1st of each year. When our race in Indianapolis cancelled, we started looking for another race and found one in Iroquois Park in Louisville. We called several hotels on Tuesday the 31st and this one had the best price, several rooms available and closest to everything, including the NYE events downtown. The staff is very very efficient, knowledgeable about the surrounding area and ready with the right answers to our questions. It was no problem for us to ask to extend our stay one more day to recover from our NYE festivities and our 5k event. The pool was nice and needed, though a hot tub would have been wonderful! We will definitely stay there again when we visit Louisville. January 5, 2014
Rated 4.0 out of 5.0 by Clean and quiet The front desk staff was very courteous when we checked in and printed a google map for us ,when I asked for directions to where we needed to go. I was dissapointed that she mentioned breakfast hours...only to find out the Buffett that we ate at was full charge. We stay exclusively at Holiday Inn Hotels and are accustom to having a continental breakfast included. There was nothing extra or different in the food so we did not anticipate the charge. I feel very strongly that breakfast should be standard in the Holiday Inn chain. The wait staff was very kind and stated that this confusion is common at this specific hotel. I hope a change is made. December 6, 2013
Rated 5.0 out of 5.0 by Clean Comfortable room, Friendly knowledgable staff The hotel was clean and inviting, the entry was well lit and it was easy to navigate to front desk, the staff was approachable, engaging and efficient. My room was clean and comfortable. I prefer harder beds and this one had good firmness with no sagging. Had two restful nights on the bed. As it is by the airport, I did hear planes landing, but it was not intrusive and didn't wake me or prevent me from getting to sleep. The only difficulty is finding the correct drive way entrance as the property is behind another chain and a restaurant, the entrance sign at the major thoroughfare could be larger and more visible. November 25, 2013
Rated 5.0 out of 5.0 by Excellent service to my needs Amanda M(front desk clerk) was very generous, knowledgeable and understanding of our concerns and needs for our group. She went over and beyond to deliver the best service I have ever encountered in the many years I have stayed at Holiday Inn. I was very needy persay and she handled my needs in a very professional and respectful manner. She handled the stress of several guests checking in and demanding toiletries very well, and did not show an ounce of stress. I truly could see in her demeanor that she truly does love her job and the hotel. The beds at this location were fantastic! I was able to fall asleep and get the rest I desperately needed. The shuttle driver Garrett was a huge help and also very courteous in shuttling us to and from the Expo center. The room and the hotel overall was very clean and decorated nicely. I have nothing bad to say regarding this location and definitely recommend this location to any group or individual that may need overnight accommodations in Louisville. November 14, 2013
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