Rated 2.0 out of 5.0 by slvrhntr Don't eat the breakfast!
The hotel, the room, and the front desk staff were all wonderful! I really was enjoying the hotel until I got to breakfast and ran into the breakfast staff. There were two people attending the dining room, a male (Erick) and a female.
Both were glued to the back of the bar, and very grudginly provided any service whatsoever to the diners. In fact, the female was either reading a paper or on her phone messaging, and never left the back of the bar once while I ate. That left Erick to serve those of us eating breakfast. While trying to signal for more coffee, I observed this "gentleman" sticking his finger in his mouth and he seemed to be "picking" his back teeth. This is the guy who brought the silverwaqre, the juice, and the coffee. He did NOT wash his hands!
February 10, 2013
Rated 5.0 out of 5.0 by Visitor40225 Great hotel
I've heard many good recommendations for this facility. Check in process was easy. Staff is extremely polite and hospitable. Rooms were crisp and clean. Restaurant didn't offer complimentary breakfast, but the buffet was deee-licious!
February 3, 2013
Rated 4.0 out of 5.0 by carpdl I had a nice stay here
Overall this was 4/5 stars. I arrived at night and had a little difficulty finding the place from the main street. I would suggest a sign visible from the street. The Staff was courteous and responsive. The beds were comfortable but I had a difficult time controlling the temperature on the room. Breakfast was a plus. There was ample variety but the hot foods could have been hotter.
November 30, 2012
Rated 4.0 out of 5.0 by laurentlef lexinton
ok but way to the airport not easy to find.
No more review if you are not happy with too short review!
November 25, 2012
Rated 4.0 out of 5.0 by bramey62 Nov 12
Overnight stay for business, clean rooms, bed linens a little rough. Staff was friendly, bar and grill nice and relaxing. Will use again if more business comes up in area.
November 24, 2012
Rated 4.0 out of 5.0 Got off a plane and made a reservation
I got off a plane in Louisville and called to make a reservation. I was able to get the senior AARP rate which helped. The hotel was very relaxing. It disturbed me that the front desk clerk did not recognize me as a Priority Club member as many of the hotels do. I was not able to get room service or order from the restaurant at 9:00 pm. I had to walk in the dark parking lot through a fence to an Arbys. I was able to get late checkout since my husband was picking me up the next morning and had a 3 1/2 hour drive.
The property was very comfortable and clean. I appreciate that.
November 22, 2012
Rated 1.0 out of 5.0 by herder once great ... now average at best
When new this location was top shelf from top to bottom. Now rooms are in need of touch up, service in restaurant is slow with average food. Reservation was made using points which once we arrived was not an option. Now have to fight with faceless corporate office to correct problem. Not impressed.
November 19, 2012
Rated 4.0 out of 5.0 by APriorityMN Comfortable bed ad great staff
Staff greats you warmly and knows you by name. They are always very helpful and friendly. Beds are like sleeping on clouds.
November 11, 2012
Rated 2.0 out of 5.0 by Kahuna Overnight stay in Louisville
The hotel is beautiful, and our room was very comfortable. However, when we first got to the room, our keys did not work which meant retuning to the lobby for new keys. After getting in the room, my husband went to get ice and had to go to three floors to find a machine that worked. We love to read the paper in the morning, but found that there was not a Sunday paper in the hotel. Still not de-feated, we went to the restaurant for breakfast and the cook had not come to work. The hostess was very embarrassed and very sweet, but the experience left us with a bad taste in our mouths. We count
our nights using our points as our treat, and this time it was most disappointing.
November 2, 2012
Rated 5.0 out of 5.0 by PJFS great staff and location
we liked this Holiday inn out of the seven we stayed inn,,Pretty , attententive...and location...very helpful staff....
October 28, 2012