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Rated 3.8 out of 5 by 225 reviewers.
Rated 3.0 out of 5.0 by Leaf Blowers Overall,nice Hotel,but,the leaf blowers started at 8:00 AM right outside our window. December 3, 2014
Rated 5.0 out of 5.0 by Convenient It was easy to find, the front desk staff was wonderful, the room was clean December 3, 2014
Rated 4.0 out of 5.0 by Good Stay This is a full service hotel but I was there just for the night as I was driving through. Nice facility with indoor pool, hot tub, sauna and small bar. The hotel is aging a bit and will need updating, but is clean and comfortable. The only negative was the cool response from the young lady at the front desk when I asked for a room upgrade with my Platinum status. Also didn't provide breakfast and a drink which was to be included. We did get it worked out. Restaurant and bar staff extremely friendly and helpful. December 2, 2014
Rated 4.0 out of 5.0 by Room was clean The room was clean and the bed was very comfortable. This hotel is dated compared to others I ve stayed at recently. November 30, 2014
Rated 4.0 out of 5.0 by Clean and affordable Very friendly Staff. It was quick and easy to check in. The room was Clean and comfortable. Great location too. November 29, 2014
Rated 5.0 out of 5.0 by good room but cold weather Overall an enjoyable stay. The hotel could not control the weather as it could have been much warmer than it was. Would be nice that if workmen are using hammer drills etc. that it be restricted to daytime hours Monday to Friday not on a Saturday afternoon if you are trying to relax. Restaurant breakfasts were good but the evening banquet meals were not to my expectations. The meat in the evening meal on the Saturday was over done and drying out. November 27, 2014
Rated 5.0 out of 5.0 by Family service and has plenty of entertainment opportunities The check in person was extremely helpful and nice. I liked her immediately as she was genuine. The entire hotel felt safe and met all my needs. It was easy to find. I will stay there again. November 26, 2014
Rated 5.0 out of 5.0 by Great Location This hotel is very clean and inviting. The area is close to several restaurants and easy to drive to. I would stay here again November 25, 2014
Rated 3.0 out of 5.0 by Elfi It was okay next time im looking for an other HI Hotel November 23, 2014
Rated 5.0 out of 5.0 by Bourbon country Located near to many of KY finest distilleries easy access from major highways November 23, 2014
Rated 4.0 out of 5.0 by Good bed, rest of room okay (old style Holiday Inn) Hotel is an older Holiday Inn, so not as good as newer Holiday Inns and Holiday Inn Expresses are. Bed are up to date, but heating/cooling is still old style (no thermostat to accurately set desired temp - just knobs on window system that you have to guess at temp). Bathroom in room had been redone, but carpeting was old and worn/stained. November 21, 2014
Rated 4.0 out of 5.0 by Holiday Inn Hurstborne Nice hotel and rooms, Internet slow and front desk staff a bit icky sweet. I am not your baby! November 18, 2014
Rated 5.0 out of 5.0 by Louisville Hotel is an excellent value. Staff is pleasant and helpful. Restaurant has a lot to be desired. Very tired looking and they ran out of food on Saturday night for dinner. Bar are was understaffed for a function. November 13, 2014
Rated 3.0 out of 5.0 by Weekend away The room was nice and the staff were great. The toilet ran constantly and the a/c unit was loud. The mail bar downstairs said, they did not serve champagne. I was surprised since they have wedding receptions there all them time. November 13, 2014
Rated 2.0 out of 5.0 by Stay Somewhere Else We checked in on Friday November 7, 2014 without any problem. But when we got to the 7th floor the construction noise was deafening. The website said renovations would start on November 10, 2014. My cousin’s room was down the hall and they were right under the noise and unable to take the afternoon nap they had planned. After several telephone calls my cousin and his wife were given a free breakfast pass with something written on them like “excuse the construction”. Saturday morning my cousin and his wife and I and my wife have breakfast in the hotel. I get the bill and my cousin gives me his two breakfast passes. I go to the cashier and hand her the breakfast coupons and she barks “those are not being accepted today.” I said go talk to the front desk and I will sit down and drink coffee. We are seated right by the cashier and she never came back to inform of what was going on. I waited about 15 minutes and went back up to het then she snaps “these are only good for two breakfasts.” I told her I knew that and paid for the remaining breakfasts. The $9.95 breakfast buffet was OK but you had to get your own water and refills. So after breakfast we have about an hour before leaving for Churchill Downs. My wife is in the bathroom and I am sitting at the desk in the room when the door opens up. Standing there is a lady with her suitcase. She had a key to my room which was occupied! I immediately called the front desk and it rings and rings and no one answers. I get on the elevator, go downstairs to the desk and there is the poor lady listening to the desk clerk apologize. I then ask the desk clerk how this could happen. The clerk informs me the “the computer shows it to be an empty clean room” and I ask how could that happen. The clerk is now trying to explain their computer program is messed up because the hard registration card or something shows that I am in the room. I ask what will keep this from happening again and she tries to explain without satisfying me and I ask to speak to a manager. She stonewalls me and assures me that management is aware of the problem. I don’t have time to discuss this since it is now time to leave for the track. We go to the track and come back and I stop at the desk and the lady that checked me in was there. We discuss the incident; she apologizes and asks if we want free breakfast coupons. I said no “just knock a bit off my bill.” I go to the room and see that housekeeping has not been there. I go back to the desk, talk to the same lady and ask for towels and coffee. I get my bill the next day and they have knocked $15.00 off my bill. The breakfast coupons would have been worth $19.90. I won’t even go into the long, long wait to get a drink from the bar. November 13, 2014
Rated 5.0 out of 5.0 by fair Could have be cleaner. Staff at front desk acted bothered. November 13, 2014
Rated 4.0 out of 5.0 by Great hotel for a good price This was our 3rd time at this property. We have always found the staff very helpful and caring and the rooms comfortable. November 12, 2014
Rated 4.0 out of 5.0 by Business Travel Hotel was clean and staff was friendly. Not the easiest hotel to get to with road construction and traffic. November 11, 2014
Rated 4.0 out of 5.0 by Comfortable bed. Friendly staff Rooms are outdated. Old furniture. Mattress was comfortable. November 10, 2014
Rated 5.0 out of 5.0 by Helpful staff From the front desk workers to the cleaning professionals I was very pleased. We did have a small problem with room keys but the front desk took care of things. I did feel the per room price for a group of 20 rooms was a little steep. November 6, 2014
Rated 5.0 out of 5.0 by Last minute booking, First rate service There's usually at least one thing that goes wrong on a last minute booking for a business trip. Not at this Holiday Inn! While I waited for a colleague I witnessed a Manager training some potential new employees. Boy did he seem to care about his job and this property. That attitude was apparent with everyone I met here and it just made it feel like home. I'll be back when I'm in Louisville! November 4, 2014
Rated 2.0 out of 5.0 by Stayed at better... Room door didn't seem very secure. The mattress was beyond worn out. It was clean and the staff was friendly enough, just needed some updating. November 4, 2014
Rated 2.0 out of 5.0 by Good staff, but dated property Who wants to stay at a dated property? Everything is in painted / arranged for in the earthy brown tones of the seventies/eighties. Small pattern carpets and decorations. Small tile in the bathroom. When I spend o er $120 plus tax per night , I do expect a bit more modern looks. Oh and the door does not pull shut by itself all the way in the room that i had. That is definitely am issue. Staff was friendly amd helpful. November 4, 2014
Rated 4.0 out of 5.0 by Great Bed! Firm support with soft top! Our check-in was a little off, seemed to be some drama in the background? early afternoon shift change?...we weren't greeted right away because of the distraction of another employee who was leaving for the day. We were well greeted later when coming thru the lobby again :) October 31, 2014
Rated 3.0 out of 5.0 by Hotel is Tired - needs to be updated. Hotel is Tired - needs to be updated. The rooms and hotel are in need of being updated. Disappointed at the up keep of the hotel. The rate was low but so was the quality. I am willing to pay a bit more for the true Holiday Inn quality. Sorry - just did not meet expectations and I will likely not return. October 28, 2014
Rated 5.0 out of 5.0 by I like it I like the pool, gym and Jacuzzi. I often use this location as a stay -vacation to use the Jacuzzi. The restaurants near by are all great and a lot you can walk to. The hotel is old but has a lot of class. October 28, 2014
Rated 5.0 out of 5.0 by Very Quiet We had a quick and easy check in. The lobby and the floor we stayed on were both very quiet. I appreciate that. October 28, 2014
Rated 4.0 out of 5.0 by Just what you would expect This Holiday Inn is just what you would expect from the Holiday Inn brand, comfortable, quiet and reasonably priced. October 27, 2014
Rated 5.0 out of 5.0 by clean comfortable room room decor and bedding was clean and updated. very clean and comfortable accommodations October 27, 2014
Rated 2.0 out of 5.0 by Don't be fooled by a beautiful Lobby! The lobby is very inviting by a courteous staff, but finding your room is another story. the hallways to the room is dark and gloomy, room is small, barely accessibly for my wheelchair, there is beer in the refrigerator left by a previous guest, the bathroom and toilet are not clean and the air conditioner will not work properly. On a good note, the bed is comfortable and that is mainly why you stay in a hotel. I did not complain at the time, but advised management on checking out. They were very apologetic. I would give them a second chance, but this stay was not worth the price. October 21, 2014
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