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Louisville East - Hurstbourne
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1 888 233 0367
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Hotel Contact Information
Hotel Front Desk: 1-502-4262600
Hotel Fax: 1-502-4231605
Hotel Fax: 1-502-4231605
Rated 3.5 out of 5 by 29
reviewers.
Rated 3.0 out of 5.0 by Janet25 Mrs.
Our room had NOT been vacuumed thoroughly nor had the pillow covers been changed recently; bathroom door had a fish punch through it, check Room #139. I have stayed there for the last 11 years; but it is really looking rough now~! Staff is most friendly and congenial and willing to help, but room and cleanliness leave a lot to be desired, sorry but true.
March 21, 2013
Rated 4.0 out of 5.0 by hotelguest2 Nice room, good housekeeping, pet friendly (really)
The hotel had nice rooms and housekeeping did a great job. Service in the restaurant was slow and not overly friendly, but food was pretty good. Pet fee was kind of high but the staff was animal friendly and that was worth the fee to us. Grounds were nicely maintained. We would stay here again.
March 21, 2013
Rated 3.0 out of 5.0 by Momonthego Thanks for your special service
The dining room manager went out of her way to make our stay. There was a miscommunication between the event planned and the breakfast offered and that was our deciding factor for your hotel. She helped us and we were appreciative. Please encourage groups that are planning events not to list hot breakfast if that is not what they want you to serve. I know it is not up to the hotel but for people who stay in hotels frequently, we look for the hot breakfast or hot/cold breakfast like at a Holiday Inn Express! Anyway, special thanks to the staff!
March 18, 2013
Rated 1.0 out of 5.0 by Disappointed214 overbooked!
We arrived around 7pm only to find the room that we had booked weeks in advance had already been given to someone else. We were told the 1-800 line had overbooked the rooms for the weekend. We reserved to 2 queen beds. We ended up with 2 double beds. The best part was we were on the second floor, no elevator. My husband who has knee problems struggled with the stairs. The fridge did not work. The next morning I stopped by the front desk to ask for extra towels, because there was 3 of us staying. We recieved the towels, but no extra facecloth? We were given complimentary tickets for breakfast at the winners circle. The breakfast was one of the worst breakfast buffets we had ever eaten. And the price was $10.00 ea!. The hotel did comp our room $30.00 each night, but the experience was one that will not be soon forgotten. We will think twice before we take our business and our family, to a Holiday Inn for a family weekend vacation. Oh the rewards member bag contained a bottle of water and small bag of lays chips!
February 22, 2013
Rated 5.0 out of 5.0 by cheftim nice upgrade
I was upgraded to a suite and the room was awesome. Very clean and spacious on the 7th floor. Couldn't have been happier!
February 18, 2013
Rated 5.0 out of 5.0 by SaberBlue Return stay
Stayed at this property while attending the KOSAIR Shrine Circus. Everything was above standard. The bar closed a bit early before we returned from the Circus. But the stay was excellent again.
February 14, 2013
Rated 2.0 out of 5.0 by tired64 cons and pros
Room smelled musty. Had to buy Febreeze in order to stay in room. Jets on hot tub barely worked. Water in swimming pool cold. No elevator for the area my room was at. Had to walk up stairs. Not good for someone with knee and hip problems. Was there 3 nights. Key wouldn't work on 2nd day. Had to walk in pouring rain to office to get it fixed. No comp breakfast. Couldn't use my 2 for 1 on night drink due to wrong dates on my coupon given by the front desk. TV sits to low to lay in bed and watch. Door to outside needs insulation strips. Can see the outside thru the door facing. The good side- The bed slept good and i loved the pillow and it was quite.
February 5, 2013
Rated 5.0 out of 5.0 by Padre15 Great location and great service
We travel with our dogs and they were welcomed at the hotel. We had to extend our stay twice and had no problem with doing so. I would reccommend this hotel without hesitation.
January 19, 2013
Rated 4.0 out of 5.0 by steve0801 Weekend away with the kids
This is a very nice hotel with a great pool and hot tub. Took the kids for a weekend getaway and they thoroughly enjoyed teh stay. Hotel is clean and beds were very comfortable..... We have stayed at this hotel a few times over the past few years and it always measures up...
January 2, 2013
Rated 5.0 out of 5.0 by Frankie1951 Staff
Molly at the front desk is a asset to your whole operation,
give her a raise.
December 17, 2012
Rated 3.0 out of 5.0 by ColeYounger1 A bit noisy
There was a gathering of many high school students running up and down the halls with the noise level up until about 11:30 pm or 12:00 pm. If I had known that there was a school gathering there I wouldn't have booked. The room was very nice, but to look out over a kitchen or dining room roof wasn't the best. All in all, with the exception of the noise factor, it was a nice stay.
November 26, 2012
Rated 5.0 out of 5.0 by dcnmrp Excellent Staff Friendly Service
Recently stayed at thgis hotel for a special event and it was fully booked. The staff made me feel very welcome and service was excellent despite the very full schedule of events.
November 19, 2012
Rated 4.0 out of 5.0 by Beal Great Hotel to hold an event!!!
The Kentucky Colonels held its event at this hotel and it was excellent. The staff did an excellent job taking care of each guest. From check in to bar service to food service, all employees had a can do attitude.
Thanks for a great weekend!!!!
November 16, 2012
Rated 5.0 out of 5.0 by Pattyb08 bed & mattress
The mattress was not comfortable if seemed like it needed to be updated with a new mattress other than that the hotel is great. Just needs new mattresses
November 16, 2012
Rated 2.0 out of 5.0 by Franco2012 Have stayed for 6 years in a row when in Louisville to visit the Family.
Hotel is going down hill.
Got a room on the 3rd floor overlooking the roof and could see a thing. The breakfast buffet was no longer available...ordered from the menu...NOT worth it.
Cost per night was reasonable but will be staying elsewhere next time.
November 2, 2012
Rated 2.0 out of 5.0 by nurse1984 poor lighting and very noisey
I was very disappointed that the room i was given was down a long dark hall and located on a floor with no elevator,causing me to make several trips to carry my luggage up the stairs, No one offered to assist with my luggage. the noise on the hallway was very loud, so loud that it could be heard into my room, while trying to rest.
the light bulb in the bathroom kept flickering on and off, I called the front desk. But never recieved a bulb.
October 26, 2012
Rated 3.0 out of 5.0 by Anitadyer Louisville East
We checked in around 9:30. I had a coupon for 20% off and the person at the desk said they don't honor coupons. So i went ahead and gpt the room. The next morning I asked the lady again because i thought she was wrong. The lady told me I should have presented the coupon when I checked in. I told her I tried and she said Oh Well. This is not good service at your front desk.
Room was clean, holtel was very nice. Just the staff.
My husband is in the process of changing jobs to the Louisville area.. I'm sure we will be back in the same area but I can't say I will stay there because of the service. .
October 23, 2012
Rated 4.0 out of 5.0 by fireman411 Comfortable room and good evening meal.
Room was very nice, clean, and always plenty of hot water.
Ate evening meal at restaurant which was one of the specials for the night. It was good and included complimenterary glasses of wine. Price of meal was very competitive with restaurants in the area.
October 18, 2012
Rated 2.0 out of 5.0 by Blessed Experience went down hill
Ants in room on night stands,(not near refrig). was moved twice from initial room before got room that was clean, AC cooled well & refrig was not frozen over. Did not get wake up call on last day which made me late for work. Staff was very nice & apologetic however, discounts on meals in restaurant & decreasing room rate was not worth the hassel.
October 17, 2012
Rated 5.0 out of 5.0 by MeetingPrep Awesome staff!
The attentive staff went out of their way to provide a very wonderful, helpful experience for our group, as we prepare for a large upcoming event. They took care of all details to facilitate our decision-making -- awesome!
October 15, 2012
Rated 2.0 out of 5.0 by MMOUSE cleaniness of the room
there was some issue with the bathroom being clean which it was not .
October 11, 2012
